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Mercure Hurghada Hotel

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Safaga Road Km12, Hurghada Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
36 people are viewing this hotel
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Traveler (6813)
Pool & Beach (1272)
Room & Suite (822)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mercure Hurghada Hotel
Updated 12/19/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#47 of 285 hotels in Hurghada
Location
Cleanliness
Service
Value
Travelers' Choice
Mercure Hurghada is the perfect holiday destination for people who want to do everything or nothing at all. Conveniently located just 10 minutes from the international airport, at the exclusive Hurghada beach resort, this exquisite venue offers guests the ultimate in pure luxury with a private, picture-perfect beach, elegant restaurants and incomparable service.
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Property amenities
Free parking
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Kids stay free
Babysitting
Parking
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free airport transportation
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Flatscreen TV
Bath / shower
Hair dryer
Room service
Safe
Sofa
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Languages Spoken
English, French, Russian, Arabic and 1 more
6162Reviews514Q+A100Room tips
Traveler rating
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Popular mentions
Yolanda wrote a review Jan 20
Cham, Switzerland2 contributions
+1
The staff was very friendly and the architecture of the hotel very appealing (Arabic style). Only one pool was heated (unfortunately not the main one), though. The family rooms with two separate bedrooms are very convenient. Sometimes there was no warm water in the shower, however and the floors were not cleaned thoroughly. All in all we really enjoyed our stay, though. The hotel had an authentic Egyptian touch to it, which we really enjoyed. Be aware that you only have free wi-fi in the lobby, though…
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Date of stay: December 2021Trip type: Traveled with family
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Response from Merna Emam, Other at Mercure Hurghada Hotel
Responded yesterday
Дорогой Yolanda, Спасибо, что нашли время поделиться своими впечатлениями. Надеемся снова увидеть вас в нашем отеле! С уважением, Hossam Hosny General Manager
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Linda B wrote a review Jan 4
Canvey Island, United Kingdom6 contributions
Just got back home from 2weeks here over Christmas and New Year. First impressions were good. Lovely hotel set in wonderful grounds right on the beach. Nice size rooms, a little dated but perfectly clean and comfortable. Did find general information lacking, only had restaurant times etc shown on TV. Good points: wonderful large pool centrally set, but unfortunately was far too cold to use, didn’t see anyone use it the whole 2 weeks. The animation team: what wonderful guys, worked really hard to keep the guests entertained and make people feel individually special. They did a excellent job with shows etc, but were clearly on a very tight budget. Oh the bad things: we had the all inclusive package, but it was the worst all inclusive package we had ever come across!! First morning realised that you get just one sachet of coffee (yes just 1 cup) each per week. Was furious about this as we thought it was so incredibly mean. Soon discovered that it certainly was not “all inclusive” extras that you had to pay for all over the place. Food: again the worst experience ever. Tasteless luke warm food served in the main restaurant. No food or snacks anywhere after 9pm. You get 2 al la carte tickets per week, but apart from the ambience and being served by a waiter, didn’t find the food any better. I fact the oriental gave me a terrible stomach upset, but found that the pharmacist on site is excellent, but that one meal cost me 300 Egyptian pounds in medication. After a few days found it better to have burger and chips every day at the pool bar as at least it was hot! Alcoholic drink: I spent the whole 2 weeks without. Tried the cocktails which were watery, the local spirits tasted like I should be cleaning the toilet with them. Hindsight: did discover after about a week that one of the smaller pools was heated. Great news but have to get up early to get a sunbed there…… so 2 weeks and never able to use a pool. VIP all inclusive, for £15 per day, you could get decent drinks, and snacks after 9……. Would not pay this out of principal
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Date of stay: December 2021Trip type: Traveled as a couple
Room Tip: Lots of steps so not great for anyone disabled
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Response from Merna Emam, Other at Mercure Hurghada Hotel
Responded 2 weeks ago
Dear Ms. Linda, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. we are deeply sorry to hear that you felt poorly during your stay and not being immediately informed as we would have called a doctor for check up, however we would like to take the opportunity to point out that our hotel, like all the hotels of our group, undergoes regular independent audits sent both by the company and the tour operators we collaborate with to ensure our strict food safety management procedures, imposed on a global level by the company, are being followed and respected at all times; under no circumstances would we put our guests health at risk, their safety being of course our main concern, we sincerely hope that you are totally recovered as we speak. However we also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Mercure Hurghada will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Merna Emam Customer Experience Manager
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Scott L wrote a review Dec 2021
Tampa, Florida92 contributions87 helpful votes
We remember having stayed at Accor’s Sofitel resort in Hurghada some years ago, and the property holds great memories. Though Accor down-flagged the resort from its luxury Sofitel brand to the midscale Mercure brand, the grounds and buildings remain largely unchanged. Linens and bedding are high quality, and the staff is friendly and eager to please. Two of the front-office staff (Alina and Marina) went above and beyond to make us feel welcome, and were good resources when questions arose. During our visit in late December and January, occupancy was low so the staff-to-guest ratio was high, ensuring especially quick and efficient service. The resort is older but still in good condition. Both room-only and all-inclusive options are available, and prices are quite reasonable. Most guests are Europeans on package tours and took advantage of the all-inclusive offer. Access to the property is security controlled, as at most resorts in the region. Food quality and selection is quite good, though not what we recall from the resort’s Sofitel days. This is probably the most noticeable downgrade. Cocktails utilize domestic Egyptian liquors, which are not very good. There is one bar (Ultra Bar) pouring foreign alcohol, available for a surcharge. It features upgraded seating, a nice atmosphere and a continental breakfast. All considered, for the comfortable, clean rooms, heated pool, beautiful grounds and private beach, we recommend the Accor Mercure in Hurghada.
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Date of stay: December 2021
Rooms
Cleanliness
Service
Room Tip: No elevators, so request ground floor unless you like stairs
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Response from Merna Emam, Other at Mercure Hurghada Hotel
Responded 4 weeks ago
Dear Scott, Thank you for the great feedback of your recent holiday experience at our Mercure Hurghada; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merna Emam Customer Experience Manager MERCURE Hurghada
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Ronnie wrote a review Dec 2021
Cairo, Egypt51 contributions19 helpful votes
+1
Nice hotel in a nice location. Rooms are Clean but requires renovation. Friendly staff. I stayed bed and breakfast basis. Food was ok. But it was not as hot as it should be No Internet in room which is a down point They have a heated pool, unfortunately the weather was too cold to be able to be able to enjoy it. Overall nice experience
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Date of stay: December 2021Trip type: Traveled solo
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Response from Merna Emam, Other at Mercure Hurghada Hotel
Responded 4 weeks ago
Dear M. Ronnie, We very much appreciate your comments regarding your stay at Mercure Hurghada. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Merna Emam Customer Experience Manager MERCURE Hurghada
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Mahmoudi M wrote a review Dec 2021
1 contribution
Thes hôtel it's verry good hotel thay have nice food and i need to say thanke you. For the animation team for the nice welcome and specially the director of animation team it's so funny guy we was play tournament of football and really he was very funny and about the show every night he was really verity show and special LV gyptian folklore
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Date of stay: December 2021Trip type: Traveled with friends
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Response from Karim El Herazy, General Manager at Mercure Hurghada Hotel
Responded 5 weeks ago
Dear Mr. Mahmoud, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Mercure Hurghada hotel and are delighted to read that we were able to match your holiday expectations. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merna Emam Customer Experience Manager MERCURE Hurghada
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PRICE RANGE
$51 - $122 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure hurghada hotel hurghada, sofitel hurghada, accor hurghada, hurghada sofitel
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
469
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Frequently Asked Questions about Mercure Hurghada Hotel
Which popular attractions are close to Mercure Hurghada Hotel?
Nearby attractions include Jungle Aqua Park (3.0 miles), Sindbad Aqua Park (3.9 miles), and Sand City (2.3 miles).
What are some of the property amenities at Mercure Hurghada Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Mercure Hurghada Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mercure Hurghada Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mercure Hurghada Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Mercure Hurghada Hotel?
Conveniently located restaurants include Nino's Restaurant, Syake Sushi Hurghada, and Makai Tukai Restaurant.
Are there opportunities to exercise at Mercure Hurghada Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mercure Hurghada Hotel have an airport shuttle?
Yes, Mercure Hurghada Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Mercure Hurghada Hotel have airport transportation?
Yes, Mercure Hurghada Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mercure Hurghada Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Mercure Hurghada Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.