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Pickalbatros Jungle Aqua Park Resort - Neverland

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Traveler (6693)
Room & Suite (502)
Dining (466)

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About

#74 of 390 hotels in Hurghada
Location
4.2
Cleanliness
4.6
Service
4.5
Value
4.4
Jungle Aqua Park offers the largest water theme park in Hurghada. It is an amazing resort of endless choices at Red Sea coast. Being an Aqua Park, it is popular for its water slides, varied swimming pools, besides a multiple range of sports and social activities for people of all ages. You will find something for everyone at the Jungle Aqua Park, whether you are planning an active holiday or a family vacation combined with a most exquisite theme of water sports and leisure.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Game room
Tennis court
Babysitting
Parking
Wifi
Lazy river
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Special diet menus
Poolside bar
Water park
Entertainment staff
Evening entertainment
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Hammam
Head massage
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English, Russian, Arabic, German
Traveler Insights
This summary was created by AI, based on 105 recent English reviews.
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The Jungle Aqua Park hotel garners mixed reviews from travelers regarding its location, with some finding it perfect, while others note the frequent jet flybys. Despite some noise concerns due to child-focused areas and construction, guests appreciate the improvements and quiet spots. Opinions on value vary, but the cleanliness and numerous amenities, including an extensive aqua park and diverse food options, earn high praise. The atmosphere is lively and family-friendly, albeit sometimes overwhelming due to the child-focused decor. Service is generally appreciated with commendations for the staff's professionalism. Rooms are reported as clean and spacious but have received mixed reviews on maintenance.
Location
Inconvenient
Atmosphere
Lively
Rooms
Spacious
Value
Overpriced
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
Location
Inconvenient
The hotel's location received mixed reviews. Some travelers found it ideal and great, while one guest complained about frequent passenger jet flybys.
  • electrola2000
    electrola2000
    Mar 2023 168 contributions
    ...Property location was the only negative, with passenger jets flyby's quite frequent...
  • Zakir M
    Zakir M
    Mar 2023 1 contribution
    ...The facilities, staff, food location are all ideal...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    ...Spacious, clean, and in a great location...
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Atmosphere
Lively
The hotel's atmosphere is reported as lively and family-friendly, with some guests finding the child-focused decor overwhelming. Evening events such as discos are appreciated, and rooms are typically described as comfortable and spacious.
  • ROYDEN555
    ROYDEN555
    Aug 2023 17 contributions
    The hotel has lost is character is bland and dis-jointed especially since taking over the resort next door... However the newly decorated rooms are very nice and you cannot complain about one single member of staff - they are are all very very helpful and friendly... The lack of character makes the place feel like an airport terminal with dodgy plastic art everywhere and un matching furniture...
  • Kevin D
    Kevin D
    Jul 2023 55 contributions
    ...Special thanks goes out to the team at Jazz bar in Jungle...
  • Sarah P
    Sarah P
    Jul 2023 1 contribution
    ...He also made the room special for my boys birthday...
  • Julien C
    Julien C
    May 2023 2 contributions
    ...The hotel had a beautiful children-fair-themed atmosphere, spacious and clean rooms, and an amazing aquapark...
  • Sharley G
    Sharley G
    May 2023 1 contribution
    ...The children loved the evening disco and the entertainment was good... Our room in the 4000's was lovely with a separate sleeping area for the children...
  • Nadine F
    Nadine F
    Apr 2023 1 contribution
    ...Family rooms spacious with pool view...
  • Julie C
    Julie C
    Mar 2023 56 contributions
    ...We were given a lovely room in the 6000’s it was very large, comfortable and decor really on point... The hotel is a little too child focused in parts, and has possibly gone OTT with child focused decor, however we still found quiet spots away from to much noise, and more adult focused...
  • Pete
    Pete
    Mar 2023 3 contributions
    ...Can fault the dance music from one of the bars which is still going at 1.30am You just love a full night bass dance party from across the water park. Reception useless… music off at 11…… definitely off by 12….. no it’s on until 2am every night!...
  • electrola2000
    electrola2000
    Mar 2023 168 contributions
    ...Brand new room, free upgrade to family suite...
  • Emilija S
    Emilija S
    Feb 2023 1 contribution
    ...There are fun activities and every night there is disco for kids and adults...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    ...The restaurant team for also going out of Thier way to decorate our plates with our food...
  • Michal P
    Michal P
    Feb 2023 1 contribution
    ...Nice atmosphere and staff with fun attitude...
  • JanieGunner
    JanieGunner
    Jan 2023 25 contributions
    ...We were in one of the older bungalows, which was perfect, clean & functional!...
  • Susan T
    Susan T
    Dec 2022 1 contribution
    ...Rooms were cleaned daily and beds were very comfy, towels nice and fluffy...
  • wangchuk
    wangchuk
    Dec 2022 4 contributions
    ...The evening singer was also very good...
  • K H
    K H
    Nov 2022 3 contributions
    ...The new dining rooms are more like cafeterias than the other restaurants...
  • Nikoloz kereselidze
    Nikoloz kereselidze
    Nov 2022 22 contributions
    ...good disco tour to club called golden booda it’s very nice trip in that amazing place, so we really promise we will come back again to our beautiful hotel...
  • Peter D
    Peter D
    Nov 2022 3 contributions
    Visited Jungle Aqua/Neverland 24th November to 8th December 2022 for our 7th visit.Another fantastic holiday at this special hotel.Loved the two new restaurants in the new reception building.This hotel and all the staff Just gets more and more amazing each visit.A special thank you to Mahmoud Saad Shehab for the lovely room and Mahmoud Gamal in the Jazz bar, but to be honest, all staff from gardeners/cleaners/waiters/chef’s/bar staff right the way up to Management are all fantastic and do a marvellous job.The only disappointment was having to leave before the official opening ceremony of the new water park on 9th December...
  • Kinga S
    Kinga S
    Oct 2022 1 contribution
    Our room looked just how it was described, the atmosphere was great, we had a pool straight next to the room...
  • Greg
    Greg
    Oct 2022 34 contributions
    ...But Colonies , jazz bar , lobby and Columbus are great teams ... Mahmoud saad always sorts my room ...
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Rooms
Spacious
Travelers generally found the rooms to be clean, spacious and comfortable, though some reported issues with cleanliness and maintenance. The newly built rooms received mixed reviews.
  • Mohmed Ebied
    Mohmed Ebied
    Aug 2023 3 contributions
    ...Disgusting rooms , you would have to keep fighting with them to get in a new room … The worst food ever , low quality materials , no variety.. to cut it short , the owner is trying to compensate the money he spent for the new Aqua park extension and the tiny amusement park by providing the lowest quality food you may ever see at any 4 stars hotel ...
  • ROYDEN555
    ROYDEN555
    Aug 2023 17 contributions
    ...The rooms mini bars are not as stocked as before... However the newly decorated rooms are very nice and you cannot complain about one single member of staff - they are are all very very helpful and friendly...
  • Mike K
    Mike K
    Aug 2023 4 contributions
    ...However, prior to us meeting Usama our housekeeper was taking our towels out of our room and forgetting to replace them. Then when we went to look for him, told me to go back to my room and he would bring our towels in two minutes (despite there being a stack of clean towels on the trolley next to him)... Upon going out of the room to find some, another housekeeper walked past with a trolley full of clean towels but initially refused to give any, saying that our own housekeeper would be along with some soon... The coffee and sugar provided in the room was also not replenished... Additionally, when cleaned the room was always cleaned to a good standard...
  • Rani A
    Rani A
    Aug 2023 29 contributions
    ...Checkin was smooth, we got a nice room but was on the the first floor, we spent 1 night in that room before getting a room on the ground floor the following day due to mobility issues, it overlooked the aqua park and was close to the main building... The room was average and housekeeping was okay...
  • Sarah P
    Sarah P
    Jul 2023 1 contribution
    Tareq (room 5689) was a very friendly house keeper who always wanted to make sure that everything was ok and that was had everything we needed... He also made the room special for my boys birthday...
  • Maria H
    Maria H
    Jul 2023 1 contribution
    ...We stayed in 5400 area in Alf Leila and rooms were very clean and modern, and the pool right outside was perfect for us...
  • I am H
    I am H
    Jun 2023 1 contribution
    ...Upon check in we were put in the wrong room type, we had booked a bungalow and were put in a block of rooms, we went back and complained stating that this is not what we booked and they agreed to move us the next day we thought that was sorted out but no we were moved across the road to another block which was near construction and was so loud! So we once again went back and complained only to be told that they did not have the room type that we booked but they said that they would move us to a second floor new room away from the construction and we had wasted our entire day waiting for this room change so I just accepted it and got on with the rest of the holiday thinking it can only go up from here...
  • keeley
    keeley
    Jun 2023 9 contributions
    ...We stayed in room 4075 a renovated family room with a door to seperate the room which was nice enough...
  • Jana R
    Jana R
    Apr 2023 1 contribution
    ...Right after arrival, the nice staff took care of us, showed us the rooms, and we immediately settled into a beautiful room with a view of the hotel's aquapark...
  • Julie C
    Julie C
    Mar 2023 56 contributions
    ...We were given a lovely room in the 6000’s it was very large, comfortable and decor really on point... The room was kept lovely and clean and we were impressed by our lovely cleaner...
  • Vick B
    Vick B
    Jan 2023
    ...The rooms are so beautiful and cleaners do a fantastic job of cleaning the rooms ...
  • Keyleigh1708
    Keyleigh1708
    Dec 2022 23 contributions
    ...From the moment we arrived at reception we were warmly greeted by staff and given information on the hotel and our rooms and shown where to eat after our late arrival. Rooms were perfect and always cleaned to a high standard with lovely staff...
  • Susan T
    Susan T
    Dec 2022 1 contribution
    ...The hotel is very spread out and rooms are like little bungalows dotted around the pools. Rooms were cleaned daily and beds were very comfy, towels nice and fluffy...
  • Andrus R
    Andrus R
    Dec 2022 6 contributions
    ...The rooms we were given were in a construction zone... The room was full of mosquitoes and everyone was eaten by mosquitoes... And pooped on the room floor and clothes... For more than an hour, I explained at the reception that they are not allowed to accommodate people in the construction zone and demanded a new room... After a sleepless night and 5 hours of demanding, we were placed in other rooms...
  • K H
    K H
    Nov 2022 3 contributions
    ...The new rooms that have been built are indeed an upgrade but because they are now two storey they lack the personality of the original little bungalows. The new dining rooms are more like cafeterias than the other restaurants... We found each evening most people were using the old facilities much more than the new ones...
  • Conan H
    Conan H
    Nov 2022 1 contribution
    ...The staff are really nice Mokhtar Gamel was doing amazing work keeping the rooms clean and was very helpful and nice over the whole holiday...
  • Greg
    Greg
    Oct 2022 34 contributions
    ...Mahmoud saad always sorts my room . He’s even let us keep the pillows mum bought there for next time with our usual room number on it ...
  • Sheila D
    Sheila D
    Sep 2022 1 contribution
    ...Our rooms were 2128 1051 and 1052 we were also joined after a couple of days and there room was 2098. The only downside was when we checked in as a family of 9 with 3 rooms they were not all together, even though we had requested them together beforehand and at the desk...
  • manon1307
    manon1307
    Aug 2022 3 contributions
    ...He skipped my room many times or just came to my room at dinnertime to ask if I still want my room cleaned...
  • adrian
    adrian
    Aug 2022 4 contributions
    ...A lot of things to do better: reception ,rooms , aquapark ... Dirty dirty old rooms ...
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Value
Overpriced
Travelers' opinions on the hotel's value are mixed, with some finding it worth the cost and others not satisfied with the service or quality received for the price paid.
  • Islam C
    Islam C
    Sep 2023 1 contribution
    ...Thank you best stuff ever seen...
  • Mohmed Ebied
    Mohmed Ebied
    Aug 2023 3 contributions
    An awful experience.. this is a totally overrated resort . It doesn’t deserve all this money you pay for nothing... Disgusting rooms , you would have to keep fighting with them to get in a new room … The worst food ever , low quality materials , no variety.. to cut it short , the owner is trying to compensate the money he spent for the new Aqua park extension and the tiny amusement park by providing the lowest quality food you may ever see at any 4 stars hotel ...
  • Mohamed Soliman
    Mohamed Soliman
    Aug 2023 7 contributions
    Based on my personal experience the hotel was surprisingly bad and i don’t recommend this hotel for the purpose other than aqua park (i believe best in Egypt), The reception staff attitude is unprofessional (although they did a goodwill for me at the check in time) (part of the hotel checkin policies is illogic but at the end the staff is doing there job no matter what) Although the room is quite big, the furniture is way old and not comfortable, there are ants on the room... Overall experience, i don’t think i will visit this hotel again unless i pushed by my children to go, so they can enjoy the aqua park and other activates (which i believe is a heaven for a certain age)...
  • ROYDEN555
    ROYDEN555
    Aug 2023 17 contributions
    ...Unfortunately, this is not enough to make me want to spend over £10k again (3rd visit) so won't be coming back nor recommending it to anyone...
  • keeley
    keeley
    Jun 2023 9 contributions
    ...Food was mediocre I found something to eat but wasn't anything special...
  • Izzie S
    Izzie S
    Apr 2023 6 contributions
    ...Really great place to go and definitely worth it...
  • Anja L
    Anja L
    Apr 2023 1 contribution
    ...Room was fine, cleaning is good...
  • Allan, Denmark
    Allan, Denmark
    Mar 2023 202 contributions
    ...Far too much alcohol for my taste, but that is maybe just me...
  • Pete
    Pete
    Mar 2023 3 contributions
    ...We will be moving tomorrow as can’t stand this!...
  • electrola2000
    electrola2000
    Mar 2023 168 contributions
    Excellent value,and experience, from start to finish...
  • SamH
    SamH
    Mar 2023 3 contributions
    ...I would definitely come again - just never fly with easyJet as we were without our one and only case for 5 of the 7 day holiday!...
  • traveladdict063
    traveladdict063
    Feb 2023 10 contributions
    ...We paid way over the odds to return to the Jungle but was not impressed with the size of the place now. Only water in your room, no other drinks in your mini bar... All the pay extra activities like..... Pool tale, zorbing, skid bikes and the stalls of popcorn and candy floss should be free!...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    ...Spacious, clean, and in a great location...
  • JB
    JB
    Jan 2023 54 contributions
    ...Free towels changed anytime at towel box Hairdryer in room Senzo mall short walk away - many shops Old market worth a shopping trip very cheap souvenirs. approx €15 return taxi Weather in January was between 22-24 is chilly in the evenings do pack warm clothes...
  • Andrus R
    Andrus R
    Dec 2022 6 contributions
    ...They promised to send a cleaner, but no one came...
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Cleanliness
Immaculate
Most travelers were highly impressed with the cleanliness of the hotel, praising the spotless rooms and well-maintained facilities.
  • Mike K
    Mike K
    Aug 2023 4 contributions
    Usama, who I believe to be the head housekeeper is very helpful and ensured we had everything we needed when we asked... Upon going out of the room to find some, another housekeeper walked past with a trolley full of clean towels but initially refused to give any, saying that our own housekeeper would be along with some soon... Additionally, when cleaned the room was always cleaned to a good standard...
  • Maria H
    Maria H
    Jul 2023 1 contribution
    ...We stayed in 5400 area in Alf Leila and rooms were very clean and modern, and the pool right outside was perfect for us...
  • Sharley G
    Sharley G
    May 2023 1 contribution
    ...The pools and pool areas were very clean and we always found sun loungers and a table... The hotel and grounds was always kept very clean... Our cleaner Atef was excellent, kept the room very clean and topped up with water ect everyday...
  • Kayu L
    Kayu L
    Apr 2023 2 contributions
    ...Water Slides are very new and clean with many life guards who do their job very well. Even the cleaning personnel are very professional making our stay very enjoyable...
  • Роман Б
    Роман Б
    Apr 2023 3 contributions
    This hotel is a really nice place to stay: huge territory, but pretty well-kept, the pool area is very comfortable and tidy, the pool bar choice is so splenfid that you couldn't desire more...
  • Johan L
    Johan L
    Apr 2023 1 contribution
    ...The rooms are very clean and staff is very helpful, special thanks to Ahmed Anwar from the Soprano restaurant...
  • PB TBM
    PB TBM
    Apr 2023 39 contributions
    ...Accommodation is clean and bar/waiting/pool/cleaning staff very friendly...
  • Allan, Denmark
    Allan, Denmark
    Mar 2023 202 contributions
    ...Everything well maintained and staff enough everywhere... Cleaning staff very kind and helpful and our room was nice and clean every day...
  • RabbitsAreBrave
    RabbitsAreBrave
    Feb 2023 25 contributions
    ...The hotel and gardens are spotless and the majority of staff are very accommodating...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    ...Spacious, clean, and in a great location... The cleaning team for amazing attention to details and towel art...
  • Vick B
    Vick B
    Jan 2023
    ...The rooms are so beautiful and cleaners do a fantastic job of cleaning the rooms ...
  • Brandon B
    Brandon B
    Jan 2023
    We enjoyed the hotel very much one of the best we visited all the staff are polite and welcoming The rooms are always clean...
  • JanieGunner
    JanieGunner
    Jan 2023 25 contributions
    ...We were in one of the older bungalows, which was perfect, clean & functional! Pools were well maintained, cold but enjoyable!...
  • Cecile C
    Cecile C
    Jan 2023
    ...The room was so spacious and everywhere was so clean...
  • 54staciet
    54staciet
    Dec 2022 2 contributions
    We have had an awesome time at this resort, so much to do, food is lovely, lots of choice, very clean, rooms cleaned and towels changed daily...
  • Keyleigh1708
    Keyleigh1708
    Dec 2022 23 contributions
    ...Rooms were perfect and always cleaned to a high standard with lovely staff...
  • Companion47428056209
    Companion47428056209
    Nov 2022 36 contributions
    ...The rooms and restaurants were spotless & cleaned every day. Special thanks to the events team who were amazing especially the lady who did the dance classes & hazem who never failed to lay my towels out every day & never stopped smiling all week...
  • Conan H
    Conan H
    Nov 2022 1 contribution
    ...The staff are really nice Mokhtar Gamel was doing amazing work keeping the rooms clean and was very helpful and nice over the whole holiday...
  • thrillean
    thrillean
    Sep 2022 330 contributions
    ...From the check-in (we came in the hotel 4 hours before check in time and still we got a room in 2 hours after announcing ourselves at the reception), to the friendliness and helpfulness and competence of the staff, to the cleanness of our room (special thanks for that)... Everything is well organized and there is not a single moment you can feel blred...
  • alinok2001
    alinok2001
    Mar 2022
    ...Excellent and delicious food, friendly staff, great room, we took bungalows, the whole hotel is clean, everything is very beautiful...
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Service
Attentive
Travelers generally praise the hotel's service, commending the staff's friendliness, helpfulness, and professionalism in various areas, including reception, cleaning, restaurants, and bars.
  • ROYDEN555
    ROYDEN555
    Aug 2023 17 contributions
    ...The drink choices have been scaled down and fizzy drink is served from 2ltr bottles so is often flat and warm... However the newly decorated rooms are very nice and you cannot complain about one single member of staff - they are are all very very helpful and friendly...
  • Mike K
    Mike K
    Aug 2023 4 contributions
    Usama, who I believe to be the head housekeeper is very helpful and ensured we had everything we needed when we asked... Then when we went to look for him, told me to go back to my room and he would bring our towels in two minutes (despite there being a stack of clean towels on the trolley next to him)... Upon going out of the room to find some, another housekeeper walked past with a trolley full of clean towels but initially refused to give any, saying that our own housekeeper would be along with some soon... It wasnt until we complained our children had been in the shower for 40 minutes with no towels to dry themselves with he reulctantly gave us a towel... The coffee and sugar provided in the room was also not replenished... It should be said that when this was raised with Usama, it did not happen again but not very good service initially... Additionally, when cleaned the room was always cleaned to a good standard...
  • I am H
    I am H
    Jun 2023 1 contribution
    ...Upon check in we were put in the wrong room type, we had booked a bungalow and were put in a block of rooms, we went back and complained stating that this is not what we booked and they agreed to move us the next day we thought that was sorted out but no we were moved across the road to another block which was near construction and was so loud! So we once again went back and complained only to be told that they did not have the room type that we booked but they said that they would move us to a second floor new room away from the construction and we had wasted our entire day waiting for this room change so I just accepted it and got on with the rest of the holiday thinking it can only go up from here... Meal times came and there was NO allergen information, my partner has a severe nut allergy and I had been speaking with guest relations before we had even arrived to ensure that food would not be an issue for him and I was assured that we would have a meeting with the food and beverages manager upon our arrival which we did not and every time I tried to speak with someone about this I would get put through to room service!... If we asked staff what food was safe they were unable to tell us, I never managed to get any info on food for my partner and I had to taste test all of his foods before he ate them, we had an issue as well where we asked which cakes are safe at the bakery and we were given a few that he could eat, I once again tried them first and immediately upon biting into it there were peanuts!... Now for some slightly more positive experiences we had some lovely evenings at the bars, especially at the Colonies bar, Mohamed was amazing and nothing was ever too much, he would greet us every evening and remember which drinks were our favourite and make sure that we always had something new to try... The lifeguard at the pool by our room was also amazing and always saved us sun loungers and had towels for us, he'd play along with us and help us onto our inflatables and retrieve our ball for us if we accidentally threw it out of the pool... Our cleaner was also wonderful and would always bring us bottles of Pepsi and cans of beer...
  • Sharley G
    Sharley G
    May 2023 1 contribution
    ...Our room in the 4000's was lovely with a separate sleeping area for the children. Our cleaner Atef was excellent, kept the room very clean and topped up with water ect everyday... The pizza place at lunch was nice too... We didn't have any problems with getting/queing for food or getting a table anywhere... The ice cream, pancakes and waffles were was nice but definitely need more people serving and more counters around the hotel as the ques are very long for this!... Also the drinks bar in the evening at the disco area needs more people serving as it takes a while to get served!... Most of the staff were friendly and helpful throughout the hotel... Overall we had a great stay and would definitely recommend to others and would stay here again...
  • rjones89
    rjones89
    Apr 2023 2 contributions
    ...The staff at the wave pool bat made extra efforts to accommodate our family and our younger daughter who is disabled, communicated beautifully and included her, which meant a lot to us... Staff can't do enough to accommodate each request we made... Well done jungle aqua for having an amazing Staff team 👏...
  • Jo A
    Jo A
    Apr 2023 26 contributions
    ...The hotel has expanded but the staff are still fantastic... We were on 6050 which was a beautiful room with a fantastic cleaner... The pool boy was really friendly... On my husbands birthday 1 of the restaurant managers and bar managers went out of their way to make him feel special...
  • Johan L
    Johan L
    Apr 2023 1 contribution
    ...It’s not close to the beach line but there is a shuttle available every 30 minutes, so no worries about visiting the beach. The all inclusive formula is also working at the beach area... The rooms are very clean and staff is very helpful, special thanks to Ahmed Anwar from the Soprano restaurant... We arrived at 23:30 and the receptionist guided us directly to one of the restaurants, so we could eat something while he was preparing all administration... We stayed at hotel water valley, up till now the best holiday we had in Egypt...
  • Kayu L
    Kayu L
    Apr 2023 2 contributions
    ...Water Slides are very new and clean with many life guards who do their job very well. Even the cleaning personnel are very professional making our stay very enjoyable... We have been treated very by Ahmed anwer who makes special cocktails for us...
  • Julie C
    Julie C
    Mar 2023 56 contributions
    ...We were given a lovely room in the 6000’s it was very large, comfortable and decor really on point. We were a short stroll from the new reception,bars and dining rooms... The room was kept lovely and clean and we were impressed by our lovely cleaner... We preferred to eat breakfast in the older part of the hotel in the Tagine restaurant, it’s so nice sat outside by the pool, and the service we received every morning from all the staff but in particular Ibrahim Saber was exceptional, he was so kind attentive and always asked how we were and had a chat with us... The reception bars etc were great, especially as you could have real batista coffee made, including a fabulous iced latte... We went to reception a few times and when we needed some assistance Eslam Gomaa was great at sorting out our issues with a lovely smile !... We enjoyed our days by the pool and Nonose and Marley from the animation team always had time for a chat and made us feel included in all aspects of the day’s entertainment... We enjoyed a VIP evening hosted by guest services, and met Julia and Josie who were really lovely and went on to make our stay even more enjoyable... Julia chatted to us as friends and made us feel welcomed and at home, she is a credit to your hotel... Great stay, thank you Julie and Angie(the twins)...
  • Allan, Denmark
    Allan, Denmark
    Mar 2023 202 contributions
    ...Everything well maintained and staff enough everywhere. Lifeguards at all pools to keep us safe... I recommend to start at the restaurant next to the reception on ground floor... Hotel staff is very kind and accommodating... They simply just poured alcohol in the glass and soft drink on top... Cleaning staff very kind and helpful and our room was nice and clean every day...
  • SamH
    SamH
    Mar 2023 3 contributions
    ...I came here alone with my 11 year old son, EasyJet lost our one and only case but the staff here were so helpful, they provided us with toothpaste/toothbrushes and helped us with taxis to the local shops for Sun cream etc...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    ...The number of staff is overwhelming and they are all so friendly, polite, and very very professional even when they are being faced with rude customers as we have saw happen a number of times. The shuttle bus to the beach is efficient but can be a little to busy... I'd like to thank mo'men our rep for being outstanding as always and answering our many questions... The management team for inviting us to a stunning special dinner for being repeat customers... The cleaning team for amazing attention to details and towel art... The restaurant team for also going out of Thier way to decorate our plates with our food... And lastly the gardening team outside of our room for Thier awesome hard work and polite good morning greetings each day... Thankyou to everyone involved in making our holiday great once again from all of the Baillie family...
  • traveladdict063
    traveladdict063
    Feb 2023 10 contributions
    ...Service is good, rooms clean, food good (for Egypt) attentive staff but.... the resort is too big now!... Breakfast ends at 1000 in most the restaurants (0800 in UK time) the only breakfast open until 1030 (0830 uk time) is other end of the grounds... Only water in your room, no other drinks in your mini bar... Pool tale, zorbing, skid bikes and the stalls of popcorn and candy floss should be free!...
  • RabbitsAreBrave
    RabbitsAreBrave
    Feb 2023 25 contributions
    ...The hotel and gardens are spotless and the majority of staff are very accommodating. Shout out to Ismael who was outstanding on reception and helped resolve one small issue we had immediately and with a smile... Our three children loved visiting everyday!... Thanks so much Neverland for a memorable trip we look forward to many more...
  • JB
    JB
    Jan 2023 54 contributions
    ...A very big thank you to the Reception manager Ahmed Tohamy. He sorted out a late check out and greeted us with such a warm welcome, very kind and genuine man who is a true asset to this hotel... It was amazing to see how all the staff remembered returning guests... All the staff in the entire hotel are so polite and friendly... All the staff work very hard to maintain the hotel... Big thank you to the Jazz bar waiters who have drinks ready for you , Kaizer restaurant chef Mohammed Ahsad, The towel box staff, Mustafa from Saya Spa, Hany from Saya Gym and housekeeping there are too many to thank and sorry didnt get all your names... Top tips Airport Transfer 20mins ATM machines located in reception Beach shuttle bus free of charge... Free towels changed anytime at towel box Hairdryer in room Senzo mall short walk away - many shops Old market worth a shopping trip very cheap souvenirs... approx €15 return taxi Weather in January was between 22-24 is chilly in the evenings do pack warm clothes... Thank you Jungle Aqua once again for a wonderful holiday...
  • Kareem T
    Kareem T
    Jan 2023
    ...Service team for drinks not consantrated all the time due to high gustes requirements so please increase man power to achieve your guests satisfaction...
  • Keyleigh1708
    Keyleigh1708
    Dec 2022 23 contributions
    ...From the moment we arrived at reception we were warmly greeted by staff and given information on the hotel and our rooms and shown where to eat after our late arrival. Rooms were perfect and always cleaned to a high standard with lovely staff... Pool areas and water park slides are plentiful and maintained very well again amazing staff... Staff always on hand and service the restaurant areas very well and keep you topped up with drinks... There’s also a bakery and bar area in the downstairs lobby area that is an excellent addition with very nice staff that go above and beyond for you... When I say the staff are lovely I mean it from the bottom of my heart m. They are always smiling and happy to help... When leaving for our minibus for the airport 3 staff from the downstairs lobby bar had finished their shift for the night and hurried to help load our luggage into the minibus which was very thoughtful and much appreciated... Think we’ve fallen in love with it as they really can’t do enough for you and this makes this hotel stand out from the rest we’ve been to...
  • Lisa B
    Lisa B
    Nov 2022 4 contributions
    Waleed Mustafa is the best drinks man at Jungle Aqua Park by far. He brings his drinks cart around the pool area which is always fully stocked with plenty of variety for everyone...
  • Sheila D
    Sheila D
    Sep 2022 1 contribution
    ...The waiters in Le Marche and Mediterranean were helpful especially Mahmoud Gamel and Ahmed A. Elhady The main bar under reception A Elhady A Rabo always gave a welcoming service... On leaving Ismail A. ElFatah was very helpful on reception...
  • thrillean
    thrillean
    Sep 2022 330 contributions
    ...From the check-in (we came in the hotel 4 hours before check in time and still we got a room in 2 hours after announcing ourselves at the reception), to the friendliness and helpfulness and competence of the staff, to the cleanness of our room (special thanks for that). Facilities are great, quite a lot of slides for all ages and interests.aqua park exceeds expectations - well taken care of and with amazing staff... Breakfast has options for everyone and is always near you, no matter in which part of the hotel you are staying... Everything is well organized and there is not a single moment you can feel blred...
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Amenities
Abundant
Travelers appreciate the hotel's numerous amenities such as the extensive aqua park, various restaurants with diverse food options, clean and spacious rooms, and helpful staff.
  • rjones89
    rjones89
    Apr 2023 2 contributions
    ...The staff at the wave pool bat made extra efforts to accommodate our family and our younger daughter who is disabled, communicated beautifully and included her, which meant a lot to us... So much choice for food and drinks throughout the resort... Staff can't do enough to accommodate each request we made...
  • Johan L
    Johan L
    Apr 2023 1 contribution
    Neverland is a big facility with different hotels, restaurants and a lot of water park attractions. It’s not close to the beach line but there is a shuttle available every 30 minutes, so no worries about visiting the beach... The rooms are very clean and staff is very helpful, special thanks to Ahmed Anwar from the Soprano restaurant... We arrived at 23:30 and the receptionist guided us directly to one of the restaurants, so we could eat something while he was preparing all administration... We stayed at hotel water valley, up till now the best holiday we had in Egypt...
  • yahia s
    yahia s
    Apr 2023 1 contribution
    We were five days in this beautiful hotel and liked it very much. There are a lot of restaurants and we could always find enough dishes for us and our children... The Aquapark is very very big with so many slides for adults and also children...
  • Kayu L
    Kayu L
    Apr 2023 2 contributions
    ...Water Slides are very new and clean with many life guards who do their job very well. Even the cleaning personnel are very professional making our stay very enjoyable... We have been treated very by Ahmed anwer who makes special cocktails for us...
  • fossman1979
    fossman1979
    Mar 2023 98 contributions
    This was our 5th visit to Jungle Aqua... The huge new reception building and the new waterpark area look very impressive, although the water in the new waterpark could do with being heated at this time of year... The new Rockin Burgers restaurant is worth a visit and is a definite upgrade from the old Club MC restaurant...
  • Julie C
    Julie C
    Mar 2023 56 contributions
    ...Had a lovely week away with my sister at Neverland Jungle Aqua. The hotel has undergone large scale changes since our previous two visits, and is very impressive... We were given a lovely room in the 6000’s it was very large, comfortable and decor really on point... We were a short stroll from the new reception,bars and dining rooms... The room was kept lovely and clean and we were impressed by our lovely cleaner... We preferred to eat breakfast in the older part of the hotel in the Tagine restaurant, it’s so nice sat outside by the pool, and the service we received every morning from all the staff but in particular Ibrahim Saber was exceptional, he was so kind attentive and always asked how we were and had a chat with us... The reception bars etc were great, especially as you could have real batista coffee made, including a fabulous iced latte... We went to reception a few times and when we needed some assistance Eslam Gomaa was great at sorting out our issues with a lovely smile !... We enjoyed our days by the pool and Nonose and Marley from the animation team always had time for a chat and made us feel included in all aspects of the day’s entertainment... We enjoyed a VIP evening hosted by guest services, and met Julia and Josie who were really lovely and went on to make our stay even more enjoyable... Julia chatted to us as friends and made us feel welcomed and at home, she is a credit to your hotel...
  • SamH
    SamH
    Mar 2023 3 contributions
    ...I came here alone with my 11 year old son, EasyJet lost our one and only case but the staff here were so helpful, they provided us with toothpaste/toothbrushes and helped us with taxis to the local shops for Sun cream etc. there is a lot of variety of restaurants and my son loves the water slides!... There are various quieter pools too for chilling out if that’s what you want...
  • zoe b
    zoe b
    Feb 2023 11 contributions
    Second time now staying here, first time may 2022 second Feb 2023 after seeing the amount of refurbishment and expansion works going on we had to come back again!... There's so much to do you never get bored, slides, entertainment, daytime activities like darts and pool foam parties... The shuttle bus to the beach is efficient but can be a little to busy... But the snorkeling opportunities are amazing with lots of species available to see... The new area rooms (7000s) are outstanding!... Spacious, clean, and in a great location... The cleaning team for amazing attention to details and towel art...
  • Sachano1
    Sachano1
    Feb 2023 5 contributions
    Very nice hotel for family’s of all kind. Many options for food very nice... There is always something going on all day and slides are very good for all ages...
  • JB
    JB
    Jan 2023 54 contributions
    5th stay at the amazing Jungle Aqua Park only difference its even bigger and better then before with there new reception and name change to Neverland!... Several Restaurants located main pool side and new restaurants in the Aqua park and new reception... Big thank you to the Jazz bar waiters who have drinks ready for you , Kaizer restaurant chef Mohammed Ahsad, The towel box staff, Mustafa from Saya Spa, Hany from Saya Gym and housekeeping there are too many to thank and sorry didnt get all your names... Top tips Airport Transfer 20mins ATM machines located in reception Beach shuttle bus free of charge... Free towels changed anytime at towel box Hairdryer in room Senzo mall short walk away - many shops Old market worth a shopping trip very cheap souvenirs... They have a-lot of works going on around the hotel it will be exciting to see the new changes...
  • Keyleigh1708
    Keyleigh1708
    Dec 2022 23 contributions
    ...From the moment we arrived at reception we were warmly greeted by staff and given information on the hotel and our rooms and shown where to eat after our late arrival. Rooms were perfect and always cleaned to a high standard with lovely staff... Pool areas and water park slides are plentiful and maintained very well again amazing staff... Restaurants are plentiful too and always a good selection of food offered... Staff always on hand and service the restaurant areas very well and keep you topped up with drinks... There’s also a bakery and bar area in the downstairs lobby area that is an excellent addition with very nice staff that go above and beyond for you... When leaving for our minibus for the airport 3 staff from the downstairs lobby bar had finished their shift for the night and hurried to help load our luggage into the minibus which was very thoughtful and much appreciated... We can’t wait to return to this resort in the near future... Think we’ve fallen in love with it as they really can’t do enough for you and this makes this hotel stand out from the rest we’ve been to...
  • Susan T
    Susan T
    Dec 2022 1 contribution
    ...The hotel is very spread out and rooms are like little bungalows dotted around the pools. Rooms were cleaned daily and beds were very comfy, towels nice and fluffy... We took our son and his family and they loved it, the waterpark was enjoyed by them all...
  • wangchuk
    wangchuk
    Dec 2022 4 contributions
    ...The choice of food was lavish and well spread out from continental to Chinese Mediterranean and so on. The aqua park was superb and also the performers performing throughout the day were really goof...
  • Lisa B
    Lisa B
    Nov 2022 4 contributions
    ...He brings his drinks cart around the pool area which is always fully stocked with plenty of variety for everyone...
  • K H
    K H
    Nov 2022 3 contributions
    ...The new dining rooms are more like cafeterias than the other restaurants. We found each evening most people were using the old facilities much more than the new ones...
  • Kinga S
    Kinga S
    Oct 2022 1 contribution
    Our room looked just how it was described, the atmosphere was great, we had a pool straight next to the room... There are a lot of pools in the hotel, planty of activities, amazing waterslides and many many more... We will definately recommend it to our friends and family...
  • Sheila D
    Sheila D
    Sep 2022 1 contribution
    ...The food was really good for everyone as you could sit in one restaurant together and go into all the others to get all the varieties of food around, also barbecues. The waiters in Le Marche and Mediterranean were helpful especially Mahmoud Gamel and Ahmed A. Elhady The main bar under reception A Elhady A Rabo always gave a welcoming service...
  • Denny1223
    Denny1223
    Sep 2022
    We came early morning, got bracelest directly and could go to breakfast. Then we had to wait for room untill 10AM which was okay even with small kids because we stayed next to pool while waited... Room was spacious, clean with terraase right next to pool... Each few houses has their own pool (due there is 16 pool in the hotel)... However there is some staff comes every few hours with beverages next to pool... There is 5 or 6 restaurants opened for breakfast, lunch and dinner, during our stay they opened anotherone next to aquapark... Beach us about 5-10 minutes away with bus which is coming every 30 minutes from hotel reception... There is bar and restaurant for lunch aswell... Animation team was cool, they had usual activities as any hotel in Egypt, amazing was specialy minidisco for kids...
  • thrillean
    thrillean
    Sep 2022 330 contributions
    ...From the check-in (we came in the hotel 4 hours before check in time and still we got a room in 2 hours after announcing ourselves at the reception), to the friendliness and helpfulness and competence of the staff, to the cleanness of our room (special thanks for that). Facilities are great, quite a lot of slides for all ages and interests.aqua park exceeds expectations - well taken care of and with amazing staff... Everywhere you go, you're next to a swimming pool -huge plus when with kids... Food was amazing, choice from several different restaurants and for 7 days, there were no two similar dinner or lunch... Breakfast has options for everyone and is always near you, no matter in which part of the hotel you are staying... Everything is well organized and there is not a single moment you can feel blred...
  • manon1307
    manon1307
    Aug 2022 3 contributions
    I booked Jungle Aquapark for 9th aug- till 16th aug... Jungle is the best hotel ive been to... You can walk to Dana Beach, its 2km... The Senzomall is just 5 min walk and is a great place for a good coffee, Ice cream or some shopping... No, not when I want to take a shower and go to dinner.... I just asked for some clean towels and let him leave...
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steve c wrote a review Yesterday
4 contributions
What an amazing experience. Great place for families and couples. Happy and friendly staff, great food, amazing water park and very clean and well maintained. Recommend it for anyone wanting to take their family on a water park adventure.
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Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded yesterday
Dear steve. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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zoe b wrote a review Yesterday
Manchester, United Kingdom11 contributions
+1
This was our third trip here which in itself should speak massive volumes. We stayed from 29/11/23 - 10/12/23 Over all a great holiday yet again at this fantastic resort but I feel I need to highlight a few things. First of all we got very friendly with some staff who not only remember us but remember our order specifically. We met new friends as well this time and will keep in touch with them via social media. Everyone from the entertainment team to the bar staff, chefs and waiters are outstanding. The only fault I had was with a man in rocking burger called Mohammad askr. He referred to one of his female staff as "the worst woman in the world" which joke or not I find very offensive and was in ear shot of said staff member. Very unprofessional and potentially could have hurt her feelings giving how hard she works everyday non stop smiling even with customers who are rude. The grounds of this resort are fabulous with more expansion work planned I believe. Almost all the rooms have been fully refurbished in the last 12 months and we were lucky enough to be part of the anniversary of the new water valley part opening with massive parties and fireworks. Entertainment is available across three stages now giving a good mixture of various acts. Day time activities have gotten much better with more availability than before. Plenty of pools and sun loungers available at all times and absolutely no shortage of food anywhere. I would like to say a special thankyou to the staff members listed below for making our trip absolutely outstanding. Ahmed Khaled & Mohammed badry in the lobby bar. Never taking an order and just bringing us drinks regardless Sara g and Wisnel in rocking burger. Outstanding service always with a smile and nothing is to much. Will miss dancing with Sara to the YMCA Mohamed kher on the shawarma station in the Mediterranean restaurant and snack bar, making 10 wraps at a time for us and decorating our plates beautifully. Mahmoud at reception for taking photos and extending our check out time free of charge Mohammed Ali the waiter in Mediterranean for taking our drinks orders and learning our favourite phrase (sweetabix our skid) Mo'men abd del Hamad our wonderful rep as always going above and beyond for us. See you soon everyone! February is not to far!
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Date of stay: November 2023
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Trip type: Traveled with family
Room Tip: Go to the lobby bar and order a vanilla latte from Ahmed for the best coffee on resort
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded yesterday
Dear zoe. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Oliver F wrote a review Dec 9
Tallinn, Estonia284 contributions
+1
We felt very welcome. It is possible to successfully spend a week here without taking any outside tours. The area is huge and we enjoyed the walking, but people with mobility issues might not. Depending on which type of room you get and its location, your experience may vary. Some essentials can be bought on the hotel premises, but also Senzo next to the resort area is a modern shopping center with a large grocery mall - you can successfully walk if it is not too hot outside. Tipping the hotel staff is quite common (waiters who offer to bring you drinks to your table at restaurants, bar staff that prepare you coctails, cleaning staff, amusement park employees etc). This is not mandatory as it is their job after all, but we came prepared and tipped whenever we felt the service was good. Activities around the resort take place at defined times, but this is not always clear at first. + rooms have actual Scandinavian warm blankets (in Dec). + ac works well + cleaning staff - the room was serviced by the same guy, who introduced himself the first night + many choices of restaurants, a good variety of food for each meal - very delicious in our opinion. Drinks can be had during the day in different locations. + good coffee for a hotel! (not always the case in hotels) + free ice cream and pastries during the day on the ground floor of the main building + many heated pools (clearly marked on the map they provide), but local pools in front of bungalows are not. + many water slides, mostly with inflated tubes (single or double) + free sports facilities (tennis, minigolf, basketball, football), but padel tennis for extra charge + modern gym (free) + salesmen walking around the area offering paid extras (spa massage, barber, outside tours etc) are not annoying and will easily take no for an answer - not much to add, some people will always find faults, if they look hard enough The fact that Pickalbatros has the means to invest is apparent, as maintenance/cleaning was consistent and some construction work was also taking place here and there.
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Date of stay: December 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded yesterday
Dear Oliver. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mattd1170 wrote a review Dec 8
4 contributions
+1
After reading some reviews with a bit scepticism I can honestly say that as far as All Inclusive holidays go, this can't possibly be beaten for amenities and entertainment. DO NOT listen to the the 5* brigade who thi k cheap holidays should be serving food on gold plates... This is a resort that offers reasonable food, buffet style a plenty with lots of options, Main room dining, pizzarias and a burger bar. 21 pools, 3 aqua parks and a funfair. The staff will reciprocate kindness and keep you well supplied in drinks, I'm realistic to know that I came out here at a quieter time but that was a bonus, the aqua park is literally empty. The main pool is watered on by a roller team who are superb, Matthew and Veronika from the entertainment (animation) team are great. The hotel is fantastic value for money and I for one will be heading back as soon as possible.
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Date of stay: December 2023Trip type: Traveled with family
Room Tip: Bring A citronella candle for the pool, and a can of raid, the Mosquitoes are all around and if...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jungle Aqua Park Guest Relation, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 3 days ago
Dear mattd1170. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sharon m wrote a review Dec 7
guisborough3 contributions
The Jungle Aqua park Neverland Resort is the best Hotel we’ve been to in Egypt Excellent facilities for all the family in the huge complex plenty restaurants swimming pools Slides in the Two Aqua parks All the Staff can’t do enough for you Were going Back in February can’t Wait Recommend to Anyone Family’s or couples where you can have it lively or just chill out around your pool outside your Bungalow
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Date of stay: November 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 4 days ago
Dear154stevef. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Becia M wrote a review Dec 6
1 contribution
Good hotel, great pools and slides for the children. The adults can relax vecause there are gards everywhere. We went for a couples massage and two life guards were watching our son in the pool for the entire massage.
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Date of stay: December 2023
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 4 days ago
Dear beciam2023. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arek M wrote a review Dec 3
Inverness, United Kingdom33 contributions
So, first our room 1266. Very close to reception and all restaurants and swimming pools, clean, second floor with balcony, very quiet location. Restaurants: Plenty food, you can find something for everyone! Good choice of food, everything fresh, one complaint- no strawberries ( our daughter loves), but so many other fruits. Staff very friendly, most waiters are great! Just have twice situation when waiter asked for 10 or 20 dollars tip!!!! Best waiter is Hassan, very helpful guy! Can’t recommend enough! Very friendly, also Sars she’s served cotton candy every evening, our daughter go there every evening! All lifeguards very helpful, always looking for your safety! Never back to same hotel, but definitely back there next year!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 6 days ago
Dear Arek, Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fiona M wrote a review Nov 2023
3 contributions
We have just returned from this hotel & what a fantastic time we had. There's so much for all ages to do. It is a big resort & will take a couple of days to get your bearings but worth seeing as much of it as possible. The whole hotel is spotlessly clean, all of the staff are so friendly & helpful. Nothing is too much trouble for them. A special thanks to Mohamed Abdul Alf for sorting out our Neverland Show tickets & for making us feel so welcome...your Scottish friends will be back!
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Date of stay: November 2023
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Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 1 week ago
Dear Fiona, Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maariyah wrote a review Nov 2023
Bradford, United Kingdom9 contributions
+1
Where to start! This has honestly been THE BEST hotel I’ve ever stayed at. The staff can’t do enough for you, the rooms are spectacular, the hotel is constantly being cleaned and the facilities are great! From looking at previous photos, you can tell just how much work has gone into refurbing and updating sections of the hotel. The hotel has a water park (which is amazing), a surf machine, a lazy river and more pools than I can count. The pools are maintained throughout the day to ensure they remain clean. There’s a shopping mall literally next door to the hotel for those who want to have a look around. There hasn’t been a single time where I’ve sat down and haven’t been offered a drink. Entertainment throughout the day and the night is excellent! The tagine restaurant and the rocking burger snack bar are a MUST!!! There’s something for everyone to eat here. Ice cream shop they have on site has THE BEST ice cream and the staff are the kindest. Genuinely have no complaints - I’m sat in the lobby ready to leave feeling sad because we only booked for a week!! I’ll be returning next year hopefully with my family 😊
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Date of stay: November 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 1 week ago
DearGuest. Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emma wrote a review Nov 2023
Cardiff, United Kingdom2 contributions
+1
We’ve had the most amazing 2 weeks at this hotel. (Room 6251) The staff were all so fantastic with the children. Special thanks go to Mohamed Adel from Watervalley surfing sessions!!! He was so patient with our boys and had them both on their feet surfing by the end of the holiday!! I can’t fault any of the staff over at water valley area, the life guards work so hard and so caring. We will definitely be returning at some point. The hotel was so clean and tidy, our room was cleaned and replenished every day!! Kosta from the kids club was a big hit with my youngest too!! Food was always hot and meat extremely tasty. Came home feeling really relaxed. Thank you Neverland!!!!!
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Wafaei Hamdy, General Manager at Pickalbatros Jungle Aqua Park Resort - Neverland
Responded 2 weeks ago
Dear Emma, Warmest greetings from the sunny Jungle Aqua park Hotel. Thank-you very much for your kind comments and the excellent rating you gave our Jungle Aqua Park hotel. We really appreciate your support and the team will be delighted you have recognized their great efforts. We look forward to having the pleasure of welcoming you to our hotel again very soon, at which time I hope to speak with you and personally ensuring your holiday here in the sunshine will exceed all your expectations. Blessings from us all in Egypt. Yours sincerely, Hotel Management
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Hurghada area.
PRICE RANGE
$91 - $155 (Based on Average Rates for a Standard Room)
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
860
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PICKALBATROS JUNGLE AQUA PARK RESORT - NEVERLAND $122 ($̶2̶9̶0̶) - Updated 2023 Prices & Hotel Reviews - Hurghada, Egypt

Frequently Asked Questions about Pickalbatros Jungle Aqua Park Resort - Neverland
Which popular attractions are close to Pickalbatros Jungle Aqua Park Resort - Neverland?
Nearby attractions include Mini Egypt Park (4.8 miles), Jungle Aqua Park (0.07 miles), and Got Your Guides (3.1 miles).
What are some of the property amenities at Pickalbatros Jungle Aqua Park Resort - Neverland?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Pickalbatros Jungle Aqua Park Resort - Neverland?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pickalbatros Jungle Aqua Park Resort - Neverland?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pickalbatros Jungle Aqua Park Resort - Neverland?
Yes, free parking is available to guests.
What are some restaurants close to Pickalbatros Jungle Aqua Park Resort - Neverland?
Conveniently located restaurants include Sofra Middle Eastern Cuisine, Nino's Restaurant, and Amaya Restaurant.
Are there opportunities to exercise at Pickalbatros Jungle Aqua Park Resort - Neverland?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Pickalbatros Jungle Aqua Park Resort - Neverland have an airport shuttle?
Yes, Pickalbatros Jungle Aqua Park Resort - Neverland offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Pickalbatros Jungle Aqua Park Resort - Neverland have airport transportation?
Yes, Pickalbatros Jungle Aqua Park Resort - Neverland offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pickalbatros Jungle Aqua Park Resort - Neverland?
Yes, dry cleaning and laundry service are offered to guests.
Does Pickalbatros Jungle Aqua Park Resort - Neverland offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.