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Albatros Citadel Sahl Hasheesh

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Sahl Hasheesh, Hurghada 84521 Egypt
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5439)
Pool & Beach (1033)
Room & Suite (993)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Albatros Citadel Sahl Hasheesh
Updated 08/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#114 of 278 hotels in Hurghada
Location
Cleanliness
Service
Value
Travelers' Choice
ALBATROS CITADEL RESORT SAHL HASHEESH! Heaven on earth! A Sunken Paradise Reborn! Our exclusive luxury architecture built with natural coral stones which has been hand chiseled from nearby mountains is a true architectural achievement. The Albatros Citadel Resort with an atmosphere of the ports in Southern France or the Amalfi coast embraces a large marina where you can enjoy a touch of a small Mediterranean village with its own harbor. Overlooking the Red Sea, each spacious and luxuriously appointed guest room features spectacular sea views. A unique holiday with water sports, boat trips, marina and private beach extended to 1.6 km long, 3 manmade sea lagoons inside an amazing house reef. Relax at the swimming pools elevated and scattered around for your convenience in the resort and enjoy our state-of-the-art health club and gym. Book a wellness journey with our team of professional in our on-site Spa. Conveniently located only 20 minutes drive from Hurghada International Airport.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Public wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Desk
Housekeeping
Private balcony
Minibar
Bath / shower
Hair dryer
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
Languages Spoken
English, Russian, Arabic, German
2384Reviews351Q+A100Room tips
Traveler rating
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Popular mentions
Kristina_Travel wrote a review Nov 2021
45 contributions1 helpful vote
From the very first moment of my arrival to this hotel, I got a bad impression, despite of being repeater to this hotel the check in was very cold as the receptionist didn't welcome or even greet us upon arrival. We were with a small kid (less than 2 years) with a baby car, which wasn't taken into consideration by the receptionist and checked us in a room far away from the all facilities, and it was very close to the night music, so the baby and we had a hard time during sleep, plus checked us in old room, even though all my previous stays in this hotel were in new rooms (maybe the hotel doesn't care about repeaters anymore!!!). The food. The last time we were here was not good, but coming back this time after the hotel became under Albatros company, we were very sure everything will be changed in better way, but unfortunately the food was horrible, at the lunch there were nothing to eat. Everyday the same dishes - pasta, hot dogs and fried fish and french fries. Very bad, old, and disgusting meat. At Lunch , you have wait in queue to get a plate and place as the lunch has been served in one restaurant only!!! Desert is always the same simple and tasting similar. On the Beach, there is only one nice part which is Laguna beach, but from the early morning there is no space. The staff is not friendly and not helpful. It seems that the hotel management doesn't care about Food and Beverage and doesn't teach the staff what is the most important in hotel service (hospitality and welcoming the guest). And all the guests come because of a nice location of the hotel but in the end, most of them leave disappointed, as per my speech with some guests in the hotel. If the management will not care about that, sooner or later the hotel will lose its' reputation. Beautiful place, BUT NO ONE CARES!!!
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Date of stay: November 2021Trip type: Traveled with family
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Response from Kseniya Saad, Guest Services / Front Office at Albatros Citadel Sahl Hasheesh
Responded yesterday
Dear guests, Thank you for taking the time to rate our Albatros Citadel Resort. We are very sorry that we did not meet your expectations. Our team, and management take every feedback very seriously. Problems are discussed with the relevant departments and measures for improvement are initiated. Best regards, Hotel Administration Albatros Citadel Resort
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Kareem E wrote a review Nov 2021
3 contributions
Beaches are great, people were extremely nice, food was good. Maybe the only comments was the chinese restaurant was so bad, The moroccan were great. I would of course come again to this place. Huge thanks to Mr. Mohamed AbdulWahab and all the stuff.
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Date of stay: November 2021
Value
Service
Sleep Quality
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Response from Kseniya Saad, Guest Services / Front Office at Albatros Citadel Sahl Hasheesh
Responded yesterday
Dear guests, Greetings from sunny Albatros Citadel Resort – Sahl Hasheesh! We would like to cordially thank you for having chosen our resort and for sharing your valuable comments regarding your recent holiday experience. We are so happy, that we have provided you with a superb holiday and you were very satisfied with our services and gastronomy offers. Thank you as well for your kind, highly appreciated recommendation and we are already looking forward to seeing you soon here again. Kindly accept our warmest regards from the Red Sea shores Best regards, Hotel Administration Albatros Citadel Resort
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Magdy S wrote a review Nov 2021
1 contribution
We had amazing time.. the hotel was great... we enjoyed our stay... the staff were excited ........ animation people work so hard Frank mocka Momo sanny Margo Liza Mostafa vika Julia Kristina Sofia trip.... amazing animation team ........
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Date of stay: November 2021Trip type: Traveled with friends
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Response from Kseniya Saad, Guest Services / Front Office at Albatros Citadel Sahl Hasheesh
Responded 3 weeks ago
Dear guests, Greetings from sunny Albatros Citadel Resort – Sahl Hasheesh! We would like to cordially thank you for having chosen our resort and for sharing your valuable comments regarding your recent holiday experience. We are so happy, that we have provided you with a superb holiday and you were very satisfied with our services and gastronomy offers. Thank you as well for your kind, highly appreciated recommendation and we are already looking forward to seeing you soon here again. Kindly accept our warmest regards from the Red Sea shores Best regards, Hotel Administration Albatros Citadel Resort
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Jochen wrote a review Oct 2021
1 contribution1 helpful vote
We stayed at the Citadel hotel. One of the animation guy sold us the ticket for the Golden Booda disco. Promised was a table and one free drink. DON‘T DO IT. Even 10 EURO per person is too much. You get only a soft drink and you can‘t sit on a table. Of course the will tell you abput a cocktail… The animation guy which has faked was Frank. Don‘t get ripped!!!
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Date of stay: October 2021Trip type: Traveled with friends
1 Helpful vote
Helpful
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Response from Kseniya Saad, Guest Services / Front Office at Albatros Citadel Sahl Hasheesh
Responded 3 weeks ago
Dear guests, Thank you for taking the time to rate our Albatros Citadel Resort. We are very sorry that we did not meet your expectations. Our team, and management take every feedback very seriously. Problems are discussed with the relevant departments and measures for improvement are initiated. Best regards, Hotel Administration Albatros Citadel Resort
Read more
Teodor wrote a review Oct 2021
22 contributions1 helpful vote
+1
I am not a kind of person who complains about everything in a hotel. I've been to many all inclusive resorts around the world including in Africa. The overall stay was meh. Not too bad, but surely not a 5 stars experience. The rooms (even deluxe ones) and baths need renovation. They are just worn out. The shower head in our room was broken, it was not possible to change the direction it sprays the water. Room cleaning is not great, they don't seem to even clean the bath, just change the towels and make the beds. The fridge in our room was freezing cold, no way to control the temperature inside and the water inside freezes - so you get a bottle of ice in the morning. The service is also meh. Whenever you ask anything at the reception it takes ages to get a reply, wait for the person to call his colleague etc. If you want to exchange currency at the reception, they never have enough Egyptian pounds available. The ATM money exchange feature is also never working. The food in the restaurants is fine, but it really lacks variety. You get almost the same in the breakfast/lunch/dinner buffet. Pools are fine, but the guys trying to sell a massage around them are too aggressive and pushy. Beer on the pool bars is served in small plastic glasses around 150-180ml or so, which is really weird. I mean who drinks beer in 180ml plastic glass, really? Why not give me a bottle of beer so i can drink the beer normally? The waiters in the Columbus bar are really really slow, not sure why. We needed to order the same every 15 mins until they bring our order. Overall experience 3/5, it was an OK stay - needs improvements in all areas but i am definitely not going back there, nor i am recommending it to my friends.
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Date of stay: October 2021
Value
Rooms
Service
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Response from Kseniya Saad, Guest Services / Front Office at Albatros Citadel Sahl Hasheesh
Responded 3 weeks ago
Dear Guest, Greetings from the sunny Albatros Citadel Resort – Sahl Hasheesh! We would like to send you our cordially thanks for publishing such a constructive and supportive feedback concerning your recent vacation at our hotel. Glad, that you had in overall a good holiday Kindly be sure that we always put the constructive comments of our guests in consideration in order to reach our target, the highest possible guest satisfaction We will be very pleased and hoping to hosting you again at our resort. Kindly accept our warmest regards from the Red Sea shores Best regards, Hotel Administration Albatros Citadel Resort
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PRICE RANGE
$109 - $235 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
citadel azur hotel hurghada
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
514
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Frequently Asked Questions about Albatros Citadel Sahl Hasheesh
Which popular attractions are close to Albatros Citadel Sahl Hasheesh?
Nearby attractions include Jungle Aqua Park (4.3 miles), Sand City (4.6 miles), and Senzo Mall (4.6 miles).
What are some of the property amenities at Albatros Citadel Sahl Hasheesh?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Albatros Citadel Sahl Hasheesh?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Albatros Citadel Sahl Hasheesh?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Albatros Citadel Sahl Hasheesh?
Yes, free parking is available to guests.
What are some restaurants close to Albatros Citadel Sahl Hasheesh?
Conveniently located restaurants include Nino's Restaurant, Makai Tukai Restaurant, and Corallo Restaurant.
Are there opportunities to exercise at Albatros Citadel Sahl Hasheesh?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Albatros Citadel Sahl Hasheesh have an airport shuttle?
Yes, Albatros Citadel Sahl Hasheesh offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Albatros Citadel Sahl Hasheesh have airport transportation?
Yes, Albatros Citadel Sahl Hasheesh offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Albatros Citadel Sahl Hasheesh?
Yes, dry cleaning and laundry service are offered to guests.
Does Albatros Citadel Sahl Hasheesh offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.