We stayed at the citadel resort and it wasn’t the best experience as the whole thing started at the front disk refusing to give us a hard liquor All inclusive unless we pay more money although we booked it as hard . Then we went to our family room which has the one outlet for the AC in the kids room and no outlet in our room and the only way to feel the AC in our room is to freeze the kids room which we didn’t do and boiled ourselves. The first breakfast my son picked some pancakes and chocolate sauce as the label says but we were so lucky to double check and ask before he ate it and we found out that it was Nutella which has hazelnuts in it and my son has a very bad allergy to tree nuts after I asked them why did you put a label of chocolate sauce on Nutella ? The first thing they did was to remove the label and hide it !! They have the grill outside where you have to wait in the Burning sun to get your portion of whatever they are grilling and honestly I feel sorry for the cook. On the positive side the beach was fun for the kids swimming with the fish and doing some snorkeling and the night entertainment was really good.…
Everything is 5, food should be a bit improved as it is too monoton and you get realy fedup after 4 days , so 10 days is too long. But, lagoon in marina, big rooms, cleaning , friendly staff 100%. Will not recomend to go here with wheelchair or ,trolly with small kids , but otherwise this place is om top.
Disappointing vacation in a wonderful hotel My journey started and I was very excited to have a good time and have a quiet and relaxing vacation. I arrived at the hotel and the first impression was a very large hotel, a legendary design, a castle built in it, like all kinds of entertainment and recreation, but soon the shock was when I first dealt with the staff, starting with the reception staff and the poor welcome, very bad style of dealing and lack of interest in you. What triggered my concern is that the matter is not just an employee or a small job level, but unfortunately the case is overwhelmed by the lack of professionalism and the lack of experience that I have seen in many hotels and resorts over the years in more than one country. I faced bad reception and bad manner, even the smile was gone. I received my room, which is a suite of two rooms and a bathroom, and unfortunately, a room without an air conditioner, and the response was that one air conditioner is enough for the two rooms. The restaurants are many, but there is no variety in food, bad taste and cooking, as well as a bad style by everyone in restaurants. It seems that they work for free, especially the waiter for drinks called Khalifa in Culina Restaurant. The team deals with the imperative in all instructions in a bad manner. Even the luggage we ask them to move it, they don't respond until after the request is repeated a lot Lack of interest for everything I really wish I could finish the stay in the first hour of my arrival The hotel summary is very beautiful, wonderful and large, but everyone who works in it has lost its value and made time in it does not really pass. I hope to come back again, but with the absence of this team that abused this wonderful resort.…
The only good thing about this hotel is the location, other than that it is a waste! The rooms are horribly and dirty, the food in every restaurant is the same bad quality! We had many bad experiences ( rude staff, toilet water leak, broken mini fridge, dirty linens with previous guests hair) during our stay as a group of 16 that we would never come back to this hotel or visit any other Albatros hotel. The new management turned this once beautiful hotel to a terrible place! Save your time and visit another hotel in Sahl hashish but avoid this mediocre place.
Amazing hotel All staff smile and work hard to make us happy thanks for all 3 beach amazing Restaurant Marocan and Chinese and food court the best Golden boda disco and seafood restaurantbest one in hurghada. We enjoyed alot we will come back again
We had nice holiday in Albatros Citadel, we stayed with my wife for 5 days in room No.1015, nice room with sea view, spacious and very clean but very bad & annoying air condition, The hotel architecture is very beautiful and unusual but the beach was not Sandy. Service, hospitality and staff is very kind, polite and helpful. Food was not enough varied and limited options, not enough fish and seafood and almost every day was the same food and the name tags of many items are missing. no welcoming beverages at reception! The only thing that is being missed in this huge hotel was having lifts for elder guests because the hotel is very big with very more stairs and no golf car or sufficient transportation. The Jacuzzi pools are not working. No entertainment during the day.
This hotel is really amazing! When we arrived we were impressed by the greatness and beautiful architecture of this hotel! Everything here is maintained and cleaned very well by the always friendly staff. You can always find something you like in the restaurants and bars and the Asian and Tajine Restaurant are really awesome to eat in because of the delicious food and decor. Our room was like a suite: great, spacious and very clean! 'Nana' liked the perfume in the lobby ;) Really impressive!
We had nice holiday in albatros citadel🥰 nice room with sea view, HK work very hard!!! And clean very good! nice lagoon with fishes, nice food, service and staff is very kind and helpful. We liked our holiday so much😍😍
Best holiday ever we are very enjoyed ,and we love this hotel beautiful beach with best services and hospitality,the rooms is good with sea view so will come back again😅😃😃🥰😍😍😍🥰🥰🇬🇧🇾🇪🇩🇪🇧🇪
Very big beautiful hotel! Comfortable rooms, very friendly kind staff, a lot of staff. We stayed in 5 building directly in front of Royal lagoon. We liked sea, beach and entrance to the sea and house reef with amazing different types of fish! Food is varied but was not enough season fruits. And was not enough fish and seafood. We liked evening animation program very much, it was very rich and varied.