We booked an all inclusive week at the Crystal bay , on arriving we were transferred to the Emerald as the Crystal bay was under going a refit . The Emerald is shabby , drab and very dated . The bars did not have anything ! After booking in we went to the bar in the main reception and asked for 3 largers and the cocktails list . "No larger and no cocktails " was the reply from a very sullen barman and the holiday went rapidly down hill from there . I had to beg for butter every morning at breakfast and the the food was dreadful . The rooms were clean but again dated and shabby , cracked tiles no seals around the bath and sink and the smell of raw sewage was overwhelming and the sheets and towels were not changed the whole week.The pool was filthy you could not see the bottom . Ripped beach towels , dirty torn sun beds and broken umbrellas . We were bitten to bits by mosquitoes . Most of the staff are friendly but very unhelpful …
Very good hospitality, all the staff were very helpful and the entertainment was second to none. I would recommend this hotel to anyone who visits Hurgudah. The food mainly was Excellent especially in the evenings down the marina. The hotel is part of 4 on the complex which are all top class. Found the shops had everything we needed except for pot noodles and the Snickers cost £2 ffs. £1 for 5 in Home bargains lol. Top banana
I spent 7 nights here food was very bad with no actual change in it. rooms was very bad. animation team has no since in deal with children. swimming pool was very bad. beach was good. staff was good. thx.
Dirty,stinky,bad food, even worse service, we had to argue for everything!Never again! The restaurant area has a strange smell and they never clean tables, only floors.You have to wait for food, rooms are dirty (see the pictures),wifi available only at the reception desk( really limited access).
The hotel was just horrible. People smoke here and you feel like you are in some very bad pub. Food was absolutely nightmare too, all time same food and teribble taste. Chicken and rice, spaghetti - it's the only food, which could be eaten. Hotel is definitely not 5-stars, real it's something like 2, maybe 3-stars. There was just amazing only the sea. Aquapark was fine too. But in the hotel were good only the people. Staffs there are still trying to make you feel happy and comfortable, but it's not enought. I think that this hotel could save only big financial resuscitation. I just don't recommend it and I definitely know, that I won't never ever come back. If you want nice relaxed vacation - don't go there.