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Hawaii Le Jardin Aqua Park Resort

Traveler (1492)
Room & Suite (336)
Pool & Beach (261)

About

Location
Cleanliness
Service
Value
This property is 2 minutes walk from the beach. Hawaii Le Jardin Aqua Park Resort situated 11 km north of Hurghada, features 3 swimming pools and a private beach. Hawaii Le Jardin Aqua Park Resort also offers an entertaining Kids Club. This property offers 2 à-la-carte restaurants and offers free WiFi.Aqua Park is opened and free of charge for all guests.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Room service
Free parking
Bar/Lounge
Spa
Adult pool
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Paid Internet
Shuttle Bus Service
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Room features
Air conditioning
Minibar
Family Rooms
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL STYLE
Park View
Great View
HOTEL CLASS

Location

Full view
Contact
Km 11 Ahia Road, Hurghada 84517 Egypt
Getting there
Hurghada Airport11 mi
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2,197Reviews
1,955Photos
263Q+A
81Room tips
Traveler rating
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  • English
Popular mentions
We have arrived back from Egypt and we are really unhappy with the hotel we stayed in. There were many problems with this hotel and I really don’t think you should be offering this kind of hotel to English travellers. The hotel itself was full of locals, not queuing for food
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Response from salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort
Responded yesterday
Dear JasmyneC0, Thank you for your feedback and for taking the time to share your impressions. It is very important to the entire Hawaii Le Jardine Aqua Park Resort to provide for each guest a perfect holiday experience. Let us apologize if we did not meet your expectations. In the hotel stay guests with different nationality (from Bulgaria, Germany, England, Poland, Ukraine, Belarus, Latvia, Egyptians, Czech, Russia, Austria, Denmark, Switzerland and etc.) not only with Egyptians. In all bars and restaurants drinks are served in acrylic glasses and normal glasses. Plastic cups only for the water from dispenser. Guests any time can ask for the big cups. Our staff is well trained and reception is ready to help for the guests who have any problems or questions 24/7. Lobby bars, tables, chairs, public toilets are daily cleaned by HK and basis checked by HK, HK SV and Guest Relation who is working every day in the hotel and making the rounds. Kindly be informed that lobby bar is working from 10:00-00:00, like is written in the all-inclusive fact sheet, what guests get upon arrival day. Kindly be informed that aqua park is working from 10:00-12:00-14:00-16:00, like is written in the all-inclusive fact sheet, what guests get upon arrival day. We hope that you can still remember some nice moments. We would be very happy to welcome you again as our guests. Best Regards, Hotel Management
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Where to start... Firstly meal time is like feeding time at the zoo there is no organisation, people pushing In and the food is not great we lived off chips for a week. Secondly I was poorly one night and called for room service which they completely ignore my partner tryed to
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Response from salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort
Responded 4 days ago
Dear Pam, Thank you so much for choosing to stay in Hawaii Le Jardine Aqua Park Resort and for taking the time to share your positive feedback on TripAdvisor website. Kindly be informed that upon check-in, guests get all inclusive information. Please note that the latest check out time is 12.00 noon. You are kindly requested to bring back the room key card to the reception and settle your account if you have any extras to pay. Please note that we do not accept the payment with coins. If you would like to stay longer in the room (as per availability) it will be extra charge (till 3 pm -$25, till 6 pm - $35). For more information please contact the Reception Ext. #1. Regarding’s comments about food variety kindly note that we have choice of 14 kinds of proteins. (Meat, chicken, lamb, fish, liver) they are boiled, grilled or fried (and all of this is in life cooking corner) , 3 kind of macaroni, life cooking-pizza, 3 kind of rice, potatoes, French fries, Egyptian corner, grilled and boiled vegetables, many salads in the buffet, fresh vegetables. Plus guests can eat in the snack bar in the lunch time. Also in our hotel have 3 ala cartes Italian, Fish and Chine restaurant (extra charge). Please be sure that your comments have been passed on to responsible department heads. Respectfully, Hotel Management
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Have no idea where to start with this review. Firstly I must say the hotel grounds where immaculate, so was our room 4117 bungalow, which was kept perfectly clean by our fantastic maid, and probably the only member of staff which impressed me along with 1 member of the Reception
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Response from salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort
Responded 1 week ago
Dear dab1865, Thank you for your feedback and for taking the time to share your impressions. It is very important to the entire Hawaii Le Jardine Aqua Park Resort to provide for each guest a perfect holiday experience. Let us apologize if we did not meet your expectations. We are happy to record your comments in order to expand and improve our service in the future. Please be assured that your comments have been shared with the responsible department heads. We hope that you can still remember some nice moments. We would be very happy to welcome you again as our guests. Best Regards, Hotel Management
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In 40 years of international travel I have never experienced such a poorly managed, restrictive and chaotic catering service. The hotel is however beautifully maintained and very clean. Please see my other reviews: I have never given less than 4 stars on this website. 1. The
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Response from salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort
Responded 1 week ago
Dear Guest, Thank you for your feedback and for taking the time to share your impressions. It is very important to the entire Hawaii Le Jardine Aqua Park Resort to provide for each guest a perfect holiday experience. Let us apologize if we did not meet your expectations. We are happy to record your comments in order to expand and improve our service in the future. Please be assured that your comments have been shared with the responsible department heads. We hope that you can still remember some nice moments. We would be very happy to welcome you again as our guests. Best Regards, Hotel Management
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+10
I intend for this review to be as balanced as possible as everyone has different likes and dislikes, however if you are human and know the difference between a relaxing holiday and "hell on earth", then I think this review will be of some use to you. Firstly, we did not meet
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Response from salesmgr2018, Guest Relations Manager at Hawaii Le Jardin Aqua Park Resort
Responded 1 week ago
Dear sherIock, Thank you for your feedback and for taking the time to share your impressions. It is very important to the entire Hawaii Le Jardine Aqua Park Resort to provide for each guest a perfect holiday experience. Let us apologize if we did not meet your expectations. We are happy to record your comments in order to expand and improve our service in the future. Please be assured that your comments have been shared with the responsible department heads. We hope that you can still remember some nice moments. We would be very happy to welcome you again as our guests. Best Regards, Hotel Management
Read more
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Professional photo exclusively commissioned by TripAdvisorHawaii Le Jardin Aqua Park Resort
The Standard Twin Room Sea View at the Festival Le Jardin
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12345668
So glad we changed hotels!
Hi, The hotel responded to my comment saying we could have asked for big cups- this is not true. We actually tipped 3 different people and asked for bigger glasses, one person gave us bigger glasses and other bar man took them off us! Definitely bring your own plastic cups. Room service is available but not a massive menu to chose from. Breakfast isn’t too bad if you get there early. We used Snack bar for lunch which opens at 2.30pm. We had tea about 8pm or ate out at the Hurghada marina which was really good- it was 6E£ return in an Uber. It might not be too bad when you’re there, on the last day we heard that it had been the Egyptian school holidays that week and that’s why it was mega busy so fingers crossed it’s quiet when you go! Hope you enjoy! It would have been a totally different holiday for us if we were able to eat and drink when we wanted.. you can put up with little things but not when you’re Hangry 😂 All the best!
0 votes
I have asked a question about wi fi. I have had some answers about buying a SIM card. How does this work. ?
I got a sim card at the hotel that was data only, the shop set it up and internet is accessible. We needed a new phone so went to Hurghada to get a phone first but you can use the sim in your own phone as many others did. Depending on the amount of data you need, decides the price. Not sure how much data is on the ones at the airport though and if they are data only. I just used the new phone as a hotspot for my phone or tablet to connect to so could use anywhere in or outside the hotel.
0 votes
It is on a road full of hotels. There is the odd shop but really for shopping / choice of restaurants taxi is required.
1 vote
Show all answers
Hi, Whats the WIFI like, we will need to do some work whilst away ?
I would go for the sim card option, WiFi can be very hit and miss depending on how many are trying to connect and only available in the main reception/bar area
0 votes
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12345653
"choose anything on the 3rd floor - we stayed in 1312 - quiet room in the far corner"
"Go to another hotel is my tip"
"Some rooms get more sun on their balcony"
"4105 35m2 room. Brand new, near the pool and day restaurant for pizza, burgers, hot dogs"
"Take US dollars ."
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12345617
PRICE RANGE
$35 - $367 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunrise le jardin hotel hurghadafestival le jardin hurghadafestival le jardin hotel hurghada
FORMERLY KNOWN AS
Festival Le Jardin
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
542
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