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Steigenberger Aqua Magic is the Red Sea's best luxury family resort addition with comfortable rooms ideal for families guaranteeing privacy for both, parents and children, a generous pool landscape and its own certified aqua park suitable for children and adults. A private beach with sand is just a 6-minute walk away. The hotel offers 394 hotel rooms, 294 family rooms and 15 suites with views of the promenade, pool or sea.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Modern
Languages Spoken
Russian, Arabic, German
Location
Yussif Afifi Rd, Hurghada 1962522 Egypt
Name/address in local language
Steigenberger Aqua Magic
4.5 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in a prime location near Hurghada's attractions, Steigenberger Aqua Magic captivates many guests with its festive atmosphere and abundant amenities, including diverse pools and an aqua park. While service at the hotel generally receives high marks for the staff's friendliness and efficiency, some guests have called out inconsistencies in room quality, noting occasional outdated decor and maintenance needs.
Despite mixed experiences regarding value and some noise complaints, the overall cleanliness and lively entertainment options often leave travelers with memorable experiences.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Mixed
Cleanliness
Meticulous
Noise level
Noisy
Service
Attentive
Amenities
Comprehensive
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We had a fantastic holiday from the first foot inside the hotel until the transfer out. Ahmed Hussaien made us feel very welcome and his colleague on reception Nardeen Aziz was a delight to talk to and gave us help with everything we needed to know about our stay in Hurghada. Both of them arranged things for us that made our stay hassle free. The security guard Mohamed Swelam was also taking care of us making sure when we took taxis that he knew who we were going with and where we were going. It helped to reassure us. We had a housekeeper who was always trying to do the best he could do for our room. Our room was spotless throughout our stay and the drinks cabinet always full and he always made sure we had bottled water. The food in the many restaurants on site was always fresh, varied and served by an amazing group of chefs and waiting staff. Abbrahim and Faris in particular were always making sure we had what we needed but also friendly and entertaining which added something to the whole experience. The Sky restaurant on site is to be recommended. The lifeguards were much more than lifeguards asking us if we needed towels and loungers and keeping their areas very clean. Managers were in attendance everywhere and were always available to speak with. The location is close to but not in the centre of Hurgahda and the pedestrian areas within and outside the resort are a pleasure and safe to walk in. The Christmas lights, decorations are amazing. The walk through the well maintained gardens down to the beach is delightful. There is also a buggy to take you there if you dont want the short walk down. The beach is sandy and beautiful and safe to swim and the restaurant serves good pizza, pasta, fish and chips and burgers if you do not want to return to the main restaurants. It is so family friendly that I would have no hesitation in taking children and senior citizens.
Overall all the teams in this hotel are very professional and their hospitality is their priority. We shall definately stay at this one and other Steigenberger resorts in the future.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Â Always have Egytian Pounds on you!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded Dec 24, 2024
Dear Guest, Thank you so much for your wonderful feedback! We're absolutely delighted to hear that you had such a fantastic holiday with us. It's great to know that our team, especially Ahmed, Nardeen, Mohamed, Abbrahim, and Faris, made your stay special and hassle-free. We’re also pleased you enjoyed the food, the beautiful beach, and the amazing Christmas decorations. It’s our goal to provide exceptional service and a comfortable experience, and we’re thrilled that we met your expectations. We look forward to welcoming you back to Steigenberger Aqua Magic and other Steigenberger resorts in the future! Best regards, Steigenberger Aqua Magic Team
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A first time visit to this Hotel in Hurgada a ten min transfer byTaxi to Hotel from Airport and first impressions very good arriving late in evening feels quite quiet, after check in the allocation of rooms in Block 7 a few min walk from reception, rooms excellent standard double bed room for single occupant all mod cons mini fridge stocked with water and fruit juice and soft drink stocked daily free ,safety box in wardrobe large shower space all clean to a good high standard lovely view over 1 of the large swimming pools in this complex my Family who have been here before show me around the hotel on first evening including a late dining room for late or hungry residents food excellent and hot even for late timing, very nice attentive staff after dining a look around evening bars to get my bearings and feel for this large Hotel . Also there is a beach buggy that will take you down to the Beach side where there is a lovely beach side restaurant for lunchtime dining Pizza etc plus drinks and all in a beautiful laid back setting. Suffice it to say we stayed at this Hotel for 8 days I just wish it had been longer and a wonderful experience it was from beautiful friendly staff from all departments from reception to housekeeping to dining rooms and bars even friendly faces from the groundskeepers who do a wonderful job taking care of the gardens and ornamental hedges .For me and my family it was a wonderful laid back Holiday with beautiful hot weather and a wonderful Happy Holiday Experience I would very much like to return to this Beautiful Hotel .
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Â Just relax and enjoy .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded Dec 10, 2024
Dear Guest, Thank you so much for sharing your detailed and thoughtful review of your first visit to the hotel in Hurghada! We're thrilled to hear that you had such a positive experience from the moment you arrived. It's wonderful that the room met your expectations with all the amenities, including the stocked mini fridge and safety box. We're glad that you were able to enjoy the lovely view and found the hotel to be peaceful and quiet, even late in the evening. It’s great to know that the dining options, including the late dining room and beachside restaurant, exceeded your expectations. Our staff will be especially pleased to hear your praise, from reception to housekeeping, and the groundskeepers who maintain the beautiful gardens and hedges. Your feedback is truly appreciated, and we're so happy to hear you had such a relaxing and enjoyable holiday. We look forward to welcoming you and your family back for another wonderful stay in the future! With best regards, Steigenberger Aqua Magic Team
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We recently returned from a 4 week stay at Steigenberger Aqua Magic in Hurgdada, Egypt. The hotel services were exceptional.
Rooms: we upgraded to a deluxe room as our original standard room was on the small size for us. Our room faced the aqua slides. The bed and pillows were firm and comfortable. The minibar fridge was refilled daily with water, soda and juices. Upon arrival were received a wooden basket of fresh fruit.
Reception: Special thank you to Madona, front desk reception. Throughout our stay Madona helped us to upgrade our room, book an extra 3 weeks, set up late check out and transportation back to the airport. Madona is effecient, professional and fluent in English and German.
Staff: overall the staff in all areas of the resort were friendly, polite and spoke German fluently.
Food: food in all areas was excellent with lots of variety and choices for everyone. The main buffet has daily theme nights and the food changes every week. The tables were set with colourful table cloths and fabric napkins. The late night buffet was very helpful when returning from tours to Cairo and Luxor. We found all the al la carte restaurants wonderful also.
Bars: we appreciated the lobby staff bringing our drinks to our seating area. The beer and white wine were great.
Pools: most of the pools were heated including the main activity pool, aqua slides, pirate ship for children and another large pool. We had no issues finding a lounger through the day. Staff would assist with setting up towels on the loungers, opening up umbrellas and bringing drinks. The pools were open from 8am until 5pm.
Beach: the beach was accessible by walking a few minutes or taking a shuttle cart. The beach is located across the street and shared with the Aldau resort. The water was clear but too cool to swim in during the months of January or February.
Technical: wifi worked well in our room for 2 devices.
Property: the property is very clean overall. We also enjoyed walking in the pathways of the Aldau resort as the gardens and flowers were beautiful.
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Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded 3 weeks ago
Dear Guest, Thank you so much for taking the time to share your wonderful feedback about your recent stay at Steigenberger Aqua Magic. We are absolutely thrilled to hear that you had such a memorable and enjoyable holiday with us. We’re so glad you found your upgraded deluxe room comfortable and enjoyed the view of the aqua slides. We’re also happy to hear that the minibar service and the welcome fruit basket added to your experience. Your kind words about our reception team, especially Madona, are truly appreciated. We’ll be sure to pass on your compliments to her – she will be delighted to know she made such a positive impact on your stay. It’s fantastic to know that you were pleased with the friendliness and professionalism of our staff across all areas, and that you enjoyed the variety of food options and the themed buffet nights. We're also glad that the late-night buffet was convenient after your trips to Cairo and Luxor. We’re happy to hear you enjoyed the pools, the loungers, and the assistance from our staff in setting up your towels and umbrellas. It's also great that you made the most of our beautiful beach, even though the water was a bit cool for swimming during your visit. It’s wonderful to know that you found our property clean and enjoyed walking through the gardens of the Aldau resort. We aim to keep the entire area pristine and welcoming for our guests. Thank you once again for sharing your experience, and we sincerely hope to welcome you back for another fantastic stay in the future! Best regards, Steigenberger Aqua Magic Team
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We recently stayed at Steigenberger Aqua Magic in Hurghada, Egypt, and while the location was undeniably beautiful, our experience left us a bit disappointed. We love Egypt and will definitely return, but unfortunately, we wouldn’t choose to stay at this hotel again.
To start with the positives, the Red Sea setting is fantastic. The resort offers stunning views, and our room was spacious, clean, and well-kept thanks to the diligent housekeeping staff. The beach is lovely, and the overall atmosphere is peaceful, which we appreciated.
However, several issues detracted from our experience. A significant frustration was the lack of available sun loungers. By early morning, nearly every chair was already reserved, leaving us with very few options throughout the day. On more than one occasion, we found ourselves sharing a single sun chair between three people, which is not what we expected for a relaxing getaway.
The buffet was also a letdown. The selection was much narrower than we’re used to from other five-star all-inclusive resorts, especially in places like Turkey or the Caribbean. The options were limited, repetitive, and sometimes lacked freshness, which impacted the overall dining experience.
The service at Steigenberger Aqua Magic was inconsistent as well. Although some staff members were friendly, it often took multiple follow-ups to fulfill simple requests like extra towels. We expected a more attentive service, given the hotel’s five-star rating.
As a family, we were also disappointed by the hotel’s policy that doesn’t allow children to use swim rings in the pool. This rule felt overly restrictive and made it difficult for our kids to fully enjoy the pool area. We hadn’t encountered this policy at other family-friendly resorts, so it was an unexpected drawback. No drinks near the pool…and ofcourse i totaly understand that should be prohibid where the kids are but at the adult pool, they should make some exceptions.Also the quality of the drinks is very low. I payed extra for a bottle of no-name Sekt almsot 18 Euro. An Espresso Martini costs 30 Euros.
Animation team was great.
Overall, while Steigenberger Aqua Magic has a beautiful setting, it doesn’t fully meet the standards we’ve come to expect from five-star all-inclusive resorts. With some changes, it could become a much better experience, but as it stands, it’s not a place we would return to. We’ll be back to explore more of Egypt but will look for a different hotel that better meets our expectations.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded Nov 6, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We sincerely apologize that your experience did not meet your expectations. We appreciate you bringing these issues to our attention as guest satisfaction is our top priority. We are committed to upholding the high standards of Steigenberger in our hotel service and hospitality. Please note that many sunbeds are occupied due to high demand. However, our Recreation team will always do their utmost to find a place or a sun lounger, so please do not hesitate to contact our team directly. They are always at the towel centers and are happy to help our guests enjoy a beautiful day. We regret that we could not meet your taste, because our cuisine is characterized by fresh, regional and selected products. Our cuisine is characterized by fresh, regional and selected products. Understandably, it is not always possible to satisfy all tastes equally. In addition, we offer daily changing themed buffets with popular dishes from all over the world in our main restaurant, Magic Flavors. Our head chef is always happy to accept suggestions and requests for special dishes if guests have difficulty finding something that suits their taste in one of our two breakfast restaurants, three restaurants for lunch and four restaurants for dinner. Please be assured that your comments regarding service are not up to our standards and we will review them. We seek to provide attentive and courteous service to all our guests. We feel truly sorry that you were not able to enjoy the pools as you expected. However, our policy has to be followed strictly as the safety of all our guests is the most important. Apart from that, it makes us proud to read your positive words about our hotel facilities and hotel location. The entire team would be happy to welcoming you again in the future to fully satisfy you. Until then we remain with kindest regards, Oliver Kurscheid – General Manager
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The hotel has several large buildings with many rooms, several pools, restaurants and slides. It is relatively spacious. Positive: The staff are super friendly and helpful. You can get something to eat anywhere all day and drinks are even brought to your loungers. Cold water was available everywhere, either in PET bottles or with mint/apple etc. We were always awake early and the staff spent hours cleaning the pool in the morning. The whole area and the rooms were immaculately clean at all times. There is a lifeguard at every pool all the time to look after the guests and children, and there are also staff at the big slides to look after the guests and children. The rooms are big enough and when our air conditioning didn't work, a member of staff came and fixed it. Some guests started reserving loungers at 7 a.m. The staff cleared some of them again, which we personally found very positive. Negative: Unfortunately, the food was not my/our cup of tea at all. Of course it is never easy to cater to so many guests from different countries, but the quality of the food does not deserve 5 stars. The meat (except from the BBQ grill) was often dry, the fish not cooked through and in many places it lacked flavour. It was just unbelievably loud in the buffet restaurant. Maybe they should put up walls somewhere to make it quieter. We only ate outside, and the noise level was OK there. The Orient restaurant is excellent!! The Italian restaurant was average at best. But here too we were served in a friendly and quick manner. The hotel's own section of beach was a complete disappointment for me. There is maybe 2 metres of beach, otherwise it is crammed with loungers. Conclusion: This hotel is definitely only recommended for families. Couples or groups of adults in general will not have a peaceful holiday here. Personally, I will not come back again. At most when we have children who can swim and the food has improved.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was excellent. The room was always clean and you received a small artistic surprise made of towels, even without a tip. German employees from the Steigenberger were everywhere to ask how we were feeling. We felt very well looked after. There was a heated pool at 28 degrees, unfortunately too warm for us and also well filled. The pool next to it was 19 degrees cold but great for cooling off, and it was also much quieter there. There was a large selection of food, as well as various restaurants with a la carte. The employees were always very accommodating, during meals, at the pool and at reception. You have to get used to the tipping and sales culture.
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Date of stay: February 2024Trip type: Traveled as a couple
Room Tip: Roter Beutel bei der Handtuchausgabe um keine Verkäufer am Pool zu haben
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week at the start of February, myself and my partner with our 16 month old and my parents. From the moment we arrived at the hotel we were put at ease straightaway by the staff. They kept our suitcases while we checked in and brought them to our room while the staff brought us a welcome drink. Our room was lovely, a pool view with a super balcony and a really nice living room area. The room was kept very clean the whole week, and the cleaning staff were very helpful, giving towels and drinks for the mini fridge any time we asked. The breakfast was brilliant, and even when it was busy there was no major wait for any part of it. I was worried about food for our baby but she ate more that week than her previous 16 months combined. The food selection at every meal was really good, and everything we had was delicious. There's plenty of places to get food, be that by the pool or sitting down and they all had really nice drinks on offer to. The dinners were great, however we went to the Sky Restaurant one night which didn't exactly impress me - personally the Flavors buffet style was nicer in my opinion. It was exceptionally windy on the roof and was quite exposed, but I'm sure other people would find it enjoyable to have a fancier meal. The Italian restaurant by the pool was my personal favourite, and I was gutted to only discover on our last morning that they actually do breakfast there too. The grounds are beautiful, and across the road at the Aldau and beach area was just lovely to walk around each day. The hotel is in a really safe area, and the shops attached to the hotel are a great idea too. The staff were all so helpful, we had a slight difficulty getting a suitable cot for our baby, but the staff were friendly and approachable and we did get sorted after a day or two. All in all there were only a few small flaws, which really are insignificant compared to the positives. Thank you to Aqua Magic for making our first family holiday just the best week we could have asked for. We would 100% come back.
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Date of stay: February 2025
Value
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Location
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Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Â Plenty of space around the pool, and after lunch a lot of people packed up and went elsewhere....
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded 3 weeks ago
Dear Guest, Thank you so much for sharing such a detailed and thoughtful review of your stay! We're thrilled to hear that you and your family had a wonderful time with us. It’s fantastic that our team made you feel at ease from the start and that the room, food, and service exceeded your expectations. We're especially pleased that your little one enjoyed the food selection — it's always a pleasure to see families having a great time together! We appreciate your feedback regarding the Sky Restaurant and will certainly take that into consideration as we continue to improve our dining experiences. We're also happy to hear that you loved the Italian restaurant by the pool and the beautiful grounds. It’s great to know that our staff was able to assist you with your baby’s cot and that, overall, your stay was filled with so many positive experiences. We would love to welcome you and your family back for another memorable vacation. Best regards, The Steigenberger Aqua Magic Team
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We had the pleasure of spending our holiday at Steigenberger Aqua Magic in Hurghada and it was an absolutely unforgettable experience. Here are our impressions in the different categories:
1. Total hotel (location) The hotel has a prime location in Hurghada, just a few minutes from the airport, which makes getting there very convenient. It is located directly on the Red Sea and offers not only a beautiful beach but also impressive pool landscapes. The complex is spacious, modern and well maintained, ideal for families and couples looking for relaxation and fun. The animation team provides entertainment without seeming intrusive.
2. Room (Family Suite) Our family suite was spacious, stylish and perfect for our stay. With a separate sleeping area for the children, it offered exactly the comfort we had hoped for. The decor is modern and well thought out, and the daily housekeeping was spotless. Particularly noteworthy is the magnificent view of the pool landscape and the sea. The suite has offered us the luxury and relaxation we were looking for.
3. Restaurants and food Dining at Steigenberger Aqua Magic is an absolute highlight. The main restaurant offers a huge selection of international and local dishes of the highest quality. Special thanks go to the manager Gerges Ayol and the employee Mohamed Monsef, who really made everything possible to make our stay as pleasant as possible. Their hospitality and service are simply outstanding. We felt so well taken care of and thank you both sincerely!
4. Sea and pools The stretch of beach on the Red Sea is simply fantastic. Crystal clear water and fine sand invite you to relax and swim. The hotel’s pool area is gigantic – especially the Aqua Park is a paradise for children and provides endless bathing fun. For adults there are enough quiet areas to enjoy the sun in peace. The choice of pools, from exciting to relaxed, leaves nothing to be desired.
Conclusion: Our stay at Steigenberger Aqua Magic was perfect. From the excellent location to the first-class rooms and the excellent service – we have recovered and enjoyed the holiday to the fullest. Especially the excellent service of Gerges Ayol and Mohamed Monsef has made our stay even more unforgettable. Thank you for that!
We are already looking forward to coming back in 2025!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would like to thank very, very much Mr. Kirolos, the reception manager, because he upgraded the room after we had a problem during check-in and he welcomed us with all professionalism, taste and respect. I also thank very much Mr. Ahmed, the restaurants manager, for his cooperation with us and his great interest in us throughout the stay. The positives of the hotel are that it is very clean and elegant. I liked the lobby very much. The lazy river was a different and nice experience. The room looked out on the tourist promenade and in fact it is very beautiful and walking in it at night is very nice. The dhow beach is also wonderful and the landscape is amazing. The service in the restaurants and bars is excellent and all... The workers at the hotel, frankly, are very polite and tasteful. There is a late breakfast as well as lunch and dinner, which means they cover the whole day. They make a discount for any repeated guests, which is a very good thing, of course. The only negatives are that the food is not the best. Sometimes we eat raw or overly salty items, and fresh juices have an extra price. The check-in was later than any hotel I have been to before, and some of the reception staff were not very nice. I had a problem with the design of the hotel and the swimming pools. There are so many of them that you cannot walk comfortably because of the bridges that are made to move you from side to side, and this of course reduces the green spaces. Wi-Fi only works in enclosed spaces, and this is also the first time I have encountered it in the motels I have been to. The economy rooms are something I would never recommend to anyone, and they need to be renewed. From room services, because they don't even have a card to alert the housekeeping to clean or not to disturb, not even an electric button. No, they put a strange bag like this and hang it on the door, and this is the first time I've seen it in a hotel.
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Date of stay: May 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed at the Steinberger Aqua Magic in Hurghada, and our experience was far from magical. Traveling as a group of 11, including three disabled children, we expected better service, understanding, and compassion from a supposedly family-friendly hotel. Instead, we were met with unprofessionalism and outright hostility from the reception staff, especially an individual named Abdelnoub.
Arrival Delays and Lack of Consideration: From the moment we arrived, the reception staff delayed seeing us, despite noticing the sheer exhaustion of our group, including the difficulties faced by our disabled children after a long journey. We were kept waiting unnecessarily, with no priority given, which was inexcusable considering our circumstances.
Booking Disputes and Arguments: When we were finally attended to, Abdelnoub insisted that our booking was incorrect, claiming that two of our 13-year-old children needed to be classified as adults because they were over the age of 12. This arbitrary and poorly communicated policy led to a heated argument. Despite showing proof of our original booking and terms, we were stonewalled and accused of not adhering to their guidelines.
Partial Room Allocation – A Heartless Decision: The staff’s solution? They gave us access to only one of the three rooms we had booked until we paid an unexpected and unjustified surcharge. Denying a group of 11, including tired and disabled children, proper accommodations after a long flight is beyond unprofessional—it’s heartless. Worse, if they disputed two children, why withhold two rooms? At the very least, we should have been allowed two rooms while resolving the issue.
A 15-Hour Journey and Four Hours of Waiting: After waiting for four exhausting hours and enduring arguments with the reception team, we had no choice but to pay the extra money. At this point, our journey had already spanned over 15 hours. For a family dealing with such travel fatigue and accompanying challenges, this treatment was not just unfair but utterly unacceptable.
Other Staff and Final Thoughts: It is worth mentioning that we had no issues with the cleaners, pool staff, and other team members, who were polite and hardworking. However, the reception team is an entirely different story. They need, at the very least, a complete training overhaul—if not being replaced entirely.
Final Thoughts – Stay Away! Our experience with Steinberger Aqua Magic has left us deeply disappointed. The lack of empathy, unprofessional conduct, and refusal to accommodate even basic requests for a group with disabled children reflect a serious deficiency in their customer service standards. If you value respect and care during your travels, avoid this hotel at all costs.
Note: If anyone is on the fence about booking and would like further clarification—especially if you or your group includes individuals with disabilities—please don’t hesitate to reach out. I’ll be happy to share more details about our experience.
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Date of stay: December 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Relation, Guest Services / Front Office at Steigenberger Aqua Magic
Responded Jan 2, 2025
Dear valued Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience at Steigenberger Aqua Magic did not meet your expectations, and we sincerely apologize for the difficulties you encountered, especially regarding the reception service. We understand that traveling with a group, particularly with children who have special needs, can be challenging, and it’s disheartening to hear that we failed to provide the warm and welcoming experience we strive for. The issues you described regarding your arrival, the booking disputes, and the delays are certainly concerning, and we deeply regret that you were not treated with the care and consideration that you and your family deserve. We would like to clarify that you were met by our Front Office Manager, who explained that the issue regarding the classification of two of your children arose from the terms of your original reservation with the agency. We sincerely apologize for any confusion this may have caused, but please rest assured that this situation has been carefully reviewed to ensure clearer communication in the future. We also regret the confusion with your room allocation and the additional charges you were asked to pay. This is certainly not the standard of service we aim to provide, and we will investigate the situation to ensure such misunderstandings do not happen again in the future. On a positive note, we are glad to hear that our cleaning and pool teams met your expectations, and we will be sure to share your kind words with them. Once again, we apologize for the issues you faced, and we genuinely appreciate you bringing them to our attention. We understand your frustration and disappointment, and we will use your feedback as an opportunity to improve. We hope that you will consider giving us another chance to provide the excellent service and hospitality that we are known for. With best wishes, Oliver Kurscheid – General Manager
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It’s a draught lager, probably Stella but not the British Stella. It’s ok.
As with all all-inclusive, if you read the details, it’s LOCAL SPIRITS ( imagine Tesco own brand standard ) that are included, imported spirits are chargeable and normally expensive
There are more places to choose from in the Hurghada area.
PRICE RANGE
$114 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
steigenberger al dau club hotel hurghada, steigenberger al dau hotel, steigenberger al dau resort
LOCATION
EgyptRed Sea and SinaiHurghada
NUMBER OF ROOMS
718
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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