The hotel staff are very well trained on how to deal with guests. Starting from the front desk to the restaurant staff the room service. And the hotel bar staff. All provided perfect service with smile all the time.
We had a terrible incident in bathroom when the sink totally exploded taking the marble top with it to the floor into a million pieces. My daughter was in bathroom and was quite traumatised. No one from management contacted me I had to deal with whole situation and ask to move room and request several times for someone to clean up so we can pack our things. It ruined what was a really nice holiday for my family
The hotel location and facilities are fantastic I didn't like the food, quality and variety wise, not adequate for a 5 star hotel Also, the room furniture needs face lifting, furniture looks really cheap.
Bad food low hospitality from staff No private beach You have to go and pay in another beach to enjoy the sea Not a good option Few items in open buffet Not value for money Bar with most of time with no service
Maged the beach waiter was very nice as well as youssef from the reception. Everything was perfect other than the food quality at lunch and dinner was not that good plus there were burkinis in the pool.
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