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Room & Suite (14)
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#11 of 24 hotels in Santa Cruz
MAINAO HOTEL offers its customers a range of services with a green vision that suit their requirements and needs, giving our guests the best quality experience in the Galapagos Islands.  We present 19 comfortable rooms with private bathroom, hot water, TV and air conditioning.  As well as 3 comfortable suites with mini fridge, writing desk, chair and a private balcony overlooking the sea. It Includes 1 complimentary wine and soft drinks in the room.  Ability to normal accommodating 54 people and up to 61 guests in multiple accommodation.  bar-lounge with a map of the islands for talks.  Library with free internet.  Wi-Fi in our facilities.  Safety deposit boxes in the rooms.  Luggage Storage.  Reception / 24 hours.  Laundry.  pleasant areas for relaxation in a comfortable and cozy atmosphere in harmony with nature.  We support the environment by using biodegradable products We also have a room especially suitable for people with disabilities, it has all the doors; both entry into the room and the bathroom and closet doors that open horizontally sliding for easy access to a person in a wheelchair. So the bathroom has all regulatory measures to facilitate access and provide all the bathroom fixtures and assurances to facilitate the experience for our guests with special needs.  We have all access to social areas and restaurant, it´s arranged for easy wheelchair mobility .  This room is for 2 people and the rate is identical to a standard room.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Public wifi
Free breakfast
Airport transportation
Non-smoking hotel
Laundry service
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Room features
Non-smoking rooms
Family rooms
Smoking rooms available
Air conditioning
TV Other Russia
Good to know
Centrally Located
19Room tips
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Popular mentions
We stayed here for three nights as part of an organized tour package of the Galapagos and we enjoyed having this hotel as our home base. This hotel is fairly basic and doesn't have all the bells and whistles that you would find at some other places in Puerto Ayora but we were very happy with our experience here. The staff was super friendly throughout our stay. Most of the front desk staff spoke English and could communicate with us effectively. Check in and check out were simple. They also helped us set up everything we needed including calling us a taxi and providing recommendations. They do request leaving the (physical) room key at the front desk which is a little different than hotels in the US, but it's better than losing it while snorkeling. The complex is nice with about 20 rooms in total. It's not your typical hotel building with floors of rooms. It's more eclectic with winding staircases and no elevators. Puerto Ayora is very safe overall, and the complex is also safe with staff always on site and front door that is locked at night. There is coffee and tea available 24/7 and there is (purified) water cooler available in the same area. This was perfect for refilling our water bottles before heading out for the day. The location is about a block of the main road and is in easy walking distance the main areas of Puerto Ayora. The room was simple enough with a bed, couch, fridge, tv, and large bathroom. We also had a balcony with two chairs and table. The view was mostly blocked by a palm tree but it was still nice to go out and sit in the cool air after dinner. The bed and pillows were simple and suited our needs, but I could see some people wanting something with more comfort. The bathroom was clean and they provided standard cleaning products for the shower. Breakfast was similar everyday. They served us a plate of fruit which varied and then they asked how we would like our eggs cooked. They they were serve us our eggs and warm toast with jam and butter. Eggs also included a grilled or fried piece of plantain with cheese on top. Drink options included coffee, tea, or juice. Breakfast started before 7 am so it was nice to get up and have a warm breakfast to start the day. Some more variety would have been nice, but this suited our needs for breakfast. Overall, we liked this place a lot. It does not have all the decorations and additional amenities that you would find in other fancier hotels or the other or even of basic hotels in the US, but we came for the Galapagos, not for the hotel room, so we were find with the simple nature of the place and it really felt like home with how kind and welcoming the staff was. I would definitely stay here again.
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The hotel is a short walk from the main part of town. The building is unique and charming. Staff are pleasant and helpful and the breakfasts cooked to order are nicely done. The rooms themselves are large, but in our case the bathroom tiny. The main issue is the dated decor, furnishings and rather tired fixtures and fittings. This gives the impression of the space being not terribly clean ( although it was - just looked “ grubby” ) An upgrade of the bedding with a nice bed spread, a couple of pillows per person and some nice lampshades and maybe some rugs by the bed would make the room much brighter, smarter and more comfortable and give a much more positive, less sad and tired feel. It was adequate for our needs but as the title of the review says it could have been better and would not take too much effort to make it so.
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This hotel is well located, and the building is very interesting.The staff are pleasant. The breakfast was the same as everywhere else that we stayed diuring 11 days on the Galapagos Islands. We would happily stay there again.
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We very much enjoyed our stay here. The hotel is clean and the prices are reasonable. The staff is excellent. There is not a lot of bells and whistles here but we were not looking for that. great location too. Highly recommend.
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The hotel is quite basic but very acceptable. Well located in Puerto Ayora. Helpful if not overly professional staff. Not many creature comforts, but sufficient warm (not very hot) water. Good for sleeping at night, not hanging around during the day.
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EcuadorGalapagos IslandsSanta CruzPuerto Ayora
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