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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 27 in Puerto Ayora
Location
4.7
Cleanliness
4.7
Service
4.8
Value
4.3
Travelers' Choice
The award-winning hotel enjoys a peaceful and magical beachfront location in Puerto Ayora, on Santa Cruz Island. The 21 Garden View-rooms and 6 Ocean View suites hotel makes the ideal base for exploring the natural diversity and attractions of the island – including Tortuga Bay beach – and for taking day-trips to nearby islands, aboard its own, specialized yacht. The hotel also implements best practices in sustainable tourism.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Yoga classes
Free breakfast
Beach
Bicycle rental
Books, DVDs, music for children
Children's television networks
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga room
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Wine / champagne
Poolside bar
Boating
Diving
Hiking
Snorkeling
Water sport equipment rentals
Bicycle tours
Walking tours
Indoor play area for children
Kids pool
Free shuttle or taxi services
Airport transportation
Taxi service
Conference facilities
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Infirmary
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
iPod docking station
Walk-in shower
Soundproof rooms
Air purifier
Bathrobes
Private balcony
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Laptop safe
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Location
Full view
67Somewhat walkable
Grade: 67 out of 100
49Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
Barrio Punta Estrada, Puerto Ayora 200350 Ecuador
Getting there
Rental CarsSee all Puerto Ayora rental cars
1180Reviews27Q+A100Room tips
Reviews
Traveler rating
- 884
- 221
- 50
- 13
- 12
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Most Recent
This is an unusual hotel. Its rooms are very small with only one chair in the room. The bathroom is small as well but works very well. The walk to the hotel from the fairy that drops you off is a ten minute long walk. The walk is not fully lit at night. Now that I have told you all of the above let me tell you why you should stay there. The STAFF and the RESTURANT are fantastic. The pool is excellent and the seating around it is also excellent. The chief is a young man who produces fabulous dishes. Do not be fooled into going into the city to eat you will be making a mistake.
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
Hotel's Favorite
This is one of the best hotel in the Galapagos as well as being a worthy contender for being a top World small luxury hotel. It is a pricey place although Paradise comes at a price.... nevertheless, some aspect definitely needs to be improved to contest with the best. To set the context and the possible needed improvement, we went there on a Honeymoon, in one of their ocean overlooking Suite, with a global price tag of $1,000 average per night. Upon arrival, we were charmed by the little walk leading to the hotel, taking you via small alleyways, leading through a jungle with some parading marine Iguanas and finally a deck pathway along the beach, looking at sea lion splashing in the ocean. This is a dream place.
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Date of stay: September 2020
2 Helpful votes
Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded Oct 2, 2020
Dear Vince, Thank you for your kind words! Your review is very important to us; thank you for taking time out of your day to write it. As an Expedition Hotel, we specialize in giving adventurous travelers such as yourself all the options available on a cruise, on solid land! Through our private yacht’s daily tours and our exclusive activities, such as snorkeling and kayaking, we bring you the best on both land and sea. We are constantly looking to improve in order to provide all our guests with the best possible experience, so your feedback is greatly appreciated. Be sure we will take action based on your comments to guarantee the comfort and enjoyment that is synonymous with a National Geographic Unique Lodge of the World. We hope to have you again! Warm regards,
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the hotel only has access via a water taxi followed by a significant walk to get to the hotel, which passes a beach and a few other hotels/hostels. Not too many rooms in the hotel. Trip was in June 2022 were required at the time of having the buffet breakfast. Hammocks for each room
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Date of stay: June 2022
Location
Service
Sleep Quality
Helpful
+1
I will start with the positivity first, hotel food is good and breakfast start early so you could have breakfast and enjoy day trip later. wifi here seems to be the fastest on the island. And the room And here is the worst part. To warn all of you that you should not stay at this hotel! The price you paid for it’s not what get! We stay there during June 6-9, 2022 for pre-Cruise embarkment in Santa Cruz Island and we paid for 2000 USD for 3 night). It was the package with Airport transfer. The first problem was the sale person - David asked us to fill so many bureaucratic form and stuff which is hotel duty like when do we stay, room type, what package did we book. We were like was all this their duty cause they should have our information. Then this guy chased us to pay for the taxi transfer from the airport for 100 USD but our package is included. All the problem sorted, once arrive at the pier you have to board another small boat with out 2-3 bags with No help at all. Entered into the room it was very disappointed. The room is so small, all room are near each other so it’s a bit noisy. The aesthetic outside looks okay with the swimming pool for ducks and bird to poop in. On the checkout day, my friend confirmed about the transfer to airport since it included and we have been told to leave hotel by 9:00. After we left, we waited at the pier no sign of our transfer to the airport at the pier. We ran out a bit late. A hotel boat man helped us contact front desk and it all said that they didn’t arrange the taxi at all and ask us to pay for taxi to airport 50 USD by ourselves (I repeat Our package included transfer). We feel so disappointed for the poor management of this hotel to what the price we paid for was not worth it. It’s not even a 5 stars hotel and over PR with National Geographic logo. I even felt worse that I also gave them tip. So, please consider you might get something like this what you paid such a price to Finch Bay Hotel. To travel is to create a wonderful memory but this hotel left such a bad feeling for during our stay in Puerto Ayora. Will never ever recommend and stay here again.…
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 1 week ago
Thank you for your comments, we greatly appreciate your feedback; It will help us better the quality of the experience for future travelers. We understand and wanted to let you know that the hotel took care of it. We made sure that our guests arrived safely at the airport. Everyday we’re working on making our service better to ensure the best experience not only in Finch Bay but also in Galapagos. Our staff is always there to handle any complaint with care. Still, our sincere apologies for any inconvenience caused and we hope to see you again soon.
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We are just checking out of Finch Bay after a lovely relaxed three night stay. These were the last nights of an action packed 15 night stay so we have been winding down and relaxing. The entire team at the hotel are charming, friendly and helpful and made us feel very welcome. The bay is secluded and lovely for a very gentle snorkel. It is a short walk to Las Grietas and an easy boat ride back into town. Importantly, the bed was really comfortable with good pillows so easy to get a good nights sleep. The food in the restaurant was excellent and eating out by the pool very relaxed and chilled
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Date of stay: June 2022Trip type: Traveled
Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 1 week ago
Dear Pollye Thank you very much for your excellent review. The information reflected on your comment is fantastic and very useful for many persons around the world. We hope you’ll have another opportunity to visit us in the future. Best regards, Finch Bay Hotel.
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This was a lovely hotel situated away from the main town, and accessed via a boat transfer. It was in a beautiful setting, and very quiet. The bedroom was not large (as has been noted in other reviews) but there is a largish bathroom which includes the clothing storage as well, but I suspect you won’t spend much time in the room. There is only wifi in the main ‘public’ areas, including pool and restaurant. There is a great pool, but you have to share this with many different species of birds, including ducks, most of the time. The cocktails were imaginative, and the food in the restaurant was really good. We did not do any excursion whilst staying as this was our chill-out time at the end of our holiday, so cannot comment on these.
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Date of stay: February 2022
Rooms
Location
Service
Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 1 week ago
Dear Dav Thanks a lot for your excellent review. We take great pride in our service and staff members, and are happy to hear our standards have been kept. We would like to host you again for more incredible adventures!. Thank you for your review. Sincerely, Finch Bay Hotel
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Laid-back quality. Exceptional food & great service. A great place to relax between adventures in the Galapagos. Pool area is amazing with ducks & herons for company. Pool was warm. Beach is steps away. We were offered free snorkelling equipment as well.
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded 1 week ago
Dear Mike Thank you very much for your comment. We appreciate you take some minutes of your time to give us this fantastic score. We hope you can visit us again soon on the future. Best regards, Finch Bay Hotel.
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+1
We had an excellent three days on our arrival at Santa Cruz. The hotel is excellent in a wonderful location and the relatively high cost was justified. Normally, I would give it 5* , despite the fact that the rooms are actually quite small. As the hotel points out, most guests will not be spending much time in their room but enjoying the fabulous excursions which are available. After a trip to another island, we returned to Finch Bay Hotel for a fourth night. We were escorted to room 12 and were tentatively asked if this was alright. It was not the same as our previous room, it was much smaller. It had a plastic chair and small dressing table and place to put a suitcase. Two single beds had been pushed together and , when lying in bed side by side, we could touch the wall on either side of the room. The clothes cupboard was located in the shower room, but the door couldn’t be fully opened due to the waste bin and wash basin. The room was not practicable when you have suitcases and hand luggage to walk around. The outside had a small tapered veranda due to being squashed into a corner next to the other apartments. The view was a board walk and a large shrub. We complained that the room was not the same size as the previous three nights and was far too small and not acceptable for the price we had paid. The staff replied they could understand what we were saying, but they were full and “sorry.” When I asked if we could have a complementary meal, as a gesture of good will, I was told they could book a table but we would have to pay. I sent photos to our agent in the uk and she contacted the local agent who has not received a satisfactory reply. Room 12 is not acceptable as a standard room, at full cost, but would suit a children’s room adjoining the apartment next to it, or to be used as hotel storage. It’s a shame because it really let an excellent hotel down and leaves a bad taste in the mouth.…
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Date of stay: May 2022Trip type: Traveled
Room Tip: Check on the room size
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Helpful
Response from Customer Relationship Manager, Marketing at Finch Bay Galapagos Hotel
Responded May 18, 2022
Thank you very much for your comments. As an expedition hotel, we offer many outdoor activities for our guests to enjoy the natural beauty of the Galapagos Islands. We truly believe a wonderful and enriching experience is waiting outside every traveler's room. Still, we want to make our rooms as comfortable as possible. We value your feedback and appreciate it; it will help us better the quality of the experience for future travelers. Have a great evening!
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Finch Bay is a world-class place. The Galapagos is difficult to get to, and the Finch Bay even more difficult. To get there from GPS airport (FB personnel meet you at the airport), you have to take a bus to a water taxi, then a 20-mile taxi ride to Puerto Ayora, then FB's motor launch to a dock across the harbor, then walk 500 m to the hotel. But it is well worth the difficulty. You don't expect such an elegant setting -- a beautiful beach (complete with resident sea lion), a spectacular pool, a charming dining area, and friendly helpful staff. The room was not luxurious, but then one doesn't visit the Galapagos for luxury. It was nicely appointed, clean, air conditioned, with excellent wi-fi. We had signed up for several tour programs. The first was Los Gemelos and the Tortoise Preserve. We had a private guide, Luis, who was excellent. Walking with tortoises! And a surprisingly fine lunch (ceviche plus chicken) at the preserve, which is literally in the middle of nowhere. The next day we took 10-person tour aboard FB's private 70-foot yacht to Bartholme Island, and then a zodiac shoreline ride seeing penguins, sea lions, boobies, and more. Then a climb to the summit for a spectacular view. Followed by a gourmet lunch (china and wine, prepared by an onboard chef, not a box lunch) on the yacht. The next day we took the yacht to North Seymour, and walked among courting blue-footed boobies, frigate birds, and land iguanas. And we had the same excellent guide assigned to us each day. The food at Finch Bay was outstanding and reasonably priced. There are several outdoor tables near the pool, making for a magical evening. I've seen some complaints about the breakfast -- these are incomprehensible. The breakfast buffet was extensive, and very delicious. True, if you were looking for steak and eggs, or biscuits and gravy, you might be disappointed. But they had everything else, with cooked-to-order eggs, waffles, etc., and you could have as much as you wanted. Another pleasant surprise was that there was no tipping at Finch Bay. Good thing, because there were so many staff that you'd go broke having to tip them all. But even without tips, the service was impeccable. Finally, for our return to the mainland, FB provided a personal driver to get us to the airport and saw to it that we were checked in. All in all, this was a marvelous experience. We've been to a lot of first-class places, and this ranks with the best of them. And there was no TV! Hooray!…
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Date of stay: April 2022
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from Customer Relationship Manager, Promocionar at Finch Bay Galapagos Hotel
Responded May 17, 2022
Dear guest, We would first like to thank you for choosing us and share your trip with us on Galapagos. We’re glad to hear that you enjoyed the property, the food, and the programs. Our goal is always to provide guests with the best possible service, and our wonderful staff keep up our standards. Thank you for choosing us. Finch Bay Hotel.
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My husband, 7 year old son and I stayed in the Finch Bay Hotel in December 2021 for 3 nights. The hotel was beautiful and quiet, and the people working in the hotel were amazingly accommodating and kind. When we arrived, the staff took us into a room and gave us some delicious lemonade to drink while they went over our itinerary with us. They were extremely helpful in explaining our schedule for the tours we did through the hotel, including what we should bring with us and what the tour included. We did a half day tour of the highlands with a great guide (Mario). He was extremely patient with my son's questions and was great at pointing out different birds and all of the iguanas and tortoises. We also did a tour of Bartolome, which was amazing. We saw almost every animal we were hoping to see on our trip during this 1 tour! The hotel's boat is really beautiful, and the guides were great at finding animals and making sure you saw the best views and got some amazing photos. We took some boat tours on Isabela island and San Cristobal during our trip as well, but this boat is by far the nicest and most comfortable boat we were on. Mario was our guide on this trip as well, and again was very patient with my son and made sure my son was able to see all of the amazing animals. My son also absolutely loved the walking around the hotel and eating in the restaurant and by the pool. The breakfasts were fantastic and the dinners and cocktails were delicious. We loved staying at this hotel. It lived up to all of the good reviews. Thank you for making our trip so amazing!…
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Date of stay: December 2021
Rooms
Cleanliness
Service
Helpful
Response from Customer Relationship Manager, Promocionar at Finch Bay Galapagos Hotel
Responded May 17, 2022
Dear Erin. We were delighted to read your review! We strive to provide the best environment and service for families, we pride ourselves on our staff and service. Your words will be very useful for more families to visit us and enjoy a spectacular trip. Thank you very much for your excellent rating. We hope to have a new visit from you soon. Greetings, Finch Bay Hotel
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PRICE RANGE
$335 - $712 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel finch bay eco, finch bay eco puerto ayora
LOCATION
EcuadorGalapagos IslandsSanta CruzPuerto Ayora
NUMBER OF ROOMS
27
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Claim Your Listing Frequently Asked Questions about Finch Bay Galapagos Hotel
Which popular attractions are close to Finch Bay Galapagos Hotel?
Nearby attractions include Santa Cruz Fish Market (0.7 miles), Las Grietas (0.4 miles), and Laguna las Ninfas (0.6 miles).
What are some of the property amenities at Finch Bay Galapagos Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Finch Bay Galapagos Hotel?
Top room amenities include air conditioning, blackout curtains, and a desk.
What food & drink options are available at Finch Bay Galapagos Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Finch Bay Galapagos Hotel?
Conveniently located restaurants include TJ Restaurant, Cocktail & Coffee, Galapagos Deli, and Finch Bay Restaurant.
Are there opportunities to exercise at Finch Bay Galapagos Hotel?
Yes, guests have access to a pool, locker rooms available in the fitness center, and yoga classes during their stay.
Does Finch Bay Galapagos Hotel have airport transportation?
Yes, Finch Bay Galapagos Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Finch Bay Galapagos Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Finch Bay Galapagos Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Finch Bay Galapagos Hotel have any great views?
Yes, guests often enjoy the ocean view available here.
Is Finch Bay Galapagos Hotel accessible?
Yes, it offers reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.