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Hotel Tortuga Bay

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Hotel Tortuga Bay
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33 Reviews from our TripAdvisor Community

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Showing 10: English reviews
A TripAdvisor Member
Level Contributor
5 reviews
Reviewed August 14, 2016 via mobile

We booked an all inclusive land-based tour through a travel agency in New York. Hotel Tortuga was the home base for this tour and we couldn't be happier. The manager, Carlos, made sure that we were well taken care off. We were given personal attention - most of our tours included just my family and the hotel staff personally accompanied...

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Thank A TripAdvisor Member
Guelph
Reviewed May 16, 2016 via mobile

I feel like we were scammed. We booked hotel in centre if city and under a different name and when we showed up it was about a 10min car drive to city and under a different name. When we asked they pretended that it must be our booking site but I looked on 3 different booking sites and all were...

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Thank Albert B
Reviewed November 6, 2015 via mobile

We went for a family vacations to Galapagos and we choose this hotel we were really disappointed for the location of the hotel is really far from downtown you must use taxis for move. You need to think that you will not expend much time at the hotel so you do not need a fancy hotel instead look for something...

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Thank juanrek
Toronto, Canada
Reviewed September 21, 2015

We enjoyed the peace and quiet but this hotel has some issues with water pressure. Food was ok and our room was clean and confortable. Managers and staff very good and very helpful. Because of our location Taxis always necessary to do anything.

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2Thank welltravelled019
London, United Kingdom
Reviewed August 26, 2015 via mobile

We were sold this hotel as a all inclusive luxury resort,but not with the name of Tortuga Bay,but as Galapagos Garden hotel.The reason for that is because it doesn't have any bad reviews as Galapagos Garden so when you get there ,they will tell you we just changed the name.The food is very basic,its what you should expect from the...

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1Thank selenicari
Sao Paulo, SP
Reviewed February 11, 2015

I stayed in this hotel with a group of friends, and we had a terrible experience. Noone at least tried to speak any other language (we tried 3 more, apart from Spanish), which is odd for such an international place. Besides that, the manager tried to rob us many times. The website said the hotel offered breakfast, but I've never...

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4Thank Paulo S
Reviewed December 2, 2014

I highly recommend staying at Hotel Tortuga Bay. The staff is very friendly they make you feel like family. The rooms are very comfortable at a great location. The food was very good. I truly enjoy my stay and look forward to going back soon.

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1Thank Jessdezz
Shanghai
Reviewed November 26, 2011

Terrible experience. Pictures on internet are nice but not reflective reality. The pool is dirty and you dont even wanna put your toe in there. Room is unfresh, bathroom have bad smell and is mouldy. Breakfast restaurant has low standard, but croissant and egg were eatible. Staff dont speak English. Way too expensive. Dont book here.

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7Thank Shanghaistyle
Ontario
Reviewed April 12, 2009

My 10 year old daughter and I spent two evenings at this hotel. I had booked through the Latin Trail Tours and asked for a hotel in the $75-$100 range. I was charged $90/night for a room with two single beds, which in comparison to other hotels I stayed in on the Galapagos Islands was way too much. The staff...

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Thank Sammy22Ontario
Los Angeles, California
Reviewed October 6, 2008

This Hotel was booked by a tour Operator called World Trails, LLC, also known as Latin Trails, and also known as Galapagos Cruises. The hotes was suppose to be at least a 3 star hotel, and this one is less than a 2 star. English is not spoken at the hotel, or on the tours that the hotel offers, or...

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1Thank teobuck
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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service

Additional Information about Hotel Tortuga Bay

Address: Garden S/N y Tomas de Berlanga, Santa Cruz | Av. 10 de Agosto Edif. Torres Doral Of. 001, Puerto Ayora 200350, Ecuador
Location: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Price Range: $117 - $254 (Based on Average Rates for a Standard Room)
Number of rooms: 39
Reservation Options:
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Also Known As:
Hotel Tortuga Bay Galapagos Islands/Puerto Ayora, Santa Cruz
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Tortuga Bay staff and other travelers.
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Questions? Get answers from Hotel Tortuga Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Wifi in lobby only no dif in rooms.”
 of 5 bubbles welltravelled019, Sep 21, 2015 | Read review
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