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Hotel Tortuga Bay

Garden S/N y Tomas de Berlanga, Santa Cruz | Av. 10 de Agosto Edif. Torres Doral Of. 001, Puerto Ayora, Ecuador
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31 Reviews from our TripAdvisor Community

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Showing 9: English reviews
A TripAdvisor Member
3 of 5 stars Reviewed May 16, 2016 via mobile

I feel like we were scammed. We booked hotel in centre if city and under a different name and when we showed up it was about a 10min car drive to city and under a different name. When we asked they pretended that it must be our booking site but I looked on 3 different booking sites and all were... More 

Helpful?
Thank A TripAdvisor Member
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed November 6, 2015 via mobile

We went for a family vacations to Galapagos and we choose this hotel we were really disappointed for the location of the hotel is really far from downtown you must use taxis for move. You need to think that you will not expend much time at the hotel so you do not need a fancy hotel instead look for something... More 

Helpful?
Thank juanrek

Travelers are raving about these Puerto Ayora hotels

Toronto, Canada
Level Contributor
108 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed September 21, 2015

We enjoyed the peace and quiet but this hotel has some issues with water pressure. Food was ok and our room was clean and confortable. Managers and staff very good and very helpful. Because of our location Taxis always necessary to do anything.

Helpful?
1 Thank welltravelled019
A TripAdvisor Member
1 of 5 stars Reviewed August 26, 2015 via mobile

We were sold this hotel as a all inclusive luxury resort,but not with the name of Tortuga Bay,but as Galapagos Garden hotel.The reason for that is because it doesn't have any bad reviews as Galapagos Garden so when you get there ,they will tell you we just changed the name.The food is very basic,its what you should expect from the... More 

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1 Thank A TripAdvisor Member
Sao Paulo, SP
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed February 11, 2015

I stayed in this hotel with a group of friends, and we had a terrible experience. Noone at least tried to speak any other language (we tried 3 more, apart from Spanish), which is odd for such an international place. Besides that, the manager tried to rob us many times. The website said the hotel offered breakfast, but I've never... More 

Helpful?
4 Thank Paulo S
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

I highly recommend staying at Hotel Tortuga Bay. The staff is very friendly they make you feel like family. The rooms are very comfortable at a great location. The food was very good. I truly enjoy my stay and look forward to going back soon.

Helpful?
1 Thank Jessdezz
Shanghai
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 26, 2011

Terrible experience. Pictures on internet are nice but not reflective reality. The pool is dirty and you dont even wanna put your toe in there. Room is unfresh, bathroom have bad smell and is mouldy. Breakfast restaurant has low standard, but croissant and egg were eatible. Staff dont speak English. Way too expensive. Dont book here.

Helpful?
7 Thank Shanghaistyle
Ontario
1 review
3 of 5 stars Reviewed April 12, 2009

My 10 year old daughter and I spent two evenings at this hotel. I had booked through the Latin Trail Tours and asked for a hotel in the $75-$100 range. I was charged $90/night for a room with two single beds, which in comparison to other hotels I stayed in on the Galapagos Islands was way too much. The staff... More 

Helpful?
Thank Sammy22Ontario
Los Angeles, California
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed October 6, 2008

This Hotel was booked by a tour Operator called World Trails, LLC, also known as Latin Trails, and also known as Galapagos Cruises. The hotes was suppose to be at least a 3 star hotel, and this one is less than a 2 star. English is not spoken at the hotel, or on the tours that the hotel offers, or... More 

Helpful?
1 Thank teobuck
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast

Additional Information about Hotel Tortuga Bay

Address: Garden S/N y Tomas de Berlanga, Santa Cruz | Av. 10 de Agosto Edif. Torres Doral Of. 001, Puerto Ayora, Ecuador
Location: Ecuador > Galapagos Islands > Santa Cruz > Puerto Ayora
Number of rooms: 39
Reservation Options:
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Also Known As:
Hotel Tortuga Bay Galapagos Islands/Puerto Ayora, Santa Cruz
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