2 elevators for a packed 31-story tower! There were nice views of the water as I was hauling all the luggage down 18 stories! For the price, HORRENDOUS elevator service. This place should be condemned on that basis. Shut. It. DOWN!!!
Our one bedroom was really clean, bright and well maintained. The terrace smelled freshly painted, kitchen fully stocked, curtains a bright yellow to give a relaxing vibe. Hotel is very comfortable!!!
We were looking forward to our mini trip back to Atlantic City New Jersey. The Wyndham towers is the place to stay. We had the best view of the ocean on the 28th floor. It was so very good to get away from home since the yearly lock down. The only downside was the amount of homeless people on the street.
we stay here often...when we visit AC ----- 1/2 block off Boardwalk - VERY SAFE Parking Garage - 'Resorts' Casino right across the street. Elevators are being re-furbished right now; so, there IS a considerable wait for one. Front Desk & management Staff have ALWAYS been Super-Friendly & Helpful.
I went to this hotel really looking forward to staying at a condo style suite with a balcony for the first time i would be in Atlantic City. When I showed up though to check in, I was quickly told that I had no reservation despite confirmation/receipt and charges billed to my card. After the situation was reviewed for some time, I was approached a person who did not identify themselves as a manager and appeared to be a security guard telling me it was not their problem the reservation did not come through and to basically leave the premises. The disinterested and bothered staff members blamed me directly for booking on a third party site they referred to as "suspicious" and that I would need to figure it out on my own. I would mention though that this site I booked is owned by booking.com and was referred to booking there by Kayak as I have for many years (not exactly a fly by night site). I get that these issues happen with bookings but I was suprised how disinterested, disgruntled and unwilling to help in anyway the staff had approached the situation. One major irony I noticed though was that the entire time I was trying to resolve this issue, much more professionally acting staff members from a 2nd desk that I thought were kept walking towards me but then turning around. It only dawned on me later that these friendly and professional staff members were really salesman trying to sell me a time share the second I got checked in. They actually asked me a few times if i checked in yet and when I said no or that i couldn't get my reservation to go through, they walked right away. They seemed to be conveniently situated right in front of the elevators which I was warned in prior reviews run super and appeared to coincidentally have huge lines where salespeople could start trying to get their attention. On top of that, I noticed the neighborhood around the hotel did not appear to be very safe and the place had a large number of security guards. I was approached by a few homeless people while trying to sort this situation out in my car. I, of course, can't speak for the rooms or other aspects of the hotel but would be very concerned about the check in process or resolving any possible issue that might arise. I also would be very wary of this brand or the hotel itself especially you are absolutely certain they know about your reservation. I have had issues similar to this happen with hotels over the many years I've traveled but never received such a nasty and careless response even if I booked from a third party site. I also have dealt enough working with customer service departments and customer facing staff to assume that any place would know that you would try to make at least some effort to make a customer whole to retain business and maintain your reputation, so I find this experience shows the hotel must be quite poorly managed.…