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Hard Rock Hotel & Casino Atlantic City

48 people are viewing this hotel
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Guests1 room, 2 adults, 0 children
Traveler (890)
Room & Suite (145)
Dining (15)

About

#5 of 49 hotels in Atlantic City
Location
Cleanliness
Service
Value
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Casino and Gambling
Business Center with Internet Access
Meeting rooms
Free internet
Internet
Indoor pool
Restaurant
Spa
Concierge
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Room features
Ocean view
Non-smoking rooms
Suites
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
Good to know
HOTEL CLASS
Hotel links
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995Reviews
40Q+A
100Room tips
Traveler rating
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Popular mentions
My husband and I stayed at the Hard Rock for a short getaway and we were not disappointed. The Hotel is perfectly located on the boardwalk, near everything, The casino is well maintained and the rooms were clean. We ate at restaurants within the hotel and everything was delicious. We spent the majority of our time in the casino and had a great time. The dealers were energetic and the cocktail waitresses were friendly and attentive. We did check out a few of the other hotels that were nearby and none of them compared to the Hard Rock. It was brighter, more lively and gave us an overall better vibe. We had such a good time that we stayed an extra night. I highly recommend this hotel and we will definitely be going back.
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Hotel's Favorite
Very impressed with this place. Room was very nicely done right down to the embroidered guitar on the pillow cases. There was music playing everywhere! This was a very upbeat casino. Not like the other stuffy places. If you like Rock and Roll this is the place for you. They even have there own gas station ROCKTAIN. Very good idea. We will be going back to Hard Rock for sure.
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We have stayed here about three times. The rooms are clean and well maintained. It’s quiet and always cool. Beds are very comfortable! We will be back. Oh and the Casino is so much fun! Everything is new and bright.
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Response from DanielleS11499, Guest Relations Manager at Hard Rock Hotel & Casino Atlantic City
Responded yesterday
Dear ElaineNY: Thank you for sharing the positive feedback from your recent visits to Hard Rock Hotel & Casino, Atlantic City. We're delighted to read that you've been enjoying your time with us! At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with our management team so they are aware of your kind words and happy experiences. We value your patronage and look forward to welcoming you back to Atlantic City’s ultimate entertainment destination!
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Great hotel, nice people and awesome rooms. Very clean hotel and great restaurants. Friendly welcome ad the check inn desk. Perfect valet service. Check our is very easy so you don’t loose time ad anything
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Response from DanielleS11499, Guest Relations Manager at Hard Rock Hotel & Casino Atlantic City
Responded yesterday
Dear thekingofwing: Thank you for sharing the positive feedback from your recent visit to Hard Rock Hotel & Casino, Atlantic City. We're delighted to read that you had an amazing vacation with us! At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with our management team so they are aware of your kind words and happy experiences. We value your patronage and look forward to welcoming you back to Atlantic City’s ultimate entertainment destination!
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We were invited to stay on a comp so we decided spur of the moment to take them up on their offer. As far as comps go, they do give nice perks for slot players but they do not appreciate table players. My card has a much higher level than my other half but he plays Blackjack and usually bets more than I do so its clear they do not rate table players as they should. The hotel front desk service has significantly improved in the last year. The quality of food in the buffet as well has improved. We did take advantage of their "Beach Bar" and "beach chair services" this trip. The bar itself is a nice set up, especially on a summer night. The bartenders were very nice and it was well staffed for a Friday night. My recommendation to management is their beach chair and umbrella services need to be revamped and managed. Its a Saturday am in July, height of the season, get more than 3 people to be there at 10am. Second, there is no organization to the chairs and umbrellas, there is NO proofing that people standing there are actual hotel guests with room keys in hand, there is no priority for getting a chair/umbrella based on tier level and they literally at end of day could not find "the page" they put my sign our on but told us to begin with if we didnt return the chairs it was 40 per chair charged to room, needless to say I snapped a pic of us returning them because they failed to keep track of everyone because its all a manual sheet of doodles with no proof youre actually even a registered guest. I hope mgmt reads this review for this ONE item. The VALET. We pay to valet and we had our bags loaded on to a bell cart because we knew we needed to make the time stamp for the towel giveaway. I go to check in and 20 min later we go to bell captain stand. I turn around and realize our entire luggage cart, laptop, expensive stuff is sitting in the doorway unattended and abandoned on the curb at check in doorway. I immediately ran over and my husband was asking bell captain where our cart was because he said he didnt have it but he had the ticket for the cart. I am standing next to it and 2 guys are in the doorway, one was literally cursing his job was not to do luggage carts his was to park carts and he did not care if stuff was stolen, its not my job and I aint doin it. I stood there silent, for FIVE minutes until one says to me, "are you a guest?" "YES" AHHH "is this your cart" "YES" "you have been standing here this whole time" "YES" They both looked at each other and one said "oh thats fu##ed up" I just stood there in disbelief. Neither apoligizes. One them says "let me move this inside to bell sevices" I said "that would be lovely of one of you two to decide to do now that you left my stuff out here for a half hour". No apology from either one, no apology for the filthy language, no regard for customer care, no care for theft BUT I had to pay for this level of service, valet is NOT a freebie at HRAC. I keep trying to like this place, I kept my Elite Status after a year so I obviously play, and my rating must be halfway decent if you are comping a Friday night in July but each time its a complete face plant in one area or more of hotel service. Seriously management-get your hotel operations support teams invested in customer care and cleam up the beach operations. Folks like me who look for a certain standard to spend our money in expect it to be there and after a year you all still have not hit that mark. Your 20 something club going drink crowd is not going to keep you running, its us middle aged, double income adults who will pay service are and you need to start retraining staff to realize that!
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Response from DanielleS11499, Guest Relations Manager at Hard Rock Hotel & Casino Atlantic City
Responded yesterday
Dear DMKANDOIT: Thank you for sharing your recent experiences at Hard Rock Hotel & Casino, Atlantic City. While we're delighted to hear that you enjoy certain aspects of your visits, we sincerely apologize that beach and valet services have fallen short of your hopes and expectations. At Hard Rock Atlantic City, it is our goal to provide all our guests with an exceptional gaming and entertainment experience. Please be assured that we've shared your review with our Beverage and Valet Management team so they are aware of your thoughts, feedback, and suggestions for improvement. We value your patronage and look forward to welcoming you back Atlantic City’s ultimate entertainment destination.
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PRICE RANGE
$103 - $481 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew JerseyJersey ShoreAtlantic City
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