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Hilton Garden Inn Santa Marta

Traveler (71)
Room & Suite (59)
Pool & Beach (13)
Certificate of Excellence

About

#10 of 88 hotels in Santa Marta
Location
Cleanliness
Service
Value
Certificate of Excellence
Near Santa Marta's Bay, Hilton Garden Inn Santa Marta offers comfortable guest rooms and thoughtful amenities in location convenient to many of the area's top attractions.Start your day with a cooked-to-order breakfast in The Garden Grille. Enjoy the views while relaxing by our outdoor pool, or stay fit in our 24-hour fitness center both located on the 17th floor.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Banquet Room
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
213Reviews
3Q+A
3Room tips
Traveler rating
  • 150
  • 46
  • 11
  • 8
  • 0
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Popular mentions
I would like to thank Ronald Guerrero for making everything possible so we could have a great time at the hotel. We stayed there june 13-16. Ronald went out of his way to make sure we didint have problem with our check in as the system was down and he couldnt issue us keys..Employees like this is what makes the Hilton hotel the best hotel..Thank you Ronald
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We were impressed by the service level at the Hilton Garden Inn in Santa Marta. A couple of yards away from a calm beach, a small swimming pool to freshen up, great rooms to sleep well, we had a great time and will be returning whenever we come back to the city
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Review collected in partnership with Hilton Garden Inn
Response from HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta
Responded 1 week ago
Dear Ms Arango, First of all, we want to thank him for having chosen us as his hotel in Santa Marta during his recent visit to the city and he has dedicated a few minutes to answer our survey of service evaluation, which allows us to monitor the quality of them through the Valuable opinion from our customers Your opinion is very important and valuable to us, since we rely on this to improve the quality of our services and meet your needs and expectations, for which we thank you for having shared with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton client expect. More than a hotel, we are a group of people dedicated to service, looking every day to enhance our brand, implementing procedures and improvement tools, so we hope you will give us the opportunity soon to welcome you back to your home in the city of Santa Marta. Thank you very much for your kind attention, We hope you come back soon! Laura Saldua Lopez Front Office Manager
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This hotel was great. Service, cleanliness and staff are all excellent. Great location near the marina, beaches and night life. Highly recommend. Parque de los obvious is walking distance, much to do and many great restaurants.
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Review collected in partnership with Hilton Garden Inn
Response from HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta
Responded 2 weeks ago
Dear Mr Mauricia, Thank you for sharing the experience from your recent visit to Hilton Garden Inn Santa Marta. I just finished reviewing the results from your e-mail survey. Your feedback is incredibly valuable to us, as it best evaluates our product and service offerings. Ultimately, you serve as the best quality auditor and I appreciate you taking time to share these comments. We value you as our loyal guest and look forward to serving your lodging needs again in the near future. Sincerely, Laura Saldua Front Desk Manager
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Upon arriving at this hotel, I was charged a 19% Colombian tax when I am clearly an American citizen due to me being in Colombia more than 3 months, but my booking confirmation never mentioned that. I later contacted the Front Office Manager, Laura, and she took care of everything with complete transparency. Her service was impeccable, as well as the lady at the breakfast counter and the tour lady. Every time I came in the lobby, they had big smiles that were just contagious. In regard to the facilities here, they are unbeatable! The bed was super comfortable. Everything was spotless clean. The housekeeper was super nice with a smile on her face. The bathrooms were wonderful. The rooftop pool and bar were simply amazing with beautiful views of Santa Marta. The best sunset I have ever seen was on the rooftop. Also, staff like Hawin and Jose at the rooftop pool and bar were very friendly and informative. Last but not least, the location is Everything. You can walk pretty much anywhere from the Hilton Garden: Santa Marta Marina, Zona de commercial, la Playa and much more. This hotel was so amazing that I did not want to leave. Upon checkout, I almost said “regaláaame una noche!” Jajaja. Choose the Hilton Garden and you won’t go wrong!
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Response from HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta
Responded 2 weeks ago
Dear Mr Colby, First of all, we want to thank you for having chosen us as his hotel in Santa Marta during his recent visit to the city and he has dedicated a few minutes to answer our survey of service evaluation, which allows us to monitor the quality of them through the Valuable opinion from our customers. Your opinion is very important and valuable to us, since we rely on this to improve the quality of our services and meet your needs and expectations, for which we thank you for having shared with us your comments in the satisfaction questionnaire, in order to know our strengths and weaknesses and offer you the service that you as a Hilton client expect. I am so glad that you like our hotel and our staff service! we will let them know all your excellent comment and hope you come back soon to our hotel which is always going to be your home here at Hilton Garden Inn Santa Marta! My Best Regards for you. Sincerely, Laura Saldua Lopez Front Office Manager
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Had a great stay at the hotel, breakfast was included and was excellent. Getting taxi and going to a restaurant or a nightclub or shopping no Problem very quick and Easy. The beach near hotel not safe for tourists as a ice cream man told us not to there just locals
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Review collected in partnership with Hilton Garden Inn
Response from HGI2018, Front Office Manager at Hilton Garden Inn Santa Marta
Responded Apr 24, 2019
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the services to the hotel. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Laura Saldua Front Office Manager
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PRICE RANGE
$58 - $132 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaMagdalena DepartmentSanta Marta DistrictSanta Marta
NUMBER OF ROOMS
132
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