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Best Western Plus Santa Marta Hotel

Traveler (127)
Room & Suite (24)
Pool & Beach (19)
Certificate of Excellence


#14 of 88 hotels in Santa Marta
Certificate of Excellence
Property amenities
Room service
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Business Center with Internet Access
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Good to know
Hotel links
Visit hotel website
6Room tips
Traveler rating
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  • 80
  • 20
  • 4
  • 1
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Popular mentions
Loved the location . Within walking distance of supermarket,ATM machines and Historic Centre. Staff very accomodating and goes beyond call of duty to assist their guests. Always willing with a smile to provide information needed.
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Review collected in partnership with Best Western
Response from Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel
Responded 6 days ago
Dear Guest, Thanks for commenting about our safe and well-located hotel. Your kind words are much appreciated. I’m so pleased that you found us to be the right place to stay and that we met your needs. We take real pride in this hotel and in serving our guests, and I’m happy that you had such a pleasant stay with us. We look forward to having you with us again very soon. Sincerely, Jonattan Tobar Fill Front Desk Manager
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Muy bien ubicado, excelente vista de la bahía. Muy buen mantenimiento de las habitaciones. El personal del hotel en general y en especial los encargados de recepción son muy amables y prestos para asistirlo a uno con información oportuna. Very well located, excellent view of the bay. Very good maintenance of the rooms. The hotel staff in general and especially the frontdesk managers are very friendly and ready to assist you with timely information about atractions, restaurants or ground transportation.
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Response from Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel
Responded Apr 19, 2019
Estimado Huésped Cordial Saludo de todo el equipo de trabajo del Hotel Best Western Plus Nos complace saber que le gustaron las instalaciones del hotel,la maravillosa vista que se puede apreciar desde nuestro terraza bar y la atención personalizada que brinda a cada huésped nuestro talento humano. Esperamos atenderle muy pronto !!!! Cordialmente, Jonattan Tobar Fill Front Desk Manager
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I stayed here for one night before visiting Tyrona NP. The hotel is loyal to what you would expat from BW in term of quality and service. Rooms are specious but basic. Bathroom are clean and updated. You will find all the amenities you need in the room including mini bar, safe, iron and TV with English channels. Breakfast is decent with multiple choice of dishes. Coffee could be better. The hotel provided me with excellent service: before I arrived they arrange for me transfer from the airport and transfer to Tyrona NP the next morning. When I arrived there was a discrepancy between the price quoted and what the travel agency wanted to charge me for the transfers, and the hotel staff made sure I would pay the quoted amount. The hotel is within walking distance from the main plaza where you can find bars and restaurants. All in all it is a great place to spend a night or two while exploring the region.
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Response from Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel
Responded Apr 9, 2019
Dear Guest I am pleased to see your honest post. Thank you for staying at the Best Western Plus Santa Marta Hotel It is good to learn that you found our room rates appropriate and that you had ease checking in. We'd like to deliver our usual high standards of accommodation and services. We are in the process of improving our services. We do hope you stay with us again in the future for an even better experience. Many Thanks We would be honored to see you again! Kind Regards, Jonattan Tobar Fill Front Desk Manager
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We stayed in a king size room for six days and we really enjoyed it. There were a few things that were wondering us. There were only six sun beds and people were almost fighting to get one. People were waiting for other people to leave, so they could have one. You pay a lot of money to stay here and you kind of expects that there should be more sun beds with so many people at the hotel. The other thing was the breakfast area where people were waiting to get a seat to have the breakfast buffet- which was sooo good. As already described we really enjoyed it but we could use a sunbed or two.
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If you are coming to this property because of the nice pics of the pool, don't bother. Five loungers for a hotel with this number of rooms is a joke. Towel shortage - saw staff taking fresh towels away far before pool closing time which was a bit mystifying in itself. New arrivals looking around for towels were left scratching their heads. If you are coming for a good breakfast, don't bother. It defines the Chaos Theory; again too few seats for the number of rooms and pretty lame offerings/coffee in children's sized cups (in fact, the poorest breakfast thus far in our Colombian travels three weeks in). Dust balls/bunnies in the hallways. On the plus side, the staff are friendly and helpful at least.
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Response from Jorge Alberto R, Director de Recepción at Best Western Plus Santa Marta Hotel
Responded Jan 25, 2019
Dear Mr. Gary A Thank you for taking the time to share your impressions with us after your stay at the Best Western Plus Santa Marta Hotel. All comments are important to us and we consider them opportunities to provide a better service every time. Be certain that I will extend your comments, and be sure that we will take it into account and review. For us it will be a pleasure to receive you again and have the opportunity to show you the magic of the Best Western Plus Santa Marta Hotel. Best Regards, Jonattan Tobar Front Desk Manger
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$59 - $108 (Based on Average Rates for a Standard Room)
ColombiaMagdalena DepartmentSanta Marta DistrictSanta Marta
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