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NH Collection Medellin Royal

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Cra. 42 No.5 Sur-130 | (El Poblado), Medellin, Colombia
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NH Collection Medellin Royal
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477 Reviews from our TripAdvisor Community

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Sydney, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

The staff really went above and beyond ! Had a great stay and I'll be back soon. A big thanks for the effort and know this is one of the best hotels Ive stayed in !! Security was fantastic as well & gave peace of mind :)

Helpful?
Thank Eddy M
Encinitas, CA
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

Service was good. Staff was friendly and very helpful. Complete breakfast buffet was included in our rate and was excellent. Location was great and we were able to walk (less than a mile) to Parque Lleras / Poblado where there were wonderful restaurants and great nightlife. Across the street was a large mall. Area is very safe. Walked also to... More 

Helpful?
Thank travelboundsandiego
Western suburbs
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Love the staff here, the breakfast, very comfortable beds. Very short taxi ride to great restaurants. We didn't hear any noise at night and didn't hear our neighbors either. It might be a challenge to put 4 people in one room, as the two queen size beds seemed slightly more narrow than ours at home

Helpful?
Thank JMFChicago
panama
Level Contributor
220 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 1 week ago

good hotel. very well located. close to santa fe shopping center one of the best in medellin payed 150.00 us dollars. not worh the money. average room very nice seating att the pool at night. this was fabuloues

Helpful?
Thank jack n
GuestServiceRoyal, Director de Recepción at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much for your opinion. it is so important to us. Due to give you an excellent service, we will take care of your suggestion and work hard on them. For our company is very important to make it worth. We will be pleased to receive you when you come back, always with an attentive service,... More 

Tucson, Arizona
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on TA's advice and were not disappointed. The location, breakfast and front desk staff were great. We liked the location near the mall and the downtown but if you plan to walk to the Metro it was too far for us. Walking to the entertainment and restaurant area in Poblado was fine. Citrus water in the lobby... More 

Helpful?
Thank Patricia S
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you for your comments. We really appreciate the fact you took the time to write about us. We feel so pleased to have given you an excellent service and made you feel like home. Remember all the benefits you will have in our hotel when you come back: clean and comfortable rooms, an NH breakfast tasty and... More 

netherlands
Level Contributor
152 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The (late) check in was not professional no annoying. Within ten minutes we got three different room rates, all different from our booking rates in hands. Then we got a room without any view. Only the ones in the upper floors have a view on the city. The so-called superior room is rather a standard one. Enough space, but a... More 

Helpful?
Thank camok
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much to comment about your stay in our hotel. It is so important to us. Regarding your suggestions and opinions about the standards and amenities of our hotel, we appreciate the fact you took the time to check every detail. We want you to know that what best define to NH is the cleanness in... More 

Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location and awesome breakfast. Very safe,clean, like USA but with friendlier people. Walking distance to two great malls. Five minute Uber ride to parque Lleras and 15 minute walk to metro station. Safe to walk at any time.

Review collected in partnership with NH Hotels

Helpful?
1 Thank abustosmd
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much to take the time to comment about us. It means so much to our company. We feel very happy to know you enjoyed everything in the hotel, from the NH breakfast to the clean and comfortable rooms. Our friendly Staff will be attentive to receive you with arms wide open to give an exceptional... More 

Los Angeles, California
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights on an upper level floor with a king sized bed. Medellin is an amazing, growing City, the issue is this is the best Hotel option (basically the only), and it sucks. The staff seems unhappy. While I have provided many reviews on TripAdvisor, I often try to find the positive, and the real advantage... More 

Helpful?
Thank traveloften32655
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: Thank you so much for your opinion. It is really important to us. We really apologize if you found the hotel kind of disappointing in several of the services we offer. We will take care of every thing you talk about in the comment and work on it with each Department Manager. We are very worried about the... More 

Grand Rapids, Michigan
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Located in the fashionable Poblado neighborhood, the hotel is in a very nice area and close to the Santa Fe mall. Our room was comfortable (the bed and pillows) and everything worked, though operating the television can be tricky. The room is showing some signs of wear - nothing major, it just needs a fresh coat of paint. We didn't... More 

Review collected in partnership with NH Hotels

Helpful?
Thank DMS1965
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: We want to thank you for such those great comments about us. We are really glad to know you really had faun and enjoyed your stay in our hotel and you did find what you were looking for to make your stay memorable. You are always very welcome to this your second home and remember in us you... More 

Bogota, Colombia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Let me start by saying that I have stayed at the Medellin Royal twice before, and previously had a very good experience both times. However this third time has been very poor for such a highly rated and not inexpensive hotel. Some (not all) of the staff clearly have no ideas about working in the service industry. There was no... More 

Helpful?
Thank rossmcl76
GuestServiceRoyal, Director de Relaciones con Clientes at NH Collection Medellin Royal, responded to this review

Dear Guest: We want to thank you for your opinion about the stay, it is very important to us. We are really worried about every comment you left in our dashboard, as we are best defined as an excellent hotel in costumer service and amenities. We want to apologize if during your stay somebody from our working team made you... More 

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