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Hotel Estelar Altamira

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Hotel Estelar Altamira
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240 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Barcelona, Spain
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

I stay about about twice a month in this hotel. I travel for business and leisure with my family. The hotel is great in all aspects, rooms, pool and gardens, food and mostly service. Food is very good in all outlets and service is excellent. They recently changed the menu in the Bistro restaurant with a large variety of salads,... More 

Helpful?
Thank Zitoun L
Poland, Ohio
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 20, 2016

The hotel facilities are really good but have some problems with the service. The Internet speed is really bad and unstable. The Food is good but the room service is slow, dishes were removed almost 24 hours later after dinner. I was in the 5th floor and I left a dish in the desk, next morning the desk was full... More 

Helpful?
Thank Joao197504
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , thank you and we seemed his comment , we will take note of your comments , to make the relevant corrections and continue to improve our service . We hope to have him back our hotel and enjoy our hospitality 100 % Colombian . Have a nice day María Fernanda Alvarado G General Manager More 

Bogota, Colombia
Level Contributor
170 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed May 11, 2016

The hotel is in a great location (just outside the city), which is great because is quite but still really close if you like to explore around. The service was excellent. The staff was really kind and accommodating, which made our staying even more enjoyable. Bar and pool were great. We did not have the chance to try the restaurants... More 

Helpful?
Thank arisberna
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , To us are grateful to receive comments like yours. We will take note of your observation to make appropriate corrective measures and to improve our service. We hope to have you again in our hotel and enjoy our hospitality 100 % Colombian . Sincerely, Maria Fernanda Alvarado G. General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 24, 2016 via mobile

Fantastic hotel for couples and families. We had a very comfortable room with views of the surrounding mountains and city of Ibague. The staff is polite and very attentive, what surprise that the front desk clerk spoke excellent English. Excellent buffet breakfast and hot coffee. What a great stopping point on our way to Bogotá.

Helpful?
1 Thank Edward B
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest, for all that we are part of this team, it is a pleasure to receive comments like yours. Our commitment is to provide our guests , service friendliness and helpfulness always how we are known . Sincerely, Maria Fernanda Alvarado G General Manager More 

London
Level Contributor
143 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed April 20, 2016

Described as a 5* hotel, it possibly was a number of years ago, but lack of maintenance has dropped the standard and quality substantially. I do not normally moan about such things, but threadbare towels and cheap soap is not my idea of luxury. The restaurant was fine, but not particularly exciting and they have a big swimming pool. Fine... More 

Helpful?
1 Thank Cimerahou
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , we will take into account their observations , as they are very important for us to take corrective action and continue to work with greater effort to provide our customers with quality service . Cordially, María Fernanda Alvarado G General Manager More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2016

OK, so nothing is ever perfect. They could have provided a coffee maker in the room. Then again, that's kind of a personal preference. Everything else about this place is truly wonderful from the outstanding service, very pleasant staff, great conditions of the Hotel and the appetizing food to the proximity to everything important in Ibagué yet safely tucked in... More 

Helpful?
1 Thank gilrentas
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest, on behalf of all that we are part of this team and my own, thank you highlight the findings in his commentary . We will consider your suggestion , because it allows us making actions and improve our service. Cordially, Maria Fernanda Alvarado G General Manager More 

Vancouver, Canada
Level Contributor
107 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed January 22, 2016

This was a nice surprise after battling Colombian roads and traffic for 7 hours. it is very clean with 2 good restaurants beside the pool. the room was a reasonable size and a good bathroom. Service was quite friendly and we were very comfortable for the one night we were here.

Helpful?
1 Thank canbird
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest, For us it is very important to receive comments like yours, since it allows us to continue working with effort to provide our guests the best quality service and friendliness . Many thanks for you comments, María Fernanda Alvarado G General Mananger More 

White Plains, New York
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 24, 2015

Although the surrounding neighborhood around the Estelar Altamira Ibague is not the greatest, the hotel was one of the finer points in my stay in that nice city. From most rooms, the scenery is incredible, and your window and hallway balcony offer views in both directions. The facility was clean and the staff attentive and helpful. The pool was outstanding,... More 

Helpful?
Thank ajvent68
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review
Google Translation

Estimado Huésped, Agradecemos cada una de sus observaciones. Nuestro compromiso es trabajar todos los días con esmero y dedicación para... More 

Bogota, Colombia
1 review
5 of 5 stars Reviewed August 14, 2015 via mobile

With a great staff this is a must visit hotel in your next vacation in this beautiful city, the food is excellent the people is really nice, make us feel like home, the place in general is very comfortable, highly recommended!!!!!! Hotel ubicado en Ibague una bella ciudad con un espectacular clima, las personas que allí trabajan son muy amables,la... More 

Helpful?
Thank giovacamayo
HOTELESTELARALTAMIRA, General Manager at Hotel Estelar Altamira, responded to this review
Google Translation

Estimado Huésped, comentarios como el suyo, demuestra nuestro equipo de trabajo, está realizando su labor con esmero y satisfacción para... More 

Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 30, 2015

We had our wedding at this hotel. It's location is not the best, but the rooms are clean, the pool is very nice, and the service is quite good. What was amazing was the food!!!! I was very surprised. If ever in Ibague I would totally recommend the place.

Helpful?
Thank Agustin D
HOTELESTELARALTAMIRA, General Manager at Hotel Estelar Altamira, responded to this review
Google Translation

Estimado Huésped, Sus comentarios, nos compromete a seguir trabajando con esmero para continuar con nuestra labor de brindar nuestro servicio... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Conference Facilities
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in the mountains of the Cordillera Central, the Mercure Ibague Altamira is ideal for a business trip or holiday. 5 minutes from the airport and a few minutes from the business and financial districts of the city, the hotel features 102 deluxe rooms and 6 suites, a heated swimming pool, two tennis courts, a gym, games room, spa, two restaurants and several function rooms ideal for meetings, conferences and unforgettable social events. ... more   less 

Additional Information about Hotel Estelar Altamira

Address: Carrera 1 | #45-50, Ibague, Colombia
Location: Colombia > Tolima Department > Ibague
Price Range: $75 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Estelar Altamira 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Sofitel Ibague
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