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Hotel Estelar Altamira

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Hotel Estelar Altamira
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275 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Lytham St Anne's, United Kingdom
Reviewed 1 week ago

Excellent hotel. Great room on upper floor. Lovely pool attendant who got us what we needed when we arrived on first night with no one around the pool area. We had two great dinners with beers at a good price. Breakfast had loads of choice even when we were down a little before it was due to start. All staff...

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Helpful?
Thank sarah b
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear gest, we thank for your comments. We will to continue to work so hard beacuse you are the most important to us. We hope that we can see you againg so soon. María Fernanda Alvarado G General Manager.

San Jose, Costa Rica
Reviewed 2 weeks ago

This is a very nice hotel, with terrific personnel always in disposition to help. I really recommend it. Spacious rooms, excellent breakfast, fast wi-fi but, again, the best is the people. All of them are great. My only recommendation is to pay attention to the tennis courts. A friend and I played twice and the only court in service is...

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Helpful?
Thank William R
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Mr. William, we thank you in advance for taking the time to share with us your experience during your stay at the hotel. For us, your comment is very important since it allows us to make the necessary corrective actions to continue our commitment to work with greater effort in providing a service with the highest quality standards. We...

Reviewed October 18, 2016 via mobile

Good hotel. Well located, clean rooms, food is tasty and well served ,food is kind of"international", friendly attention. To improve Restaurant should offer dishes from local cousin even for Colombians and more so for foreigners that would be a nice addition. Review the mattress quality I would stay again in this hotel

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Helpful?
Thank Rjva
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest, We thank to share with us your expecience in this hotel. Your comment is very important because, we can follow working so hard and fixing the incovenients and improve in our service. We hope that you come back again and keep enjoy this hotel. Sincerely; María Fernanda Alvarado G General Manager

Reviewed September 2, 2016 via mobile

It's a good place for romantic weekend and to relax. Have a good restaurant, good pools. At the night you can take delicious drinks and hear live music. Really I recommended this hotel, especially for your excellent attention.

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Helpful?
Thank Ingrid A
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest, On behalf of our entire team , it´s gratifying to know that we have filled your expectations. We appreciate your time in sharing with us their observations which are important . We will take into account its findings in order , you can continue with our goal of providing every day a better service. We hope give us...

Boca Raton, Florida
Reviewed August 10, 2016

Travelled with an adventure motorcycle group and this was our chosen hotel for one of our nights. The hotel is good however the checking process had all of us frustrated. The staff could not find some of our reservations even though we had booked as a group and had confirmation numbers. Once that mess was finished we went on to...

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Helpful?
Thank Edward B
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest , thank you for letting us know about your experience at our hotel , we took careful note of each of its observations as it is important for us to improve our services and provide our guests with a memorable experience. We hope to have with us at the next opportunity Cordially, Maria Fernanda Alvarado G. General Manager

Barcelona, Spain
Reviewed July 15, 2016

I stay about about twice a month in this hotel. I travel for business and leisure with my family. The hotel is great in all aspects, rooms, pool and gardens, food and mostly service. Food is very good in all outlets and service is excellent. They recently changed the menu in the Bistro restaurant with a large variety of salads,...

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Helpful?
Thank Zitoun L
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest kindest regards, It's good to have customers like you, your preference for this wonderful place allows us to strengthen our commitment to serve with efficiency and quality . We hope give us the opportunity to have it again Cordially, María Fernanda Alvarado G. General Manger

Poland, Ohio
Reviewed May 20, 2016

The hotel facilities are really good but have some problems with the service. The Internet speed is really bad and unstable. The Food is good but the room service is slow, dishes were removed almost 24 hours later after dinner. I was in the 5th floor and I left a dish in the desk, next morning the desk was full...

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Helpful?
Thank Joao197504
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , thank you and we seemed his comment , we will take note of your comments , to make the relevant corrections and continue to improve our service . We hope to have him back our hotel and enjoy our hospitality 100 % Colombian . Have a nice day María Fernanda Alvarado G General Manager

Bogota, Colombia
Reviewed May 11, 2016

The hotel is in a great location (just outside the city), which is great because is quite but still really close if you like to explore around. The service was excellent. The staff was really kind and accommodating, which made our staying even more enjoyable. Bar and pool were great. We did not have the chance to try the restaurants...

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Helpful?
Thank arisberna
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , To us are grateful to receive comments like yours. We will take note of your observation to make appropriate corrective measures and to improve our service. We hope to have you again in our hotel and enjoy our hospitality 100 % Colombian . Sincerely, Maria Fernanda Alvarado G. General Manager

Reviewed April 24, 2016 via mobile

Fantastic hotel for couples and families. We had a very comfortable room with views of the surrounding mountains and city of Ibague. The staff is polite and very attentive, what surprise that the front desk clerk spoke excellent English. Excellent buffet breakfast and hot coffee. What a great stopping point on our way to Bogotá.

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Helpful?
1Thank Edward B
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear Guest, for all that we are part of this team, it is a pleasure to receive comments like yours. Our commitment is to provide our guests , service friendliness and helpfulness always how we are known . Sincerely, Maria Fernanda Alvarado G General Manager

London
Reviewed April 20, 2016

Described as a 5* hotel, it possibly was a number of years ago, but lack of maintenance has dropped the standard and quality substantially. I do not normally moan about such things, but threadbare towels and cheap soap is not my idea of luxury. The restaurant was fine, but not particularly exciting and they have a big swimming pool. Fine...

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Helpful?
1Thank Cimerahou
Hoteles_Estelar, General Manager at Hotel Estelar Altamira, responded to this review

Dear guest , we will take into account their observations , as they are very important for us to take corrective action and continue to work with greater effort to provide our customers with quality service . Cordially, María Fernanda Alvarado G General Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Located in the mountains of the Cordillera Central, the Mercure Ibague Altamira is ideal for a business trip or holiday. 5 minutes from the airport and a few minutes from the business and financial districts of the city, the hotel features 102 deluxe rooms and 6 suites, a heated swimming pool, two tennis courts, a gym, games room, spa, two restaurants and several function rooms ideal for meetings, conferences and unforgettable social events. ... more   less 

Additional Information about Hotel Estelar Altamira

Address: Carrera 1 | #45-50, Ibague, Colombia
Location: Colombia > Tolima Department > Ibague
Price Range: $76 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Estelar Altamira 4*
Number of rooms: 146
Reservation Options:
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Also Known As:
Sofitel Ibague
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Estelar Altamira staff and other travelers.
2 questions
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Questions? Get answers from Hotel Estelar Altamira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“view on the pool and gardens side”
 of 5 bubbles zi2unl, Jul 15, 2016 | Read review
“Rooms on the back side give a better view.”
 of 5 bubbles Cimerahou, Apr 20, 2016 | Read review
“Most of the room face the pool so if you can just ask for a higher one.”
 of 5 bubbles jucas01, Jan 1, 2015 | Read review
“Rooms with a view of the pool and high up are best.”
 of 5 bubbles 703ruthp, Dec 15, 2014 | Read review
“Choose a room with a view to the mountains. The Junior Suites are incredible. request a high floor”
 of 5 bubbles Besttravel_28, Sep 16, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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