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Radisson Cartagena Ocean Pavillion Hotel

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Carrera 9 No 22 - 850, La Boquilla, Cartagena 130002 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (791)
360
Panoramas (61)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Radisson Cartagena Ocean Pavillion Hotel
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 230 hotels in Cartagena
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Radisson Cartagena Ocean Pavillion Hotel offers an alluring tropical escape to La Boquilla Beach. Featuring an on-site restaurant and three bars with their own unique personas, the Radisson is bursting with options for your taste buds. Relish the colorful flavors of the Caribbean for breakfast, lunch or dinner at Palenques Restaurant, popular for its fresh seafood and juicy steaks. Enjoy beer, wine or cocktails at Lobby Bar Tambora, or head to Sal Marina Beach Bar to sip a drink by the ocean. On the hotel’s 10th floor, Solarium Bar serves healthful juices as well as cocktails next to the terrace. Our 233 brightly decorated rooms and suites offer a welcoming setting for your Caribbean getaway. Nightly turndown service readies your bed for blissful sleep on the 400-thread-count linens.
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Room & Suite (304)304
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water sport equipment rentals
Children Activities (Kid / Family Friendly)
Secured parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Pedicure
Salon
Solarium
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Ocean View
Languages Spoken
English, Spanish
2,217Reviews47Q+A59Room tips
Traveler rating
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Popular mentions
Crystalball87 wrote a review May 2020
London, United Kingdom41 contributions24 helpful votes
My partner and I stayed here in March just before everything shut down because of lockdown and the food, drinks, the room quality and cleanliness and most of all the staff's exceptional service was 10/10. As a Radisson gold member I was also kindly upgraded to a lovely, suite with a balcony and 2 bathroom. These are definitely worth paying the extra for. We had to return because our other travel plans were cancelled due to covid. Even though the hotel had suddenly become emptier as the whole of Cartagena pretty much shut down, this didn't make a difference to the staff's amazing attitude and friendliness. The breakfast buffet was huge and extensive, the poolside lunches included delicious pastas and fresh poke bowls and the dinners were more high end and included lots of fresh seafood. The only thing to be aware of is you need to taxi to and from the town as the hotel is in a quieter part of Cartagena. This takes around 8 mins each way. Thanks for a great stay.
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Date of stay: March 2020
Rooms
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Response from radiss0ncartagena0, Guest Relations Manager at Radisson Cartagena Ocean Pavillion Hotel
Responded May 23, 2020
Dear Guest, Thank you so much for sharing your experience at Radisson Cartagena Ocean Pavillion Hotel. We love to know you had an awsome time with our kindly and friendly staff, in addition to our huge Breakfast, delicious pastas and fresh seafood. Your satisfaction is our reazon of be, so that every day we give the best to all our guests. On behalf of our entire staff at Radisson Cartagena Ocean Pavillion Hotel we thank you for your visit and we hope to have the pleasure to serving you the next time you visit the beautiful Cartagena de indias. Sincerely, Yen Pájaro Guest Service Coordination.
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ScorpioQn wrote a review Feb 2020
South Orange, New Jersey17 contributions5 helpful votes
Awesome beachfront resort! I celebrated my 40th Birthday here and will definitely return. I reserved the 2 bedroom suite, the balcony overlooks the ocean. Such amazing views sunrises and sunsets. It's was perfectly located, just a short taxi ride to all of the happening spots. I highly recommend, already planning my return.
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Date of stay: November 2019Trip type: Traveled with family
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Response from guestservicec2020, Guest Relations Manager at Radisson Cartagena Ocean Pavillion Hotel
Responded Feb 14, 2020
Dear guest, Thank you very much for taking a moment to share your experience at the Radisson Cartagena Ocean Pavillion Hotel, we love knowing that we have captivated you with our rooms, location, and that you chose us to celebrate such a special date for you as your birthday. Thank you for letting us participate in those memorable moments. We appreciate your choice and wish to have it very soon back. Cordially, Guest Service Coordination Radisson Cartagena Ocean Pavillion Hotel
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ta2gc wrote a review Feb 2020
1 contribution
Excellent service; very comfortable place, amazing installations. Very nice beach, pool and Jacuzzi. Room service, housekeeping, and the restaurant staff very friendly. Like this place a lot definitely recommended..
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Review collected in partnership with Cancelon.com
Date of stay: February 2020
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Response from guestservicec2020, Guest Relations Manager at Radisson Cartagena Ocean Pavillion Hotel
Responded Feb 9, 2020
Dear Guest, Thank you for take the time to share your experience at Radisson Cartagena Ocean Pavillion Hotel. We are pleased to know that we have made your stay at the Hotel an experience full of memorable moments, where our facilities, service, location and the friendliness of our staff made the differences. Thanks for choosing us, we look forward to having the pleasure of serving you again soon. Cordially, Guest Service Coordinator Radisson Cartagena Ocean Pavillion Hotel
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Raj wrote a review Jan 2020
San Francisco, California1 contribution
We recently visited Cartagena from the US and stayed in Cartagena for 6 days. 4 days we stayed in Bastion Luxury Hotel - 5 stars from the perspective of service and hospitality. The last 2 days were in Radisson Cartagena. The check-in process was a nightmare. None of our US credit cards worked. They blamed us and said our CCs have reached their limits. Debit cards also didn't work. We have been using the cards for our stay in Cartagena and they worked everywhere. They just didn't know how to use a foreign credit card. We had a senior in the group who waited in the lobby for 2 hours - they refused to give us a room while we sorted this out. We discovered later there was an intermediate step which they skipped and as a result, the CC transactions were failing. The hotel staff didn't show any kind of empathy towards the senior citizen in the group who waited in the lobby for 2 hours. There was no acknowledgment or apology from the hotel. The experience left us shaken. We had to pool whatever cash we had. I concur with many of the posts here in the forum. I warn you that this is not a Radisson hotel and is maintained by a local hotel operator. If you are visiting Colombia from outside the country - don't go here. Stay inside the old town, hotels are much better, staffs are friendlier, and they know how to use a credit card. Stay away!
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Date of stay: December 2019
Value
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Response from guestservicec2020, Guest Relations Manager at Radisson Cartagena Ocean Pavillion Hotel
Responded Jan 6, 2020
Dear Mr. Raj, We are really sorry that this news has been presented in your registry with your credit cards, and even more so that you have not felt the assistance of the entire team, not only of reception, but also of the systems team and the accounting team, to verify what happened. We do not want our guests to feel that if something happens it is their fault, we inform them of the processes carried out so that they have knowledge that on our part we have already done what is within our reach to help them, and inform about the possible causes of the novelty . But all the time is with the willingness to help. You could see that other guests could use their cards, even foreigners. A member of your family contacted the bank and informed us that there were failures in the communication, and that in 2 hours it would be a result, and you could prove it. We regret that this image of our service is taken, because we were always available to assist you. Sincerely, Guest Service Coordinator Radisson Cartagena Ocean Pavillion
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cavanclarky wrote a review Jan 2020
21 contributions1 helpful vote
I stayed here for 2 nights. Room was very clean and spacious. Housekeeping staff kept knocking on my door and coming in even on day of arrival. Breakfast was fine but could do with an english translation as well as the spanish one for the hot buffet. Staff had no english which for a Radisson was very disappointing. I left my starbucks cup with tea in it and my food on my table at breakfast and went to get something i had forgotten to find my table had been cleared. Spoke to 5 staff before i got my cup back and they couldnt understand i no longer wanted tea in it. Staff all looking at me as if it was mt fault. They really ignore solo and non spanish guests as i was able to observe how other guests were treated. The morning i checked out only 2 of the 4 lifts were working so 20 minute wait to get down to reception. Receptionist didnt even look at me or ask me about my stay. Very poor customer service. Radisson chain should be ashamed of this hotel. Could not recommend it and feel disappointed to have to state this. Checked into 3 star straight after to join tour and staff there amazing so warm and friendly. What i had been told to expect of Colombians.
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Date of stay: January 2020Trip type: Traveled solo
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Response from guestservicec2020, Guest Relations Manager at Radisson Cartagena Ocean Pavillion Hotel
Responded Jan 6, 2020
Dear Guest, We appreciate that you have dedicated the time to share with us your experience at the Hotel. We take each of our guests' feedback as an opportunity to optimize our services and be better. Although we regret the situations that occurred during your stay that were not to your liking, and of which we are already taking actions to prevent them from happening again. It is nice to see that you enjoyed the comforts and cleanliness of your room, our buffet breakfast which we have taken note of your recommendation. But we look forward to the opportunity to change that image of our service, and also live with us the Service philosophy that characterizes Radisson hotels. Sincerely, Guest Service Coordinator Radisson Caratgena Ocean Pavilion Hotel
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Previous
PRICE RANGE
$94 - $173 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
233
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Frequently Asked Questions about Radisson Cartagena Ocean Pavillion Hotel
What are some of the property amenities at Radisson Cartagena Ocean Pavillion Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Radisson Cartagena Ocean Pavillion Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Cartagena Ocean Pavillion Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Radisson Cartagena Ocean Pavillion Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Radisson Cartagena Ocean Pavillion Hotel?
Conveniently located restaurants include Erre De Ramon Freixa, Puerto Vallarta México Taqueria, and Restaurante Sara Fusión Caribe.
Are there opportunities to exercise at Radisson Cartagena Ocean Pavillion Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Radisson Cartagena Ocean Pavillion Hotel have an airport shuttle?
Yes, Radisson Cartagena Ocean Pavillion Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Radisson Cartagena Ocean Pavillion Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Cartagena Ocean Pavillion Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Radisson Cartagena Ocean Pavillion Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Radisson Cartagena Ocean Pavillion Hotel?
Many travelers enjoy visiting Walled City of Cartagena (3.8 miles), Centro Historico (4.4 miles), and Plaza Santo Domingo (4.4 miles).