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Carrera 9 #22-850, Cartagena 130002 Colombia
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Hotel direct offer!Its Go Time!
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$170
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Radisson Cartagena Ocean Pavillion Hotel
Updated 06/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 296 hotels in Cartagena
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
GreenLeaders Bronze level
Experience an exciting tropical escape at Radisson Cartagena Ocean Pavillion Hotel, located on beautiful La Boquilla Beach. Swim or snorkel in the Caribbean Sea during the day, and spend the evening exploring the historic Walled City of Cartagena, which is only about a 15-minute drive from the hotel. If you're looking to live it up on vacation, visit Calle del Arsenal for bars and nightclubs. When you have to head home, our concierge can arrange a taxi to take you to Rafael Núñez International Airport (CTG).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water sport equipment rentals
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Solarium
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Languages Spoken
English, Spanish
Hotel links
Special Price:Its Go Time!
2313Reviews48Q+A64Room tips
Traveler rating
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Most Recent
Jhon G wrote a review Sep 18
2 contributions
They were very warm and attentive. Always acting fast to your needs. The hotel was kept immaculate. Pool area very neat. I notice that the times the rain, they acted quickly to dry and condition the common areas.
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Date of stay: September 2022Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded 1 week ago
Dear Jhon G, Thank you very much for writting about your experience at Radisson Cartagena Ocean pavillion Hotel. We really love to know that you could rest and enjoyed the service received from our staff, because we are committed on our guests satisfaction. We appreciate you gave us a 10! On behalf of our entire staff at Radisson Cartagena Ocean Pavillion Hotel we thank you for your visit us and we hope to have the pleasure to serve you next time you visit our beautiful city, Cartagena de Indias. Sincerely, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Carl R wrote a review Jun 2022
St. Petersburg, Florida354 contributions93 helpful votes
Hotel's Favorite
Fantastic Hotel! I had previously stayed there in 2027. I went back in June 2022 and they had me in their system. They gave me an upgrade to a Junior Suite which was crazy huge. The hotel is 5 minutes from the airport directly on the beach. It is super clean with lots of marble and fancy amenities. It feels rich. Free buffet breakfast which was delicious. Everyone is super friendly and goes out of their way to greet you. I booked through TripAdvisor and it was $75 a night. Literally a $300 a night experience for a fraction of the price. Seriously, if you are in Cartagena, this is the place to stay!
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded Jun 17, 2022
Dear Mr. Carl R, Thank you for rating and commenting on your stay at Radisson Cartagena Ocean Pavillion Hotel. We are very happy to know that you had a fantastic time and you highlight our locations, the amenities in the room and specially the wonderful attention received from our collaborators, as we strive every day so that the service we offer our guests is based in our philosophy of Yes I Can. On behalf of all our staff, we thank you for choosing us and we hope to see you again when your trips take you back to the beautiful city of Cartagena. Cordially, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
hjmorucci wrote a review Sep 15
1 contribution
I purchased the most expensive suite at the hotel and expected a great service, I got neither. Most of the personnel was courteous (except a lady at reception desk). Excellent cleanliness. Food quality medium, not what I expected. Room service fail to deliver, one time. Will not stay again.
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Date of stay: September 2022
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded 1 week ago
Dear Mr. Morucci, Thank you so much for sharing your comments about your visit to our property. We regret about your perception of bad service from a member of our staff, we have taken notes to check what happened during your stay. We also would like to know if you reported any incident, in order to be solved immediately. Your comments have been shared to the areas in charge, in order to improve our services and processes We hope you give us the opportunity to exceed your expectations about the quality of our services. Best Regards, Customer Service Coordinatior Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
Ajoynes1920 wrote a review Aug 2022
Baltimore, Maryland1 contribution
This hotel the most comfortable bed. Although the ATM was unavailable the entire week, there were other ATM options within walking distance. The staff was friendly and very considerate. I would definitely recommend this location.
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Date of stay: August 2022
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded 4 weeks ago
Dear Ajoynes1920, Thank you so much for sharing your comments about Radisson Cartagena Ocean Pavillion Hotel and highlight the great service received from our staff members, we work every day for design great experiences for all our guests. Thanks a lot for staying with us. We hope to see you again, next time you visit our beautiful City. Regards, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
G C wrote a review Jul 2022
Roma3 contributions1 helpful vote
Location: City Center (Old Town Cartagena) is 15 min- 25 min away depending on traffic. If you don't care about seeing old town, then this may be ok. The hotel is located at La Boquilla next to a bad neighborhood, so be aware of people harassing you at the beach at all times, and keep an eye on your belongings. When you leave the hotel always walk to the right towards the city, don't go left or you may find yourself in a very bad location really fast. This is a special note to women traveling to Colombia. Hotel: Clean, food is ok not great, staff was friendly except for the people at the front desk. They seemed to be always busy, and behind their daily duties, so they will rush you, and not give you proper attention, they need at least another person at the front desk at peak hours. Pool is ok, service at the pool was good. They will ask you to provide a pass to get a towel, so don't loose the pass or the towel, you may get charged for it. (Not a fancy systems) Reminds me of hotels in Colombia back in the 80's when towels were a luxury. Beach: Biggest disappointment of the trip, water is dark, and the sand is gray/brown. You cannot see your feet with a foot of water on them. Note that as soon as you come out of the hotel towards the Beach there is a security guard from the Hotel at the door, part of his job is to advised you to watch your belongings, and not to buy anything from beach vendors. This gives you an idea of this beach. Forget about bringing your own umbrella or beach chair, there are vendors that have taken possession of the beach by renting umbrellas and chairs, if you don't rent from them, you will be left out to use a small portion of the beach very close to the water. My advised is to pay the $5 dollars and rent from them. Beach vendor will harass you all day long. Avoid buying food and always ask prices up front before ordering drinks or anything else. There are horror stories of people paying $25 for a Coke. I don't recommend this place for families, or for single women visiting the city, much better options in Bocagrande or Old town. The place is ok for single guys or business. Hope this helps,
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Date of stay: July 2022
Value
Cleanliness
Service
Room Tip: Choose a room facing la cienaga,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cathy77299 wrote a review Jun 2022
Quito, Ecuador14 contributions6 helpful votes
Place cleanliness needs improvement Also customer service, especially at the front desk everyone seemed to have an attitude when it comes to helping a large group, restaurant is average with the same choices every day. Waiters and waitresses not friendly.
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded Jul 7, 2022
Dear Mrs. Cathy77299, Thank you very much for leaving us your comments and assessment about your experience with us. We regret your perception of the service at Front Desk and Restaurants, this type of situations should not be present in our Hotel, because your satisfaction is our main reason. We guarantee that your comments and recommendations will be shared with the managers in charge of avery area, in order to check and correct inmediatly. On behalf of all Radisson staff, we would like to thank you for your choice and we invite you to give us the opportunity to exceed your expectations in an upcoming visit to the city of Cartagena. Cordially, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mrs ExMarks wrote a review Jun 2022
Cardiff, United Kingdom123 contributions51 helpful votes
This is a lovely hotel with spa and two pools added to the fact that it has beach access. The food in both the bar and restaurante is very good with the breakfast choice excellent. The customer service is on point and to complete it, for me, it is close to Cartagena International Airport.
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Date of stay: May 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded Jun 7, 2022
Dear MrsMarks, Thank you very much for leaving us your comments and assessment about your experience with us. Regarding your comments, we see that you had a pleasant stay, highlighting our location and the service received by our collaborators. On behalf of all Radisson staff, we would like to thank you for your choice and we invite you to give us the opportunity to exceed your expectations in an upcoming visit to the city of Cartagena. Cordially, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Edgar M wrote a review May 2022
Medellín, Antioquia, Colombia163 contributions69 helpful votes
Very well located (Morros beach is quite better than city beach), Lobby and public infra is fine with good access to the beach, security entry assures you arrive fine during nights. Internal rooms are definitely the bad 3.5 level hotel (based on my experiences with 4 star Hotels with Radisson and other hotels) - Samsung TV, constantly wants to connect to external devices, annoying screen announce is showed when it detects your smartphones around. - Tried to change the TV settings (cause TV still in new settings mode so needs to be sync with samsung account etc), so I have to request the original samsung remote control, Hotel sent the RC but they requested to me to give the RC in checkout process !!! if not a USD 70 penalty would be charged!. Due to Samsung needs to be sync with Samsung cloud through wifi and wifi Ruckus access point in the room is limited to establish that kind of access, it was impossible to change the settings. - Hotel maintenance of room facilities is not good, you will find deteriorated chairs, some loose toilet accessories, not well cleaned inside door. - I requested a premium room for 3 people in my reservation (they were aware during checking process), nevertheless towels, soap quantity were for just 2 people! You have to request more elements so in conclusion you have to call to lobby several times for something (in some cases cause they are just 2 in lobby, you have to try several calls). - Lunch is a buffet and is quite expensive, it doesn't include drinks so you will be charged extra for this (really recommend to pre establish a good place to have lunch in the city than to have lunch in the same hotel) In conclusion the hotel is good in general public facilities and is good for families than couples but is not a fully 4 stars hotel. BTW I have my Radisson member card that is different cause Radisson CTG has Americas version but points are not in the portal yet.. anyways is not really important in my case.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: before to reserve bear in mind the most of the rooms have no beach sight (due to the architecture...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded May 31, 2022
Dear Mr. Bedgarm, Thank you very much for dedicating part of your time to qualify your stay at Radisson Cartagena Ocean Pavillion Hotel. We are pleased to see that you decide to stay in the Hotel,enjoyed our facilites and private access to the beach. We also regret not having met your expectations, regarding the TV connections, maintenance and Lunch Buffet. Your comments and recommendations are very important to us, because they allow us to be better that is why we will share all your comments with each manager in charge, in order they can check and verify them. On behalf of all Radisson staff, we would like to thank you for your choice and we hope to see you again on your next trip to Cartagena de Indias. Best Regards, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jose M wrote a review Mar 2022
1 contribution
No one indicated us how to use the elevators, the cards, the room, etc; we didn't know how to use the cards in the room, and we had problems to access the room with the card, the reason was "just the cards were disabled", so its weird
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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filion2022 wrote a review Mar 2022
1 contribution
My stay in this hotel was in 2 steps because after Carthegena I went to Bogota and come back in Carthegena so my first stayt I was with my nephew and his girlfriend so we had a suite with 2 bedrooms with of own bathroom, love it !!. the second stay, I was alone and I had a standard room. Even when I was alone, I feel safe in this hotel. All the beds were comfortables, the staff is friendly, the food is good and love the beach, no rocks and lots of winds so I didn't get too hot but bring lots of sun cream, guys! you have to pay for chairs and beach umbrella because the beach doesn't belong to the hotel.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$102 - $174 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
233
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Frequently Asked Questions about Radisson Cartagena Ocean Pavillion Hotel
Which popular attractions are close to Radisson Cartagena Ocean Pavillion Hotel?
Nearby attractions include Palma Beach (0.2 miles).
What are some of the property amenities at Radisson Cartagena Ocean Pavillion Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Radisson Cartagena Ocean Pavillion Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Cartagena Ocean Pavillion Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Radisson Cartagena Ocean Pavillion Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Radisson Cartagena Ocean Pavillion Hotel?
Conveniently located restaurants include Erre De Ramon Freixa, Tesoros del Mar, and Puerto Vallarta México Taqueria.
Are there opportunities to exercise at Radisson Cartagena Ocean Pavillion Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Radisson Cartagena Ocean Pavillion Hotel have airport transportation?
Yes, Radisson Cartagena Ocean Pavillion Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Radisson Cartagena Ocean Pavillion Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Cartagena Ocean Pavillion Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Radisson Cartagena Ocean Pavillion Hotel?
The staff speaks multiple languages, including English and Spanish.