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Radisson Cartagena Ocean Pavillion Hotel

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About

#55 of 247 hotels in Cartagena
Location
4.4
Cleanliness
4.7
Service
4.6
Value
4.3
GreenLeaders Bronze level
Experience an exciting tropical escape at Radisson Cartagena Ocean Pavillion Hotel, located on beautiful La Boquilla Beach. Swim or snorkel in the Caribbean Sea during the day, and spend the evening exploring the historic Walled City of Cartagena, which is only about a 15-minute drive from the hotel. If you're looking to live it up on vacation, visit Calle del Arsenal for bars and nightclubs. When you have to head home, our concierge can arrange a taxi to take you to Rafael Núñez International Airport (CTG).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Water sport equipment rentals
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Hot tub
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Wine / champagne
Vending machine
Swimup bar
Poolside bar
Rooftop bar
Kids club
Kids pool
Highchairs available
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Solarium
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Infirmary
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Bottled water
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Green
Great View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Twice, Get a Free Night

Location

Carrera 9 #22-850, Cartagena 130002 Colombia
Name/address in local language
Radisson Cartagena Ocean Pavillion Hotel
2,367Reviews52Q+A67Room tips
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Krystle J wrote a review Mar 2024
64 contributions8 helpful votes
Pros: The staff was friendly, the space for the king size room was very nice. We stayed here for 3 nights and check-in and check-out was easy. There is free parking on site and plenty of sparking. The housekeeping staff was beyond friendly. Cons: The hotel has a moist feel followed by a "scent." I think the scent is due to the moisture in the air similar to a damp towel. The rug is a "turn off" and the bathroom door in room 429 was broken. Unfortunately I did not take a picture of it but it can def be remodeled. Jacuzzi was overpacked during my stay and the temp of the water was Luke warm. The pool was basic. My best advice is to keep the air conditioning on in the room because it will help take away the scent.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel
Responded 3 weeks ago
Dear Guest, Thank you very much for taking the time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel and highlighting the service of our collaborators. Every day, we strive to ensure that the service we offer our guests is based on our Yes, I Can philosophy. We are very sorry for your perception regarding some services and the maintenance of certain areas. At Concierge, we would have loved to receive your feedback during your stay in order to take the appropriate corrective measures and make your trip an unforgettable experience. We hope to have the pleasure of serving you on a future occasion and make the most of your previous stay with us. Cordially, Guest Service Coordination
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Traveling with Mom wrote a review Nov 2022
Kentucky12 contributions5 helpful votes
Hotel's Favorite
We arrived in Cartagena to learn that our booked resort could not accommodate us due to storm damage. (Note: I booked through Chase Ultimate Rewards who did not notify me that the resort could no longer accommodate us. The resort, not Chase, rebooked us a the Radisson. Chase did very little to assist us, so I've filed a complaint and waiting for a response.) First we appreciate the Radisson for accommodating us as we had no opportunity to rearrange our lodging in Cartagena because we had no notice. The hotel sits between a really busy roadway and a public beach with covered seating you can pay for. From my perspective, it was easy to get in and out from the hotel, and only about 15 minutes to the Walled City and the airport. Everyone was very nice and helpful, but know some Spanish as only the Front Desk Staff knows English. Most restaurant servers did not know English, for me that was ok, but have your google translate app handy if you're not comfortable with Spanish. We enjoyed the rooftop bar area, because it was a nice vibe. The drinks were very good. We were there in the morning and early afternoon, so I don't know how it was at night. We did not have an ocean view room, or a balcony - from our room we looked directly into the living spaces of apartments next door. Although we had the all-inclusive "option" - complete with bright green wristbands - we had to pay for snacks located in the room mini-bar. When we checked out, the Front Desk Staff asked what we consumed from the mini-bar and then asked us to wait as they confirmed with hotel staff. We were not in a hurry, but that could have been problematic had we needed to leave immediately. There is one restaurant, and the food is decent, but not great. Room service is FAST - when they tell you 30-35 minutes, they mean it. The spa was greatly overpriced, so we didn't partake in any spa services. The air conditioner worked very well in our room, although it seemed to cut off every morning around 2am which caused us to become very hot and then come back on around 6a. I have never stayed at a Radisson, and I can't say that I will in the future. Although this hotel was a decent alternative during an emergency situation, I would not book this hotel again. However, for my mother and I, this was our first trip to Cartagena and because of the Radisson we were not stranded upon arrival, for that, I will always be grateful.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rosie L wrote a review Aug 2023
3 contributions
+1
We spent 4 nights in an appartement inside the Radiason hotel. It’s okay, everything is just okay. The spas on the roof are not for kids and the very basic pool closes at 8:00pm, this was disappointing as I was travelling with my son. Many surrounding buildings have much nicer pools and more luxurious infrastructures for the same price point. We regret booking here. It does, however offer good service from the bellboys and we were able to leave our suitcases safe after having signed out and before our flight, which was appreciated. It was closer to Centro and Bocagrande than we expected. It is safe. A bit noisy at night and the menu is limited (no soft drinks). Food was ok. Part of the ceiling fell on a worker cooking breakfast on the terrasse. Expect noise from airplanes and for the highways behind.
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: I was told Las Americas has nicer infrastructures for the same price. More interesting pools as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel
Responded Aug 8, 2023
Dear Mrs. Rosie L, Thank you for taking a moment of your precious time to share your experience at Radisson Cartagena Ocean Pavillion Hotel. We regret your perception regarding the service received. We share your comment with the areas in charge to review what happened during your stay. Your comments are very important to us, as they allow our clients to have an unforgettable experience during their stay at our hotel. We hope you give us the opportunity to change the image of your last stay with us and allow us to exceed your expectations on your next visit. The satisfaction of our customers is our reason for being. Cordially, Customer Service Coordination
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MarcosPiracicaba wrote a review Jun 2023
Piracicaba3 contributions2 helpful votes
Very nice hotel in Cartagena. Very clean and good services. It's located near the airport (about five minutes by car). The property in front of a beach. There is a nice bar and restaurant, with a varied menu options.
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Date of stay: June 2023
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded Jun 27, 2023
Dear Mr. Marcos, Thank you very much for sharing your recent experience at Radisson Cartagena Ocean Pavillion Hotel. We are really happy to receive your evaluation, since through it we can know that you had a pleasant stay with us and that you enjoyed our facilities and services to the fullest. We hope to continue providing you wonderful moments, on behalf of all the Hotel staff we would like to thank you for your choice and we hope to see you again when you travel again to the beautiful city of Cartagena de Indias. Cordially, Guest Service Coordination
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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H H wrote a review Jun 2023
1 contribution
very bad experience , booked through Hotel.com 2 months ahead of my planned trip to discover that I am overcharged 100 dollars per night , Hotel did not acknowledge the justified upgrade provided me with a room with a cracked window. Requested to move to a different room and charged me extra to discover that every thing is not working from safe box, coffee machine - the Last day, I discovered a cockroach crawling beside my bed. Breakfast is a hassle with fruit flies and actual domestic flies. After all staff are friendly and act as if they do not understand english to get away with what ever u ask or complaint.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Not sure if there is any good rooms, the upgraded suite infested with cockroaches !, the whole...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Coordinator, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel
Responded Aug 23, 2023
Dear Guest, Thank you very much for taking part of your time to rate your stay at our Radisson Cartagena Ocean Pavillion Hotel. We regret your perception regarding the hotel's services. We will consider your compliments because they help us improve. We wish to have the pleasure of serving you on your next visit and to exceed your previous experience with us to the maximum. Cordially, Guest Service Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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swilhe304557 wrote a review Feb 2023
Velizy-Villacoublay, France1 contribution
hôtel with nice blue design , confortable rooms, nice spas on rooftop, swimming pool, and direct access to the beach. breakfast is very good , staff very helpful . we had a suite for 3 people with 2 bathrooms, king size bed.
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Date of stay: February 2023
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alla V wrote a review Feb 2023
2 contributions
The room was pretty dirty. Curtains had black stains on them. Shower walls covered in mold. Upon check in towels and robe smelled like mold and had yellow and brown stains on them. Small amount of cash was stolen from my wallet that I hid in the closet. store all your valuables in the safe. Housekeeping was subpar. I had the same huge dust ball on the floor by my bed for all 7 days of my stay. I was just curious if they would clean it. Nope Overall hotel is not clean. Staff in the hotel doesn’t speak any English. So if you’re not Spanish speaking communication will be extremely challenging.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Guildev-Paris wrote a review Dec 2022
Paris, France157 contributions29 helpful votes
Good value for this business hotel out of the city center with direct access to the beach. The swimmlng pool is relaxing as well. The bedroom is ok with all the amenities you might need. Breakfast quality can be improved.
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Date of stay: December 2022Trip type: Traveled on business
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Falcon_Driver wrote a review Nov 2022
Saint Paul, Minnesota16 contributions15 helpful votes
Enjoyed the room, the food and service was great. HOWEVER, on Friday night, the place becomes an EXTREMELY loud dance club/party. Which is great if that's what you came for. But not so great if you need rest or quiet. Would definitely recommend that a family not stay here for that reason. The music is very loud in my room on the 3rd floor, vibrating the bed with the bass. Next time we'll choose another place to stay.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Radisson Cartagena Ocean Pavillion Hotel, Atención al huésped/Recepción at Radisson Cartagena Ocean Pavillion Hotel
Responded Nov 7, 2022
Dear Falcon_Driver, Thank you very much for staying at Radisson Cartagena Ocean Pavillion Hotel and let us know that you enjoyed the room, the food and the great service received from our staff. It would have been useful if you had informed us at check-in or during your stay that you preferred a quiet room, so that we could give you one away from the Bar, because we are commited with our guest´s satisfaction. We appreciate that you have placed your trust in us and we hope you give us the opportunity to exceed your expectations next time you visit the beautiful city of Cartagena. Cordially, Guest Service Coordination Radisson Cartagena Ocean Pavillion Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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LittleRockStar wrote a review Nov 2022
Panama City, Panama206 contributions45 helpful votes
+1
Very nice hotel on the beach, great location, better than staying within old city where it gets suffocatingly hot during the day. Rooms were recently renovated with marble floors and no carpets. The single rooms are rather small but bright and very clean. Should you choose a two bedroom suite you’ll lavish in space and sunshine. Check out the jacuzzi deck overlooking the ocean on the 10th floor and catch the beautiful sunset. Bar and towels are available here. Spa, yes, great scrub for a better tan. Nice staff and very clean. Breakfast buffet was generous but the service at all restaurants was …. Slowwwwww Drawbacks: check in is way too slow and I mean, really, lethargically slow and inefficient. I had requested a single room , quiet and facing the ocean, upon reservation. No luck. First room had noise from jacuzzi motors on the 10th floor. Second room had no ocean view. Asked for a suite, none available. Asked to speak with manager. “If you knew about hotel management you’d understand that there are no other rooms available” … ehem, I actually do, I politely responded … “well since you do, why don’t you check out my computer and see for yourself?” Silence … Asked again for a suite “of course we have, who told you we don’t?” Your staff ….
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Date of stay: October 2022Trip type: Traveled with friends
Room Tip: Avoid Ciudad Amurallada between 11-4pm; gets too hot and smelly. Taxis are reliable and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Guest Service Coordinator, Guest Services / Front Office at Radisson Cartagena Ocean Pavillion Hotel
Responded Nov 6, 2022
Dear Little Rock Star, Thank you very much for dedicating part of your time to qualify your stay at Radisson Cartagena Ocean Pavillion Hotel. We took notes about your feedback, in order to share your comments with Front Desk Manager. Your recommendations and experience are very important, because we are committed with our guest satisfaction. We hope you give us the opportunity to change the image of your last stay with us and allow us to exceed your expectations next time you visit us. On behalf of all Radisson staff, we would like to thank you for your choice and we hope to see you again on your next trip to Cartagena de Indias. Cordially, Customer Service Coordinator Radisson Cartagena Ocean Pavillion
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$122 - $185 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
233
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RADISSON CARTAGENA OCEAN PAVILLION HOTEL $71 ($̶1̶1̶4̶) - Updated 2024 Prices & Reviews - Colombia

Frequently Asked Questions about Radisson Cartagena Ocean Pavillion Hotel
Which popular attractions are close to Radisson Cartagena Ocean Pavillion Hotel?
Nearby attractions include Palma Beach (0.2 miles).
What are some of the property amenities at Radisson Cartagena Ocean Pavillion Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Radisson Cartagena Ocean Pavillion Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Radisson Cartagena Ocean Pavillion Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Radisson Cartagena Ocean Pavillion Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Radisson Cartagena Ocean Pavillion Hotel?
Conveniently located restaurants include Erre de Ramón Freixa, Tesoros Del Mar, and Zona Norte Restaurante Bar.
Are there opportunities to exercise at Radisson Cartagena Ocean Pavillion Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Does Radisson Cartagena Ocean Pavillion Hotel have airport transportation?
Yes, Radisson Cartagena Ocean Pavillion Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Radisson Cartagena Ocean Pavillion Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Radisson Cartagena Ocean Pavillion Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Radisson Cartagena Ocean Pavillion Hotel?
The staff speaks multiple languages, including English and Spanish.