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Hotel Almirante Cartagena Colombia

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Hotel Almirante Cartagena Colombia
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1,001 Reviews from our TripAdvisor Community

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Showing 140: English reviews
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Vina del Mar, Chile
Reviewed 4 weeks ago

Good value for money. Nice spotless bathroom, had been recently renovated. Windows couldn't be open and had some kind of old tinting that obstructed the view. The A/C could not be regulated other than on and off. I stayed at room 816 for five nights and there was a slight musty smell the whole time. I think the air conditioning...

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Helpful?
Thank Cloud_Vina
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Dear Cloud_Vina Thanks for your opinions, they are very important to improve the service. We will take into account your comments and especially review our Check In and Check Out process. Happy day.

Denver, Colorado
Reviewed January 18, 2017 via mobile

Stayed 3 nights $110 per night mid December. Rooms nice and Internet worked but, only for 2 devices per room. Breakfast good variety. Location beachfront good. Just wish price was better. Not good for anyone with issues climbing steps. Steps up to reception and the steps to get to room elevator. They have an separate elevator to get to room...

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Helpful?
Thank Frank M
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Dear Frank M, Thank you for choosing us and we are glad that you had a pleasant stay. We regret the charge in dollars, however this is a direct process of the bank, we will take your comment to recommend to our guests to make the payment in cash. We are waiting for you again in Cartagena!

Orpington, United Kingdom
Reviewed January 17, 2017

Not the best hotel, but equally not the most expensive. Pleasant check in. Pleasant staff. Reception upgraded us to a mini-suite without asking with was nice. On an upper floor. Sideways view of the beach. As has been written before. The reception and restaurant areas are ok, quite plush really. But the rest of the hotel is tired/dated. For some...

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Helpful?
Thank BasilBrushed
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Dear, BasilBrushed, Thank you for choosing us, we are happy that you are satisfied with the value for money, we appreciate your valuable opinion as it helps us to improve, which we will take into account. Happy day.

Reviewed January 12, 2017

We wanted a short family break and liked the look of this hotel and decided to treat ourselves to a 5 Star experience. The hotel is decent but definitely not anywhere near 5 Stars. The staff were professional and courteous but glacially slow and checking in and out. The location is excellent if you want to be near the beach...

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Helpful?
Thank nsok123
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hi, we're really sorry to know about these problems, we will take them into account to further improve. So, please send us your details and room number to solve these types of problems. It was a pleasure to be part of your days in Cartagena, thank you for your opinion and have a great day.

Reviewed January 3, 2017 via mobile

The hotel itself it is nice, breakfast is good, staff is always kind and location is perfect if you want to stay close to the beach. Only two big problems are the following: Internet connection is incredibly bad so bad that I rate the wifi service as a "no wifi zone". The pool was always on the dark side during...

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Helpful?
Thank Umberto S
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hello Umberto, at Hotel Almirante we are happy to have you treated as you deserved; Please send us your data and the room number you stayed in to solve the inconveniences you had. Thank you for your opinion and have an excellent day.

Aruba
Reviewed December 27, 2016

i was in the hotel more than once and the bel-personell is really friendly, but the reception desk is slow as no hotel should be, regardless of its price. even with only one couple in front of me in the line i still was not being helped (for a simple checkout) after 25 minutes. the supervisor was doing something or...

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Helpful?
Thank Jerry_s73
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hi Jerry_s73, we very much regret the perception that you took us from our hotel during your stay. We would like to communicate with you, please leave us your private message.

Reviewed December 19, 2016 via mobile

Colombian ppl are generally very friendly and super welcoming (that's what makes tourist and everyone love Columbia...this reception desk team however is far from that. Since the moment I checked it they were rude, very very slow and borderline unprofessional. These are just some examples: 1) Disrespectful front desk customer service and hospitality etiquette. There was an error with my...

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Helpful?
Thank Marisa W
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hello, Marisa. We regret listening the drawbacks presented during your stay, to remedy such problems please send us your personal data, with the reservation number and your room number. So the next time that you return to the hotel, this type of problems not will have place here. Thank you very much to let know us your experience.

Reviewed December 19, 2016 via mobile

My friend booked on hotel.com a room upto 2 people and when I arrived, the reception told me that the reservation was only for one person. I wanted to go up to clarify with my friend but they did not even let me up. After 30 mim i finally could go up and my friend told them that we will...

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Helpful?
Thank Di E
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hi, we are very sorry to read about these inconveniences, please send us your data, to solve this type of problems and to be able to improve our service.

Miami, Florida
Reviewed December 1, 2016

I am positively impressed by this hotel in the attention to detail from concierge to bellmen, courteous check-in to check out. Service and attention was superb during the free breakfast each morning, at the pool for towels, food and drinks. They lent us large towels to go to the beach with no fuzz about it. The elevator would only open...

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Helpful?
Thank RMend0za
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hey, RMend0za we loved having you as a guest at Hotel Almirante, we take care of every detail on your stay here, so we are happy that you have enjoyed some great days in Cartagena. We look forward to your visit soon.

Stamford, Connecticut
Reviewed November 27, 2016

For those who are willing to experience Cartagena as a beach destination as well as a historical place, the hotel is just a 5-10min, $2 (yes, two dollars) cab ride away from the Walled City, where you can spend as much or as little as you want while enjoying the sun or walks on the beach, right out of the...

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Helpful?
1Thank zamitay
Diana_Infante, Director Comercial at Hotel Almirante Cartagena Colombia, responded to this review

Hey Zamitay, Hotel Almirante is strategically located on a beautiful beach, so you can enjoy some excellent days with us. We are proud and happy to have your opinion. Please come back soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Breakfast included
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to a five star hotel in historical Cartagena. Front beach located in the Bocagrande neighborhood,Almirante Cartagena Hotel is a modern hotel with elegant rooms and common areas to enjoy, an excellent place in the Caribbean for business and leisure. New Service: Satellite Television ... more   less 

Additional Information about Hotel Almirante Cartagena Colombia

Address: Avenida San Martin (Carrera 2) - Calle 6 # 5-125 (Esquina), Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $104 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Almirante Cartagena Colombia 4.5*
Number of rooms: 258
Reservation Options:
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Hotel Style:
#16 Spa Hotel in Cartagena
#17 On the Beach Hotel in Cartagena
#18 Business Hotel in Cartagena
#26 Luxury Hotel in Cartagena
#33 Family Hotel in Cartagena
#44 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Almirante Cartagena Colombia staff and other travelers.
10 questions
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Questions? Get answers from Hotel Almirante Cartagena Colombia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Leave plenty of time for the check-in and out. Ask for room in the upper floors. Be aware of the stairs if you have mobility problems.”
 of 5 bubbles Cloud_Vina, 4 weeks ago | Read review
“Sea view? Would be a preference.”
  • View is sideways, which was odd. Architect needs shooting. But ok really.
 of 5 bubbles BasilBrushed, Jan 17, 2017 | Read review
“We requested a high level room with an ocean front view in advance. We received bottom half with a view of the side street. PATHETIC”
 of 5 bubbles nsok123, Jan 12, 2017 | Read review
“high floor, ocean view”
 of 5 bubbles zamitay, Nov 27, 2016 | Read review
“Avoid a room at the side where the airco condensers and the air ventilation outlet are located (a litle bit noisy).”
 of 5 bubbles johnsE9660XI, Nov 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question