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Hampton by Hilton Cartagena

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#28 of 149 Hotels in Cartagena
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Hampton by Hilton Cartagena
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1,414 Reviews from our TripAdvisor Community

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Showing 343: English reviews
Bogota, Colombia
Reviewed January 31, 2017 via mobile

This is a new hotel, clean rooms, nice 16th floor lobby, great breakfast, kind staff. Don't forget to try the pool on the last floor. Conveniently located in Bocagrande, near the beach (don't forget that Cartagena great beaches are not in Cartagena but in Baru). Near Hilton hotel where the main business events happen.

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Helpful?
Thank Nicolas M
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Nicolas M; Thank you so much for your excellente comments and I agree with you that our prices, service and location allow us to be an ideal choice for visitors to Cartagena such as yourself. Your feedback is a huge support for our growth and motivates us to continue improving every day. Thanks again for choosing our hotel to...

Bogota, Colombia
Reviewed January 30, 2017

The Hampton by Hilton in Cartagena experience was so much better than expected, all the personal were so friendly, the breakfast was delicious everyday, the rooms and lobby were lovely. Definitely will back!

Review collected in partnership with Hampton
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Thank Mauricio L
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Mauricio L ; Thank you very much for taking the time to post your review. It was our pleasure to host you during your past stay at Hampton by Hilton Cartagena. We have a great location, great view at the pool and excellent services and a motivated team , which we are glad you were able to enjoy and...

Houston, Texas, United States
Reviewed January 20, 2017

the hotel is built backwards. lobby is on a high floor near the top. hotel is ok. right in the middle of boca grande. so unless you like crowds of people dont stay here. beach is packed and ugly vendors will harass you. rooms are small. very small. the breakfast is poorly but ok for one day. the staff is...

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Thank Troy N
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Troy N: Thank you for taking the time to share your experience at our Hotel. Our major purpose is to offer an innovative and friendly service in order to exceed our guest expectations. Please do accept our apologies on behalf of Hampton by Hilton Cartagena for not doing so. We really appreciate your valuable feedback. Hope you had a...

South Bend, Indiana
Reviewed January 18, 2017

Pool on the top floor was lovely. Sun hot, yet with great breeze you are very comfortable. Room very clean and comfortable. Bed was a dream to sleep in. Breakfast line is a little jacked up, but lots of food.

Review collected in partnership with Hampton
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Thank B9826QOcynthiam
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear B9826QOcynthiam We are very grateful for you excellent comment on TripAdvisor, and are pleased to know that our pool, accompanied by our views and comfortable rooms, helped to exceed your expectations. Your feedback is very valuable to us and motivates us to continue taking care of every detail of our hotel, with the most important being the warmth and...

Reviewed January 4, 2017 via mobile

Firstly, most of the hotel staff are professional and pleasant. The hotel needs some maintenance. Unfortunately room views are terrible. As a loyal HHonors member I expected an okay room, but 1- I received a room with a view. That is to say the people living in the under renovation building next door had a direct view into my room...

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Thank Charlie_Safdie
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Charlie_Safdie: Thank you for taking the time to share your experience at our Hotel. Our major purpose is to offer an innovative and friendly service in order to exceed our guest expectations. Please do accept our apologies on behalf of Hampton by Hilton Cartagena for not doing so. We really appreciate your valuable feedback.s Hope you had a safe...

Boquete, Panama
Reviewed January 3, 2017 via mobile

If it weren't for the quality staff I'd be tempted to give this place 1 star. The breakfast,blah. The pool , blah blah, opens late closes early, not enough seating, water cloudy. Small rooms and a/c barely works. Very slow elevators. No real bar to speak of nor a place to sit outside before 10am. I would not return. Friendly...

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Thank GaryRama
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear GaryRama ; Thank you very much for taking the time to leave feedback about your experience at our hotel. We appreciate ypur comments about our services .! I am sorry to hear that your experience in some areas of the hotel was not good at all , however we take a note about your comments to work on it...

California
Reviewed January 1, 2017

Enjoyed everything about this hotel except that the pool is only open from 10am to 6pm. The lobby is on the 16th floor and the pool and gym are on the 17th floor so all guests get to enjoy the spectacular views from these areas. But we were out and about from 10-6 so never go to use the pool....

Review collected in partnership with Hampton
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Thank Reviewrrr
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Reviewrrr; We are very grateful for you excellent comment on TripAdvisor, and are pleased to know that our breakfast, accompanied by our views and comfortable rooms, helped to exceed your expectations. Your feedback is very valuable to us and motivates us to continue taking care of every detail of our hotel, with the most important being the warmth and...

Hartford, CT
Reviewed January 1, 2017 via mobile

This is a basic Hampton Inn in decent shape. Clean, comfortable, Nice accommodations. Small pool on top floor. Not many spots to chill. Nice views, simple breakfast, one block from the beach. Very helpful staff. Don't expect ease with the English language. My English to Spanish app help tremendously. Easy walk to get on a hop-on/hop off tour bus to...

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Thank cedricellis
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear cedricellis ; Thank you for your time to rate our service. We are compromised to keep working hard so that all of our guests are 100% satisfied with their stay at the #hamptonbyhiltoncartagena. We thank you for choosing us and we look forward to see you again in the near future. Regards,

Dallas, Texas
Reviewed December 30, 2016

I had a good visit at this hotel. The room was small but was neat and clean. All of the staff were friendly and very professional. Literally everyone I came in contact with was friendly and greeted me with a smile. The only complaints I have were out of control of the staff that worked there. 1) This hotel has...

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Thank pmjc101
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear pmjc101 ; Thank you so much for this detailed comment about our services on TripAdvisor. It is very important for us to know the opinions of our guests, seeing as we strive to provide the best service possible every day, and as you said, always go above and beyond for our guests. It was a pleasure to have you...

Mexico City, Mexico
Reviewed December 26, 2016

The room itself was comfortable and clean, but there was broken glass in a corner of the bathroom floor from a previos guest that the maid service obviously did not take the time to clean up properly- safety hazard with shards of glass where you walk with bare feet! The included breakfast buffet does have a good offering, but it...

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Thank Exploring_this_world
Maria Elsa A, Gerente at Hampton by Hilton Cartagena, responded to this review

Dear Exploring_this_world ; Thank you very much for taking the time to leave feedback about your experience at our hotel. We appreciate ypur comments about our services .! I am sorry to hear that your experience in some areas of the hotel was not good at all . Our breakfast is complimentary to all of our guests as a Hampton...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs. ... more   less 

Additional Information about Hampton by Hilton Cartagena

Address: Av. San Martin #8-13, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $98 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton by Hilton Cartagena 3*
Number of rooms: 135
Reservation Options:
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Hotel Style:
#6 Green Hotel in Cartagena
#7 Family Hotel in Cartagena
#10 Business Hotel in Cartagena
#19 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Hampton by Hilton Cartagena staff and other travelers.
41 questions
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Questions? Get answers from Hampton by Hilton Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“great location and clean rooms”
karolbmontenegro, Mar 14, 2017 | Read review
“A/C unit, Location”
708staciep, Feb 7, 2017 | Read review
“Bring IDs for ALL guests including children at this Hotel”
pmjc101, Dec 30, 2016 | Read review
“Lobby is in an unusual location....”
, Oct 9, 2016 | Read review
“The view is great from all floors above 5. Ocean side is best, of course.”
ColdCanary, Apr 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question