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Hampton by Hilton Cartagena

Traveler (474)
Room & Suite (201)
Pool & Beach (69)
Certificate of Excellence

About

#74 of 184 hotels in Cartagena
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Bronze level
Considered by many one of the top leisure destinations in the world, discover the enchanting heritage of the Caribbean with the Hampton by Hilton Cartagena located between the Caribbean Sea and the Cartagena Bay in the vibrant neighborhood of Bocagrande, renowned for its commercial and touristic activity. Enjoy our sky lobby on the 16th floor or our pool terrace on the 17th floor. If you feel like going out at night, take a 5 minute taxi ride to the historic center where you can stroll the magical streets of the “walled city” or enjoy some of Cartagena’s finest bars, restaurants and night clubs.
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Property amenities
Free wifi
Pool
Fitness center
Free breakfast
Business center
Meeting rooms
Rooftop terrace
Concierge
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Room features
Family rooms
Air conditioning
Desk
Safe
Telephone
Iron
Flatscreen TV
Bath / shower
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals
1,892Reviews
54Q+A
70Room tips
Traveler rating
  • 886
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  • 200
  • 76
  • 37
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Popular mentions
Excelente service great food always clean staff very nice and cordial locate is nice Hilton Cartagena one of the best property I Ben visited Pool very nice food in pool and service very good water always good very easy to take it taxi
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Review collected in partnership with Hampton
Response from 30jhontorres, General Manager at Hampton by Hilton Cartagena
Responded yesterday
Dear Luis D; We love that you have been Extremely Satisfied with our service in general and our staff who are always willing to provide you with a better experience. We hope your soon return in this your house in Cartagena !! At Hampton, we love having you here !! Sincerely, Iliana Bermudez C. General Manager (E)
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Hotel's Favorite
Nothing to complain about this hotel. The installations are brand new, they are clean, rooms are spacious and the bed is comfortable. The staff is very nice and helpful. The pool on the last floor is small, however there was usually no more than five people at a time, so we were
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Response from Maria Elsa A, General Manager at Hampton by Hilton Cartagena
Responded Apr 7, 2019
Dear 338griseld; We love that you have been Extremely Satisfied with our service in general and our staff who are always willing to provide you with a better experience. We hope your soon return in this your house in Cartagena !! At Hampton, we love having you here !! Sincerely,
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It all starts with checking in. We arrived at 2:48pm, check in was at 3pm - they made it a huge deal to wait after 3pm to check in. The front desk didn't speak english well. They took 20+ min to check us in. Worst Hilton service thus far. There is no room service. We went
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Response from 30jhontorres, General Manager at Hampton by Hilton Cartagena
Responded 2 weeks ago
Dear ngill33 We appreciate your time to evaluate our service. We regret this bad moment you may have had at our hotel and let's work on this. I will review the situation reported in your comment that is not normal and we will take the necessary measures. We hope that in a future trip to Cartagena, it will be the opportunity to welcome you to our hotel and, hopefully, a much more positive experience. Have a nice day!
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Boy, the other couples that wrote about this hotel should have stayed in our room! The hotel itself is alright. I'm not crazy about having to go to the 16th floor, right below the pool, to check in and out though. Our room, in a word, sucked. First two days, no hot water,
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Response from Maria Elsa A, General Manager at Hampton by Hilton Cartagena
Responded Apr 14, 2019
Dear patandsandi; Thank you very much for taking a time to share your experiences with us . We appologize for the inconvenient with the A.C and hot water on which will be looking in order to fix the problem. We are working hard for offering to our guest he best experience and facilities . Please let us know when you are coming back to Cartagena, We look forward to welcoming you back home with us. Sincerely,
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As a flight crew member I stay in hundreds of hotels. This one is very nice, even though it’s finishing up some remodeling. Room and bed were great. The breakfast was pleasant. They have an amazing view in the lobby. The agents were nice and accommodating with recommendations.
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Response from Maria Elsa A, General Manager at Hampton by Hilton Cartagena
Responded Apr 11, 2019
Dear LuxDres; We love that you have been Extremely Satisfied with our service in general and our staff who are always willing to provide you with a better experience. It is a pleasure taking care of you . We hope your soon return in this your house in Cartagena !! At Hampton, we love having you here !!
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PRICE RANGE
$76 - $103 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
135
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