Casa San Agustin in Cartegena is a vey boutique hotel. Food was good. Service was good. Rooms are dark. Pool area is too small (for high season anyway). Family of 3 stayed in 2 rooms. Room 107 is too tiny (especially the bathroom) even for one person. Also, nothing special about this part of the hotel. Room 206 is lovely, huge (although still dark) and this part aid the hotel is another world with lovely lounging areas, self- serve coffee bars and honor bars. Very nice. A very nice touch was the gifts delivered every night with turn down service in addition to the sweet treat, e.g., straw clutch, cologne/room fragrance (?), woven small box, bottle of rum, Colombian coffee, etc., etc., etc. LOVED all of our surprises. Good service, very pleasant staff. My major complaint is that the towels in this hotel were the thinnest, roughest and dingiest towels I have ever encountered in any four or five star hotel anywhere in the world. And I have visited 27 countries on 5 continents. They actually were uncomfortable to use and were downright painful after one day on a boat. Seriously, these towels are shockingly bad. And so dingy that they didn’t even look clean. They must be replaced ASAP! Simply not acceptable for any class of hotel, but especially this one!

We were welcomed with smiles and cold drinks as we entered through the huge wrought iron gates into the atrium of this glorious property. The hotel entry provided a welcoming calm and was simply awesome, literally. The restoration, decor and attention to detail throughout was like walking back in history. The rooms were stunning. Our suite’s sitting room, being an internal room, was a little dark for my liking but they happily provided another floor lamp which made it possible to sit and read in the comfy chairs. The bed and the bathroom huge and simply luxurious. There was a narrow spiral staircase up into the room which I found enchanting but others with any physical disability may find a little challenging. Staff were efficient and nothing was any trouble. They had a free “coffee hour” in the afternoon which I found amusing. It was simply a Nespresso machine and pods which the staff member happily “Nespresso-ed” for you. I thought they probably should have provided a proper brewed coffee machine if they were going to offer this service. Especially in one of the coffee capitals of the world. However, the free little petit four treats provided were delicious! The pool was fabulous, the bar great and food excellent. Yes, it was expensive staying here but we were treated like royalty and felt like it. Great location too. I’d happily recommended it to someone who wants privacy from the outside world in luxurious surroundings.

The service at Casa San Agustin is unmatched. The staff become familiar faces during your stay (thank you Jesse for the fantastic introduction when we first arrived). The bed is incredibly comfortable and the bathroom is gorgeous and spacious. It was walking distance to all the restaurants and activities we wanted to do during our trip to Cartegena. It is a very safe location, but also felt extra secure with the constant presence of a security guard at the entrance to the hotel. Breakfast was included in our stay, including a mimosa bar with fresh juices. And we enjoyed the different treats every night with turndown service. Between the pool, plants, and colonial architecture the hotel is simply gorgeous. Would absolutely recommend this hotel and would absolutely stay here again.