Hotel Casa San Agustin
Calle de la Universidad No. 36 - 44 Centro, Cartagena 130001 Colombia
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About
#3 of 315 hotels in Cartagena
Location
5.0
Cleanliness
4.9
Service
4.9
Value
4.6
2023 Travelers' Choice Best of the Best
Casa San Agustín is a luxury boutique hotel of 20 refined guestrooms and 11 spacious suites in the city of Cartagena de Indias, Colombia. Three colonial homes have been totally renovated and lovingly restored to create the sense of staying in a well-curated and appointed home of a sophisticated best friend. Situated within the historic walled city, and dating from the 17th Century, the charm of the buildings has been enhanced with a respect for maintaining original frescoes in the library and wooden beamed ceilings. This hotel offers 1 restaurant with three different environments, bar, pool bar, pool, solarium, 1 meeting room up to 40 people, library, concierge desk 24 hours, room service and a magical Aurum Spa, to transform your mind, body, and soul.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycles available
Airport transportation
Banquet room
Meeting rooms
Couples massage
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Poolside bar
Car hire
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
Bottled water
Laptop safe
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
Languages Spoken
English, Spanish
Location
100Great for walkers
Grade: 100 out of 100
298Restaurantswithin 0.3 miles
123Attractionswithin 0.3 miles
Calle de la Universidad No. 36 - 44 Centro, Cartagena 130001 Colombia
Name/address in local language
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Rental CarsSee rental cars from $32/day
1151Reviews29Q+A100Room tips
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An absolutely amazing place, we had a wonderful stay - it just wanted long enough. Such a beautiful property and the service is second to none. The most luxurious, relaxing stay I’ve had! Nothing is too much trouble for the team there. I hope to return one day!
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Casa San Agustin and their staff (Edgar and David) were wonderful! They handled our requests quickly and always with a smile and went beyond the minimum in every way. David had recommendations for Cartagena's best restaurants, along with suggested times that would yield the best experiences! Every time we left the hotel, Edgar had a few places to suggest that would complement our outing (bakeries, bars and taco restaurants!) along with simple directions so we'd never be lost. It was such a pleasure to return back and tell him how much we loved his ideas. The property is in a perfect location and provides a welcome reprieve from the bustling street just steps away. The rooms are perfectly appointed and stay cool despite the soaring heat and humidity. My husband and I were thoroughly impressed with our trip to Casa San Agustin, we'll absolutely be back and wouldn't think of staying anywhere else. There isn't a thing abut the trip we'd change (largely in part because we spent it at Casa San Agustin). …
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 1 week ago
Dear @LLH, thank you for your kind words, we really do work for all the important needs of our guests. That is why we are constantly improving so that our guests can have a unique experience every day with the best recommendations from the concierge team and all our staff. We look forward to welcoming you back and showing you our private beach, ACASI, and the new hotel we will be managing, which will be as charming as Hotel Casa San Agustin. We will be sure to pass on your kind words to David and Edgar. The best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had the most amazing stay at Casa San Agustin. We honestly could not recommend it enough. We were in Cartagena on our honeymoon and this was the perfect choice for us. The staff was wonderful from the moment we arrived. The doorman helped us on numerous occasions when we weren't sure where to go (e.g., when we needed to find an ATM, or find somewhere for lunch) and was always so friendly. The staff at breakfast were also amazing - it always started our day off well (plus the breakfast food was DELICIOUS). The spa staff were also lovely, and the Passion for Life spa treatment was such a good choice - relaxing and romantic! The hotel itself was BEAUTIFUL - the way they use the original architecture (and the old aqueduct!) and created luxury rooms and a beautiful pool area meant we felt like we got a full Cartagena experience. The little library room where they had tea and coffee everyday was a really nice touch as well. We also took the opportunity to spend a day at their private beach property Acasi, which was a great way to see the Rosario Islands and get some beach-time in a relaxed and private venue. We highly recommend doing this if you are looking to venture out that way! Lastly, the location of the hotel was perfect - right in the centre of the walled city, among a range of fantastic restaurants - it really was the perfect choice for us.…
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 1 week ago
Dear @Brittany M. We are proud to know that you had a pleasant experience, we always do our best to ensure that all our guests receive special attention, the best quality in service and product, we are glad to hear that you enjoyed the excellent experience provided by Alma Restaurant and our private beach Acasi as well. This makes us continue to innovate, improve and offer unique experiences. We really hope you will come back with all your family or friends to give you the best recommendations so that you continue to explore Cartagena, we will be delighted to receive you again. We will also pass on your kind words to all our staff. Yours sincerely.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is absolutely beautiful and authentic! It's a trip back in time. The rooms are nicely appointed and flat out gorgeous! The hotel is gorgeous! The food at it's restaurant is delicious and the service is excellent. The ambiance is fabulous with stunning aesthetics. Ask for Roberto at the restaurant, he is excellent! Also, Paola, their guest relations manager is a real STAR! Concierge team was on task. Attention to detail was superb. Lastly, Do not miss the city tour and make sure you ask for Manuel Negrete as a guide. He is incredibly knowledgeable, a great communicator, super charismatic and perfectly bilingual; we had our own private highly regarded historian walking with us through every nook and cranny of Cartagena de Indias!
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 1 week ago
Dear @Clos78. It was a pleasure for us to receive you, thank you for choosing us as your only destination in Cartagena, we are proud to know that you had a pleasant stay, our staff work for all the important requests of our guests to live unique experiences every day with the best recommendations of our concierge team. We hope that you will return to see our sister property that we will undoubtedly be opening, the whole team will be delighted to welcome you. We will pass on your kind words to Roberto, Manuel and our Guest Relations Manager Paola, who will be delighted to hear them. Kind regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place was great! The location is perfect within the walled city and is an easy walk to all of the popular sights including the park and Getsemani. Paola, was so helpful and kind always helping us with anything we needed. The staff was amazing giving us recommendations on where to eat and other things to do. The ACASI beach package was a great day and highly recommended for anyone staying here. It was our first time in Colombia and we always felt safe and everyone was very friendly. We would definitely encourage others to visit Cartagena and stay at Casa San Agustin.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 3 weeks ago
Dear @Mike F . Thank you for giving us the honour to welcome you, the truth is that everything we did was with our soul, we always give our best to make you have a wonderful experience with the best quality of service and comfort. We will be sure to pass on your kind words to Paola and hope you will come back with all your family and recommend us to your friends, we will undoubtedly make your stay the most charming.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time. In particular, the hotel manager, Brando, was incredibly helpful, with everything from the best places to shop to restaurants in the area. He assisted us with our boat tour, and little things like getting us a cash advance for tips to the staff. The resort was great, but we’re especially indebted to Brando and his team for helping make this an unforgettable trip. Thank you!
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Date of stay: January 2023Trip type: Traveled as a couple
Room Tip: End of January is a great time to visit!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 4 weeks ago
Dear jonsilver123, We are delighted to hear that you enjoyed your stay at Casa San Agustin. Thank you for taking the time to share your comments with us. We are working together to give all our guest an unique experience and surely we let Brandon know about those beautiful words. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wow. Just wow. Truly amazing hotel. Food, room, and service all out of this world. Such a beautiful building, and so tastefully decorated. Our room was incredibly lovely with a super comfortable bed. The food in the restaurant was first class with first class ingredients. More than anything though the staff here are just incredible. From the minute you arrive they are incredibly welcoming, kind and polite. They obviously love working here. More than anything they are all characters, people who you want to talk to and hear their story. Nothing was too much effort. When my wife got something on her dress walking round the city they had it cleaned and back to her in 2 hours. I wish we could have stayed here for a week and tried out their private beach. As it was Cartagena is almost as wonderful as the books of Gabo, so we will definitely be back.…
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 4 weeks ago
Dear David, we are very pleased to hear that you have enjoyed your stay at Casa San Agustin very much and you really loved everything Alma cooked for you. Our team is dedicated to providing high quality products and services to ensure our guests have the best stay possible. It is our hope that you will choose us again for another year of experiences. Wishing you all the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keith L in Charlotte wrote a review Apr 2023
Charlotte, North Carolina252 contributions162 helpful votes
+1
We loved Casa San Agustin and can’t wait to return. We booked a car to pick us up at CTG and the who process was seamless. Within 15 minutes we were in the heart of the old city and checking onto the hotel. 5 minutes more and we were walking into our spectacular ‘premium suite’. Entering through double doors into room 302, we were first impressed by the 25 foot ceilings and the three arched French doors that opened up onto a courtyard. The bathroom was huge and the shower area had room for the extended family. The metal four poster bed was as comfortable as could be with Frette sheets and big fluffy pillows. But one of the nicest features was the ample outdoor space that had a hot tub and lounge chairs. Suffice it to say, we would have loved to extend our stay for the room alone! Casa San Agustin is located in the heart of the old and close to everything. The hotel is a combination of three former townhouses, wrapped around a central courtyard with palm trees and a pool. We spent 4 days there and loved checking out the local restaurants, bars and shops. The best thing about Casa San Agustin was that after a morning of checking out the old city, we came back and popped into the pool to relax and cool off (the pool temperature was perfect, BTW). While we’re staying at Casa San Agustin we had dinner once and breakfast everyday at Alma. Food was wonderful and a dinner there should not be missed. We loved the short ribs, the octopus and the lobster empanadas. Our server over the few days we were there was Yenny and she could not have been more delightful and friendly. Finally, we can’t forget to call out the service. At the concierge desk Paola and Leonardo were wonderful. Leonardo helped arrange all of our pre-arrival details and restaurant reservations, while Paola helped us secure some hard to get reservations (including the Cevicheria). Our room attendants where like ghosts who popped into our room and kept everything tidy. One thing to note: We took advantage of the trip to Acasi,the hotel’s private beach. While the beach was nice and the food and service was good, the trip to get there was quite rough as for at least half of the trip as you are in the open sea on a small boat. Honestly, I would have preferred to stay back at the hotel by the pool. Just bare that in mind if you are considering the excursion. Don’t even hesitate about booking this hotel!…
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 4 weeks ago
Dear @Keith, first of all thank you very much for choosing us and for sharing your kind words about your experiences you had with us, our whole team was fascinated to have served you with the best quality of service and product, we really hope you come back with all your family or friends to provide you with the best experiences and recommendations so that you continue to explore more Cartagena, we will be delighted to receive you again and we will be sure to pass on your kind words to Leonardo and Paola. Looking forward to seeing you again at Casa San Agustin.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a beautiful hotel, the location is great, the service is outstanding and the beds are comfy. The problem is that the lobby is open-air, it's where the pool is, and there is no escaping the heat and humidity while talking to the front desk or sitting in the waiting area. Thankfully, our room, the library, the main bar and dining room were all air conditioned, but there's a lot of being hot and cold. As for the room, it was too dark for our liking. We had one window that was behind a door and looked out on an interior walkway (so you had to keep the curtain closed a lot of the time), and the bulbs in the lamps were too dim for our old eyes. The bathroom was like a cave - spacious, with an open shower - but dark like a cave. We were on the second floor so maybe the rooms on the upper levels were brighter. During the six nights we were there, and although November is supposed to be the dry season, there were brief rain showers several times a day - so we were always damp. And then we were cold in our room and constantly trying to adjust the AC, which was a remote controlled wall unit. My husband remarked that Cartagena really is a 3-shower-a-day kind of place. We ate every breakfast at the hotel because it was included in our rate, and the food was very good. We ate dinner in the restaurant one evening and it was also very good. I have to make special mention of the people at the front desk who were always helpful and, in fact, even went so far as to fill out our tax refund form and make copies for us before we left for the airport!…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded 4 weeks ago
Dear @TrustedTraveller2 we are grateful that you have taken the time to share your comments with us. We sincerely apologise for any bad experience you may have had during your stay and we really are working on all the important needs of our guests. We are in a continuous improvement process so that every day guests can have unique experiences in our roosm, Alma restaurant and others. hope to see you soon and you get to know our new property. All the best.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aurum Spa with amazing staff and the best massages, thanks for this wonderful experience to Ligla, Yesemia and Lauren. We really enjoyed the good vibes. Best boutique hotel in this wonderful old town. Warm welcome and good service. If travelling to Cartagena recommend to all my friends to stay at least one night in this great hotel. Tips for European travellers, bring your travel adapter/travel plug for your electronic devices.
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Date of stay: March 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Carolina Bernal, Propietario at Hotel Casa San Agustin
Responded Apr 19, 2023
Dear Digna, we are proud to know that you had a pleasant experience, we always do our best so that all our guests have the best attention, the best quality in service and product, we glad to hear you enjoyed the excellent treatments provided by Aurum Spa, this makes us continue to innovate, improve and strive to continue providing unique experiences, I really hope you come back with all your family or friends to provide you with the best experiences and recommendations so that you continue exploring more Cartagena, we will be delighted to receive you again. truly regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$428 - $722 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
31
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Claim Your ListingHOTEL CASA SAN AGUSTIN - Updated 2023 Prices & Reviews (Cartagena, Colombia)
Frequently Asked Questions about Hotel Casa San Agustin
Which popular attractions are close to Hotel Casa San Agustin?
Nearby attractions include Pink Dolphin Gastrobar (0.2 miles), Hi Cartagena (0.2 miles), and Centro Historico (0.3 miles).
What are some of the property amenities at Hotel Casa San Agustin?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Casa San Agustin?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa San Agustin?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Casa San Agustin?
Conveniently located restaurants include Restaurante 1621, El Burlador Gastrobar, and Buena Vida Marisqueria y Rooftop.
Are there opportunities to exercise at Hotel Casa San Agustin?
Yes, guests have access to a pool during their stay.
Does Hotel Casa San Agustin have airport transportation?
Yes, Hotel Casa San Agustin offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa San Agustin?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa San Agustin offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel Casa San Agustin?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Casa San Agustin?
Many travelers enjoy visiting Walled City of Cartagena (0.4 miles), Centro Historico (0.3 miles), and Sanctuary of Saint Peter Claver (0.3 miles).