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HOTEL STYLE
Modern
Mid-range
Languages Spoken
Spanish
Location
Avenida San Martin 8 20, Cartagena 130001 Colombia
Name/address in local language
Hotel Atlantic Lux
393 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Right, not many hotels offer a balcony unless you go above 300 usd a night. This one does. Good points include the city view if you bribe the front desk. NB dont go through Booking.com or Amex Travel at 85 usd a night, go direct to the hotel on Wattsapp. 'Manyana'means you'll get a reply within 48hours....55 dollars a night!! The city view is fab, reminds of those posters you can get with time lapse photography. Its fabulous. However unlike top hotels the balcony glass is two way, you are as much on view as city is to you. Also its low, I would not let a 12 year old on it alone or a drunken sailor i.e.me.Thats where my praise ends, the novelty will soon ware off as your hotel with inadequate double glazing or sound proofing will capture every; lorry horn, music bus, drunken shouts, car beeps and colombian music from late night restaurants with ease and symphonic accuracy. We had the top floor, must be sheer hell for lower floors.
There is a great Queen size bed but the doors and furniture remind me of mental facility. No bedside lamps, no switch to turn off one of two main lights, the lower light setting has the same brightness as a dental surgery. ...Why bother with the two I ask. The shower has no shelf to support toiletries. The breakfast is not 4 star, I know what a 4 star buffet is. Here you are rationed, its dished out! That is not a buffet! Breakfast all stodge, no meat as its expensive; cerial, bread, eggs, fruit but no chorisio, ham or any meat of any kind. Its cheap. Lastly it has a casino attached, why not a drug dealer, bottle shop or knocking shop to boot. Its got big rooms, cleaners excellent but how in hell it got 4 stars is beyond me. Its a 3 star, firmly in there.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great hotel, great city. The resteraunts and food are fantastic. Old Town is a very special place. The weather is perfect not too hot. The people are friendly and hard working. There is not much to dislike about Cartagena Columbia. When locals try and sell you something cut the price in half. This place has everything a modern city in North America has. Very safe environment.
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Date of stay: October 2016Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Atlantic L, Director de Recepción at Hotel Atlantic Lux
Responded Oct 21, 2016
Estimado sr Ken Agradecemos enormemente que se tome el tiempo de compartir su experiencia por este medio. Es realmente satisfactorio ver como creamos experiencias agradables día a día y aún más que las compartan con nosotros. es un placer para nosotros escuchar sus buenos comentarios de nuestro que hacer diario, esperamos que tenga un excelente día y que podamos servirle nuevamente en su próxima visita a la mágica ciudad Cartagena de Indias Cordialmente, Johan Scott M. Front Desk
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El hotel se encubierta a 7mihutis del la guita en carro y a 7-10 de la ciudad amurallada. Está ubicado a una calle de diferencia de la playa y es una zona segura. El internet, aire funcionan perfectamente. El desayuno no es internacional pero es típico y la atención fue muy apreciada. Reception they can speak English but they they are not fully fluid. Location is safe, a good point to depart for tourists and also can find a family environment even though that there's a casino downstairs. They also have snore free zones. All amenities worked perfectly while I stayed.
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Review collected in partnership with this hotel
Date of stay: December 2015Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from JenniferRhenals, Director de Recepción at Hotel Atlantic Lux
Responded Apr 3, 2016
Estimada giselaoliverosr Gracias por tomar parte de su tiempo en calificar su estadía, nos complace saber que nuestras instalaciones y servicio suplieron sus necesidades. Esperamos su pronto regreso para ofrecerle una experiencia mejorada. Cordialmente, Jennifer Rhenals
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i used this hotel in 2020 before. it was good. so i did a reservation for 1 month in 2021. at the reception they told me we could not enter because my girlfriend lost her passport before. i had to pay a broker 1000 Us Dollar to get a new Hotel reservation in another Hotel
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you have a guest, unless they have a passport they can not come to your room. A Colombian national ID is not good enough. Probably a security thing but this will definitely sour your experience if you're a solo traveler.
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Date of stay: March 2017
Value
Service
Sleep Quality
Trip type: Traveled solo
Room Tip:Try to get an upper floor for the view and to get away from the street noise.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff is very nice and the location is great but that's about it. The bed is very hard, it's difficult to get hot water in the shower, breakfast is rather bland. The rooms had a musty smell even after being cleaned. Not bad for the price you pay but this is definitely not a 4 star hotel. More like a 2/3.
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Date of stay: August 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATLANTIC L, Gerente de Operaciones at Hotel Atlantic Lux
Responded Aug 22, 2019
Thank you for your comments and we regret that you have not felt comfortable with us, we will take your opinions into account in order to improve.
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The place is clean and they keep it in good shape. The service is terrible, they don’t know what hotel service is. Complete lack of customer service. Also on some sides of the hotel there are some clubs and the music will not let you sleep. I would not recomen it.
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Date of stay: February 2018Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
this hotel was very cheesy and had bad quality rooms. The staff was nice though but when we checked out the receptionist didn't ask for the room number and just gave a large bill for the wrong room. It's a good thing we checked it because she made the mistake. I wasn't so impressed with Bocagrande or the hotel. Stay in the walled city or getsemani instead. I would not ever stay here again.
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Date of stay: January 2015Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ATLANTIC L, Director de Relaciones con Clientes at Hotel Atlantic Lux
Responded Mar 31, 2015
Estimado Huésped: Gracias por compartir sus opiniones con nosotros. Lamentamos que su experiencia en nuestro Hotel no haya cumplido sus expectativas. Nos caracterizamos por complacer las necesidades de nuestros clientes. Sin embargo hemos trabajado por mejorar notablemente todos nuestros servicios. Nos excusamos con usted por todos los inconvenientes y esperamos que al regresar a nuestra ciudad pueda contar con nosotros nuevamente.
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I've stayed in Atlantic Lux Hotel at Cartagena and enjoyed it all: From the kindness of the attendants (they really try to help you in whatever you need) to the next door Casino (which is not like the US ones of course but is really enjoyable). Despite room's simplicity, it was comfortable enough for relaxing in this beautiful city.
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Date of stay: October 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location is great. Walking distance to the beach, to nice shops and restaurants. Clean and modern rooms. Breakfast is great, with variety of fruits, yogurths, bread, cheese. The only problem we had, was that the first two days, we did not have hot water in the bathroom. This was not a big problem cause it was hot, but the following days we had hot water, which was nicer. The street is a little bit noisy, but it stops at night so it does not bother a lot.
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Date of stay: March 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip:The standard room it great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hola Jaime, sí hay desayuno y es bueno por cierto. Me parece que era de 6 o 7 a 9am. La zona es segura pero ir hacia el lado de la playa de la noche no lo recomiendo a menos que vayas en grupo pues dependiendo por donde vayas, es muy oscuro. Pero caminar por la avenida de noche es seguro.
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