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Atlantic Lux Hotel

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#53 of 145 Hotels in Cartagena
Certificate of Excellence
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Atlantic Lux Hotel
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244 Reviews from our TripAdvisor Community

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Showing 47: English reviews
Level Contributor
3 reviews
Reviewed 4 weeks ago

This is a great hotel to stay at near the beach in Cartagena. The rooms are very comfortable and the staff was very friendly as well. There are many restaurant options nearby and places to shop for souvenirs.

Helpful?
Thank LINDSAY ANN H
Level Contributor
4 reviews
Reviewed October 16, 2016 via mobile

Great hotel, great city. The resteraunts and food are fantastic. Old Town is a very special place. The weather is perfect not too hot. The people are friendly and hard working. There is not much to dislike about Cartagena Columbia. When locals try and sell you something cut the price in half. This place has everything a modern city in... More 

Helpful?
Thank Ken L
Atlantic L, Director de Recepción at Atlantic Lux Hotel, responded to this review
Google Translation

Estimado sr Ken Agradecemos enormemente que se tome el tiempo de compartir su experiencia por este medio. Es realmente satisfactorio... More 

West Palm Beach, Florida
1 review
Reviewed May 13, 2016 via mobile

Only one thing was good about this hotel. The beds are so hard, you might as well sleep on the floor. The walls are super thin so you hear everthing! The service is terrible, you have to call and ask for thinks numerous times. I actually had to go the lobby to pick up am iron myself after waitimg for... More 

Helpful?
Thank stephanie m
Newark, New Jersey
Level Contributor
64 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 6, 2016

Wifi don't work unless you are by the door of your room. Gym most of the machines is broken, no towels at gym . Turkish bath not working at all. Lobby staff don't even talk to you or salute you. First couple days pool was very dirty. Mattress in the room very hard . Don't recommend this place to no... More 

Helpful?
Thank Marcelo T
Barranquilla, Colombia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2016

El hotel se encubierta a 7mihutis del la guita en carro y a 7-10 de la ciudad amurallada. Está ubicado a una calle de diferencia de la playa y es una zona segura. El internet, aire funcionan perfectamente. El desayuno no es internacional pero es típico y la atención fue muy apreciada. Reception they can speak English but they they... More 

Review collected in partnership with this hotel

Helpful?
1 Thank giselaoliverosr
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review
Google Translation

Estimada giselaoliverosr Gracias por tomar parte de su tiempo en calificar su estadía, nos complace saber que nuestras instalaciones y... More 

Miami, Florida
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 29, 2016

This hotel is new but for being so new is not that great. Also I paid and amazing rate when going that for 3 nights. The beds are really uncomfortable to sleep and the a/c doesn't help a lot with the heat. The pro: The location is amazing two block from the beach and walking distant to several stores and... More 

Helpful?
Thank L0renaRS
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear L0renaRS Your comments are our biggest reward and the main reason to keep trying to do our best We’re very pleased to know that you enjoy your visit to our city and your stay with us. We’ll certainly be looking forward to have you with us in your next trip to Colombia. Sincerely, Jennifer Rhenals More 

Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 28, 2016 via mobile

The hotel isn't bad, it's regular. The meals are not included. I had problems with the air conditioner like a hundred times. The cleaning service is good. There's a casino and a pool but it's so damn cold, also gym. Comparing to other hotels there's better ones, and Id recommend you to reserve a room in Centro of the city,... More 

Helpful?
1 Thank Diana P
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Diana P we really appreciated your feedback As you see we have excelents comments in our page, the majority of our clients are satisfaced with our services. sincerely, Jennifer Rhenals More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 27, 2016 via mobile

I deeply regret staying at this hotel. So many reasons too many to list probably. The room was basic, not at all what tou would expect in a 4 star hotel. Furthermore, it was not cleaned appropriately. The wardrobes had a strange smell emanating from them, so did the bottom part of our mattress, hixb was uterly disgusting, there was... More 

Helpful?
Thank Nathalie R
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Nathalie R we respect the point of view of our clients, sadly you can not appreciated our service as well the majority of people do fortunately,people confirm our high quality of service and avoid to believe in that kind of comments witch are not truth. Best Regards, Jennifer Rhenals More 

New Paltz, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 19, 2016

We were traveling around Columbia and the Atlantic was our base. Service people were nice and helpful. Price was right for a room with a balcony. They had a decent buffet breakfast and best of all they held our suitcases for us while we traveled. Close to everything. I would go back.

Helpful?
1 Thank 1worldtraveler845
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear 1worldtraveler845 Your comments are our biggest reward and the main reason to keep trying to do our best We’re very pleased to know that you enjoy your visit to our city and your stay with us. We’ll certainly be looking forward to have you with us in your next trip to Colombia. Sincerely, Jennifer Rhenals More 

San Francisco, California
Level Contributor
81 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed March 1, 2016

This place was an alright option in Boca Grande. Check in was very slow although the staff were friendly enough. The room itself was alright if somewhat basic. I didn't use almost any of the facilities so I can't comment on that. Location is good for Boca Grande but I wouldn't go back there overall - beaches aren't very nice... More 

Helpful?
Thank lll-T-R-A-V-E-L-lll
JenniferRhenals, Director de Recepción at Atlantic Lux Hotel, responded to this review

Dear Guest we really appreciated your feedback As you see we have excelents comments in our page, 90% of our clients are satisfaced with our services. sincerely, Jennifer Rhenals More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A hotel with all comfort. ... more   less 

Additional Information about Atlantic Lux Hotel

Address: Avenida San Martin 8- 20 | Av San Martín # 8 - 20, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $70 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Atlantic Lux Hotel 3.5*
Number of rooms: 87
Reservation Options:
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Hotel Style:
#14 Business Hotel in Cartagena
#19 On the Beach Hotel in Cartagena
#36 Family Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Atlantic Lux Hotel staff and other travelers.
6 questions
Ask a question
Questions? Get answers from Atlantic Lux Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask one with a balcony”
 of 5 bubbles L0renaRS, Mar 29, 2016 | Read review
“Higher floors were quieter.”
 of 5 bubbles 1worldtraveler845, Mar 19, 2016 | Read review
“Ask for a room with a balcony”
 of 5 bubbles tiffinis, Feb 8, 2016 | Read review
“double rooms have balcony ,2 singles beds rooms have windows with a nice view.”
 of 5 bubbles nangio1966, Oct 28, 2015 | Read review
“The higher up the better the view”
 of 5 bubbles Givngo, Sep 15, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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