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Decameron Cartagena

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Decameron Cartagena
Decameron Cartagena
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1,689 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Reviewed 1 week ago via mobile

I love all Decameron hotels and finally after 4 years I did manage to go there for holidays with family. despite some people complaints that I have been reading in this page I have to say customer service was really good they treat you with kindness all the times. it's hard to say that this is an 3 stars hotel...

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Helpful?
Thank Liz R
Bogota, Colombia
Reviewed September 25, 2016

It's a clean hotel with good food and is close to the beach. You have to make a reservation for dinner, but this is very easy. There is also an option to eat at a restaurant in the city and they will drive you there. It is an all-inclusive hotel that makes it simple and you don't have to worry...

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1Thank mariadrgf2010
Reviewed September 25, 2016 via mobile

The custumer services are very rude they don have reapect for the guest Bad food, cheap drinks, small pool with hundred of people in it,,mal functiom of AC om the rooms No amenities, will never come back

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Thank German G
Reviewed September 17, 2016 via mobile

What I didn't like. 1. The front desk people very rude and disrespectful at check in. 2. Kept asking for an iron and finally got one on my third day and then I had only one hour to use it. 3. They use cheap liquor so drinks are horrible. They were so horrible I had to go out everynight to...

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7Thank Sgt S
Reviewed September 14, 2016

The room were big bedroom with a salon. Big bathroom very clean .Food had 5 restaurants a la carte need reservation but not hard to get them beach ok but on the other side of road sand black ocean calm . Music around the pool to loud but some like it would go back yes

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Thank Carole C
Tromso, Norway
Reviewed September 7, 2016

I visit several hotels every year, and try to review most of them here in TA so others can benefit from my experiences. I now have to sadly post this last review, not only because the very bad service we have experienced at the Decameron Cartagena (except from the nice people we found working at the restaurants), but because this...

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2Thank Thorz
Bogota, Colombia
Reviewed July 16, 2016

This restaurant offers excellent service, and comfort. There is a pool, 3 restaurants and some entertaining activities. it is located in a quiet place of the city. it is surrounded by other hotel, restaurants and a mall. However, you have to cross a street to go to the beach. It is a little far from the city center, which is...

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1Thank GicelYanitza
London
Reviewed June 13, 2016

As a regular visitor to Colombia I have mixed views about Cartagena and this Hotel. I have seen some very negative reviews here by other users that are a little unfair. At the end of the day you get what you pay for. Other reviewers have have left positive reviews that have been pretty accurate. My opinion is that, yes...

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3Thank Matt L
Reviewed May 4, 2016

The customer service experience at Decameron, Cartagena was amazing. From the security guards, front desk clerk, bar tender, waiter and waitresses; everyone had a smile. So willing to assist. Jaime Martinez is the Customer's Relations Manager. He did everything possible to accommodate my needs. Great smile. He has the gift to serve and re direct the staff in a very...

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1Thank Lissette V
Reviewed April 21, 2016 via mobile

Stayed in this hotel for two nights. We had flights, transfers, and all inclusive hotel, as well as a tour with Citysightseeing included. The food was generally good in the hotel, however in the Italian restaurant it was quite poor. We also had to share a table with another couple - we knew this was a possibility but the experience...

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Helpful?
Thank Charlie M
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Beachfront
  • Room Service
  • Free Internet
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Meeting Rooms

Additional Information about Decameron Cartagena

Address: Carrera 1A # 10-10, Bocagrande, Cartagena 130010, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $172 - $281 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Decameron Cartagena 3.5*
Number of rooms: 282
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Also Known As:
Decameron Cartagena Hotel Cartagena
Hotel Decameron Cartagena
Cartagena Decameron Hotel
Decameron Hotel Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Decameron Cartagena staff and other travelers.
39 questions
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United States
over a year ago
Samara Costa Rica
over a year ago

See all questions (39)

Questions? Get answers from Decameron Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher the room the better all room give on the ocean”
 of 5 bubbles 103carolec, Sep 14, 2016 | Read review
“The views from the upper floors are nice”
  • The main bed was good
  • Tired and old building
 of 5 bubbles Thorz, Sep 7, 2016 | Read review
“Higher floors have less impact of noise from the night shows.”
 of 5 bubbles GicelYanitza, Jul 16, 2016 | Read review
“Ask for an upper floor. The lower floors are not nice.”
 of 5 bubbles 827mattl, Jun 13, 2016 | Read review
“It's not a five star hotel. However, you will get a five stars treat. For the value. Close to everything.”
 of 5 bubbles 898lissettev, May 4, 2016 | Read review
5 of 5
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