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Hotel Charleston Santa Teresa

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Carrera 3 # 31-23 Centro Plaza de Santa Teresa, Cartagena Colombia
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Traveler (770)
360
Panoramas (39)
Room & Suite (310)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#48 of 285 hotels in Cartagena
Location
Cleanliness
Service
Value
Travelers' Choice
Hotel Charleston Santa Teresa is located within Cartagena's walled city, a UNESCO World Heritage site. The 17th century building was formerly a convent for nuns. Now is a historic hotel and retains original features from Cartagena’s colonial and republican eras with its arcades, balconies, halls and courtyards. Its 87 rooms and suites have been immaculately restored to preserve the Cartagena’s traditional architectural style and complement a modern hotel facilities with Roof top pool & solarium, 3 restaurants with international and Colombian food, Spa, Wellness and gym, 4 Meeting rooms, Chapel venue for weddings, concierge and experiences assistance, free wireless internet, 24 hours room service, housekeeping services, luxurious bedding and bath amenities, among other guest services.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycles available
Airport transportation
Conference facilities
Banquet room
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Yoga classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary welcome drink
Outdoor dining area
Poolside bar
Rooftop bar
Taxi service
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Makeup services
Manicure
Massage
Pedicure
Solarium
Steam room
Waxing services
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun deck
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bathrobes
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Hair dryer
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Room types
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Spanish
807Reviews12Q+A93Room tips
Traveler rating
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Popular mentions
thomasjsullivan wrote a review Nov 17
Branford, Connecticut156 contributions39 helpful votes
I am from the industry and know hotels all too well. 33 years to be exact. I hate writing this review as I deal with them all the time and believe having a conversation is much better than a bad review but.... I have tried that 2 times already in just 1 day and nothing has changed. We wanted to pre- check in early yesterday so we dropped off our bags before heading out on a boat ride for the day. We explained that the room was paid for prior to our check in, not GTD for making the reservation but paid for. We asked please look into it as you have all day as we will not be back until 6 pm. Returned at 6 pm just to be told by the next shift the same exact thing. No pass on information was left in their shift pass on. We go through the same thing again.... Just to tell the same story. PS- the person made the reservation as a gift to my wife and I while in Cartagena. She is from Bogota. So now the front desk calls her and of course she is mortified. They straighten it out and take my CC for incidentals only. Perfect. We get to the room and we ask the bell person please we are going out but we need more cream and coffee for the room. Return from dinner no extra coffee and cream in the room. Last night on the way out we asked for dinner reservations to be changed and and some cxled. Never happened and was passed on to the day shift only to have the person wait for us to approach them for her to say " they gave it to me but wasn't taken care of". We asked for a late check out for tomorrow and wanted to pay the late check out fee until 3 pm. No worries about the money at all . I totally get it and normally we also say please call down tomorrow and "we can see what we can do". There is a difference of someone wanting to pay 1/2 charge and someone wanting it extended for a no charge fee. I am trying to give you my money. Look I get it . People who read this will think... Here is a family who just is angry and from the USA and didn't get what they wanted . This is not true at all and my wife speaks Spanish so its not because there is an mis understanding. Lets re-wind Came to the hotel to drop bags and gave information to FD. Knowing what I know I said lets make sure its paid for so we don't have to deal with it at 6pm. Gave information so shift could follow up and be ready for our return. Didn't happen - There was no cost to have the desk work on this while we were gone. Returned to have to repeat the same thing to 2nd shift . They could have at least been prepared and they weren't and asked use again to send the email information over to their email address which was already done and they had it in their hand. I explain to my staff all the time ..... Every hotel room in the world is exactly the same when you close your eyes at night. It's dark. The difference is service. Things will happen and it's ok, but it's how you recover is the key. People stay at hotels for service. We moved from another hotel after 2 days just to try another place in Cartagena. Two hotels only blocks away with 2 totally different experiences . It may have been an off day for the hotel , but I am here yesterday, today and tomorrow and My experience has not been the same as the reviews and its important to know this. Hotel is nice, Staff are nice but hospitality is anticipating guests needs, hospitality is 1000 details and most importantly hospitality is trying to create a raving fan for your hotel.
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Date of stay: November 2021
Value
Service
Sleep Quality
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leecummins wrote a review Oct 2021
Tampa, Florida7 contributions10 helpful votes
+1
Absolutely fantastic 4 night stay. Stunningly beautiful hotel from the lobby to the rooftop terrace. Rooms were very comfortable and the staff were exceptional.. Location is great, quite literally under the old wall of the city and close to a range of decent restaurants and shopping. Every meal we had locally was outstanding. Muy buen
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Date of stay: October 2021Trip type: Traveled as a couple
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Scott J wrote a review Aug 2021
8 contributions1 helpful vote
+1
The Charleston staff was incredible. Natalia made sure we had everything we needed in our room, reserved restaurants (which were all amazing) and sent a nurse to our room for our Covid test. The rooms are beautiful with ocean views and so comfortable. And don’t miss the roof too pool, the views of the city and ocean are as awesome as the service at the bar. The outdoor shower is a must too.
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Date of stay: August 2021Trip type: Traveled as a couple
Room Tip: Cabs and horse drawn carriage make your visit easy and convenient. Try Lucy’s Jewelry too,...
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Katrina C wrote a review Jul 2021
2 contributions
I was beyond impressed by the staff at Charleston Santa Teresa, Carmen Gonzalez the GM is one of the nicest, warmest managers I’ve ever met. The entire staff was so kind. The housekeeping was incredible, she even would organize my makeup brushes etc,,,, which I really loved! The food was delicious, coffee amazing!! Room so clean & comfy, the view, lobby, gorgeous! The bicycles were one of my favorites because it’s the easiest fastest way to get around while still seeing allot. I will definitely be staying here again! Thank you
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Date of stay: July 2021Trip type: Traveled as a couple
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jisac533 wrote a review Jul 2021
Bogota, Colombia225 contributions61 helpful votes
+1
This hotel is great, exclusive, exceptional and luxury, the service from all the employees are awesome, all person know what is de best form to the guest are confortable and relax, all services, restaurants, inside the room, reception are ready to help you. Harry’s Sazzon are inside in the hotel and is the best restaurant, is exclusive and the service is perfect ! Congrats for lorena,( operation manager) Julian ( night manager ) Carlitos in the roof services, really was Unexpectative experience thanks !!
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Date of stay: July 2021Trip type: Traveled as a couple
Room Tip: Try to get the luxury suites .. are awesome !!
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PRICE RANGE
$222 - $343 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
charleston hotel cartagena, hotel santa teresa cartagena, santa teresa cartagena
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
87
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Frequently Asked Questions about Hotel Charleston Santa Teresa
Which popular attractions are close to Hotel Charleston Santa Teresa?
Nearby attractions include Hi Cartagena (0.1 miles), Centro Historico (0.2 miles), and Boundless Mezcal Café Bar (0.3 miles).
What are some of the property amenities at Hotel Charleston Santa Teresa?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hotel Charleston Santa Teresa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Charleston Santa Teresa?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Charleston Santa Teresa?
Conveniently located restaurants include El Arsenal: The Rum Box, DKP Restaurante Bar, and Buena Vida Marisqueria y Rooftop.
Are there opportunities to exercise at Hotel Charleston Santa Teresa?
Yes, guests have access to a pool, a fitness center, and yoga classes during their stay.
Does Hotel Charleston Santa Teresa have airport transportation?
Yes, Hotel Charleston Santa Teresa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Charleston Santa Teresa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Charleston Santa Teresa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Charleston Santa Teresa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Charleston Santa Teresa?
Many travelers enjoy visiting Walled City of Cartagena (0.7 miles), Centro Historico (0.2 miles), and Sanctuary of Saint Peter Claver (0.1 miles).