We stayed for 4 nights and were very happy with our choice. We enjoyed that we could step out from the hotel and stroll the old city. It was also useful to be near the docks as we took a sunset cruise and a snorkel trip. Note that the pool is more of a plunge pool than a place to swim as it is only one meter deep. The Conscierge team was a huge help. We had a basic idea of what we wanted to do but Kohra and Luisa helped plan the particulars and interfaced with all the vendors so we didn't have to. They were always happy to help make changes along the way and even WhatsApped with us after their working hours when needed. We were on the first floor of the hotel, set away from the courtyard, and it was indeed quite for sleeping. The room was spacious but not exactly ultra luxury by American standards. For example the small room with the toilet and shower had a fully vented door so you would hear anybody taking a shower or using the toilet. We enjoyed our breakfasts in the hotel in the atrium and room service was a great value.

I cannot rave enough about Cartagena and this hotel. The hotel is really beautiful, clean, cannot beat the location, and the rooftop pool is even better in person than the pictures. We flew in from NY, two couples, and 2 of us spoke a little Spanish and was able to get by throughout the city. Everyone at the hotel spoke enough English to understand our requests and inquiries. I was even able to take out money thru my debit card in pesos for some quick cash without the hassle of going to a money exchange place. One note, we did get a balcony room that was pricier. We were barely in our hotel room as we were always out and about, but since the restaurant is in the center of the hotel the noise started at 6 am and was busy and loud till 12 am. It was hard to sleep in. I will 100% come back to this hotel, but would get a cheaper room with no balcony, didn't see the point of the cost. The foods is expensive at the hotel, it's good though. I definitely encourage you to go out into the city and eat at many of the restaurants. Much cheaper and the food at every place we ate at was AMAZING. I highly suggest Vieja de Guardia for lunch, Carmen for dinner, and Alquimico for drinks. We took the bikes from the hotel all over the city and explored, we rented a private boat (Botagena) and took it to the Rosario Islands. I think Cartagena probably still has a bad rap and is maybe "scary" to Americans. I felt extremely safe walking the streets at night and through out the day. People will try and sell you stuff non stop, you just say no gracias and they move on. I found everyone to be very welcoming and warm. Please visit this beautiful city! P.S. if traveling from the states, the hotel provided a Covid Antigen Test for $30 a person. They came right to your room. Go to the front desk to schedule.

From the moment I entered my junior suit this special atmosphere captured all my senses. You visit the property like a client and then you go home like a friend. Rooms are luxury, comfortable and spacious. For me as a fruit lover breakfast was just wonderful - great variety of tropical fruits, fruit yoghurt, different kind of bread, something for any meet or cheese lover /cheese variety was spectacular/, many cooking stations - pancakes, eggs, waffers, etc., as well as personal attention. /You get your own fruit basket and gourmet pastry on arrival in the room, by the way. / Staying here was a great way to relax after hours walking down the streets of this vibrant and colourful city. Either you can use the rooftop pool to swim, relax, have a snack or amazing sunset views. Staff - very kind and helpful. All of them. Eventually you go home full of good emotions and with a coffee present, representing the unmatchable atmosphere of this unique place.