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Hilton Cartagena

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#30 of 146 Hotels in Cartagena
Certificate of Excellence
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Hilton Cartagena
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1,726 Reviews from our TripAdvisor Community

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Showing 668: English reviews
Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

The room overlooked the sea and we could hear the sea waves all night long. The beaches are probably some of the best in and around Cartagena. The service was excellent and all the staff went out of their way to help you. We really enjoyed our stay.

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Helpful?
Thank Marjan S
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Marjan, Thanks for choosing the Hilton Cartagena and letting us know you´re so happy with your stay at it! We are glad to know your experience at our hotel was so comfortable and satisfying for you and really enjoyed our guest rooms, our convenient location next to the beach as well as the hospitality of our team member who...

Baltimore, United States
Reviewed 2 weeks ago

Hilton's reputation for quality hospitality is held up at this hotel, all but the most demanding should be readily satisfied. This hotel is highly recommended for both business and leisure guests. Although emphasis would be on leisure. There are English speaking staff readily available to non Spanish speakers. Staff appears ready to please and were always professional and corteous

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Helpful?
Thank ebenezero533
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, We truly appreciate you sharing your recent experience with us at our property. We are proud to know that the hospitality of our team members exceeded your expectations, comments like yours inspire us to continue working every day. Thanks for highlighting our leisure facilities as well! We would be delighted to welcome you back during your next visits....

Reviewed 3 weeks ago via mobile

This is one of our favorite hotels when we come to Cartagena, we booked a suite with a nice view. The hotel It has access to beach, 3 pools and jacuzzis. My son enjoy the slide, the pools and the beach (dark sand). Food is very good, needs a menu update!!! A place to return

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Helpful?
Thank Rjva
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, So pleased to note that you had an enjoyable stay with us! We are happy to know that our leisure facilities and guest rooms let you contributed towards a great stay with your family at our hotel. We would be glad to welcome you back in the near future. Sincerely, Vinod Agarwal – General Manager

Reviewed 3 weeks ago via mobile

This hotel by far is my favorite. The staff is very pleasant but our friend at front desk Edgar was awesome. He help us to plan our tours and gave us best tips to enjoy our stay. When I arrive the place to change money was closed and the hotel was able to give me funds that could be charge...

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Helpful?
Thank MayLin s
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Maylin, Thank you very much for your review and perfect rating! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! We hope to see you soon. Best Regards, Vinod Agarwal –...

Sydney, New South Wales, Australia
Reviewed 4 weeks ago

Nice spacious rooms, have great pools for kids and adults. The games room didn't have much for the little ones and the playground need some care as it was sooooo dirty. Staff need to be a bit for proactive but the ladies that do the cleaning are really helpful. Location is good a minimum cab ride to the Old City.

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Helpful?
Thank Marcela G
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Marcela, Thank you very much for sharing your recent experience at our property! We are delighted to read that you really enjoyed your stay with us, that our leisure facilities and pool complex met with your expectations for your family trip. Your feedback helps us to improve every day our guest experience and enable us to enhance our guests...

Celebration, Florida
Reviewed 4 weeks ago

Definitively recommended for a quiet stay. Very kind staff, always an smile, the location is perfect, far away from the noise and traffic. The only spot: the breakfast is too expensive, however I gladly would comeback to stay there.

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Helpful?
Thank ferpaba
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, We are very happy to receive your kind comments and five stars rating on TRIPADVISOR. We appreciate your review highlighting the hospitality of our team members and our strategic location. Should your travels take you back to our city, we will be honored to welcome you back. Sincerely, Vinod Agarwal - General Manager

Richmond
Reviewed 5 weeks ago via mobile

This is a slightly tired Hilton which tries hard and where the staff are friendly and helpful. I was here for a conference, which was well handled - set up was good and all conference amenities were good. I had an executive double room, which was quite large and spacious. There were plenty of plugs for charging, good lighting, a...

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1Thank Caroline S
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Caroline, Thanks to take the time to share your recent experience at our property! Your feedback helps us to improve every day and better serve our guests. We apologize because your experience at our property did not met your expectations. We hope that you give us another opportunity to serve you once again and display the true Hilton service...

Reviewed November 5, 2016 via mobile

.....I came back to this hotel and despite some improvements were found, overall the unhappy sensation of oldish and faded hotel is still there. The room had less mouldy smell than 1 year ago, but the furniture were not indeed up to the standard you expect on such a kind of hotel. The executive lounge at 10th floor is always...

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Helpful?
Thank Franco T
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Franco, Your feedback helps us to improve every day and better serve our guests. We sincerely apologize because your experience at our property was not up to our usual high standard service; necessary actions will be taken to offer best experiences to our visitors. Thanks for visiting our sunny city. Sincerely, Vinod Agarwal - General Manager

New York City, New York
Reviewed November 4, 2016

This hotel is at the tip of Bocagrande, so not hugely central but fantastic for business. Still everything you want to do in Bocagrande is walkable and only a very short taxi into the Old City. We stayed here as my husband was speaking at a conference and it is a very comfortable hotel with all of the regular amenities...

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Helpful?
Thank Kim K
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Kim, We want to express our gratitude for choosing the Hilton Cartagena and your perfect rating on TRIPADVISOR! We are very happy to read that your experience with us was pleasant and that you were able to take advantage of our convenient location; thanks for highlighting our pool complex. Should your travels take you back to our city, we...

Shanghai, China
Reviewed November 2, 2016

Cartagena is an acient city which develops fast recently. However, according to our guide, people who live 50km away from the downtown are still using rain as a crucial source for fresh water. Saying that, this Hilton is a fine property. The room decoration is modern and simply, a typical hotel for vacation. All the furnitures are IKEA style. But...

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Helpful?
Thank Youhanguc
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thanks for choosing the Hilton Cartagena for your recent visit to our beautiful city! We are delighted to read your kind review and happy to know that you enjoyed our beautiful scenic views, pool complex as well as our strategic location next to the beach; Your comments encourage and motivate us to serve our guests better every day!...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Free Breakfast
Official Description (provided by the hotel)
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 

Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $97 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hotel Style:
#9 Business Hotel in Cartagena
#10 On the Beach Hotel in Cartagena
#10 Family Hotel in Cartagena
#11 Spa Hotel in Cartagena
#19 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Cartagena staff and other travelers.
33 questions
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Questions? Get answers from Hilton Cartagena staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“high as possible, Ear plugs, you can hear the room next door as if they were in your room and Eye shades.”
 of 5 bubbles Scoutwonderworld, 1 week ago | Read review
“Ask for a room away from elevators, there is constant activity close by them”
 of 5 bubbles KimK833, Nov 4, 2016 | Read review
“The rooms with balconies are gorgeous and huge.”
 of 5 bubbles teejayn2014, Oct 12, 2016 | Read review
“Ocean View”
 of 5 bubbles Mio0111, Aug 22, 2016 | Read review
“We choose one of the larger end rooms overlooking the Old City.”
 of 5 bubbles Sedor, Aug 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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