We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Cartagena Hotel

avatar-imageavatar-imageavatar-image
Traveler (1670)
Room & Suite (416)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

View prices for your travel dates

Hotel direct offer!Stay Longer in Paradise Offer
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#65 of 247 hotels in Cartagena
Location
4.3
Cleanliness
4.5
Service
4.4
Value
4.0
Travelers' Choice
For travelers seeking an everlasting beachside experience close to the magical realism of Cartagena's walled city, the Hilton Cartagena is the perfect choice for memorable vacations and events. Hilton Cartagena Hotel is located on the tip of El Laguito Peninsula and surrounded by the Caribbean Sea on three sides. Just 10 minutes from the ancient walled city and 15 minutes from Rafael Nuñez International Airport. Let us enchant you with our personalized service while you enjoy the tropical elegance of our hotel, which features indoor facilities, outdoor venues, pool complex with jacuzzis and a water slide, 24-hour fitness center, 24-hour business center, and our own on-site convention center. The hotel also has an executive tower with its executive lounge that offers wireless internet, free daily breakfast, and snacks. WiFi is available for a surcharge in guest rooms and meeting rooms.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Tennis court
Kids pool
Secured parking
Wifi
Paid wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Swimup bar
Poolside bar
Waterslide
Board games / puzzles
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Makeup services
Manicure
Massage
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Complimentary toiletries
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Hair dryer
Show more
Room types
Ocean view
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.5 of 5 stars
HOTEL STYLE
Harbor View
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay Longer in Paradise Offer
3,194Reviews92Q+A100Room tips
Traveler rating
  • 1,627
  • 952
  • 390
  • 129
  • 96
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
marqluisd wrote a review Mar 2024
Miami, Florida59 contributions17 helpful votes
Hotel located in the modern area of ​​Cartagena (EL Laguito, Bocagrande), a little away from the historic center but you can use taxis (negotiate the price first). It has its own beach with gray sand, but quiet. A good pool with good service. Because we are Hilton Honors, they upgraded us to an Executive suite and Executive lounge. Very good breakfast with excellent service, especially Sherienne (sorry if I don't write your name correctly), she went the extra mile with us. The suite had problems with the air conditioning but they immediately offered to change it, which we accepted. Hotel localizado en la zona moderna de Cartagena (EL Laguito, Bocagrande), alejado un poco del centro historico pero puedes usar taxis (negociar el precio primero). Tiene playa propia con arena gris, pero tranquila. Una buena piscina con buena atencion.Por ser Hilton Honnors nos hicieron un upgrade a Executive suite y Executive lounge.Muy buen desayuno con un excelente servicio en especial Sherienne (disculapa si no escribo bien tu nombre), ella hizo el extra con nosotros. La suite tuvo problemas con el aire acondicionado pero enseguida ofrecieron cambiarnos lo que aceptamos
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 1 week ago
Dear Marqluisd Thank you very much for your time in providing us your feedback! We feel very happy because your experience at Hilton Cartagena was completely satisfactory, Also thank you for highlight the comfort and staff in the stay review. Please remember Hilton is your home in Cartagena and always will be happy to welcome you back. Kind regard, Juan Herrera - Front Desk Coordinator/ Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Kawanda S-Pryor wrote a review Feb 2024
New York City, New York116 contributions34 helpful votes
Hotel's Favorite
The HusBenn and I were in Cartegena for a 50th birthday celebration with friends. For the first few days, we stayed in the Airbnb with everyone which was a great. Our Airbnb was smack dab in the middle of Getsemani area so we had everything in walking distance. Then for our last night, we had to book a hotel and soooooooo glad we did! The Hilton gave us everything we needed. From the ocean view room, to the hospitality to the food, the Hilton was the icing on top to a great trip. Sooooo glad our last day and night was spent here. So romantic and again, exactly what we needed to end a greaaaaaaat trip!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 6 days ago
Dear Kawandas Thank you very much for taking a few minutes of your important time to give us your opinion about your stay at Hilton Cartagena, we are pleased that you have given us the highest rating in the majority of the items evaluated and that you have highlighted our staff, the comfort, the cleanliness our leisure facilities. Your comments fill us with commitment to continue providing the best to each of our guests every day. We hope to be happy to serve you again, remember that Hilton is your home in Cartagena. Cordially, Juan Herrera - Front Desk Coordinator/ Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Matthew D wrote a review Mar 2024
New Britain, Connecticut2 contributions
Became one of my favorite places to stay when traveling to Colombia. The property is immaculate and clean, the food and beverage staff were kind, and the Front Desk Staff were ever so helpful with all of our questions. The pool was absolutely stunning and really allowed for us to be able to get the much needed relaxation we were looking for. The beach was nice….aside from the locals who were trying to sell you something every five minutes. A custom I believe given that wherever we went, it happened every single time. Definitely head to Gema Tours in their shopping area and they can assist in getting tours set up to take you around the beautiful landscape. There other shops we popped in but became quite aware that half of the products weren’t labeled….which made us think we will be charged more since we are from the States. Just be careful. I honestly do not want to leave but at least I now have my go-to hotel when coming to Cartagena.
Read more
Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 1 week ago
Dear Matthew Thank you very much for taking a few minutes of your important time to give us your opinion about your stay at Hilton Cartagena, we are pleased that you have given us the highest rating in the majority of the items evaluated and that you have highlighted our staff, the comfort, the cleanliness our leisure facilities. Your comments fill us with commitment to continue providing the best to each of our guests every day. We hope to be happy to serve you again, remember that Hilton is your home in Cartagena. Cordially, Juan Herrera - Front Desk Coordinator/ Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
billyenob wrote a review Mar 2024
New York City, New York11 contributions3 helpful votes
I am extremely disappointed at the level of service I received at the Hilton Cartagena. I was expecting honest and professional service when I booked this hotel, but that is not what I got. I was celebrating my birthday and brought in a group of 20 people to lodge at the hotel. However, all I got from the staff was endless stress and headaches. For starters, we booked 9 rooms as a block and picked the option that included breakfast. However, the hotel claimed that only 1 room had breakfast included and charged us for breakfast for every day of our 5-day stay. We tried to reason with numerous staff members on the illogicality of 1 out of 9 rooms in a block having this feature but the others not, but they remained stubbornly and persistently unreasonable. Additionally, I contacted the hotel prior to arrival to request a room upgrade and it was approved. However, upon arrival, I was denied the upgrade. The staff are not the friendliest, most helpful or the most hospitable.
Read more
Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
petefinn85 wrote a review Feb 2024
Chicago, Illinois2 contributions
Lovely hotel. Staff exceptionally nice and accommodating. Pools excellent. Piña colada’s amazing. Excellent coffee and food! Beach amazing and close. Room very nice. Outstanding! Didn’t want to leave! I’d go again in a heartbeat. Shopping in town was the best!!
Read more
Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Make sure to have plenty of small bills COP 2 Mil to 20 Mil as no one seems to have change. Using...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 6 days ago
Dear Petefinn85 Thank you for taking some minutes of your important time to rate us and to share your comments about your stay at Hilton Cartagena. We are pleased to know your entire stay at our property was to your liking, thank you for highlighting our staff, rooms, food and beverage service and beach access. Remember Hilton is your home in Cartagena, and we always will be happy to welcome you. Best regards! Juan Herrera - Front Desk Coordinator/ Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Alan wrote a review Jan 2024
1 contribution1 helpful vote
Beware of the VAT 19% tax. My wife is a MD in the USA. She is originally from Colombia. I purchased 4 rooms on a USA Credit card. We were made to pay a 19% surcharge on any Colombian staying in the rooms. The price came out to be almost 1000 thousand dollars extra. The law states that if you are traveling on a passport for vacation you are exempt from the tax. I was made to pay the VAT 19% even though I showed them. I was still made to pay this at the Hotel. Beware of this. Also I was put in a dangerous position when the taxi driver pull over and started asking me weird questions about gangs robbing and shooting people for their Rolex watches. . I had to lie my way out of a dangerous position. Also the beach is pubic. Way too many people bothering you trying to sale you stuff. Way to many that just don’t want to take no for an answer. Very unpleasant especially with young children. If they see you with young kids it’s unbelievable how they pester your small kids. Take my advice and go else where. I will have a follow up reply after I travel to my bank and talk to HiltonHotels back here at home.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Public beach and way too much pestering trying to sale stuff. Rolex Watch gangs robbing and...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Vinod Agarwal, General Manager at Hilton Cartagena Hotel
Responded Jan 5, 2024
Dear TrippCit, Thank you for taking a few minutes to share your feedback about your experience at our property. We are sorry to hear that your experience with taxis in the city and the beaches did not meet your expectations. Please know that we will review the measures taken by our hotel to address these situations and work in collaboration with the local authorities responsible for the security and order of the city. Regarding the VAT regulations in Colombia, please note that a 19% VAT is applied to lodging prices. This VAT is charged to all Colombian residents. Therefore, you only paid VAT for the two rooms occupied by your Colombian resident relatives. At Hilton, we consider ourselves your home in Cartagena, and we are always pleased to welcome you. Sincerely, Félix Marrugo FRONT DESK COORDINATOR / EXECUTIVE TOWER
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
FarAway53103670312 wrote a review Jan 2024
McLean, Virginia9 contributions1 helpful vote
The location of the hotel and the rooms overlooking the ocean were very nice. The breakfast place was very hot and some waiters were not serving happily. The pool area was nice, the service was fast. The reception staff were very helpful.Thank you
Read more
Date of stay: December 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 6 days ago
Dear McLean Thank you very much for your time in providing us your feedback! also thank you for highlight the comfort, rooms and reception staff. Remember that you will be always welcome in our hotel. Best regards, Juan Herrera - Front Desk Coordinator/ Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Fred B wrote a review Dec 2023
1 contribution1 helpful vote
This resort has everything,lovely rooms with great housekeeping, a wonderful restaurant and bar,a fitness centre although small has everything and CLEAN. The people who work there are very friendly and helpful. The outdoor facilities are great with three pools with lots of cots, outdoor bars and three tennis courts in excellent condition with ball boys there to help. All of this next to a fabulous beach. I have been there three times and can’t wait to go back again.
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Inexpensive cab ride to walled city but pleasant walk from the hotel to small restaurants and...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 6 days ago
Dear Fredb Thank you very much for taking a few minutes of your important time to give us your opinion about your stay at Hilton Cartagena, we are pleased that you have given us the highest rating in the majority of the items evaluated and that you have highlighted our staff, the comfort, the cleanliness our leisure facilities. Your comments fill us with commitment to continue providing the best to each of our guests every day. We hope to be happy to serve you again, remember that Hilton is your home in Cartagena. Cordially, Juan Herrera - Front Desk Coordinator / Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
zogaibr wrote a review Dec 2023
Miami, Florida1 contribution
The best team of any hotel starting with the General Manager Vinod Agarwal Room Director Omar Nieves, Claudia Villadiego Reservations Manager and the entire team. I have stayed at Hilton Cartagena for the past 23 years. I highly recommend it.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Vinod Agarwal, Propietario at Hilton Cartagena Hotel
Responded 6 days ago
Dear Zogaibr Thank you very much for this beautiful and motivating comment also thank you for being an excellent guest and for your loyalty throughout these 23 years. Remember, always you will be welcome to Hilton Cartagena and we expect to provide a kind and satisfactory stay on your next visit. Sincerely Juan Herrera - Front Desk Coordinator /Executive Tower
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
Crystle L wrote a review Nov 2023
10 contributions4 helpful votes
Stayed at the Hilton because the website suggested that it was family friendly with a private beach. Concierge was not very welcoming, just asked our name on the reservation and gave us our cards to our rooms. Didn't give us the welcome speech with a breakdown of where everything was located in the hotel and also did not provide us with complimentary water as was noted for other guests. Wait staff at La Chiva (hotel restaurant) were also not very welcoming and often made us feel like we were bothering them when ordering. The pool area was really nice until we realized that we were surrounded by men openly participating in underage prostitution. Made it really uncomfortable to have our friends 2 year old anywhere near this. The hotel staff ignored the fact that prostitution was openly taking place at this establishment. The private beach was not private at all because we were swarmed by vendors almost immediately upon stepping onto the sand. They would not stop trying to sell us things and even tried to guilt trip everyone. The private beach area was not much to rant/rave about given it was literally a few beach chairs with a tiny area to get into the water. No palm trees on this strip of beach and just being harassed by so many vendors took away the whole vacation feel. Would not stay here again. Expected more from a Hilton especially since the price was not cheap by any means and it is well known in the states.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Share
Response from Vinod Agarwal, Director General at Hilton Cartagena Hotel
Responded 4 weeks ago
Dear guest. Thank you very much for taking the time to provide us with your feedback! I am extremely sorry for the inconvenience you had during your stay at Hilton Cartagena. I assure you that your comments will be considered by us to improve our services. Vinod.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Cartagena area.
PRICE RANGE
$179 - $238 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton cartagena hotel cartagena, hilton hotel cartagena, cartagena hilton hotel
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
341
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HILTON CARTAGENA HOTEL $169 ($̶2̶6̶2̶) - Updated 2024 Prices & Reviews - Colombia

Frequently Asked Questions about Hilton Cartagena Hotel
Which popular attractions are close to Hilton Cartagena Hotel?
Nearby attractions include Zona Kids Club en Cartagena (0.2 miles), Isi Tours Caribe (0.2 miles), and Mercado Artesanal Maicato (0.3 miles).
What are some of the property amenities at Hilton Cartagena Hotel?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Cartagena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hilton Cartagena Hotel?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Cartagena Hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hilton Cartagena Hotel?
Conveniently located restaurants include Las Chivas Restaurant, Sabores Del Mar, and Fritomar By Tipifood.
Are there opportunities to exercise at Hilton Cartagena Hotel?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hilton Cartagena Hotel have airport transportation?
Yes, Hilton Cartagena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Cartagena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Cartagena Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Cartagena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.