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Hilton Cartagena

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#30 of 143 Hotels in Cartagena
Certificate of Excellence
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Hilton Cartagena
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1,635 Reviews from our TripAdvisor Community

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Showing 635: English reviews
Bangkok, Thailand
Level Contributor
273 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 295 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It wasn't my choice to stay here but after one night here I've no complaints. The rooms are efficient, of decent size and clean. The wi-fi worked well. I didn't get to the pool or the beach but they looked OK. The complimentary buffet was a bit spartan and it took a while to realize the egg-cooking station was outside.... More 

Helpful?
Thank 7J1AIL
Naperville, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Excellent hotel!! Great location with magnificent pool and beach area. Went to for business but would highly recommend for a family vacation as well. My only area for improvement was there was a large group leaving and it took us over 45 minutes to check out and this was much slower than anticipated

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank T4317RWmarkc
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thanks for choosing the Hilton Cartagena for your business travel, we really appreciate your kind comments! We are happy to know that you had an enjoyable experience with us and thanks for your very positive comments on our convenient locatio, pool complex and leisure facilities. We really appreciate your feedback, necessary actions will be taken to improve and... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Very comfortable, clean, well located and the people is very nice, they go far and beyond to pleace you. Great swimming pool, good restaurants, the breakfast buffete is amazing. They have 2 restaurants. One is more informal "las Chivas" the other is just for a firmal dinner "El Tnajero" both are good and they serve you tipical Colombian food or... More 

Helpful?
Thank A TripAdvisor Member
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thank you very much for you feedback and perfect rating on TRIPADVISOR! It is very important to us to know our guest´s experience and we are very happy to know that the hospitaality of our team members, our pool complex, breakfast menu and restautants let you enjoy a great stay with us. We hope to welcome you back... More 

Washington DC, District of Columbia
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton is a great option for people staying in Cartagena that prefer to have a private, quite access to the beach. The renovated room are spacious, modern, and with all the amenities of a five star hotel. The service is great too. The breakfast offer a great variety of local and international dishes. The best part for families is... More 

Helpful?
Thank MesaPuyo
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Diego, Thanks for choosing the Hilton Cartagena for your recent stay in our lovely city. We sincerely appreciate your kind comment highlighting our strategic location, guest rooms, menu and pool complex. It is good to know that you enjoyed our facilities and had a great time with your kids! Should your plans bring you back to Cartagena de Indias,... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed 5 days and everything was great. We would stay at the same hotel if we go back to South America. We used the hop on and hop off bus, which comes within a couple of blocks of the hotel. Old town was great.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Carylon Y
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thank you very much for your review! We are very glad to know you were so satisfied with your stay at our property. Your comment gives us more energy and motivation to continue our work delivering a solid and excellent service to our guests! We hope to see you soon. Best Regards, Vinod Agarwal – General Manager More 

Chicago, Illinois
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel met my expectations of safe and clean with helpful staff. The hotel is located within walking distance of several businesses. Cabs are easily accessible as are local busses. The hotel is less than 10 minute ride from old city, shopping and a casino. I spent NYE there and the party was phenomenal. I would definitely recommend it if... More 

Helpful?
Thank ChrissyG143
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Chris, Thank you for your most recent stay and for taking the time to review our property. We are happy to read that your experience with us was pleasant and that you were able to take advantage of our location, thanks for recognizing your satisfaction with our New Year Eve´s party and the hospitality of our team members. Should... More 

Manchester, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

I was very sad to find out that one of the most iconic hotels in Cartagena, where they used to do the Miss Colombia, had such low quality of service. The swimming pool was dirty, they charged me for the same breakfast different prices everyday, and the cleaning ladies insisted in entering the room morning and night to change my... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lina B
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Lina, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; your comments have been shared with the corresponding management team and necessary actions will be... More 

Baton Rouge, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

As a Hilton Diamond member, I feel absolutely dissed. Upon checkin, I was told incessantly that "this is a very nice property and you're getting more than most people". I stay at Hilton properties over 60 nights EVERY year and ALWAYS visit the executive lounge and bring a glass of wine back to my room to unwind. Here, at this... More 

Helpful?
1 Thank Brent E
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Brent, Thank you very much for your time in providing us your feedback! We are extremely sorry for the inconveniences you had during your stay at Hilton Cartagena; be rest assure that your comments have been shared with the corresponding management team and necessary actions will be taken. We really appreciate your comments that help us to improve our... More 

NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The service was amazing and the staff was very attentive. Also booking tours through the hotel was extremely efficient. I had a city view room which still had great views. Def recommend this place and will be staying here again!

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Angelique T
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Angelique, We are very happy to receive your kind comments and five stars rating on TRIPADVISOR. We appreciate your review highlighting the hospitality of our team members and guest rooms with their scenic views. Should your travels take you back to our city, we will be honored to welcome you back. Sincerely, Vinod Agarwal - General Manager More 

San Antonio, Texas
1 review
2 of 5 stars Reviewed 3 weeks ago

Old facilities, noisy room, and poor quality food. Far away from down town. Although taxi ride are reasonable everywhere you go. I required a room Change and they could not make it. Room service was more than n hour late, and food was medium quality.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Heinz V
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Heinz, Thank you very much for taking the time to post a review about Hilton Cartagena! We are extremely sorry for the inconveniences you had during your stay at Hilton Cartagena; Your comments about our restaurant offering and value for money will be discussed with our chef and F&B manager. Refurbishing and upgrading our facilities is our prime objective... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
Official Description (provided by the hotel)
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 

Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $158 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hotel Style:
#9 On the Beach Hotel in Cartagena
#9 Business Hotel in Cartagena
#10 Spa Hotel in Cartagena
#10 Family Hotel in Cartagena
#15 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
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