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Hilton Cartagena

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#28 of 143 Hotels in Cartagena
Certificate of Excellence
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1,579 Reviews from our TripAdvisor Community

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Showing 620: English reviews
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I wanted to stay in walled city. I spent HOURS researching options but many hotel reviews on Trip Advisor and Booking.com suggested recently people found the small hotels in Cartagena's old wall city stifling with heat. Some said AC was noisy or didn't work as well as they hoped. Other reviewers said the old hotels were humid due to the... More 

Helpful?
Thank Theresa P
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Theresa, We are delighted to read that you enjoyed staying at the Hilton Cartagena and that you very much liked our beautiful city! Thank you kindly for your wonderful feedback regarding our convenient location, the comfort of our guest rooms as well as the kindness and hospitality of our team members, they are always willing to help and feels... More 

Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Checked in with a bus load of friends from Peru, Colombia, Panama and Miami. This was a great spot to unwind and have some lazy pool days. The pool was clean and the kids had a blast on the waterside. No complaints from the pool side service and swim up bar! In Latin style, be ready for the beach hustlers... More 

Helpful?
Thank a l
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, We really appreciate your comments and five stars rating on TRIPADVISOR! It is very good to know that the hospitality of our team members and leisure facilities allowed you to enjoy a great experience with your family and friends during your stay at our property. Should your plans brings you back to our sunny city, we would be... More 

Nijmegen, The Netherlands
Level Contributor
30 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here in the beginning of August. As a diamond member we were upgraded to a corner room, a lovely room with a lovely balcony and a lovely view. The bed was great, and the TV was of outstanding quality. The breakfast is big but good. Pools are nice, although not very clean! The water was a little bit... More 

Helpful?
Thank Maan B
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thank you very much for taking the time to post a review about Hilton Cartagena! We are pleased to note that you enjoyed our breakfast buffet and our Alcove Room as well as their scenic view and facilities. Your comments are very important to us, refurbishing and upgrading our facilities is our prime objective and your feedback will... More 

Ventura, United States
1 review
4 of 5 stars Reviewed 1 week ago

A very good hotel. Staff is very friendly, honest, and helpful. Pool and bar is great. Restaurants are good and good support. Front desk staff is very helpful, and concierge staff was helpful. You need to try Josephine's omlets. Eduedel's service for breakfast, or Andrea's recommendations for the town.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Robert A
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Robert, We truly appreciate you sharing your recent experience with us at our property. We are proud to know that the hospitality of our team members meet your expectations, comments like yours inspire us to continue working every day; I will personally share your feedback with Josefina and Andrea, they will be happy and appreciative to know that their... More 

New York City, New York
Level Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for 11 nights and it was a pleasant experience. The rooms were updated but there are some things that weren't updated properly in the bathroom but it wasn't a big deal for me. The direct tv made me feel as if I was home the times I was in the room. The city of Cartagena... More 

Helpful?
Thank Mio0111
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear guest, We are delighted to read that you enjoyed staying at the Hilton Cartagena and that you very much liked our beautiful city! Thank you kindly for your wonderful feedback regarding the comfort of our guest rooms, our high speed internet service and that you were able to take advantage of our convenient location. It was great to have... More 

Clovis, California
1 review
2 of 5 stars Reviewed 1 week ago via mobile

When I arrived at the hotel the check in service was really bad. I received no greeting, hello, how are you, just "passport" and credit card". She charged my credit card for the entire stay handed my documents and credit card back with a room key and then just stared at me. No welcome to the Hilton, suggestions for restaurants,... More 

Helpful?
Thank Randy L
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Randy, Thank you for your comments about your experience in our hotel. It is very important to us to know our guests opinion. We are very sorry to read that your experience at our property was not up to our usual high standard service; your comments have been shared with the corresponding management team and necessary actions will be... More 

Weston, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was very impressed with the City. I have not been there in many years and I found a beautiful City. Clean, safe and full of great hotels, restaurants and entertainment. The old City is absolutely astonishing. Beautiful houses, balconies, flowers. People very friendly and helpful. Definitely will come back soon.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Angela Maria N
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Angela, We are delighted to read that you enjoyed staying at the Hilton Cartagena and that you very much liked our beautiful city! Thank you kindly for your wonderful feedback; it was great to have you staying with us as our guest and we hope to welcome you soon. Sincerely, Vinod Agarwal – General Manager More 

New jersey
1 review
4 of 5 stars Reviewed 2 weeks ago

The experience was pleasant and location was great. The staff was friendly and helpful. I would recommended it and I would stay there again. My family enjoyed the pool and the kids liked the game room.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank G561XOmariav
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Maria, Thanks for choosing the Hilton Cartagena and letting us know you´re so happy with your stay at it! We are glad to know your experience at our hotel was so comfortable and satisfying for you and your family and that you and your kids really enjoyed our pool complex, play room for kids and our convenient location as... More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

It is OK summarizes my experience. Good hotel if you are traveling with Kids but if you are traveling without kids you should stay in the old city. Taxi from the Hilton to the old city is 8,000 to 10,000 The food at the hotel is average, nothing special.

Helpful?
Thank jdcardena
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Guest, Thanks to take the time to share your recent experience at our property! Your feedback helps us to improve every day and better serve our guests. We apologize because your experience at our property was ok and not overwhelming.We hope that you give us another opportunity to serve you once again and display the true Hilton service we... More 

New York, NY
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel, although it is not in the old city, is a perfect place to stay when visiting Cartagena. The rooms are very clean, the staff is helpful and polite, the pools are busy yet relaxing and the food is above what you would expect at a large hotel chain. There are many cabs to the old city. The area... More 

Helpful?
Thank Sedor
Vinod A, Gerente at Hilton Cartagena, responded to this review

Dear Sedor, We are delighted to read that you enjoyed staying at the Hilton Cartagena and that you very much liked our beautiful city! Thank you kindly for your wonderful feedback regarding our convenient location, nursery, pool complex, the comfort of our guest rooms as well as the kindness and hospitality of our team members, they are always willing to... More 

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
Official Description (provided by the hotel)
Appreciate Caribbean costal living at the Hilton Cartagena Hotel. All 341 guest rooms and suites face the ocean at this Colombia beachfront hotel. Stay in the Executive Tower and enjoy Executive Lounge access, located on the tenth floor, boasting panoramic views of the city. Sip an ice-cold beer or tropical juice from the Pool Bar, located in the middle of the hotel's three pools. Indulge in fried fish with coconut rice and plantain at the Cartagena beachside restaurant, Tibabuyes Kiosk. Enjoy a wood-baked pizza overlooking the pools at Pizza Al Forno. Watch the sunset while enjoying gourmet cuisine at Las Chivas Restaurant. Finish each night with evening cocktails in the relaxing atmosphere of El Cangrejo bar offering nightly entertainment. This Cartagena, Colombia hotel provides a variety of fitness options and family activities. Work out at the fitness center and swim lengths in the outdoor pools. Indulge in a massage or unwind in the sauna at the Well Being Center. Watch the children have fun at the colorful playground and the toboggan swimming pool. Challenge friends to a game of tennis on the courts. Host a business meeting, function or wedding overlooking the ocean at Hilton Cartagena. Select from 26,000 sq. ft. of indoor and outdoor event space. The hotel features a business center with wireless internet available in all meeting rooms and public areas. ... more   less 

Additional Information about Hilton Cartagena

Address: Avenida Almirante Brion | El Laguito, Cartagena 130001, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $159 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Cartagena 4.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Hilton Cartagena Hotel Cartagena
Hilton Hotel Cartagena
Cartagena Hilton Hotel
Hotel Style:
#9 On the Beach Hotel in Cartagena
#9 Business Hotel in Cartagena
#10 Family Hotel in Cartagena
#10 Spa Hotel in Cartagena
#13 Luxury Hotel in Cartagena
#26 Romantic Hotel in Cartagena
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