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Sofitel Legend Santa Clara

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Calle Del Torno 39-29 Barrio San Diego, Cartagena 130003 Colombia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1875)
Room & Suite (302)
Dining (127)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Legend Santa Clara
Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 242 hotels in Cartagena
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings.
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Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Restaurant
Breakfast available
Swimup bar
Poolside bar
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Languages Spoken
English, French, Spanish, Portuguese
2,436Reviews61Q+A100Room tips
Traveler rating
  • 1,916
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  • 45
Time of year
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Popular mentions
eli s wrote a review Jan 22
Tenerife, Spain172 contributions67 helpful votes
We have been more than happy to stay in Santa Clara, for the following: excellent and very attentive service in Reception, Hotel and Restaurant, excellent food and service for breakfast/ lunch/dinner excellent help for private necessities Beautiful and convenient setting in historic Cartagena
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Date of stay: November 2020
Location
Service
Sleep Quality
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 3 days ago
Dear Elydia, ¡We are more than happy to welcome you! Thank you for sharing your experience with us and for your comments about our staff, hotel, restaurant and location. We hope you continue visiting us. I will share your comments with the team involved, i am very sure they will be happy to know you mentioned the service offered by them. Regards, Daniela Martinez Guest Relations Manager
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juan calle wrote a review Jan 20
Atlanta, Georgia1 contribution
My wife and I live in Atlanta and got engaged and married in Cartagena. We try to go back often and this time we stayed at the Hotel Santa Clara. What an incredible property. The staff is very attentive, the food and drinks are delicious, facilities and amenities are the best in Cartagena. Juan Pablo is an amazing host and made sure we were taken care of the entire time. Every staff member remembered our names and our room number, what we liked to have for breakfast and our favorite drinks on the menu. The guest services manager send us a daily message asking if we needed anything for that day. Booking a massage, getting restaurant recommendations and a table reservation, booking excursions, everything was just one text away and they handled all of the coordination. The suites are spectacular and the coffee is top quality. If you are traveling to Cartagena, this should be the place you book without a doubt
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Date of stay: January 2021
Value
Location
Service
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 6 days ago
Dear Y3838JKjuanc, Being part of your anniversary celebration is a honor for us. Thank you for preferring us always while in Cartagena and thank you for acknowledge the service of our ambassadors, the quality of the food and drinks we offer and for mentioning our legendary suites in your comment. At Sofitel Legend Santa Clara we strive to provide a superior service for every guest and to create memorable experience for every guest who visit us. I will share your comment with the rest of the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Daniela Martinez Guest Relations Manager
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Sara E wrote a review Jan 19
London, United Kingdom2 contributions1 helpful vote
The pool area is just amazing, exceptional service, the staff is always very nice, attentive and proactive! The restaurant Jardin offers amazing food, and the bar Boticario great cocktails and the spot is just fantastic! I highly recommend it!
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Date of stay: January 2021Trip type: Traveled with family
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 6 days ago
Dear Celestine2011, Thank you very much for sharing your experience with us! Thank you for your comments about our pool, which is the biggest pool inside the walled city but over all thank you for highlighting our service. At Sofitel Legend Santa Clara we strive to provide a superior service to every guest. I will share your comments with our staff and specially with the chefs at Jardin and our bartenders at Boticario, I am sure they will be very happy to hear you recognition. We look forward to welcome you again. Regards, Daniela Martinez Guest Relations Manager
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John Paul S wrote a review Dec 2020
5 contributions
My wife and I had the privilege of staying at the Sofitel Legends Santa Clara during the Christmas timeframe. As our first vacation from home since March, bio security and safety was our top priority. Our arrival at the Sofitel was fantastic and exceeded all of our expectations. With screening and sanitation at the entrance, we were brought over to a very well socially distanced reception area where we were quickly checked in while one of the hotels butlers came by and introduced himself and gave a brief overview of the hotel, its protocols, and the services they were happy to offer. After being brought to our room, our suitcases arrived and the staff were very attentive to any question we had. The butlers (Ernesto, Gustavo, and Rudy) were fantastic to chat with each day to make any accommodations we needed (pool, restaurants, or transportation). The pool was definitely one of our most enjoyable locations in the hotel, offering a spacious area and beautiful sunlight, water, and service (special thanks to Oscar and Alex who really made all the difference there during our stay). House cleaning was also performed on a daily basis, coordinating with us through the butlers to only access our room when needed and when we were not there. Breakfast, lunch, dinner, and the bar were all fantastic as well, offering digital menus to browse. The service from the breakfast staff was fantastic, ensuring we were quickly sat, served a complimentary juice, and whatever our drink order was. At dinner, John the somalíes was fantastic at offering wine and drink/food recommendations. Overall, my wife and I would strongly recommend the hotel to anyone looking for top notch service, attention to detail, and taking all of the appropriate measures during an otherwise extremely difficult time to travel.
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Date of stay: December 2020Trip type: Traveled as a couple
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded 3 weeks ago
Dear johnpauls526, Thank you for choosing us to relax after all this situation. We appreciate very much for your feedback, your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Our priority is continue offering luxury experiences together with a safe environment for our guests. I will share your comment with our staff, specially with Rudy, Ernesto y Gustavo and the pool staff, Alex and Oscar and of course John our sommelier. We are glad to read your comments and to know that you enjoyed our “magnifique piscine”, legendary breakfast and privileged location. We hope to welcome you again this year! Regardas, Daniela Martinez Guest Relations Manager
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Daniel B wrote a review Dec 2020
West Palm Beach, Florida261 contributions72 helpful votes
+1
When we decided to go to Cartagena, staying at this hotel was the dealbreaker. I spent sometime before, and I've decided to come back. Excellent hotel. We had a wonderful stay at the hotel, greeted by a great staff. COVID safe. Extremely clean. We spent a lot of time at the hotel, the relaxed feel, location is amazing. The rooms spacious, cleaned, and awesome (stay at the colonial side). The staff was the friendliest. Definitely coming back.
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Date of stay: November 2020
Value
Location
Service
Room Tip: Colonial side, either Colonial suite or Duplex.
See more room tips
2 Helpful votes
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded Dec 16, 2020
Dear Danielbxx, thank you very much for taking the time of sharing your experience with us and the users of this platform. For us was a pleasure to have you here for a week. It is a honor to receive such a detailed feedback and with only but good comments for us. I will share your comment with the rest of the team they will be as happy as me to read your experience. We are looking forward to welcome you again. Regards, Daniela Martinez Guest Relations Manager
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PRICE RANGE
$217 - $527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel santa clara hotel cartagena, sofitel hotel santa clara, sofitel cartagena, cartagena sofitel
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
124
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Frequently Asked Questions about Sofitel Legend Santa Clara
Which popular attractions are close to Sofitel Legend Santa Clara?
Nearby attractions include Walled City of Cartagena (0.2 miles), La Serrezuela (0.2 miles), and Choco Museo (0.2 miles).
What are some of the property amenities at Sofitel Legend Santa Clara?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sofitel Legend Santa Clara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Santa Clara?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Legend Santa Clara?
Yes, parking is available to guests.
What are some restaurants close to Sofitel Legend Santa Clara?
Conveniently located restaurants include Lila's Pomarossa, Buena Vida Marisqueria y Rooftop, and Restaurante El Zaguan.
Are there opportunities to exercise at Sofitel Legend Santa Clara?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Sofitel Legend Santa Clara have an airport shuttle?
Yes, Sofitel Legend Santa Clara offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Legend Santa Clara?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Santa Clara offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Legend Santa Clara?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.