The ambiance is beautiful. Thr garden was alive and blooming, with chirping birds and bright sunshine. Then, the meal began. Everything was freshly prepared and delicious. The mimosa used fresh orange. Everything was beautifully presented.
Grounds are charming and historically significant. Formerly a cloister and a nice job of renovation. Good restaurants and amenities. Staff is very accommodating. Any issues we had were quickly resolved. Hotel offers a guided tour to explain the his and the crypt from the exorcised girl.
Simply wonderful historical architecture (the main building was monastery and later a hospital ) , top amenities and professional staff . The center garden is the perfect spot for lunch or a romantic dinner . Highly recommend for a quick getaway . They are also kid friendly.
Absolutely perfect in service, food, amenities, ambience. Can’t say enough about this amazing staff and hotel. Room was quiet and easy access to all places. 1621 restaurant is one of a kind. Thank you for making this stay amazing. We will be back soon!
It was an amazing stay at the hotel and the entire staff was extremely nice and friendly. Especially the cleaning lady Maria and Alex Vivas at the pool were amazing! But there were many more that made our stay so pleasant! When it comes to the staff I couldn’t imagine there to be a better hotel
What an extremely beautiful hotel this is! We (my 2 daughters and I) stayed in the hotel early august for 2 nights. This is absolutely paradise, what a quiet basis to enjoy Cartagena. Beautiful room, very friendly staff, delicious food and this all at a perfect location in the historical center of Cartagena. I would definitely recommend this hotel if you plan to go to Cartagena!
We stayed here for a few nights. Service was good and employees were friendly and helpful. We only ate here for breakfast, but it was also good. The hotel is a really cool old building and it has a great layout. The crypt is a quick must see. excellent central location in the old part of the city.
In all my travels, I have not experienced this hotel’s equal in regards to service. Atmosphere 10/10, staff 10/10, rooms 10/10, cleanliness 10/10. Kids were playing in the pool, in a second, someone came by with life vests and pool toys without even asking. Entering after a hot busy day felt like an oasis. Spa is absolutely incredible. People constantly cleaning, constantly asking how they can help you. The mayordomos are always helpful and ready with a smile - special shout out to Rudy who went above and beyond to make this trip memorable for my family. The restaurants and bars are incredible. Cannot wait to come back!
We had an amazing stay at the Sofitel Legend Santa Clara hotel in Cartagena. I will tell you the reasons. First, Elvis at check-in is very thoughtful and efficient. He gave us an upgrade and made sure our check-in process was smooth. It was a wonderful first impression of the hotel. The Concierge staff, especially Gabriel, is a friendly and highly-effective group. The information they provide is accurate and helpful. They will not stop until they get answers for you. They are on duty 24/7. The buffet breakfast is tremendous. There is a lady making fresh coffee (like a presentation, but you really get to drink the coffee). The coffee is exceptional. There is also a woman carrying the fruit tray on her head and she walks around serving fruit to guests. Amazing!!! Pool is beautiful and fun. There are no slides, etc, for kids, but the adults will love the relaxing surroundings. The pool staff is extremely professional. There are tons of staff working at the pool, so you will always get towels or drinks or whatever you need. I want to thank the restaurant team who prepared my three take-out breakfast bags because we had an early flight. We are very grateful for the delicious pastries, orange juice and hot chocolate. So thoughtful!! Thank you to Jesus Mira, our elegant and fun host/server at a six-course dinner at the hotel restaurant called 1621. The property location is great. Near the Wall, near many restaurants and churches, fun shops nearby. Rooms are normal size (not big), but I did not book the suite. The hotel itself is gorgeous. It is an old nun convent steeped in history. Beautiful property!! Lastly, our trip was made extremely special because of three Sofitel Ambassadors in the Butlers/Guest Services Group. They use WhatsApp to communicate with you and they answer immediately. Amaury is so sweet and answered all our needs. Gustavo is the ultimate gentleman and takes charge of everything! (I think Ernesto was on vacation.) We will always remember Rudy who was the first person we met and the last person we saw as we left for the airport. Rudy is why Sofitel Santa Clara excels. He is smart, fun, highly-skilled, can get anything done (reservations at La Cevicheria?? Impossible, but Rudy got it!), and Rudy knows everything about the property and Cartagena. You MUST stay at the Sofitel Santa Clara in Cartagena. (Btw, we also stayed at the Hotel Charleston Santa Teresa.) Thank you to all the Sofitel Ambassadors and team members who made our vacation memorable. (Aug2022, room 409A, family from San Francisco/Palo Alto/California)…
First time at Sofitel Legend. I was with my sons and my friends for 3 days and 3 nights and we had a wonderful time. The service is outstanding with a team of Majordomes “a sus orden” very careful to your needs. Thank you especially to the pool team led by Alex Vistas, all the life guards and waiters who we met were very professional and so kind. Alex makes you feel just at home 🥰 excellent room, excellent location and excellent food, I recommend this hotel 100% !!