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Calle Del Torno 39-29 Barrio San Diego, Cartagena 130003 Colombia
Lowest prices for your stay
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$380
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Free cancellation until 10/06/22
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Free cancellation until 10/06/22
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$377
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Free cancellation until 10/07/22
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Traveler (2059)
Room & Suite (421)
Dining (152)
What is Travelers’ Choice?
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sofitel Legend Santa Clara
Updated 10/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 296 hotels in Cartagena
Location
4.9
Cleanliness
4.7
Service
4.6
Value
4.1
Travelers' Choice
GreenLeaders Silver level
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings.
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Property amenities
Parking garage
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Snack bar
Special diet menus
Swimup bar
Poolside bar
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Salon
Solarium
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Minibar
Refrigerator
Flatscreen TV
Room service
Safe
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Historic Hotel
Languages Spoken
English, French, Spanish, Portuguese
2611Reviews67Q+A100Room tips
Traveler rating
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  • 54
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Popular mentions
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Most Recent
Ruth T wrote a review Sep 24
New Jersey74 contributions59 helpful votes
The ambiance is beautiful. Thr garden was alive and blooming, with chirping birds and bright sunshine. Then, the meal began. Everything was freshly prepared and delicious. The mimosa used fresh orange. Everything was beautifully presented.
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TAMAN1951 wrote a review Sep 15
Liberty Lake, Washington5897 contributions791 helpful votes
Grounds are charming and historically significant. Formerly a cloister and a nice job of renovation. Good restaurants and amenities. Staff is very accommodating. Any issues we had were quickly resolved. Hotel offers a guided tour to explain the his and the crypt from the exorcised girl.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 5 days ago
Dear Taman1951, Thank you for sharing your experience with us and for preferring us while in Cartagena. We appreciate very much your comments about our restaurants, staff and amenities. We hope to have the opportunity of welcoming you again. Sincerely, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane Y wrote a review Sep 13
Jupiter, Florida2 contributions
Simply wonderful historical architecture (the main building was monastery and later a hospital ) , top amenities and professional staff . The center garden is the perfect spot for lunch or a romantic dinner . Highly recommend for a quick getaway . They are also kid friendly.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 2 weeks ago
Dear Dianey, we thank you very much for taking the time to review your experience with us. It is a real pleasure to know that you enjoyed our beautiful garden. At Sofitel our team offers the most sophisticated service in town and of course everyone is welcome. We look forward to welcoming you back. Bertha Padilla, Guest Relations Coordinator.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
james s wrote a review Sep 13
1 contribution
Absolutely perfect in service, food, amenities, ambience. Can’t say enough about this amazing staff and hotel. Room was quiet and easy access to all places. 1621 restaurant is one of a kind. Thank you for making this stay amazing. We will be back soon!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 2 weeks ago
Dear James, Thank you very much for your excellent rating. We appreciate the time you have taken to rate us. We will transmit your compliments to our 1621 team and staff in general, they will be very happy to read your appreciations. We will be happy to welcome you next time, all the staff will always be at your disposal for whatever you need.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lennart I wrote a review Sep 2
2 contributions
It was an amazing stay at the hotel and the entire staff was extremely nice and friendly. Especially the cleaning lady Maria and Alex Vivas at the pool were amazing! But there were many more that made our stay so pleasant! When it comes to the staff I couldn’t imagine there to be a better hotel
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 3 weeks ago
Dear Lennart I, It is our pleasure to hear that you had a wonderful time here at the Sofitel Santa Clara. We will be more than happy to welcome you again, we feel very proud of our staff, we will share your comments with Alex, we are all glad that he made your stay perfect and enjoyable. Best Regards, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nynke wrote a review Aug 2022
Amsterdam, The Netherlands35 contributions31 helpful votes
What an extremely beautiful hotel this is! We (my 2 daughters and I) stayed in the hotel early august for 2 nights. This is absolutely paradise, what a quiet basis to enjoy Cartagena. Beautiful room, very friendly staff, delicious food and this all at a perfect location in the historical center of Cartagena. I would definitely recommend this hotel if you plan to go to Cartagena!
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 3 weeks ago
Dear 685nynked, We highly appreciate your nice comments about your experience in the Sofitel Legend Santa Clara. It is a real pleasure for us to know that your experience with us was memorable and we thank you for your interest in returning. We would be delighted to welcome you again. Thank you for your review and we look forward your next visit to Cartagena. Best Regards, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ianjonz wrote a review Aug 2022
Fort Lauderdale, Florida81 contributions94 helpful votes
We stayed here for a few nights. Service was good and employees were friendly and helpful. We only ate here for breakfast, but it was also good. The hotel is a really cool old building and it has a great layout. The crypt is a quick must see. excellent central location in the old part of the city.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Otro at Sofitel Legend Santa Clara
Responded 3 weeks ago
Dear ianjonz, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. We look forward to welcoming you again. Regards, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashley d wrote a review Aug 2022
United States3 contributions1 helpful vote
In all my travels, I have not experienced this hotel’s equal in regards to service. Atmosphere 10/10, staff 10/10, rooms 10/10, cleanliness 10/10. Kids were playing in the pool, in a second, someone came by with life vests and pool toys without even asking. Entering after a hot busy day felt like an oasis. Spa is absolutely incredible. People constantly cleaning, constantly asking how they can help you. The mayordomos are always helpful and ready with a smile - special shout out to Rudy who went above and beyond to make this trip memorable for my family. The restaurants and bars are incredible. Cannot wait to come back!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded Aug 22, 2022
Dear Q8499FDashleyd, We highly appreciate you took the time to review your experience with us. It is a real pleasure to know that you enjoyed your experience with us. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share your comments with our team, especially with Rudy. They will be delighted to read your impressions. We will be happy to welcome you again in your next visit to Cartagena. Regards, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
YongJia wrote a review Aug 2022
Shanghai11 contributions2 helpful votes
+1
We had an amazing stay at the Sofitel Legend Santa Clara hotel in Cartagena. I will tell you the reasons. First, Elvis at check-in is very thoughtful and efficient. He gave us an upgrade and made sure our check-in process was smooth. It was a wonderful first impression of the hotel. The Concierge staff, especially Gabriel, is a friendly and highly-effective group. The information they provide is accurate and helpful. They will not stop until they get answers for you. They are on duty 24/7. The buffet breakfast is tremendous. There is a lady making fresh coffee (like a presentation, but you really get to drink the coffee). The coffee is exceptional. There is also a woman carrying the fruit tray on her head and she walks around serving fruit to guests. Amazing!!! Pool is beautiful and fun. There are no slides, etc, for kids, but the adults will love the relaxing surroundings. The pool staff is extremely professional. There are tons of staff working at the pool, so you will always get towels or drinks or whatever you need. I want to thank the restaurant team who prepared my three take-out breakfast bags because we had an early flight. We are very grateful for the delicious pastries, orange juice and hot chocolate. So thoughtful!! Thank you to Jesus Mira, our elegant and fun host/server at a six-course dinner at the hotel restaurant called 1621. The property location is great. Near the Wall, near many restaurants and churches, fun shops nearby. Rooms are normal size (not big), but I did not book the suite. The hotel itself is gorgeous. It is an old nun convent steeped in history. Beautiful property!! Lastly, our trip was made extremely special because of three Sofitel Ambassadors in the Butlers/Guest Services Group. They use WhatsApp to communicate with you and they answer immediately. Amaury is so sweet and answered all our needs. Gustavo is the ultimate gentleman and takes charge of everything! (I think Ernesto was on vacation.) We will always remember Rudy who was the first person we met and the last person we saw as we left for the airport. Rudy is why Sofitel Santa Clara excels. He is smart, fun, highly-skilled, can get anything done (reservations at La Cevicheria?? Impossible, but Rudy got it!), and Rudy knows everything about the property and Cartagena. You MUST stay at the Sofitel Santa Clara in Cartagena. (Btw, we also stayed at the Hotel Charleston Santa Teresa.) Thank you to all the Sofitel Ambassadors and team members who made our vacation memorable. (Aug2022, room 409A, family from San Francisco/Palo Alto/California)
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded Aug 22, 2022
Dear YongJia, It is a real honor for me to read such a nice review about your stay with us. Thank you very much for sharing your experience in detail with us and for choosing us during your visit to Cartagena. We were more than happy to welcome you and to assist you with any request you may had. I am happy to know you enjoyed your room, the pool, the location and the city itself. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I will share it with all our team, specially with Jesus, Elvis, Gabriel and all the butlers team (Amaury, Rudy and Gustavo). I am sure that they will be happy to know that you had a pleasant stay with us. Your kind review is highly motivating as it is our priority to exceed our customer’s expectations. We can’t wait to welcome you again. Regards, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CCN wrote a review Aug 2022
Luxembourg City, Luxembourg15 contributions11 helpful votes
+1
First time at Sofitel Legend. I was with my sons and my friends for 3 days and 3 nights and we had a wonderful time. The service is outstanding with a team of Majordomes “a sus orden” very careful to your needs. Thank you especially to the pool team led by Alex Vistas, all the life guards and waiters who we met were very professional and so kind. Alex makes you feel just at home 🥰 excellent room, excellent location and excellent food, I recommend this hotel 100% !!
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Try a room in the Colonial area, for example the suite C54, as they are just splendid 😀
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniela Martinez, Other at Sofitel Legend Santa Clara
Responded Aug 19, 2022
Dear Chlecrpn, Thank you very much for your great rating. We appreciate the time you have taken to rate us. It is a real pleasure for us to know that your experience with us was memorable. We really appreciate your comments about your stay at Sofitel Santa Clara. I will share your comment with all the team, specially with Alex and the Butlers. Thank you again for sharing your experience, we hope you visit us again. Sincerely, Daniela Martinez Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$297 - $403 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel santa clara hotel cartagena, sofitel hotel santa clara, sofitel cartagena, cartagena sofitel
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
124
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Frequently Asked Questions about Sofitel Legend Santa Clara
Which popular attractions are close to Sofitel Legend Santa Clara?
Nearby attractions include Walled City of Cartagena (0.2 miles), La Serrezuela (0.2 miles), and Plaza de San Diego (0.03 miles).
What are some of the property amenities at Sofitel Legend Santa Clara?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Sofitel Legend Santa Clara?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Legend Santa Clara?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sofitel Legend Santa Clara?
Yes, a parking garage is available to guests.
What are some restaurants close to Sofitel Legend Santa Clara?
Conveniently located restaurants include Buena Vida Marisqueria y Rooftop, Restaurante 1621, and Cancha Restaurante.
Are there opportunities to exercise at Sofitel Legend Santa Clara?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Sofitel Legend Santa Clara have airport transportation?
Yes, Sofitel Legend Santa Clara offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Legend Santa Clara?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Legend Santa Clara offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Legend Santa Clara?
The staff speaks multiple languages, including English, Spanish, French, and Portuguese.