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Sofitel Legend Santa Clara

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Traveler (1500)
Room & Suite (301)
Pool & Beach (166)
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Overview
  • Excellent81%
  • Very good13%
  • Average4%
  • Poor1%
  • Terrible1%
Travelers talk about
“butler service”(21 reviews)
“former convent”(26 reviews)
“beautiful hotel”(85 reviews)
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jun 4Jun 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,051)
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1,003 results
Traveler rating
740
162
55
23
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LanguageEnglish
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All reviewsbutler serviceformer conventbeautiful hotelel coroold citypersonal butlerconcierge deskfifth floorluxury hotelwalled citypool arealarge poolsuperior roomwithin the wallsgreat poolday tripspa
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1 - 5 of 1,003 reviews
Reviewed yesterday

Large hotel with a personal touch. Everyone from the front desk staff to the concierge to the pool staff here are wonderful and inviting. The concierge booked an island trip for us, gave us several recommendations, organized all of our transportation for us and made...More

Thank The_Fillet
Reviewed 2 weeks ago

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Review collected in partnership with Accorhotels.com
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 2 weeks ago

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Reviewed 3 weeks ago

Built in an old convent in the heart of the old city, Sofitel Legend Santa Clara did not disappoint. The whole place is beautiful. The pool, bars and location cannot be beaten. We had a junior suite that included the butler service. Our butler, Rudy...More

1  Thank TonyDohertyOz
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 3 weeks ago

Dear TonyDohertyOz, We are delighted to know that you had a good time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience one of our legendary services: Butler. They are the part of our staff that takes care...More

Reviewed 3 weeks ago via mobile

Been here with my wife for 1 night as part of our mini honeymoon trip. The hotel is simply spectacular! Obtained from an old convent, the hotel keeps that mystic atmosphere typical of old convents. The internal garden is fabulous as well as the poo...More

2  Thank Federico Z
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 3 weeks ago

Dear Federico Z, We highly appreciate your compliments about your stay with us. At Sofitel we strive to create memorable experiences to our guests and to make them feel special and at home. We would like to thank you for choosing our hotel as part...More

Reviewed 3 weeks ago

There are two main communities to stay in Cartagena. One is the Bocagrande and the other is the walled city. I was told Bocagrande is like the "miami" of Cartagena, from afar it is a collection of modernish looking, tall white buildings. I can't say...More

1  Thank Daniel M
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 3 weeks ago

Dear Daniel M, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests...More

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About
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Pool
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Pool
Hot Tub
Outdoor pool
Details
Price range
$259 - $769 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Green Hotel in Cartagena
#3 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Spa Hotel in Cartagena
#7 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$259 - $769 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Green Hotel in Cartagena
#3 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#4 Spa Hotel in Cartagena
#7 Luxury Hotel in Cartagena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (1500)
Room & Suite (301)
Pool & Beach (166)
Dining (75)
Family and Play Areas (47)
Business Center & Event Rooms (4)
Questions & Answers
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Lisa P
May 10, 2018|
AnswerShow all 3 answers
Response from Lee P | Reviewed this property |
No. I had full access to Trip Advisor and all other sites as did many others who were at the hotel with us .
0
Votes
SenoritaSuzieCapeCod
March 13, 2018|
AnswerShow all 3 answers
Response from Linda B | Reviewed this property |
Breakfast is about $25 US buffet style - so expensive but wonderful. You can also have eggs however you want them cooked in addition. You can eat inside the restaurant or out in the courtyard.
1
Vote
SparkyP82
March 7, 2018|
AnswerShow all 11 answers
Response from NigellaCB | Reviewed this property |
I agree with Laura and Rosemary that this is a family-friendly resort. But it could be a very romantic getaway for couples as well. Whether one encounters kids or not I guess depends on the season. We were there off season... More
1
Vote
Room Tips
"Choose a room on the 3rd floor ans above for the best views, but beow is interesting as well."
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"Ask for a room facing the town (not the pool) if possible!"
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"Higher floors are more exquisite ... Next to the sea ..."
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"Definitely go for the Colonial Suites. Book a spa treatment everyday."
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