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Sofitel Legend Santa Clara

Traveler (1665)
Room & Suite (323)
Pool & Beach (174)
Overview
Calle Del Torno 39-29 Barrio San Diego, Cartagena 130003 Colombia See on map
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
Feb 3Feb 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,195)
Filter reviews
1,074 results
Traveler rating
793
172
58
28
23
Traveler type
Time of year
LanguageEnglish
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793
172
58
28
23
Show reviews that mention
All reviews butler service el coro beautiful hotel old city pool service walled city luxury hotel pool area large pool within the walls breakfast buffet is great pool the entire staff rosario islands day trip convent spa
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1 - 5 of 1,074 reviews
Reviewed 2 days ago via mobile

The hotel was amazing! They really managed to keep the structure of the old convent with the beautiful court yard and the rooms as well as the rest were fantastic. You could feel the history walking around the hallways. Service was impeccable, breakfast could not...More

Date of stay: September 2018
Thank Q9933DZmariap
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded yesterday

Dear Q9933DZmariap. We would like to thank you for sharing your impressions about your stay at the Sofitel Legend Santa Clara. It is a real pleasure for me to read that your experience was memorable and that we surpassed your expectations. I will share your...More

Reviewed 1 week ago

We thought Sofitel Legend Santa Clara was fabulous! Service excellent and with a smile! We loved leaving the elegant walls of the former convent and being smack in the middle of the noisy, vibrant, colorful Old City. Enjoyed our walk with Jesse, the fitness instructor....More

Date of stay: January 2019
1  Thank hderman1
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 1 week ago

Dear Mrs. hderman1 We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are...More

Reviewed 2 weeks ago via mobile

Am sure this hotel is a wonderful place to stay by they need to work on the way they greet guests looking to sample their restaurant. We were stopped very rudely in our tracks and marched into a room with no explanation. Teach your staff...More

Date of stay: January 2019
1  Thank SimonD41
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 1 week ago

Dear Mr Simond41 Thank you for taking the time to review the Sofitel Legend Santa Clara. We would like to apologize for the negative experience you had with us. Please rest assured that we strive to provide a superior service to all our guests. We...More

Reviewed 2 weeks ago

We have been staying at Santa Clara every year since it opened in 1997... Unfortunately, we have seen the quality of food and beverage decreasing year after year. Now, the breakfast buffet is just not acceptable for a Sofitel Legend of this kind : the...More

Date of stay: January 2019
1  Thank boni2s
Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa ClaraResponded 1 week ago

Dear Boni2s Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction...More

Reviewed 2 weeks ago

Our three-generation family group of 13 (ages 16 to 83) booked this hotel as part of our wonderful Colombia trip planned and implemented by R. Crusoe and Son travel agency, with their local Galavanta travel partners. Beautiful hotel, wonderfully situated, great rooms, service, food. A...More

Date of stay: December 2018
1  Thank Edward R
Response from SantaClaraCartagena, Guest experience coordinator at Sofitel Legend Santa ClaraResponded 2 weeks ago

Dear Mr.Edward R At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you and your family as a part of Santa Clara...More

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About
Description
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in More style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Pool
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Outdoor pool
Refrigerator in room
Wheelchair access
Beachfront
Free Parking
Breakfast included
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
On the Beach
,
Business
,
Onsen
,
Family
,
Romantic
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
On the Beach
,
Business
,
Onsen
,
Family
,
Romantic
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
124
Price range
$283 - $740 (Based on Average Rates for a Standard Room)
Also Known As
Sofitel Santa Clara Hotel Cartagena
,
Sofitel Hotel Santa Clara
,
Sofitel Cartagena
,
Cartagena Sofitel
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Hotel class
Awards & Recognition
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Travelers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Hotel Style
On the Beach
,
Business
,
Onsen
,
Family
,
Romantic
,
Spa
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
124
Price range
$283 - $740 (Based on Average Rates for a Standard Room)
Also Known As
Sofitel Santa Clara Hotel Cartagena
,
Sofitel Hotel Santa Clara
,
Sofitel Cartagena
,
Cartagena Sofitel
Location
Colombia > Bolivar Department > Cartagena District > Cartagena
Photos
Traveler (1,665)
Room & Suite (323)
Pool & Beach (174)
Dining (85)
Family and Play Areas (49)
Business Center & Event Rooms (14)
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Questions & Answers
Ask a question
Dominick R
December 7, 2018|
AnswerShow all 2 answers
Response from Lee P | Reviewed this property |
This venue is magnificent for a wedding. What can be doe with the ballroom is simply amazing. The food is excellent and having guests stay at the reception venue is perfect for the extended stay. Our son and his wife had... More
0
Votes
David R
November 13, 2018|
AnswerShow all 5 answers
Response from IamLuving2Travel | Reviewed this property |
Hi...the staff there are amazing so not sure it will be an issue but perhaps be upfront with them.
0
Votes
David Y
October 23, 2018|
Answer
Response from Luz Maria W |
Good morning! I did not visit the fitness center during my stay. The hotel is absolutely amazing! The service and customer service is beyond anything you will experience. Have fun!
0
Votes
Room Tips
"All 7 rooms were great -- 3 with king-size beds, 3 with twin queen-size beds, 1 two-story suite."
edwardr237
2 weeks ago
Read review
"The duplex rooms in the historic portion of the hotel are great - like a hotel within the hotel."
Eric1012
2 weeks ago
Read review
"choose a pool view room"
leech_family
Dec 9, 2018
Read review
"Request a room on the 2nd or a higher floor"
bernieshaw222
Oct 20, 2018
Read review
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