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Sofitel Legend Santa Clara

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1,543 Reviews from our TripAdvisor Community

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Showing 755: English reviews
alexandria, virginia
Level Contributor
153 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a one week stay in Santa Clara. I can easily say that it is the Best hotel in Cartagena. I have stayed in others of the same level, and this by far is my favorite. Stayed in a room overlooking the pool with a balcony. The room was very spacious. Had a king bed, sofa bed, coffee... More 

Helpful?
Thank tikibartobe
Mexico City, Mexico
Level Contributor
72 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I had heard very good opinions about this hotel, and it is good, but not great. The rooms are a bit old, very used sheets, towels, etc. The common areas are beautiful, really special. My recommendation would be, stay at another hotel and come to this one to have a drink.

Helpful?
Thank Rdk1222
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

Beautiful hotel, friendly,helpful,professional staff, we stayed a week and had three amazing spa session, so well worth using here,safe location, yummy restaurants in and around the hotel,we will be back ..

Helpful?
Thank Vilka m
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Vilka m, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our... More 

Ile-de-France, France
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel is really splendid. There is a lovely patio and beautiful and old furniture.The swimming pool is big. The bedrooms are clean and the bed is very comfortable. An adaptor is provided Futhermore, the breakfast is excellent and there is something for everyone: ham and cheese, "pain au chocolat", juices, fruits, yoghurt .. To conclude, the staff is really... More 

Helpful?
Thank Calypso V
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Calypso V, We highly appreciate your took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us.... More 

Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent a wonderful time at this hotel. Ideally located in the outstanding historical center of Cartagena, SOFITEL Santa Clara is a marvelous place. Extraordinary patio, huge swimming pool, excellent beds, and very good breakfast. Wifi works great, my son was even able to play at Pokemon go in the hotel ! Service is warm and very attentive. We spent... More 

Helpful?
Thank Valerie V
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Valerie V, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive feedback from our guest, to in order to improve everyday. I will share your comments with our team and I am pretty sure that this feedback will serve as an encouragement to all of... More 

Bogota, Colombia
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Sofitel has one of the most amazing arquitecture of Cartagena attractions and hotels. Hotel is located in the middle of the old city and you can reach everything by walk. You can find so many good restaurants near by and do not have to ride a cab. Rooms are very comfortables, breakfast is absolutely delicious and pool is so relaxing... More 

Helpful?
Thank Anyibbc
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Anyibbc, Thank you very much for taking the time share those special words. We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I visited Cartagena for part of our honeymoon and although we were unable to stay at the hotel (they were booked the weekend of our stay) our friends had recommended the restaurant which we came to on our very last night in Columbia. We were very impressed with the setting, service and the food was fabulous. Next... More 

Helpful?
Thank Michelle L
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Michelle L, Thank you very much for those special words. We will more than happy to welcome you in your next visit to Cartagena. I am glad to know that your experience at 1621 was fabulous and you keep with you a good memory. kind regards, Nathalia Pedraza H Guest Experience Coordinator More 

Virginia
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I came to this hotel with my family, including my young children, and parents. What I thought it would be a relaxing upscale family environment, turned out out to be something of what the Hotel Santa Clara should be ashamed of: it is the playground of very old guys and women young enough to be their grand daughters. I read... More 

Helpful?
2 Thank RioBabelle
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear RioBabelle, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to... More 

New York City, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We were married at the hotel last month and were extremely satisfied with the quality of service we experienced, not only with respect to our event plans but also for our invited guests during their stay. The staff is incredibly helpful and willing to do whatever necessary to ensure your trip is unforgettable. Furthermore, the rooms are serene and inviting,... More 

Helpful?
Thank mrober218
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear mrober218, Thank you very much for your nice comments about your stay in the Sofitel Legend Santa Clara. We are happy to read that you had enjoyed one of your best days in life with us. At Sofitel we care about creating memorable experiences in each of our outlets, this is why we have created sophisticated rituals that evoke... More 

Sao Paulo, SP
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As soon you get inside for check in, someone comes to offer a cold wet towel to clean your hands before you taste a refreshing iced tea right in the main lobby. So nice! The staff is super friendly, almost every evening by 6-7pm someone comes to our room to check if we need something else, like towels, water, and... More 

Helpful?
1 Thank Comidapresente
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Comidapresente, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. Thank you for taking the time and share your experience. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $297 - $947 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Green Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#6 Luxury Hotel in Cartagena
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