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Sofitel Legend Santa Clara

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1,574 Reviews from our TripAdvisor Community

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Showing 766: English reviews
Atlanta, Georgia
Level Contributor
44 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This is a stunning hotel with a rich history. As a convent to the Poor Clares Order you walk through the same walkways they did since 1621...pretty cool. The original walls stand and the nuns' garden area is now the pool. Oscar at the pool is lovely, saving us a cabana everyday which was a saving grace from the sweltering... More 

Helpful?
Thank Emma L
North Miami Beach, Florida
Level Contributor
259 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We went for lunch, from the moment we walked in, we were greeted warmly and got a table with a nice view of the pool area. Food was delicious, best coconut dessert,AC and Wifi, definitely will go back, very classy.

Helpful?
Thank BeatrizG2
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

This is a beautiful hotel and the property is unique. Staff are attentive and very friendly. Food and service were as I'd expect from a hotel that clearly makes the majority of it's guests very very happy. Nothing was too much trouble for staff or management and I have to say our 8 night stay was an excellent experience. Cartagena... More 

Helpful?
Thank Russell M
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Russell M, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our... More 

New York, NY
Level Contributor
77 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My second visit to the Santa Clara, and can't wait to visit again! The overall atmosphere of the hotel is understated elegance. We stayed in a duplex Junior Suite. Great bed, great amenities, great A/C! The breakfast buffet has plenty of fresh fruit, an abundance of pastries, and a large smattering of local specialties. The pool area is large, relaxing... More 

Helpful?
Thank tribecadoc
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear tribecadoc, It is a real pleasure for us to read the details about your stay at the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This converted convent is absolutely beautiful. The architecture is stunning and very clever mix of old with new. The bar in the old part of the hotel is fabulous with lots of wines and champagne to choose from (not the norm in Cartagena). Although very expensive. The tapas at the bar was also delicious. The room we had was very... More 

Helpful?
Thank Ydt26
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Ydt26, Thank you in advance for sharing your experience at Sofiel Legend Santa Clara. I would like to apologize for your feeling of regular staff service; I can assure you that this is not the service quality that we strive to provide to our guests. Please rest assured that we are taking the appropriate measures to address the problem... More 

Tampa, Florida
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the only hotel in Cartagena that deserve 5 stars, at this beautiful property and the helpful staff you live the history in luxury. From the minute you walk in you feel the relief nice hotel, rooms, pool and the best location in Cartagena.

Helpful?
Thank Samer M
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Samer M, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. All our team will be pleased to know that your visit is unforgettable. Thank... More 

Sydney
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The property is absolutely gorgeous and located within the Unesco-listed world heritage walled city of Cartagena. Many of the city's prime tourist attractions are within walking distance from the hotel making it a convenient. The stay didn't come cheap at roughly $600/night but I stayed on a beautifully renovated deluxe (luxury) room, which felt airy and bright despite only having... More 

Helpful?
Thank sydprime
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Mrs. Kandel, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara Cartagena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Minneapolis, Minnesota
Level Contributor
79 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. We had a wonderful room but the best part was the helpfulness of the staff. They made restaurant reservations for us and were very friendly and helpful. The breakfast was also very good. The location in the old city was perfect.

Helpful?
Thank grouse47
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Grouse47, We are delighted to read your opinion about your stay with us. Our guests’ comments are very important for us. At Sofitel we strive to provide a superior service for every guest and we work in order to create memorable and special experiences. Thank you for taking the time to review our historical monument and services and we... More 

San Francisco, California
Level Contributor
331 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we arrived until the moment we left the service here was great! The entire staff was just amazing so kind and welcoming. Our room was very nice, with a balcony overlooking the beautiful pool area! Large room with a great bathroom and great shower. WIFI was super! The pool is just gorgeous and huge , great service... More 

Helpful?
Thank travelapple
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Travelapple, It is a real pleasure for us to read all the details regarding your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

What a great place. Service is great and they would go the extra mile to ensure your stay is great. Nice room with great views.. Lot of restaurant choices nearby and bars with music and Colombian night life. If breakfast is not include try Malanga just outside the hotel. And the pizzas for dinner or lunch across the street are... More 

Helpful?
Thank JC G
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Mr. JC G, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $300 - $955 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 Business Hotel in Cartagena
#1 On the Beach Hotel in Cartagena
#1 Green Hotel in Cartagena
#3 Spa Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
#6 Luxury Hotel in Cartagena
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