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Sofitel Legend Santa Clara

Traveler (1687)
Room & Suite (334)
Pool & Beach (175)

About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
GreenLeaders Silver level
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings.
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Property amenities
Free High Speed Internet (WiFi)
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Historic Hotel
HOTEL CLASS
2,220Reviews
1,898Photos
50Q+A
100Room tips
Traveler rating
  • 1,743
  • 303
  • 93
  • 44
  • 38
Time of year
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Popular mentions
+1
We absolutely loved this place. The staff was so warm and professional. The property was gorgeous, and everyone was so warm and welcoming. We had priority check in because of our status with American Express, and they upgraded us and were extremely accommodating. Highly
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Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa Clara
Responded yesterday
Dear 935lynnl We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you for your interest in returning in your next visit and we hope to have the pleasure to welcome you again in the near future. Heyder Baldiris Guest Experience Coordinator
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+1
I frequently traveled to Cartagena for work, and the Sofitel Santa Clara was my hotel of choice. The staff was second to none, and added a personalized touch during each visit. The rooms had Nespresso coffee machines and local tropical fruit as a welcome gift. The pool was a
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Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa Clara
Responded 5 days ago
Dear EmilyFree99 At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, I will share your comments with all our team. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator
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We stayed at this beautiful historic property for three nights. My partner got very sick upon arrival (not their fault) and they were very helpful securing medical attention. A shout-out to Luis in the Concierge office who was very helpful to us. The location is ideal, as you
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Response from SantaClaraCartagena, Guest Experience coordinator at Sofitel Legend Santa Clara
Responded 5 days ago
Dear Mrs Gloria S We really appreciate your comments about your stay at Sofitel Santa Clara, your feedback is very important to us. It is a pleasure to hear that you had a wonderful time with us in our 17th century monument. Your kind comments are highly motivating as it is our priority to exceed our customers’ expectations. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you again in the near future. Heyder Baldiris Guest Experience coordinator
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We just spent a week at the Sofitel Legend Santa Clara celebrating our anniversary. The hotel is AMAZINGLY BEAUTIFUL - a lovely oasis to return to following a morning out walking and touring. The main courtyard is like no other, and the ambiance throughout the entire hotel is
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Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa Clara
Responded 1 week ago
Dear SenoritaSuzieCapeCod At Sofitel Legend our mission is to create unforgettable experiences for our guests, we are delighted to hear you had a memorable one, and for us it is an honor to have you, as a part of Santa Clara family. I will share your comments with all our team especially with Erick, Rudy, Edson and marcos. I am sure that they will be very pleased to hear that you remember them because of the efforts they made to make you and your family feel special. Thank you again for taking the time to write this review which is helpful as we always strive to improve our services. We hope to have the pleasure to welcome you again in you next visit to Cartagena. Heyder Baldiris Guest Experience Coordinator
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No matter how nice and all is perfect if you can’t sleep at night cause of the people talking in the street, the horns of cars , the beep beep beep of a truck backing up.....your no 5 stars no more and you can’t charge so much money for a room I’m never coming to sleep here
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Response from SantaClaraCartagena, Guest Experience Coordinator at Sofitel Legend Santa Clara
Responded 1 week ago
Dear W9955AUmartinr We highly appreciate your kind comments about your experience in our 17th century monument and we are pleased to share with you that we were recently named number 1 in South America by the renowned Luxury travel magazine Conde Nast Traveler. At Sofitel, we strive to provide a superior service experience for every customer; therefore your impressions are very important to our organization and your satisfaction and comfort is our priority. To do so, we welcome each and every comment and take measures to ensure experience we create for our guests is a memorable one. Thank you again for sharing your experience, and i would like also to apologies for the situation that you experienced during your stay, we look forward to having the opportunity to serve you again in the near future. Heyder Baldiris Guest Experience Coordinator
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12345667
No idea, but for sure it would be a wedding to remember. You should call the Hotel for the prices.
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Hi...the staff there are amazing so not sure it will be an issue but perhaps be upfront with them.
0 votes
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Good morning! I did not visit the fitness center during my stay. The hotel is absolutely amazing! The service and customer service is beyond anything you will experience. Have fun!
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You can get either a King or two I believe doubles. Rooms are very nice with all the amenities. Roomy bathrooms, comfortable beds, safe, coffee maker....we love this property!
1 vote
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Bring your ATM card and get Colombian pesos from a bank ATM
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12345610
"We were on a ground floor room on the back side. Could here horses from the carriages at night but not too bad."
"We had a pool view, but there are many fine options"
"High floor"
"Stay in a room closer to the ocean"
"All 7 rooms were great -- 3 with king-size beds, 3 with twin queen-size beds, 1 two-story suite."
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12345620
PRICE RANGE
$276 - $839 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel santa clara hotel cartagenasofitel hotel santa clarasofitel cartagenacartagena sofitel
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
124
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