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Sofitel Legend Santa Clara

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GreenLeadersSilver level
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1,510 Reviews from our TripAdvisor Community

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Showing 744: English reviews
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

On all levels this hotel is by far the best place to stay in Cartagena. The location: 5⭐️service: 5⭐️rooms:5⭐️food: 5⭐️. Amazing pool, wonderfully friendly staff and delicious breakfast. The only constructive feedback I would give is that the gym was clearly designed by a woman, it needs bigger weights and better layout. Otherwise, if I could afford it, I would... More 

Helpful?
Thank Brucemarais
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel atmosphere is second to none in Cartagena. The lush interior courtyard and the modern updates set against the colonial architecture is something out of a dream sequence. Service was stellar from the moment we arrived and Edson from concierge services provided very high level personalized service throughout our stay. Unfortunately, the scratchy sheets and bedding made our stay... More 

Helpful?
Thank Andrea M
Belo Horizonte, MG
Level Contributor
176 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I was not in this hotel, but was told to go for dinner at the restaurant. Fantastic place in terms of beauty and food. Very modern Colombian cuisine in a nice old convent of nuns, right in the historic district.

Helpful?
Thank icorreia
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear icorreia, Thank you very much for your nice comments about your experience at the 1621 restaurant. We are happy to read that you had a really good time. We will share your comments with the team. At Sofitel we care about creating memorable experiences in each of our outlets, this is why we have created sophisticated rituals that evoke... More 

Miami, Florida
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent location within the walled city. Walking distance to great restaurants and plazas. Nice restaurants in plaza right at entrance to hotel. Hotel grounds are beautiful. We bought the the breakfast buffet with the hotel. Great idea. Great staff. Very friendly front desk and doorment. Especially Carlos. Comfortable beds and pillows. Nice bathrooms and showrs. Safe in room. Good air... More 

Helpful?
Thank MiamiArchitect
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear MiamiArchitect, Thank you very much for your kind comments about our facilities. We also appreciate you took the time to contact us and share your impressions. It is a real pleasure for us to hear that you had a wonderful stay in Cartagena and in our 17th century monument. I will share your comments with all our team, specially... More 

Brasilia, DF
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Sofitel Legend Santa Clara, be my guess. Since the front desk, you (and your family) will be a special guess in a special house. People very kind will be found. Nice breakfast, a enviable pool, a special atmosphere. Everything will be you very happy and and experience the colombian magical realism. Highly recommended.

Helpful?
Thank Eustaquio_Costa
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Eustaquio_Costa, Thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services and our staff. We... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

From great infrastructure to gentle and caring service, Sofitel Legend Santa Clara had everything we were looking for in our vacation. We loved relaxing at the swimming pool and eating at the 2 excellent restaurants. Edson, our personal concierge, simply could not have been more attentive: he helped us plan our days in Cartagena and made sure my son had... More 

Helpful?
Thank Ana C
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Ana C, We are delighted to know that you had a good time in the Sofitel Legend Santa Clara. It is nice that you had the opportunity to experience one of our legendary services: Butler service. They are the part of our staff that takes care of every detail in their guests’ stay. We appreciate your comments and rest... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

If you are looking for Luxury inside " La ciudad amurallada" this is the hotel… Beautiful hotel, Customer Services is out of the rate ( more than 5 stars). The room by itself was renovated and upgraded on the first floor just in front of the pool ( excellent ) and the brunch was really good including champagne...

Helpful?
Thank Gustavo S
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Gustavo S, Thank you very much for your nice comment about our property and our service. We will be more than happy to welcome you again and it is an honor to know that it was a very enjoyable experience for you. At Sofitel we strive to create special memories for our guests and it is a pleasure to... More 

Bedford, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Beautiful architecture, center of town so its easy to walk everywhere. Phenomenal service, Leslie in particular was so helpful and lovely. All the staff was great and Nespresso machine in each room is an added bonus.

Helpful?
Thank dpeace1
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear dpeace1, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Carpinteria, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here in April. It is a converted convent from the 1600's.. So beautiful , friendly staff,great food. Great location. Pricey for Cartagena..but worth it! We stayed a few nights on our arrival to Colombia with an ocean view..very pretty. On the last day in Colombia (after exploring this amazing country) we went for the less... More 

Helpful?
Thank aquagirl64
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear aquagirl64, We highly appreciate your took the time to review your experience with us. It is a real pleasure to know that your experience in the Sofitel Legend Santa Clara exceeded your expectations. At Sofitel we strive to provide the most sophisticated service in the city, this is the reason why your opinion is very important for us. I... More 

Beirut
Level Contributor
87 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The old convent part of this hotel is simply wonderful. The new building has less charm by comparison but the hotel is a great experience in itself. The service is very good, rooms are spacious and bathroom good. Breakfast is excellent. A very good stay even though expensive for Colombian standards.

Helpful?
Thank BusinessLeb
SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear BusinessLeb, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive feedback from our guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Originally built as a convent in 1621, the Sofitel Santa Clara is a legendary landmark in the heart of Cartagena's walled city. Transformed into a luxury hotel in 1995, the Sofitel Santa Clara, unique in style, combines the allure of history with local hospitality and the art of French savoir-faire. Mixing Colonial and Republican-style architecture with modern comfort, the hotel features gourmet cuisine, exceptional service, a world-class spa, meeting facilities and state of the art technology for events, conventions and weddings. ... more   less 

Additional Information about Sofitel Legend Santa Clara

Address: Calle Del Torno 39-29 | Barrio San Diego, Cartagena 130003, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $292 - $966 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Legend Santa Clara 5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Sofitel Santa Clara Hotel Cartagena
Sofitel Hotel Santa Clara
Sofitel Cartagena
Cartagena Sofitel
Hotel Style:
#1 On the Beach Hotel in Cartagena
#1 Business Hotel in Cartagena
#1 Green Hotel in Cartagena
#2 Spa Hotel in Cartagena
#4 Luxury Hotel in Cartagena
#4 Family Hotel in Cartagena
#4 Romantic Hotel in Cartagena
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