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Casa Marta Cartagena

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Calle San Antonio # 25-165 Getsemani, Cartagena Colombia
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Traveler (63)
Dining (12)
Room & Suite (11)

About

#15 of 252 B&Bs / Inns in Cartagena
Location
Cleanliness
Service
Value
Casa Marta is a colonial guesthouse situated in the city's historic district of Getsemani. The house has been carefully renovated to modern standards and has two bedrooms with a maximum capacity of 4 to 5 people each. Each bedroom has air conditioner, fan, fridge, Satellite TV, and a private bathroom. Internet service and breakfast are included free of charge. A nice plunge pool is also available to all guests.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Outdoor pool
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Room features
Air conditioning
Room types
Non-smoking rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Charming
127Reviews2Q+A12Room tips
Traveler rating
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Ilana wrote a review Dec 2014
edmonton9 contributions3 helpful votes
Casa marta is a quaint, clean little home about 10 minutes (walk) from the walled city. The people are friendly, although only one speaks any english and she is very often not around. The air conditioning and internet worked. Nevertheless, we wouldn't go back there for the following reasons: 1. it was way overpriced compared to other places with a/c, internet, and equally great locations 2. on our final day, we had told the hosts (including the one who spoke english) that we would be leaving at around 2:30-3pm. When we tried to check out, no one was around to speak english. after 10 minutes of trying to explain that we wanted to pay (and that we didn't have tons of time), the non-english speaking women got out a computer and, using google translate, told us that they'd already
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Date of stay: December 2014
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Response from jmmv1976, Manager at Casa Marta Cartagena
Responded Dec 27, 2014
Dear Guest, Thank you very much for your review which we take quite seriously. As you can see your review is the first ever negative review we receive after servicing hundreds of guests for the past four years. We have earned a Trip Advisor Award of excellence for two years in a row and we strive to keep improving our services continuously. We are sorry to hear about your experience with us and that somehow we did not fulfill your expectations. We'll send you separately a breakdown of your charges in an invoice so you can have a better idea of the charges. We do our best to keep our rates competitive to market so it will be great to know where else did you stay in Cartagena and how much did you pay for your stay. Please bear in mind that December, the month of your stay is peak season in Cartagena and prices tend to go up. We are a small family owned business and as such we focus more on providing our guests with a more authentic and local experience, we are not a resort-like operation with all the infrastructure and facilities but we are nevertheless recognized by our guests as you can see in our reviews. It's true sometimes language is a barrier and this is more important to some guests like in your case. Regarding our billing system, our prices are charged in USD at the corresponding exchange rate as advertised on booking.com, unfortunately booking.com is the only service which does not allow us to list our rates in USD but only in local currency, this can create some discrepancies with the exchange rates, vis-a-vis our prices. We don't have such issues with other services like expedia, hotels.com or even airbnb.com. We are working with booking.com on having this issue sorted out. We usually charge the same credit card on record used at the time of the reservation with booking.com as a means to ensure the credit card details are valid since we've had a few bad experiences in the past. The charge is only made after checking in, never before. We are sorry that this was not clear to you when you made your reservation, we will immediately correct this with booking.com. In any case, rest assured that you have been billed for the amount stated on your reservation. Once you receive your invoice, which we send out electronically every month, we will be happy to further discuss any other questions you may have. We would be grateful if we could correspond bilaterally via email in order to clear any doubts. Thank you and best regards Casa Marta Management
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Patrick K wrote a review Oct 2014
Sydney, New South Wales, Australia2 contributions
Perfect for couples and those after a more genuine experience. Marta is absolutely divine - one of the nicest, warmest, funniest person you're likely to meet. She genuinely cares and helps those who stay. My girlfriend and i were welcomed into her family with open arms. It was simple, rustic, easy and central to the more lively parts of town. Whilst Marta could not speak English, she's pretty mean on the old Google translate so communication shouldn't be an issue. It's completely safe and well maintained. Highly recommended when in Cartagena.
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Date of stay: July 2014
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Joseph R wrote a review Aug 2014
Burke, Virginia43 contributions7 helpful votes
I absolutely loved staying here with my mom. Both of us loved this wonderful bed & breakfast. It was quaint and made me feel right at home. Being in the presence of Marta reminded me of living with my Colombian abuela. Since there aren't many rooms, customer service is top-class (almost like having private service!). She and her staff were amazingly hospitable. They even made us a to-go breakfast when we left early one morning to go to the beach. Since my phone broke before arriving, Marta let me use her tablet. She even let me keep it in our room when we left and would return later at night. It was a really nice gesture. The room was really comfortable. I thought it was really clean and the bathroom as well. I also really liked the beds. They were comfortable with
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Date of stay: July 2014
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Daniel P wrote a review Aug 2014
1 contribution2 helpful votes
Casa Marta was great! It is a nice little house with just two rooms which makes you feel very comfortable. Our friends were staying next door so we basically had the place to ourselves. The rooms are very well equipped (AC/TV/fridge/closet...) and Marta is very attentive to anything you need. Whether you need directions, help booking a car or are feeling ill from heat exhaustion (my case) she will do her best to help and make you feel better. The neighborhood, Getsemani, is fun, safe and centrally located, but less touristy than the Centro neighborhood. There is great nightlife at Plaza Trinidad, good local restaurants and it is all a short walk from Centro and the docks. I will definitely stay at Casa Marta next time I'm in Cartagena.
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Date of stay: August 2014
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Fedvatore wrote a review Aug 2014
Philadelphia, Pennsylvania17 contributions26 helpful votes
We booked both rooms at Casa Marta with a group of friends and we had a great time. The Rooms fit 3 people comfortably and it was nice to have hot water after several weeks in Colombia. Marta was helpful by giving us a map and an overview of the city when we arrived. She also put us in touch with a woman who took us to playa Blanca although the car was really cramped for 5, she was 45 mins late and the A/C did not work. Casa Marta is right next to Plaza Trinidad which was always packed with people every night, street vendors and outdoor cafés. One of our favorite hang out spots in cartagena. Casa marta is very quiet and you can't hear the noise on the square. Some of my friends got sunburned and she helped them by giving them an aloe cream. The woman that works there also
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Date of stay: August 2014
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PRICE RANGE
$43 - $80 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
2
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