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Casa Marta Cartagena

Calle San Antonio # 25-165 Getsemani, Cartagena Colombia
17% less than usual
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Guests1 room, 2 adults, 0 children
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Traveler (63)
Dining (12)
Room & Suite (11)

About

Location
Cleanliness
Service
Value
Casa Marta is a colonial guesthouse situated in the city's historic district of Getsemani. The house has been carefully renovated to modern standards and has two bedrooms with a maximum capacity of 4 to 5 people each. Each bedroom has air conditioner, fan, fridge, Satellite TV, and a private bathroom. Internet service and breakfast are included free of charge. A nice plunge pool is also available to all guests.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Wifi
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Internet
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Room features
Non-smoking rooms
Air conditioning
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Charming
125Reviews1Q+A12Room tips
Traveler rating
  • 79
  • 35
  • 5
  • 5
  • 1
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  • English
I had originally made this reservation for 2 people. I usually don't worry about our daughter since in the USA, hotels never charge for an extra child. Anyway, it was a big deal with this place. After we arrived, I insisted on knowing what the extra charge would be and the staff
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This house was everything and more. The staff was great. Pleasant & Helpful. The house was clean and really felt like home. The Pool is the perfect size. Not one complaint. My friends and I all enjoyed ourselves. The house is in the perfect spot, steps away from center and it
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We had a great experience at Casa Marta. The rooms are very clean, the hosts were super friendly and helpful and the AC and ceiling fan keep the room cool and comfortable. A five minute walk to the walled city and the neighborhood is safe and quiet. Also, the wifi is strong.
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We spent three nights in the Casa da Marta and was very pleasant. the house was decorated for Christmas and was very Marta who did everything. It was beautiful! All are very attentive and friendly persons. maybe the breakfast may have more options. The pool is great, a delight
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Casa marta is a quaint, clean little home about 10 minutes (walk) from the walled city. The people are friendly, although only one speaks any english and she is very often not around. The air conditioning and internet worked. Nevertheless, we wouldn't go back there for the
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Response from jmmv1976, Manager at Casa Marta Cartagena
Responded Dec 26, 2014
Dear Guest, Thank you very much for your review which we take quite seriously. As you can see your review is the first ever negative review we receive after servicing hundreds of guests for the past four years. We have earned a Trip Advisor Award of excellence for two years in a row and we strive to keep improving our services continuously. We are sorry to hear about your experience with us and that somehow we did not fulfill your expectations. We'll send you separately a breakdown of your charges in an invoice so you can have a better idea of the charges. We do our best to keep our rates competitive to market so it will be great to know where else did you stay in Cartagena and how much did you pay for your stay. Please bear in mind that December, the month of your stay is peak season in Cartagena and prices tend to go up. We are a small family owned business and as such we focus more on providing our guests with a more authentic and local experience, we are not a resort-like operation with all the infrastructure and facilities but we are nevertheless recognized by our guests as you can see in our reviews. It's true sometimes language is a barrier and this is more important to some guests like in your case. Regarding our billing system, our prices are charged in USD at the corresponding exchange rate as advertised on booking.com, unfortunately booking.com is the only service which does not allow us to list our rates in USD but only in local currency, this can create some discrepancies with the exchange rates, vis-a-vis our prices. We don't have such issues with other services like expedia, hotels.com or even airbnb.com. We are working with booking.com on having this issue sorted out. We usually charge the same credit card on record used at the time of the reservation with booking.com as a means to ensure the credit card details are valid since we've had a few bad experiences in the past. The charge is only made after checking in, never before. We are sorry that this was not clear to you when you made your reservation, we will immediately correct this with booking.com. In any case, rest assured that you have been billed for the amount stated on your reservation. Once you receive your invoice, which we send out electronically every month, we will be happy to further discuss any other questions you may have. We would be grateful if we could correspond bilaterally via email in order to clear any doubts. Thank you and best regards Casa Marta Management
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PRICE RANGE
$53 - $85 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
2
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