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Occidental Grand Cartagena Resort

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#34 of 143 Hotels in Cartagena
Certificate of Excellence
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Occidental Grand Cartagena Resort
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986 Reviews from our TripAdvisor Community

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Showing 294: English reviews
San Francisco, California
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

we spent 5 days, we have such a beautiful stay, excellent staff, comfortable rooms, an excellent menu with a variety of dishes. It has an extensive beach where you can watch quiet sunsets or sunrise. They have an adult pool as well as a family pool. they do offer a variety of massages, a nice gym and they offer shuttle... More 

Helpful?
Thank doloresi387
Bogota, Colombia
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is really great. I loved all the food I ate in this hotel. They have a very extensive menu and a great variety of local dishes. The facilities are beautiful and they show you a tropical scenery. Near this hotel, you can find the historical downtown of Cartagena and this is one of the most beautiful places I've... More 

Helpful?
Thank hidroingvmpv
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear hidroingvmpv, I appreciate your comments regarding your stay at the hotel we were pleased to meet your expectations, We hope to have you back soon in our hotel and demonstrate once again our Estelar service. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts. More 

Welland On.
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Smaller resort with a nice layout. They have an adult quiet pool and a family pool for you to choose from. Also a very large beach area with sand fleas and a security guard. Did not like the beach. Three dining options, the buffet, the International and another. The buffet and the International were our choice for the best food.... More 

Helpful?
Thank DandCTravel
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Guest, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts More 

Bogota, Colombia
1 review
5 of 5 stars Reviewed 5 weeks ago

He spent four days in the hotel and is a total paradise. Very good service and facilities high. Fully recommended the food is good, service is good employees, beaches, bathrooms, albobas and generally everything I liked.

Helpful?
Thank mamosam74
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Mamosam 74, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. we will continue working to make your next visit to have a more and pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental... More 

Bogota, Colombia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 16, 2016

The hotel manager terribly rude . We did not have a good experience . We paid an upgrade because we wanted the best suite and have hot tub in our room, but it never worked , there was no water, and when there was cold . Besides water did not reach even to shower , water pressure was almost zero... More 

Helpful?
1 Thank nellypachon
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Respected Nelly, Thank you for your comment this allows us to improve our service. Indeed when we talk in the reception you gave me to know their discomfort with the non-functioning of the Jacuzzi and there was no water in the room, replied that up to the room to check because I had other information of an official of the... More 

Fort Pierce, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 11, 2016

Myself and my wife stayed at the Cartagena property last year and had a fantastic time. We had the penthouse/Jacuzzi suite that overlooked everything and were totally impressed. So impressed that we came back, rented the same suite and brought friends who stayed in the room below us. This time -No hot water everyday (both rooms) -NOOOOOO water 2 days... More 

Helpful?
1 Thank jgr0th
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Jgroth, We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. we regret not meet your expectations abut hope to return soon and allow... More 

Bogota, Colombia
Level Contributor
119 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 10, 2016 via mobile

We had a two day workshop here. The service and support with respect to the workshop was good. The personnel that helped with the logistics did a good job and in general the people at the reception and restaurant are kind and helpful as well. The restaurant is pretty much run of the mill. The food is nothing special. The... More 

Helpful?
Thank Alamills
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Alamills, We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. We hope to have him back to our hotel soon and allow us... More 

1 review
1 of 5 stars Reviewed June 5, 2016 via mobile

Food variety scarce and cold. Flies, bees all over food. Had to transfer to another room because there was a strong mildew odor and found blood on a pillow. Room very dusty and insects all over floor. Hot water took forever to flow. Shower was dirty also with old soap scum. Wifi was very poor. No bar on pool. Don't... More 

Helpful?
Thank Melvin M
Bogotá
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

The weekend was amazing. I liked the food, but The Grill (restaurant) was ok I dislike the fish, the taste was just plain, the parrillada was good but the plate was really small. I think the service was great but the manager needs to react faster, there was a problem with a drunk guy 4 a couple of hours that... More 

Helpful?
Thank AndreCastaneda
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear AndreCastaneda We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2016

Pros: The property is scenic and lovely, filled with lush foliage All inclusive makes it easy and care free Large pools / lots of areas for swimming Nice breakfast and lunch buffet selection - good amount of fresh fruit and veggies, and good ceviche Fresh juices and infused waters (water was fine to drink) Staff was generally nice We enjoyed... More 

Helpful?
Thank cheriebnyc
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear CherieB80 It is very important to us know about your experiences during their stay so, we appreciate your time to let us know your comments, we are pleased your good rating of the hotel and its gastronomy, in the passive pool located in the towers of rooms you can enjoy tranquility, it is for adults only and no music... More 

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Grand Cartagena Resort

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $205 - $529 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Grand Cartagena Resort 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#12 Spa Hotel in Cartagena
#12 On the Beach Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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