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Occidental Grand Cartagena Resort

#34 of 142 Hotels in Cartagena
Certificate of Excellence
Hotel website
Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
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960 Reviews from our TripAdvisor Community

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Showing 291: English reviews
Bogota, Colombia
1 review
5 of 5 stars Reviewed 1 week ago

He spent four days in the hotel and is a total paradise. Very good service and facilities high. Fully recommended the food is good, service is good employees, beaches, bathrooms, albobas and generally everything I liked.

Helpful?
Thank mamosam74
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Mamosam 74, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. we will continue working to make your next visit to have a more and pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental... More 

Bogota, Colombia
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel manager terribly rude . We did not have a good experience . We paid an upgrade because we wanted the best suite and have hot tub in our room, but it never worked , there was no water, and when there was cold . Besides water did not reach even to shower , water pressure was almost zero... More 

Helpful?
Thank nellypachon
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Respected Nelly, Thank you for your comment this allows us to improve our service. Indeed when we talk in the reception you gave me to know their discomfort with the non-functioning of the Jacuzzi and there was no water in the room, replied that up to the room to check because I had other information of an official of the... More 

Fort Pierce, Florida
1 review
1 of 5 stars Reviewed 2 weeks ago

Myself and my wife stayed at the Cartagena property last year and had a fantastic time. We had the penthouse/Jacuzzi suite that overlooked everything and were totally impressed. So impressed that we came back, rented the same suite and brought friends who stayed in the room below us. This time -No hot water everyday (both rooms) -NOOOOOO water 2 days... More 

Helpful?
Thank jgr0th
Bogota, Colombia
Level Contributor
112 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We had a two day workshop here. The service and support with respect to the workshop was good. The personnel that helped with the logistics did a good job and in general the people at the reception and restaurant are kind and helpful as well. The restaurant is pretty much run of the mill. The food is nothing special. The... More 

Helpful?
Thank Alamills
1 review
1 of 5 stars Reviewed June 5, 2016 via mobile

Food variety scarce and cold. Flies, bees all over food. Had to transfer to another room because there was a strong mildew odor and found blood on a pillow. Room very dusty and insects all over floor. Hot water took forever to flow. Shower was dirty also with old soap scum. Wifi was very poor. No bar on pool. Don't... More 

Helpful?
Thank Melvin M
Bogotá
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 1, 2016 via mobile

The weekend was amazing. I liked the food, but The Grill (restaurant) was ok I dislike the fish, the taste was just plain, the parrillada was good but the plate was really small. I think the service was great but the manager needs to react faster, there was a problem with a drunk guy 4 a couple of hours that... More 

Helpful?
Thank AndreCastaneda
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear AndreCastaneda We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 25, 2016

Pros: The property is scenic and lovely, filled with lush foliage All inclusive makes it easy and care free Large pools / lots of areas for swimming Nice breakfast and lunch buffet selection - good amount of fresh fruit and veggies, and good ceviche Fresh juices and infused waters (water was fine to drink) Staff was generally nice We enjoyed... More 

Helpful?
Thank cheriebnyc
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear CherieB80 It is very important to us know about your experiences during their stay so, we appreciate your time to let us know your comments, we are pleased your good rating of the hotel and its gastronomy, in the passive pool located in the towers of rooms you can enjoy tranquility, it is for adults only and no music... More 

Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 25, 2016 via mobile

Have a modern nice instalation. Its an small hotel with everything you need you need to rest. The problem i found is than there is no 24hr buffet or Bar so you must be worry about your eat times. The pool closes at 20hrs and the beach at 18hrs. The air condition in the room comes with a remote control... More 

Helpful?
Thank Andrés I
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear Andrés I, We appreciate your taking the time to give us an assessment of your stay. I'm sorry to see that your stay did not meet expectations. Please established schedules are part of the hotel and the services are available. In the pool hours time is required to complete the whole process of maintenance and is in good condition... More 

Philadelphia
Level Contributor
3 reviews
4 of 5 stars Reviewed May 21, 2016

My husband and I had a wonderful time at the Grand Occidental. Although we were disappointed by the dark sand, the water was warm! We could swim in the sea at seven in the morning or at six in the evening and it was always pleasant. The food was very good and we could have fresh fish not only in... More 

Helpful?
Thank anabanana_8
Hoteles_Estelar, General Manager at Occidental Grand Cartagena Resort, responded to this review

Dear anabanana_8 Thank you for taking the time to write such a detailed review. All your comments are essential to improve our service. We will ensure that your complaints are transmitted to all. Moreover, I personally supervise are met. Cordially Alonso Giraldo General Manager Hotel Estelar Grand playa Manzanillo by occidental Hotels & Resorts More 

1 review
1 of 5 stars Reviewed May 19, 2016 via mobile

Hello,it took a time to write this review because we are very upset with this booking and the main reason i choose this place was because of the good reviews. First took us 20 minutes from the airport when the advertising says 10.when we arrived to the hotel they sent us to a room that was taken so imagine the... More 

Helpful?
Thank esfra e
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Grand Cartagena Resort

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $182 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Occidental Grand Cartagena Resort 5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#12 On the Beach Hotel in Cartagena
#12 Spa Hotel in Cartagena
#17 Luxury Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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