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Occidental Cartagena

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#35 of 147 Hotels in Cartagena
Certificate of Excellence
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Occidental Cartagena
Occidental Cartagena
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1,079 Reviews from our TripAdvisor Community

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Showing 309: English reviews
Ontario, Canada
Reviewed yesterday NEW

The rooms were spacious and clean and we had a beautiful view of the adult pool and the ocean. If you had an adjoining room then it could be quite noisy. The grounds were well kept, staff were always cutting the grass, painting, doing general maintenance. The food was rather hit and miss, the buffet was not very good and...

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Helpful?
Thank happywanderer381
Washington DC, District of Columbia
Reviewed 3 weeks ago

We stayed at this hotel for 10 days and greatly enjoyed it. We usually stay at 4 & 5-star resorts and this was overall an excellent experience for it being a 3.5 star. The price was stellar given the accommodations! Our favorite thing is that this hotel was farther out from the main city, but only a 25-27 minute ride...

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Helpful?
1Thank latinarabian
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo Hotel ESTELAR Grand Playa Manzanillo by Occidental...

Reviewed January 9, 2017

I give 2 1/2 stars for this resort overall. Despite the rooms ( modern, comfortable and spacious) everything else is 2 1/2 stars maximum. Ugly beach. The 3 special restaurants ( requires reservations) were TERRIBLE: Uncooked past, steak as hard as a rock! Cold food. In the menu they offer " beef empanadas" , so we ordered ....the waiter brought...

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Helpful?
2Thank Fatima S
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, We appreciate and value your comments and observations; these allow us to make the necessary adjustments in order to provide the best service which has characterized us. Immediately we have climbed its recommendations to the responsible areas in order to take corrective that may apply. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental...

san diego, ca
Reviewed December 30, 2016

The dinning service was wonderful. The servers are attentive. The food was good. The suites are big. The beach was nice and swimming pools are nice. They need to work on welcoming guests at the reception. We got there two hours before our group arrived and had to wait for two hours (we did not have reservation info) but no...

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2Thank mommywkids
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest, we appreciate and value your positive comments regarding our service; we are pleased that we have met your expectation. we regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. we hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Estelar grand playa manzanillo by...

San Salvador, El Salvador
Reviewed December 20, 2016 via mobile

location is not good. you have to take a bus to the city which is 30 min long, which is the only reason why I wouldn't've stayed in this hotel. the food is alright. the rooms are nice and the staff is excellent. there are two pools: one for adults and one for entertainment. the good thing is that everything...

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Thank diegoafane
Geneva, Switzerland
Reviewed November 12, 2016

I came for a workshop - something usually hard to do in an all-inclusive resort, as the purpose of the hotel is to relax, not work. My room was huge, and comfortable, so no complaints there. Overall the food was typical buffets, so not great. The bar was also very poorly serviced, and the drinks were made with cheap booze....

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Helpful?
2Thank tourismspecialist88
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Guest We appreciate your comments about our service. We regret being inconvenienced; we will continue working to make your next visit to have a more pleasant stay. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

Holbrook, New York
Reviewed October 20, 2016

This hotel was awesome! I had originally looked into booking an all inclusive package with a travel website that would have included airfare, hotel, food, drinks, etc., for 5 nights. I wanted 7 nights, so they told me to call the hotel to see if it could be done and how much more it would be. The customer service rep...

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5Thank Jackienark
Boston, Massachusetts
Reviewed October 19, 2016

the location was beautiful, the landscaping amazing, the pools well maintained, the bars convenient and staff friendly. the rooms are older but very clean - the wifi on the upper floors is not so hot, we moved both times we were there. treat yourself to a jacuzzi suite, bring bubble bat.

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1Thank Bob M
Quito, Ecuador
Reviewed October 18, 2016

Wher does this hotel get off calling itself 5 stars?! Absolute crap, plus really expensive. If you enjoy recycled food day in and day out, no variation in menu, tip thirsty staff with no interest in service ths place is for you. Would not recomend at all!!!

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Thank Sie7e_13
Reviewed September 28, 2016 via mobile

The dinner was great and the pool is great. What I really love is the service especially Jose Luis Carmona he gave us great tips on where to go in the city which was some great places he recommend. Jose was great and I will be coming back.

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1Thank Tyree M
Hoteles_Estelar, General Manager at Occidental Cartagena, responded to this review

Dear Tyree M We appreciate and value your positive comments regarding our service; we are pleased that we have met your expectations. We hope you come back soon to our hotel. Kind regards, Alonso Giraldo General Manager Hotel ESTELAR Grand Playa Manzanillo by Occidental Hotels & Resorts

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Amenities

Highlights
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Occidental Grand Cartagena Resort***** hotel's objective is to provide luxury, all-inclusive services on the seafront on the beautiful beaches of Manzanillo Bay. It is close to the cosmopolitan city of Cartagena de Indias. It has a contemporary design and a very calm ambience, and our guests' first impression is of an idyllic resort to relax and unwind in. Have a dip in the pool, stroll around the beautiful lush gardens or enjoy the 24-hour drink and snack service. ... more   less 

Additional Information about Occidental Cartagena

Address: Anillo Vial Via Manzanillo del mar Km. 4 | No. 9-85, Cartagena 985, Colombia (Formerly Estelar Grand Playa Manzanillo)
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $165 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Occidental Cartagena 3.5*
Number of rooms: 190
Reservation Options:
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Also Known As:
Occidental Grand Cartagena Hotel Cartagena
Hotel Style:
#13 Spa Hotel in Cartagena
#14 On the Beach Hotel in Cartagena
#21 Family Hotel in Cartagena
#37 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Occidental Cartagena staff and other travelers.
51 questions
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keswick,ontario
4 months ago

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Questions? Get answers from Occidental Cartagena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ocean view, NOT adjoining unless you are with the other people in the adjoining room”
 of 5 bubbles happywanderer381, yesterday | Read review
“family room”
 of 5 bubbles , Jan 9, 2017 | Read review
“lower level suites with jacuzzi, not in back building”
 of 5 bubbles bobmP5736LT, Oct 19, 2016 | Read review
“Dont choose this hotel”
 of 5 bubbles Sie7e_13, Oct 18, 2016 | Read review
“ask for the rooms in the building two and above floor number four”
  • concrete base for the bed
  • connecting door
  • the ceiling is pealing off
 of 5 bubbles orlandog833, Sep 23, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question