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Holiday Inn Cartagena Morros

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#24 of 148 Hotels in Cartagena
Certificate of Excellence
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Holiday Inn Cartagena Morros
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648 Reviews from our TripAdvisor Community

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Showing 163: English reviews
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New York City, New York
Reviewed 2 weeks ago via mobile

A great restaurant!! A great service and really good food. Live music last night was a real plus!! The food that I have tried is really good. The house hamburger is a great choice, but the ceviches are fantastic too!!

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Helpful?
Thank tallaviento
judithmerlano, Front Office Manager at Holiday Inn Cartagena Morros, responded to this review

Dear Tallaviento, Thank you very much for your excellent comments about our property. It is a great pleasure to know that you enjoyed the service, food specially the hamburger and live music in the Restaurant. Looking forward to welcoming you back in the near future. Have a great night, Judith Merlano Front Office Manager

A TripAdvisor Member
2 reviews
Reviewed 2 weeks ago via mobile

Clean and modern, staff was all very helpful and spoke good English. Gave very good suggestions about places to go and things to do. Quick ride downtown for about $5, quite a bit of construction going on but not to bad, pool area is nice.

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Helpful?
Thank A TripAdvisor Member
judithmerlano, Front Office Manager at Holiday Inn Cartagena Morros, responded to this review

Dear Guest, Thank you very much for your positive comments regarding your last stay in our property. It is a great pleasure to know that you enjoyed your stay and all our facilities. Thank you, Judith Merlano Front Office Manager

Belgium
Reviewed 3 weeks ago

Stayed here on points and was upgraded to an ocean view room. Room nice with comfortable beds and balcony with view on a super large pool (which does not belong to the hotel), and the ocean. Location is outside the city centre, so you need a taxi to get to town. The hotel can arrange rides to town which are...

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Helpful?
Thank Warempage
judithmerlano, Supervisora de Recepción at Holiday Inn Cartagena Morros, responded to this review

Dear Warempage, On behalf of all the hotel staff, thank you very much for your comment, we are pleased to receive your opinions about the wonderful experience during your stay. In our Hotel, we take responsibility with the service, the quality and the attentions to our visitors, what takes to offer to them every day the best thing. We will...

Houston, Texas, United States
Reviewed January 23, 2017

even after i told her that i had called my bank during the process. that i had to go down the street to withdraw money to pay the bill. i asked for a discount for another night. sh offered me two dollars of the rate i could get. i mean really why don't you just spit in my face and...

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Helpful?
Thank Troy N
Management response:

Dear Troy N, Thank you very much for your comments regarding your last stay at the Holiday Inn Cartagena Morros. We appreciate your feedback. Sincerely, Judith Merlano Front Office Manager

Reviewed January 22, 2017

Service and friendly staff is what we hoped for when we booked this hotel and we were not disappointed. The place was sharp, pristine clean, and everybody was friendly and patient as most of us spoke little or no Spanish. I can't speak highly enough about the waiters and the front desk staff. There was plenty to do in the...

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Helpful?
Thank Mike P
Management response:

Dear Mike P, Thank you very much for selecting the Holiday Inn Cartagena Morros, during your stay in Cartagena. We are pleased to know that you enjoyed our hotel especially de service of our Front Desk staff and waiters. Hoping to have the opportunity to serving you again in "esta su casa" the Holiday Inn Cartagena Morros in the near...

Miami, Florida
Reviewed January 20, 2017

Very well clean maintained property the breakfast buffet have everything you want in a breakfast ,the presentation and food quality are excellent, the rooms are big ,my husband and me said thank you for a great vacations ,the food at the restaurant excellent ,and the most important, they may your filling in home ,the staff very friendly ,close to the...

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Helpful?
Thank Caridad2014
Management response:

Dear Caridad2014, Thank you very much for your kind comments. It was a pleasure having you here with us at the Holiday Inn Cartagena Morros. We are glad to know that you enjoyed our service, food and facilities. Looking forward to welcoming you back in our property in the near future. Have a great week!! Judith Merlano Front Office Manager

Hope Mills, North Carolina
Reviewed January 17, 2017

The area is currently under road construction so it could be a distraction for some, but is for future improvements; once you walk into the lobby, everything is going on outside is forgotten. From the moment we walked in the personnel made us feel at home. The lady at the front desk made every effort to make us feel welcome...

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Helpful?
Thank LuisCruz
Management response:

Dear LuisCruz, Thank you very much for your kind comments. It was a pleasure having you and your family here with us. We are very pleased to know that you enjoyed your stay and had a wonderful experience with us. Our goal is to provide an excellent service since the arrival to the departure. I have shared your valuable comments...

Monee, Illinois
Reviewed January 15, 2017 via mobile

The hotel was very nice & the staff were very helpful. They can speak some English but it would have been helpful if we had known some Spanish. The rooms were very nice & the food at the restaurant was lovely. The breakfast buffet is included & was really nice. The weather wasn't awesome while we were there so we...

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Helpful?
Thank ballfarm
Management response:

Dear ballfam, Thank you very much for selecting the Holiday Inn Cartagena Morros during your recent stay in Cartagena. It was a pleasure having you here with us. We are very pleased to know that you enjoyed your stay and the facilities of the hotel, especially the breakfast that you considered it was excelent and lovely. Once again, thank you...

Reviewed January 1, 2017 via mobile

It was burning up outside and the hotel's air conditioning stopped working for an entire day. When asked if they could open the restaurant's back door for some wind flow they refused without further explanation. Also, during breakfast most of the staff replied with an angry attitude, often lacking of initiative and kindness. For example, I asked for a spoon...

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Helpful?
Thank Ivette G
Management response:

Dear Ivette G, Thank you very much for your recent visit to the Holiday Inn Cartagena Morros. It was a pleasure having you here with us. I am forwarding your valuable comments to our top Management to take the appropriate actions and keep offering the best quality of service to our guests. Happy New Year! Judith Merlano Front Office Manager

Santa Rosa, California
Reviewed December 5, 2016 via mobile

My family and I went to Colombia for Thanksgiving. We stayed at the Holiday Inn in Cartagena. The room was spacious, but the air conditioning smelled like mold. Our whole family got respiratory illnesses afterwards. The service and the food in the restaurant was abysmal. There are better options for travelers.

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Helpful?
Thank AttyPaulM
Management response:

Dear AttyPaulM, Thank you very much for your recent visit to the Holiday Inn Cartagena Morros, we were delighted to have you here with us. Your valuable comments have been shared with all the departments involved and correctve action will be taken. Once again thank you for your patronage and loyalty. Have a great weekend, Judith Merlano Gerente de Recepción

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome to our new Holiday Inn Cartagena Morros Hotel. It is our pleasure to offer you the most modern hotel for business and leisure, surrounded by a natural environment located in the north of the city at the exclusive area of Los Morros. It is a just few minutes from the Rafael Nuñez International Airport. We are specialists in providing security, quality, technology and excellent service.Just 5 minutes from the Rafael Nuñez Airport, with a spectacular view to the cienaga de la Virgen and direct access to the beach. You will enjoy our modern and comfortable rooms, restaurant, bar, pool, gym, parking, meeting rooms. ... more   less 

Additional Information about Holiday Inn Cartagena Morros

Address: Anillo Vial Cra. 9 no. 34-166 La Boquilla, Cartagena 130002, Colombia
Location: Colombia > Bolivar Department > Cartagena District > Cartagena
Price Range: $100 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Cartagena Morros 3.5*
Number of rooms: 140
Reservation Options:
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Hotel Style:
#2 Business Hotel in Cartagena
#6 On the Beach Hotel in Cartagena
#14 Family Hotel in Cartagena
#24 Romantic Hotel in Cartagena
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Cartagena Morros staff and other travelers.
20 questions
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Questions? Get answers from Holiday Inn Cartagena Morros staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for ocean view”
 of 5 bubbles Warempage, 3 weeks ago | Read review
“Ask for ocean view. It's worth the few dollars more”
 of 5 bubbles , Jan 22, 2017 | Read review
“Larger ,very confortable”
 of 5 bubbles Caridad2014, Jan 20, 2017 | Read review
“Select a high room with ocean view. I don;t think the "other view" so too good for now.”
  • View from the room (7th Floor)
  • Another view from the room balcony
 of 5 bubbles LuisCruz, Jan 17, 2017 | Read review
“get a view facing the beach”
  • beach view
  • sunset from balcony
  • view of beach
 of 5 bubbles chinos333, Jul 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question