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Hotel Casa Los Puntales

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Traveler (88)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent27%
  • Very good46%
  • Average17%
  • Poor6%
  • Terrible4%
Jan 10, 2018
“Very friendly staff and a delightful room”
Feb 24, 2018
“Average at best”
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Hot Tub
Non-Smoking Rooms
Airport Transportation
Suites
3 Star Hotel
All hotel details
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Reviews (111)
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1 - 5 of 12 reviews
Reviewed February 24, 2018 via mobile

Hotel is ok however could be vastly improved. Rooms are clean however they are also dark. One of our group had no windows in their room. Rooms at the front are very very noisy as there is a bar next door that plays music until...More

Thank Matt F
Response from RAFA2462, Gerente at Hotel Casa Los PuntalesResponded February 26, 2018

Mr. Matt, Thank you for your comments and we regret that your stay at the Hotel has not been totally appreciated. However, we want to make some clarifications about them; 1. The noise mentioned until 4:00 a.m. since the bar has permission only until 1:00...More

Reviewed January 10, 2018

The location in the Old City is fantastic, and the room was clean, modern, and quite spacious. The linens on the bed were top-notch! What really stands out is the incredibly friendly staff. My Spanish is not good, and the woman at the front desk...More

Thank DoraGirl24
Response from RAFA2462, Gerente at Hotel Casa Los PuntalesResponded January 11, 2018

Thank you for your comments and we especially appreciate our staff. We wait for you again .. !!

Reviewed December 28, 2017 via mobile

Good location, clean and tidy. Although staff unhelpful and rude. They also lock the front door with a pad lock and keep the key behind the desk. They are not always sitting at the desk so you’re waiting for them to come back to let...More

Thank Ingrid S
Response from RAFA2462, Gerente at Hotel Casa Los PuntalesResponded December 31, 2017

Thank you for your comments, however it is very strange to report that the staff is not helpful and "rude" when this is one of our strengths. It would be very important to know exactly what happened to you, to judge our service in this...More

Reviewed May 14, 2017

Good value for money and location. Friendly staff and very informative, those guys were very attentive and helpful. We were a group of six people and they made us feel very welcome. Clean and tidy rooms. Outstanding beds... slept like a baby. I would recommend...More

Thank KFRR
Response from RAFA2462, Gerente at Hotel Casa Los PuntalesResponded May 16, 2017

Thank you very much for your comments, these awards make us strive every day to make the travel experience of our visitors the best. We wait for you again .. !!

Reviewed January 1, 2015

We were pleasantly surprised by this small, tidy and modern hotel. The rooms are spacious, the mattress is GREAT (I like them stiff ;) the personnel is great and very helpful. Wi-fi is absolute first-class, like at home!!! (and free). The only "problem" is brekfast...More

1  Thank albul
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Breakfast included
Concierge
Airport Transportation
Laundry Service
Room amenities
Air Conditioning
Minibar
Things to do
Hot Tub
Details
Price range
$65 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$65 - $153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (88)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Family and Play Areas (8)
Questions & Answers
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Room Tips
"1st floor is quite loud, due to all the comings and goings of staff and other guests"
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"Avoid rooms on the street as they can be noisy!!!!"
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