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Tcherassi Hotel + Spa

Traveler (136)
360
Panoramas (24)
Room & Suite (135)
Certificate of Excellence

About

#52 of 192 hotels in Cartagena
Location
Cleanliness
Service
Value
Certificate of Excellence
After an extensive two year restoration and renovation, a 250 year old colonial mansion comes to life in the heart of Cartagena´s old city in fashion designer Silvia Tcherassi´s first hotel. With seven unique rooms and suites, The Tcherassi Hotel + Spa reignites the magical setting of a bygone era while delivering all of the modern amenities and comforts discerning travelers have come to expect today. In addition to oversized, luxurious guest accommodations featuring high ceilings, rich wood floors, private balconies and large open bathrooms, the hotel boasts a full service spa, 60-seat chic Italian restaurant and lounge overlooking a vertical garden with over 3000 local plants, four pools and a roof deck with 360 degree views of both the historic city and the sea. Although The Tcherassi Hotel + Spa is an oasis within itself, it is the perfect place from which to enjoy the vibrant colors and culture of Cartagena de Indias.
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Property amenities
Pool
Room service
Free High Speed Internet (WiFi)
Spa
Bar/Lounge
Breakfast included
Restaurant
Breakfast Available
Concierge
Dry Cleaning
Laundry Service
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Minibar
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Luxury
387Reviews
10Q+A
11Room tips
Traveler rating
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Popular mentions
No words to describe the outstanding service provided by its staff. They make you feel at home from the first moment you walk in. The hotel is in a great location with easy access to historic sites, shops and restaurants. The brand ambassador did an amazing job coordinating and
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Response from ErikaJanna, Gerente at Tcherassi Hotel + Spa
Responded 2 days ago
Dear Andres G Many thanks for sharing your recent experience at Tcherassi Hotel + Spa! I am delighted to read you enjoyed everything in our Hotel. The work of our teams is to make sure our clients keep a wonderful memory in mind. Our location in the heart of the downtown of Cartagena allows our Hotel to be surrounded by a calm, tropical and energetic environment.Our Brand ambassador will be always happy to help you with any issues you might have, give you advices, addresses and places to see in the beautiful Cartagena. Looking forward to have the pleasure of welcoming you and your family back soon. Best regards, Erika Janna General Manager
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We had an enjoyable and wonderful stay at this hotel. The people are AMAZING they are kind, helpful and very nice. From the moment you check in until you check out every single person at the hotel treats in such an amazing way, they are exceptional. The food is well prepared,
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Review collected in partnership with this hotel
Response from ErikaJanna, Gerente at Tcherassi Hotel + Spa
Responded 2 days ago
Dear Kiki r Thank you so much for your thoughtful comment about your recent visit to our Tcherassi Hotel+ Spa I am really happy to read that you had spectacular time. All our staff is striving to provide an exceptional hospitality experience to make your stay unique. We feel delighted to read that you spend a memorable time with us. We hope to have the opportunity to welcome you back soon. Best regards, Erika Janna General Manager
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Just a perfect place to stay when you visit Cartagena, Columbia. The staff and the facility were five stars. The hotel was in a perfect location. The staff were friendly and could not do enough for you.
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Review collected in partnership with this hotel
Response from ErikaJanna, Gerente at Tcherassi Hotel + Spa
Responded 1 week ago
Dear Adventurer106715 Thank you very much for your review regarding your experience at Tcherassi Hotel + Spa . We are thrilled to hear that our team satisfied your demands, we are always happy to help you with any issues you might have, give you advices, addresses and places to see in the beautiful Cartagena. Our main aim is to become your second home by creating the pleasant atmosphere, privacy and we are truly happy to hear that we might see you soon. Looking forward to the pleasure of welcoming you back in your Cartagena Home! Best regards, Erika Janna General Manager
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The hotel is really nice but they only have one restaurnat with very bad food and expesive in terms of its quality. The service is really bad, they dont care about you at all. I travel with my family for a wedding and one day we found a note saying that teh inly 2 amenities
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Review collected in partnership with this hotel
Response from ErikaJanna, Gerente at Tcherassi Hotel + Spa
Responded 2 weeks ago
Dear Explorer45052299794 Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. Your comments are very important for us to improve our services, make feel our customers happy and satisfied during their stay. Your feedback will be share with our team and start working in order to correct the situation you mention regarding your experience in our restaurant. Regarding the note situation with the amenities of the Hotel, please know that we send you a letter informing you that on Saturday we will have a wedding on our rooftop so the service of the pool and restaurant wasn't going to be able until 14:00 hrs , in order of this we invited you to use the facilities of our other Hotel that is around of the corner. We sincerely apologize for any inconvenience and disappointment caused, we hope you can give us a opportunity in the near future to come back and live a truly Tcherassi moment. Regards, Erika Janna General Manager
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Great location and staff was amazing. Delicious breakfast and the mattress was the best I have tried in hotels Pool area was clean and staff was very prompt. Rooms are well kept and spacious. I would go back!
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Review collected in partnership with this hotel
Response from ErikaJanna, Gerente at Tcherassi Hotel + Spa
Responded 2 weeks ago
Dear Navigator02893976624 Thank you very much for your review regarding your experience at Tcherassi Hotel + Spa . We are thrilled to hear that our team satisfied your demands, we are always happy to help you with any issues you might have, give you advices, addresses and places to see in the beautiful Cartagena. Our main aim is to become your second home by creating the pleasant atmosphere, privacy and we are truly happy to hear that we might see you soon. Looking forward to the pleasure of welcoming you back in your Cartagena Home! Best regards, Melissa Dávila Ch Brand Ambassador
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PRICE RANGE
$153 - $241 (Based on Average Rates for a Standard Room)
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
42
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