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Hotel Casa del Arzobispado

Calle del Arzobispado 34-52, Cartagena 130010 Colombia
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Traveler (445)
360
Panoramas (20)
Room & Suite (136)
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About

#20 of 245 hotels in Cartagena
Location
4.9
Cleanliness
4.9
Service
4.7
Value
4.5
Travelers' Choice
La casa del Arzobispado fue construida a finales del siglo XVII y fue habitada por el prócer Antonio José de Ayos, se registra en compra a finales de siglo XIX, aproximadamente en 1890 por Don Juan de Bautista Marineros y Trucco, en este periodo republicano la trasforman, centro de comercio a nivel popular, y luego en el año 2002 se comienza la restauración para convertirla en lo que es hoy, el Hotel Casa del Arzobispado. Tiene un estilo colonial y ofrece un contraste singular y armónico para el pleno goce de los sentidos. Cuenta con ubicación privilegiada dentro de la ciudad amurallada y esta cerca al Centro de Convenciones Getsemaní.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Bicycles available
Patio
Kids stay free
Free airport transportation
Spa
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Coffee shop
Restaurant
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Airport transportation
Car hire
Taxi service
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Open-air bath
Pedicure
Salon
Solarium
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Classic
Historic Hotel
Languages Spoken
English, French, Spanish
565Reviews9Q+A68Room tips
Traveler rating
  • 477
  • 55
  • 13
  • 8
  • 12
Time of year
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Language
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Popular mentions
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Travelaround59 wrote a review Feb 25
London, United Kingdom1867 contributions647 helpful votes
I liked this place very much but: Some of the common areas and also our bedroom will improve with a revamp and freshen up. Do not make me wrong: I like the history of the building and the period forniture but the lounge area could improve with some little touches…being a bit more interior decorated!!! Myself and other guests find the “free breakfast” or “breakfast included” concept of the hotel puzzling: offering 60,000 pesos of the cost of breakfast is not a free breakfast, full stop!!! But then: the reception area and the courtyard/pool are very charming and inviting; Giancarlos at reception couldn’t have been more helpful; the location is simply perfect…I will be going back in a heartbeat!!!
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Date of stay: February 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Marina W wrote a review Feb 10
7 contributions
This hotel with wonderful old world charm provides a welcome respite from the hustle and bustle right in the center of the walled city of Cartagena. Concierge Christian took great care of us throughout our stay and I had a terrific birthday surprise at breakfast at very popular Epoca Cafe (hotel guests get daily credit there, which comes quite handy for delicious meals and/or drinks) - all in all a very memorable stay.
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded 2 weeks ago
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay at our hotel and that Christian was able to make your experience memorable. It was a pleasure to host you for your birthday celebration, and we're glad you enjoyed the surprise at Epoca Cafe. We hope to welcome you back for another delightful stay in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jackson Teal wrote a review Feb 3
Seattle, Washington152 contributions61 helpful votes
It is certainly a beautiful building in the heart of the old town which made walking around very enjoyable. The access to and daily credit for Epoca Cafe is a very nice perk. The hotel feels very secure and is a nice oasis from the busy-ness of the streets. However: The night we arrived, we were picked up by a driver our hotel arranged. We paid the driver and went into the hotel. The hotel staff member was very upset we paid the driver instead of the hotel (he had not told us to do so) and tried to make us pay again (we did not). When he finally showed us to our room, he informed us they provide two half-size water bottles per stay (not per night) and you would have to pay for additional. He left and I realized he hadn't provided the wifi password. I had to go back down to the desk to ask as it was nowhere in the room. When I got back to the room, my spouse informed me there was no water (sink or shower). I went down and the staff member seemed unsurprised but said to wait 10-15 minutes and the water would come back on. Waited 20 minutes and still no water. Went down and the staff member said the pump was broken and someone would come in the morning to fix it but there would be no water for the night. They never refused to discount or refund our stay despite having no water at all. Also, the entrance requires staff to buzz you in, which is great for security, but they were often not at the desk and you'd have to wait until someone happened by to let you in. When we were checking out, the staff member was incredibly rude, again refused to discount our night without water, and was excessively pushy about the pocket change we owed from spending over our credit at the cafe. Then he called a taxi nearby for us and the taxi to the airport cost 1/4 of what we were charged for pickup. No wonder they were upset we paid the driver. Despite the nice aspects of the hotel, I would NOT recommend staying here whatsoever.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: do not arrange pick up through the hotel. They will overcharge you
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded 3 weeks ago
Dear Reviewer, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your detailed review as it helps us identify areas for improvement. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the water issue and the interaction with our staff. This is certainly not the level of service we strive to provide to our guests. Rest assured, we have addressed these issues with our team to ensure that similar incidents do not occur in the future. Regarding the water situation, we understand how frustrating it must have been to not have access to basic amenities. We have taken immediate action to rectify the problem and have implemented measures to prevent such occurrences moving forward. We also apologize for any miscommunication regarding payment for the driver and the WiFi password. We will reinforce our procedures to ensure that all necessary information is provided to our guests upon check-in. In regards to the attitude of our staff member during check-out, we deeply regret any rudeness you encountered. We hold our team to the highest standards of professionalism and courtesy, and we will be conducting additional training to address this issue. We genuinely value your feedback, and we hope that you will consider giving us another opportunity to exceed your expectations during your next visit to our city. Warm regards, Daniel Ortega
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Voyager755893 wrote a review Jan 2024
Milwaukee, Wisconsin13 contributions2 helpful votes
A wonderful gem and oasis in the middle of a busy, energetic city. Beautiful amenities fabulous meals, incredibly great service. Pool was great, as was rooftop lounge. Room was clean, large and super comfortable. Don't hesitate - this place is wonderful!
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Such a great cafe outside/connected to the hotel. It's popular but as a guest you get priority!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded 4 weeks ago
¡Qué maravillosa descripción de tu experiencia en Casa del Arzobispado! Es estupendo saber que encontraste el hotel como una joya y un oasis en medio de la bulliciosa ciudad de Cartagena. La mención de hermosas comodidades, fabulosas comidas, excelente servicio, una genial piscina y un cómodo espacio en la azotea crea una imagen muy positiva del lugar. Aprecio que hayas compartido esta experiencia. Si hay algo más que te gustaría agregar o si tienes otras preguntas, estaré encantado de ayudarte. ¡Disfruta de tus futuros viajes!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Maria Eugenia B wrote a review Jan 2024
1 contribution
Casa del Arzobispado is a wonderful place with excellent location and personal attention by Sra. Lucía, its manager, who goes out of her way to make your stay pleasant. The staff is always ready to help in every detail, specially Daniel Ortega. He was most helpful in acquiring tickets for the Music Festival de la Naturaleza. I highly recommend this boutique hotel that also has excellent cuisine and spa.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Jan 18, 2024
It's great to hear that you had a wonderful experience at Casa del Arzobispado in Cartagena! The personal attention, excellent location, and the helpful staff, particularly the assistance provided by Daniel Ortega, contribute to a pleasant stay. Recommendations for the hotel's cuisine and spa are also valuable insights. If you have any more details or specific aspects you'd like to share about your experience, feel free to let me know. If you have further questions or need assistance with anything else, I'm here to help!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne Rakel wrote a review Jan 2024
Sandnes, Norway1 contribution
I really recommend this beautiful hotel located in the middle of the historical center of Cartagena. I loved the decoration, the beautiful courtyard with a lot of greenery, and how the old architecture and style is so well preserved. The room was very clean and comfortable, and the staff were very friendly and helpful. I also liked the solution with food vouchers that could be used at the restaurant anytime during the day, rather than just for breakfast. This hotel was the perfect place to relax when we needed a break from the busy streets of Cartagena.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Go for a walk around the area early in the morning, before it starts getting crowded on the streets.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Jan 17, 2024
I'm glad to hear that you had such a positive experience at the hotel in Cartagena! The combination of historical architecture, beautiful decor, and helpful staff can indeed enhance the overall stay. The flexibility with food vouchers also sounds like a thoughtful approach. If you have any more feedback or if there's anything specific you'd like to share about your stay, feel free to let me know. If you have further questions or if there's anything else I can assist you with, please don't hesitate to ask.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Babybike2001 wrote a review Nov 2023
Orlando, Florida94 contributions50 helpful votes
During my stay at the Hotel “El Arzobispado” the experience was very pleasant and welcoming. The customer service was first class, there were a few inconveniences during the stay, but nothing that Ismael the receptionist couldn't solve. His interaction was always key to turning every situation into a positive one. I want to mention all the staff who served me in the restaurant and the hotel grounds, since they made me feel at home. Many thanks to Eduardo Vergara, Yoleibis, John Martinez and Alexandra for their great service, kindness and passion for their work. I definitely recommend this hotel!
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Nov 8, 2023
What a wonderful experience you've had at Hotel Casa del It's fantastic to hear that your stay was pleasant and that the customer service, particularly Ismael's assistance at the reception, was top-notch in addressing any inconveniences and turning situations positively. Your shoutout to the restaurant and hotel staff, including Eduardo Vergara, Yoleibis, John Martinez, and Alexandra, for their exceptional service, kindness, and dedication to their work, is truly heartwarming. Thank you for recommending the hotel. It's evident that the attentive and caring service you received made your stay memorable and enjoyable. If you need further assistance or have more to share, please feel free to let me know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Freedom13812574060 wrote a review Sep 2023
Miami, Florida2 contributions
We had a wonderful experience staying in this hotel with my family. Jose Daniel Ortega went beyond and above his call of duty and gave us great service. Rooms are very comfortable and the location of the hotel is ideal to walk around Cartagena.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Sep 20, 2023
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great time with your family during your stay at our hotel. It's always heartwarming to hear about team members like Daniel Ortega who go above and beyond to provide excellent service. We'll make sure to pass your compliments on to him. We're also glad to know that you found the rooms comfortable and that our hotel's location was ideal for exploring Cartagena by foot. We hope to welcome you and your family back in the future for more memorable experiences. Thank you for choosing us and for sharing your positive feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AnNaAn77 wrote a review Sep 2023
Florida15 contributions12 helpful votes
Amazing! We booked the entire hotel for a family meeting and it could not have been better. The staff bent over backwards for us and made sure anything we needed was done. The location is fabulous. The rooms are super comfortable. Highly recommended!
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Sep 15, 2023
Thank you for your wonderful review! It's fantastic to hear that you had an amazing experience during your family meeting at our boutique hotel. We're thrilled that our staff went above and beyond to ensure your needs were met and that you found the location fabulous and the rooms super comfortable. Your high recommendation means a lot to us, and we look forward to welcoming you and your family back in the future for more memorable moments. Thank you for choosing us and for sharing your positive feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zk K wrote a review Aug 2023
1 contribution
We’ve stayed in different hotel since we got to Colombia and none of them could reach the level of Service/Food/Beauty and Kindness we found at Casa del Arzobispado. It’s truly the place anyone would love to stay in. ✨
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Daniel José Ortega, Director General at Hotel Casa del Arzobispado
Responded Aug 30, 2023
Thank you for your glowing praise of our hotel! We're absolutely delighted to hear that you consider us the best hotel in Colombia and that your experience was nothing short of perfection. It's wonderful to know that you found our hotel to be Cartagena's little oasis and that you were impressed by the level of service, food quality, beauty, and kindness that you encountered during your stay. We're honored to have exceeded your expectations and to be the place you'd love to stay at. We greatly appreciate your kind words and your recognition of our efforts to provide an exceptional experience. We look forward to the pleasure of welcoming you back in the future for another memorable stay. Thank you for choosing us and sharing your incredibly positive feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$244 - $474 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casa del arzobispado hotel cartagena
LOCATION
ColombiaBolivar DepartmentCartagena DistrictCartagena
NUMBER OF ROOMS
10
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CASA DEL ARZOBISPADO $172 ($̶4̶0̶3̶) - Updated 2024 Prices & Reviews - Cartagena, Colombia

Frequently Asked Questions about Hotel Casa del Arzobispado
Which popular attractions are close to Hotel Casa del Arzobispado?
Nearby attractions include El Pasquín Gastro Bar (0.08 miles), Pink Dolphin Gastrobar (0.1 miles), and Tu Candela gastro bar (0.1 miles).
What are some of the property amenities at Hotel Casa del Arzobispado?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Casa del Arzobispado?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa del Arzobispado?
Guests can enjoy free breakfast, an on-site restaurant, and a free welcome drink during their stay.
What are some restaurants close to Hotel Casa del Arzobispado?
Conveniently located restaurants include Mar de las Antillas, Epoca Espresso Bar, and El Arsenal: The Rum Box.
Are there opportunities to exercise at Hotel Casa del Arzobispado?
Yes, guests have access to a pool during their stay.
Does Hotel Casa del Arzobispado have an airport shuttle?
Yes, Hotel Casa del Arzobispado offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel Casa del Arzobispado have airport transportation?
Yes, Hotel Casa del Arzobispado offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa del Arzobispado?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Casa del Arzobispado?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hotel Casa del Arzobispado?
Many travelers enjoy visiting Walled City of Cartagena (0.5 miles), Centro Historico (0.2 miles), and Sanctuary of Saint Peter Claver (0.2 miles).