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Dann Carlton Cali

Traveler (137)
Room & Suite (43)
Dining (9)
Certificate of Excellence

About

#26 of 115 hotels in Cali
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Business Center with Internet Access
Conference facilities
Spa
Secured parking
Parking
Free internet
Wifi
Public wifi
Internet
Sauna
Rooftop pool
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Full body massage
Massage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Business
Languages Spoken
English, Spanish
291Reviews
1Q+A
10Room tips
Traveler rating
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  • 21
Time of year
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Popular mentions
A good comfortable hotel. Nice shower and excellent staff everywhere in the hotel. They have taxis outside which are employed by the hotel so safe. My room was a nice view. Next door to Intercontinental.
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I don't often submit 1 start reviews but this hotel was dreadful. We checked in on the 15th of June and the receptionist was so arrogant. I had my passport and my wife had her UK driving lience and he made a big issue of it. I asked about airmiles as he curtly replied that I was on an 'economic' tariff so didn't qualify for airmiles. It took us over 30 minutes to check in. The room itself was ok but we had to phone reception to ask for toilet paper. In the morning the maid came straight into the room even though we were still in bed and had obviously not checked out. Upon checking out we were delayed by 10 minutes whilst they found someone to physically check the mini bar. Overall an awful experience and one that I wont be repeating. If someone from the Hotel reads this review please don not contact me to tell me that the receptionist was just following the rules. I'm not so bothered about the rules but I dislike rude, obnoxious staff.
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Response from Danncarltoncali, Director de Relaciones con Clientes at Dann Carlton Cali
Responded 1 week ago
Dear Guest! Receive a warm greeting from the Hotel Dann Carlton Cali, thank you very much for devoting part of your time, to show us your important comments, we will be taking the necessary corrective measures. We understand your discomfort, with the different types of situations, but if it is in your hands, you can give us another opportunity and thus be able to prove that we are a hotel, committed to our guests. Please remember that the services of our Hotel are at your absolute disposal, we will be pleased to assist you as you deserve
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The hotel is pretty well located in downtown, the rooms are really big, clean, with cable tv. Nice breakfast, by the way, the breakfest area is amazing, wide open with a nice view to the city, and also an attached pool. All employees are really thoughtful. All of this by a really cheap and fair price.
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Our stay during Feria de Cali between December 26th thru 31st was wonderful. Great customer service, beautiful view from our room on the 10th floor, many great places to visit, eat and drink nearby within walking distance.
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The hotel has important failures at various key points. Charge me some things they should not. Despite the rooms are acceptable, they are not noise isolated, I was at the 11th floor and despite that, we could hear very alive the road noise. Also, you hear very loud the other people opening and closing their rooms doors. As a last point, the shower doesn't get hot water.... Definitively I would not recommend this hotel...
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PRICE RANGE
$60 - $125 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dann carlton cali hotel cali
LOCATION
ColombiaValle del Cauca DepartmentCali
NUMBER OF ROOMS
96
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