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About
#12 of 184 hotels in Cali
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.3
Located in Granada, one of the must exclusive areas of the city, is surrounded by shopping and touristic places. Only 5 minutes away from the city's downtown and 9km from Alfonso Bonilla Aragon International Airport.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Car hire
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Residential Neighborhood
Languages Spoken
English, Spanish
Location
86Good for walkers
Grade: 86 out of 100
83Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
Ave. 9 Norte # 9 - 24, Cali Colombia
Name/address in local language
Getting there
Rental CarsSee rental cars from $58/day
240Reviews3Q+A12Room tips
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We and our families have been clients for a long time. tiempo. Because of its prices, Because of its prices, its wonderful food, its customer services and the friendliness of its employers, we consider this hotel the best in
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: We are seniors and prefer to use rooms with shower only. Only one that I know.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I spent a week, the service was very good and our stay was so relaxing. Everything was excellent, location, food, and service. Pleasing location, close to the good restaurants and nightlife. The staff is great and helpful.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
our stay here started about 3 days before we actually arrived with an email stating that our suite we had booked was actually not available any longer. Fine, annoying but the room we got was going to save us some money so, fine. Arrived late at night and the front desk person did not speak very understandable Spanish for two people who are not native speakers but know a lot of Spanish. Our "best room other than the suite" was not nice. It was plain and worn out with no notable 5 star amenities (or even 3 star for that matter). Thankfully we were only there a couple of nights. The outside terrace bar area is the best part of the hotel due to its ambiance but it could use some more options as the drinks were limited.
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Date of stay: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I’m very disappointed with this hotel. First of all it is three times the price of other hotels I’ve stayed at in Cali, about $160, other five stars are $60 except for the Marriott where I should have stayed which is $200. At this rate you’d expect it to be nice ! I’m at breakfast and I’m at a loss. There is no espresso coffee at this hotel! Wow! I travel for a living and never had this issue anywhere else in the WORLD. Plus I hate those breakfasts where you need to order from a menu. I love buffets and wish I had known it wasn’t like that. And it’s not because of Covid as other hotels in Colombia have amazing buffets ! But no espresso? This is unheard of. My room was fine but the jacuzzi tub isn’t working, the bed is small, I mean who puts double beds in hotels these days? I’m very disappointed and will not be back. Too bad.…
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Date of stay: December 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jorge Ignacio torres Nevoth, Propietario at Movich Casa del Alferez
Responded Dec 9, 2021
Dear Oliver, We really appreciate that you have written the evaluation about your recent experience in our Hotel and do not doubt that we will take your suggestions into account as they are a great tool in the continuous improvement processes of the areas involved. Do not doubt that we will share it with them to build them positively. Additionally, we will verify external security issues to ensure the comfort and satisfaction of our clients and guests. We hope to regain your trust and have you back on your next visit to the city of Cali. Always be welcome. Best regard,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am a birding leader and brought a group for the first night of the tour. All participants arrived from abroad. Reservations were paid and confirmed many days ahead of date. Upon arrival, the reception staff was absolutely useless. They did not find the surname of some clients and had them wait from 30 minutes to ONE HOUR AND A HALF. Furthermore, they admitted it was their mistake of their reservation department but denied to give the rooms to the clients anyway. Once the surnames were uploaded in the system, then it took about 25 minutes to check-in. What a nightmare! They have had the clients waiting for long (some have been on a long journey from abroad) and now they wanted phone numbers, emails, etc. I just blew up and asked why not give the keys and end the formality later! I asked for the manager and they said he wasn't there. I actually wonder if there is someone there who really knows about hotel management. Terrible service. They make you feel unwelcome. Furthermore, the internet service is a joke: slowly and breaks at all time. I complained and nothing was resolved. This well before spending your money in a place where you won't be welcome.…
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Date of stay: November 2021
Value
Rooms
Service
Room Tip: avoid weekends and make sure they provide you with a written confirmation of your reservation. It...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jorge Ignacio torres Nevoth, Propietario at Movich Casa del Alferez
Responded Dec 9, 2021
Estimado David Gracias por tomar el tiempo y compartir su experiencia con nosotros. Agradecemos mucho sus comentarios y los puntos de mejora que nos recalca para nosotros poder tomar acciones inmediatas en cada una de las áreas, lamentamos que su llegada a nuestro hotel no haya sido de su completo agrado pero le aseguramos que tomaremos las acciones necesarias para mejorar y que esto no se vuelva a presentar. Esperamos que en una próxima oportunidad nos de una oportunidad para que así pueda disfrutar de nuestro maravilloso servicio y calidad desde el momento de su llegada. Cordialmente Jorge Torres Gerente General
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a very pleasant stay in this hotel in March’2021. I am shocked that it is not listed as No 1 hotel of Cali. Before arriving in Cali, I spent good 3 hours ( yes..true story!) reading reviews of various hotels in Cali – on Trip advisor, google.com and hotels.com. After reading many reviews, I concluded this was the best option on the present day. I am pleased to inform, my decision was correct! Positives 1. Very friendly and helpful front desk. They were very good to me throughout my 4 day stay. I have no words to express my gratitude. However, while checking out, the girl who checked me in ( also checked me out) looked a bit hostile. I am not sure, what I did to invite her fury. I really like that they offer seats to sit down while checking in and checking out, something very rarely seen in any hotel anywhere in the world. 2. Extremely comfortable room - The bed was awesome. Very good mattress and clean looking room. 3. Lot of plug points near the bed. This is such an important issue and very overlooked by hotels. Such was not the case by this hotel. 4. Great hot water and great water pressure – The water pressure was very pleasant and the water was adequately hot to let me enjoy the shower. 5. The toilet had a water pipe to wash yourself – This is one of my pet gripes. So many hotels only provide toilet paper but no water to clean one self. Such is not the case with this hotel as it provides a water faucet with pipe to clean one self. 6. Excellent Breakfast – I have stayed in about 10 hotels in 2021 itself. This hotel has the best breakfast. Not using COVID, to give a substandard breakfast. Has a full menu breakfast and catering to every taste, whims. 7. Excellent Housekeeping/daily - I have stayed in about 10 hotels in 2021 itself. This hotel has the best housekeeping. Not using COVID to stop housekeeping services. Bedsheets and towels changed daily. Room cleaned daily like old times. 8. Excellent Location – This hotel is close ( 5 minute walk) to a shopping mall. This hotel is close to a Juan Valdez café ( 5 minute walk) . This hotel is located in a zone with least noise from traffic from the street so one can sleep peacefully the whole day long. 9. Excellent Restaurant – I had all my meals ( I stayed for 4 days) at the restaurant, of this hotel. Obviously, the food was excellent for me to do so. I was on a business trip. I had no interest in searching new restaurants when the food itself was so good at the restaurant of the hotel. Especially, the “carne” dishes. I also saw many locals coming here to eat meals – breakfast, lunch, dinner. Also, the restaurant had different waitresses for different times of the day. I found the waitresses extremely sweet, very kind and extremely professional. Really liked them. 10/10 to all waitresses. 10. The AC works very well and one can actually control the room temperature with the remote. 11. I never checked out the gym so have no idea. Negatives 1. The hotel does not provide complimentary water bottles. When I arrived, they said I must buy the water bottles at the restaurant of the hotel or go to the mall to buy it. When I went to buy it at the restaurant, I found the restaurant had no water bottles. Which restaurant/hotel in the world has no water bottles? Later, they did arrange me the water bottles but charged me 5 usd for each 300 ml bottle which probably cost 25 cents in wholesale market, that is, 2000% mark-up on the original price. I plead to the owner, to increase the rent price of the rooms but provide complimentary water bottles daily for each room. 2. The internet was patchy. Mostly it worked well such that one could watch youtube and Netflix, but at times it did not work at all. 3. The drain of wash basin and the shower seemed chocked. I recommend to call the plumber and clear drains of each and every room. 4. The safe deposit box of the room was out of order. They tried very hard to repair it, but to no avail. Overall, I am extremely impressed with this hotel. I have stayed here before, 20 years ago in year 2001 and it continues to impress me 20 years later. Do not believe the negative reviews below. I highly recommend this hotel. This will be my first choice for my next stay at Cali. Hope you find my review, helpful? In case you did, please not hesitate to click on “I found the review helpful” tab. Thank you.…
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Date of stay: March 2021Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: higher floor away from elevator..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Jorge Ignacio torres Nevoth, Propietario at Movich Casa del Alferez
Responded Apr 20, 2021
Dear sally We want to express our gratitude to her for the qualification that she has shared about our Hotel in relation to her recent stay with us. It is a pleasure for us to read comments like yours because it makes us feel immense satisfaction in the fact of exceeding the expectations of our guests, who are for us the reason why we work every day implementing continuous improvement plans that benefit them. We remind you that you have all our services at your disposal and we hope to be fortunate to receive you at the Hotel in the next opportunity. Cordially Jorge Torres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The hotel is excellent in many ways. It is comfortable, tastefully made, the rooms are spacious, clean and bright. The staff is friendly and always available to help (many thanks to the smiling lady who cleaned our room, to Federick from the reception, to the restaurant staff for an excellent breakfast and to Mrs. Evans who made our stay possible and up-graded our room). The weather in Cali is wonderful and this kind of hotel helped me and my husband to feel very good and enjoy all the comfort.
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Date of stay: October 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jorge Ignacio torres Nevoth, Propietario at Movich Casa del Alferez
Responded Nov 3, 2020
Dear Elena, Receive our warmest regards, In the first instance, we extend to you the gratitude that we feel for having the opportunity to know your perception in relation to the service we provide, the opinion of each of our guests is extremely valuable as it allows us to continuously improve our processes. We consider the opinions of our guests to be totally valuable, thank you very much for giving us the opportunity to know your point of view and we hope to have your presence in our Hotel in future opportunities. Cordially Jorge Torres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Due to my flight schedule from the U.S. I advised the hotel that I'd be arriving at 10 pm. They were staffed and waiting for me. It was an easy check-in. The porter was very pleasant. He took my luggage up to the room, pointed out the minibar, A/C operation/remote, and explained how the TV remote (lots of options, buttons and turning it on was different). My room on the 2nd or 3rd floor across from the elevator was very quiet. It was quite nice, spacious, clean, and the bed was extremely comfortable. The bathroom was generously sized and well appointed. The desk was large and had a USB outlet which I needed. There also was a USB outlet in each of the bedside lamp bases. All the USB outlets were worn out and worked only when your phone/watch/laptop was plugged in just right with the cord leaning in a particular position usually against something to keep it in place. The breakfast was cooked to order with good coffee and a bread, pastry and fruit buffet to compliment it. Some of the breakfast staff spoke a little English, just enough to order a meal and receive good service. The hotel doesn't exchange money but you can get Colombian pesos at the "cambio" (currency exchange) 3 blocks from the hotel. Note that the hotel is on a steep street. Many streets in Cali are steep and also one-way. If you have a bad knee, any trouble walking, etc., you may want to take a taxi or stay at a different location. The hotel hotel is walking distance to several sites - the famous church, the cats of the river (an interesting art installation), etc. Nearly everywhere you walk you'll see street art - murals on buildings and walls. If you want to see 26 meter tall Cristo Rey (Christ the King), take a taxi. It's too far to walk and very steep.…
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Date of stay: February 2020
Rooms
Cleanliness
Service
Room Tip: Request a room away from the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from MovichCasadelAlferez, Gerente at Movich Casa del Alferez
Responded Mar 13, 2020
Dear Monique B, Receive our warmest regards, In the first instance, we extend our gratitude to you for having the opportunity to know your perception in relation to the service we provide, the opinion of each of our guests is extremely valuable as it allows us to continually improve our processes. We consider the opinions of our guests to be totally valuable, a thousand thanks for giving us the opportunity to know their point of view and we hope to count on their presence in our Hotel in the near future. Cordially Jorge Torres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel location is very good. Front desk exceptional. Room cleanliness and size of room excellent. Food was good. We had six meals in two days. Dining room service was fair at best and otherwise poor. Total indifference. With very few customers staff "hid" in the kitchen. "Con mucho gusto" was a trained phrase, certainly not a sincere expression.
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Date of stay: February 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from MovichCasadelAlferez, Gerente at Movich Casa del Alferez
Responded Feb 6, 2020
Dear JSEOoregon Thank you for taking the time and sharing your experience with us. We are very grateful for your comments and the points of improvement that we emphasize for us to be able to take immediate actions in each of the areas, we regret that the service of our restaurant has not been to your satisfaction but we assure you that we will take the necessary actions to improve and That this is not presented again. We hope that in the next opportunity it will give us an opportunity so that you can enjoy our wonderful service and quality from the moment of your arrival. Cordially Jorge Torres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first stay at this property. I loved the hotel and its location. Quaint restaurants nearby, a mall within walking distance and a very nice neighborhood. The Staff was outstanding. I am bad with names, but I believe it is Alberto, at the bell stand. This guy is a gem. He was very knowlegable about the area, what to do and where to go. He was extremely helpful. The front desk staff and outside bar area, what can I say. Exceptional. My room was gorgeous, well maintained and friendly housekeeping staff. I am in Cali at least twice a year and have found a new gem. Thanks for all
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Date of stay: November 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from MovichCasadelAlferez, Gerente at Movich Casa del Alferez
Responded Jan 13, 2020
Dear M3166VProbertm Thank you for your excellent comments. We are glad to know that I enjoy your stay at the hotel; that the attention and all our products were according to your expectations and managed to live an experience that you can recommend. Our employees will always be present to every need and request of our guests and look for all the opportunities to make them feel at home. We hope to see you soon back. Cordially Jorge Torres General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$64 - $87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure casa del alferez hotel cali, cali hotel santiago de
LOCATION
ColombiaValle del Cauca DepartmentCali
NUMBER OF ROOMS
60
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Claim Your ListingMOVICH CASA DEL ALFEREZ $59 ($̶8̶7̶) - Prices & Hotel Reviews - Cali, Colombia
Frequently Asked Questions about Movich Casa del Alferez
Which popular attractions are close to Movich Casa del Alferez?
Nearby attractions include Plazoleta Jairo Varela (0.2 miles), Royal Films (0.1 miles), and Puente De La Cervecería (0.2 miles).
What are some of the property amenities at Movich Casa del Alferez?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Movich Casa del Alferez?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Movich Casa del Alferez?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Movich Casa del Alferez?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Movich Casa del Alferez?
Conveniently located restaurants include Storia D'Amore - Granada, Restaurante Platillos Voladores, and The Market Cali.
Are there opportunities to exercise at Movich Casa del Alferez?
Yes, guests have access to a fitness center during their stay.
Does Movich Casa del Alferez have airport transportation?
Yes, Movich Casa del Alferez offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Movich Casa del Alferez?
Yes, dry cleaning and laundry service are offered to guests.
Does Movich Casa del Alferez offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Movich Casa del Alferez?
The staff speaks multiple languages, including English and Spanish.