The hotel is excellent in many ways. It is comfortable, tastefully made, the rooms are spacious, clean and bright. The staff is friendly and always available to help (many thanks to the smiling lady who cleaned our room, to Federick from the reception, to the restaurant staff for an excellent breakfast and to Mrs. Evans who made our stay possible and up-graded our room). The weather in Cali is wonderful and this kind of hotel helped me and my husband to feel very good and enjoy all the comfort.
Due to my flight schedule from the U.S. I advised the hotel that I'd be arriving at 10 pm. They were staffed and waiting for me. It was an easy check-in. The porter was very pleasant. He took my luggage up to the room, pointed out the minibar, A/C operation/remote, and explained how the TV remote (lots of options, buttons and turning it on was different). My room on the 2nd or 3rd floor across from the elevator was very quiet. It was quite nice, spacious, clean, and the bed was extremely comfortable. The bathroom was generously sized and well appointed. The desk was large and had a USB outlet which I needed. There also was a USB outlet in each of the bedside lamp bases. All the USB outlets were worn out and worked only when your phone/watch/laptop was plugged in just right with the cord leaning in a particular position usually against something to keep it in place. The breakfast was cooked to order with good coffee and a bread, pastry and fruit buffet to compliment it. Some of the breakfast staff spoke a little English, just enough to order a meal and receive good service. The hotel doesn't exchange money but you can get Colombian pesos at the "cambio" (currency exchange) 3 blocks from the hotel. Note that the hotel is on a steep street. Many streets in Cali are steep and also one-way. If you have a bad knee, any trouble walking, etc., you may want to take a taxi or stay at a different location. The hotel hotel is walking distance to several sites - the famous church, the cats of the river (an interesting art installation), etc. Nearly everywhere you walk you'll see street art - murals on buildings and walls. If you want to see 26 meter tall Cristo Rey (Christ the King), take a taxi. It's too far to walk and very steep.…
Hotel location is very good. Front desk exceptional. Room cleanliness and size of room excellent. Food was good. We had six meals in two days. Dining room service was fair at best and otherwise poor. Total indifference. With very few customers staff "hid" in the kitchen. "Con mucho gusto" was a trained phrase, certainly not a sincere expression.
This was my first stay at this property. I loved the hotel and its location. Quaint restaurants nearby, a mall within walking distance and a very nice neighborhood. The Staff was outstanding. I am bad with names, but I believe it is Alberto, at the bell stand. This guy is a gem. He was very knowlegable about the area, what to do and where to go. He was extremely helpful. The front desk staff and outside bar area, what can I say. Exceptional. My room was gorgeous, well maintained and friendly housekeeping staff. I am in Cali at least twice a year and have found a new gem. Thanks for all
Bad customer service experience complained about a couple of issues with room service and phone not working and did not get a reaction. Good room, spacious, good overall location and amenities, just failure to satisfied customer.