NH Cali Royal is conveniently situated next to the Trade Center Corporate Complex in a charming residential area of Cali, Colombia. Hotel guests enjoy a variety of amenities, including a Business Center, a Health Club and wireless Internet access. NH Cali Royal is just 15 minutes from downtown and a short distance from a number of local attractions. Book your stay online and see why we're one of the best Cali, Colombia hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
I always go to this hotel when I go to work since it is close to everything I need, however, I have been waiting for years for a simple renovation of the rooms. When I take my dog it is even worse, the room they give me is the one with the worst carpet, it looks dirty and deteriorated, as well as the blackout and the shower. This hotel has excellent service, but its facilities already leave a lot to be desired.
Always ask for a room with a view of the pool, not precisely to see the pool, but so that you can sleep, because the noise from the rooms that face Carrera 100 do not have efficient noise insulation.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is nice and I always like to stay there when I travel to Cali, although they definitely need to make improvements, for a 4.6 star hotel it lacks a lot. First, the price of the food in the restaurant is too expensive to be in Colombia, the price of the drinks also seems very high to me, the cleaning that the waitresses do in the rooms is terrible and they are a little unfriendly, only one was friendly. When they do the cleaning they rarely clean the floor of the room, they don't always refill the soap, they don't have towels to dry next to the sink and that starts to get a strong smell due to water accumulation, the room where we stayed was the 505 and there was a horrible musty smell and the only option they gave me to change was to go to the top floor, when I asked them that I didn't like the upper floors, the women who serve at the counter are not very friendly and they need to have more attitude guest service, the men are mostly attentive, help you and always have a good attitude, the pool area is very clean, but the Jacuzzi lacks cleaning, the water does not smell good and the steps have mold, there are never towels in the pool and you always have to wait for them to give you one and that seems terrible to me because in a hotel how should they have plenty of towels, in the gym only one treadmill works, the others are out of service, the prices at the Spa are as if you were Paying in dollars, this for me is constructive criticism because in reality the hotel is super well located and I love that you can use the pool until late and play music, it feels good energy. Thank you
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Review collected in partnership with NH Hotels
Date of stay: February 2024
Value
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Service
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A hotel for the whole family, with a pool and restaurant area perfect for relaxing and having a good time. Very well located, it has shops, restaurants, hairdressers and malls within walking distance.
The rooms are clean and the staff is always with the best attitude to serve. If you are traveling with children, I recommend requesting a suite to be comfortable and so that each child can have their own bed.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have frequented NH Royal Cali several times in the past, but my recent stay left much to be desired. My previous feedback from my last stay in Oct 2022 suggested the need for some TLC, this time around, I am convinced that the hotel requires a complete refurbishment and renovation.
We had two rooms booked (see below)
Junior Suite Review:
The junior suite, to which we were upgraded due to the unavailability of our booked premium room, was a disappointment from the moment we entered. The state of disrepair was evident, with blinds falling apart, a stained bathtub, and a rusty cupboard housing the fridge. Furthermore, essential amenities like the TV and phone were non-functional.
There wasn't a hairdryer in the room, which I would expect from a hotel like this in a junior suite.
To top it off, the toiletries provided, particularly the conditioner, appeared to be expired, resembling curdled milk upon use.
Standard Room Review:
Similarly, the standard room showcased signs of neglect, with old flooring, a loud air conditioning unit, and faulty taps leading to water leakage from the toilet.
Other Hotel Observations:
The state of the gym was disappointing, with several machines out of order; two of the three Threadmills didnt work and I was worried the cross trainer was going to fall apart when in use.
Food is hit and miss, my first meal was pork belly with tamarind sauce, the pork belly was more fatty than usual, and the tamarind sauce was not well balanced so it was too sour. The pizza and ceviche were tasty, the pizza was also tasty but small for the price. We had a veeeery salty soup.
On our initial day of arrival, we encountered a significant disruption as "the system was down." Consequently, this led to several inconveniences:
1. The reception contacted our standard room three times inquiring about the number and identity of occupants.
2. During our dinner at the hotel restaurant (which we found to be excessively priced), we faced difficulty settling the bill. Instead of providing an itemized breakdown or offering the option to charge it to the room, the staff presented us with a card machine for immediate payment of the total amount. Despite assurances of a follow-up bill, we are yet to receive it.
Positives:
Its dedicated and friendly staff, exemplified by individuals like Frank and Jorgito.
Additionally, the breakfast offered a good variety of fresh options, and the spa, although independently operated, provided an exceptional massage experience.
The pool area is probably one of the major highlights and the hotel knows that, so it's kept in a good state
Overall, while NH Cali possesses potential, significant improvements are necessary to ensure a satisfactory guest experience
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is very old and the rooms have never been remodeled. The mat in the room has the dirt of 30 years, it's not cleaning it, you have to change it. Additional if you make Reservation by booking you are charged extra rates not stipulated. Value for money is not adequate. The location is good.
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Review collected in partnership with NH Hotels
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Date of stay: August 2024
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the moment I entered the NH Cali Hotel, I knew I was in an extraordinary place. Every detail reflects excellence and dedication, making it, without a doubt, the best hotel in the city.
The rooms are a true oasis of comfort, with an impeccable cleanliness and design that invites you to rest. The restaurant offers an exceptional culinary experience, with dishes that stand out both for their taste and their presentation. And I cannot fail to mention the common areas, especially the swimming pool and gym, which are designed to provide relaxation and wellness for guests.
The attention of the staff is second to none, each member of the team has a warmth and professionalism that makes you feel at home, but with the comforts of a luxury hotel.
My special congratulations go to the manager, whose leadership is evident in every corner of the hotel. His vision and commitment are reflected in a team that clearly enjoys providing memorable experiences for his guests. Thank you for making my stay an unforgettable experience and for raising the standard of hospitality in Cali, I will recommend this hotel again and again!
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from LUISA FERNANDA AGUADO ESCOBAR, Other at NH Cali Royal
Responded Dec 8, 2024
Dear Guest, Your glowing review truly brightens our day! It's wonderful to hear you had such a positive experience at NH Cali Hotel. We strive to create a welcoming and luxurious environment for our guests, and it seems we've achieved that during your stay. You've beautifully highlighted everything we're proud of, from our meticulously designed rooms to the culinary delights of our restaurant. It's especially gratifying to hear that our common areas such as the swimming pool and gym contributed to your well-being. Our dedicated team, under the leadership of our diligent manager, will be thrilled to know that their efforts have been recognized. They indeed take immense pleasure in providing unforgettable experiences to our esteemed guests. Your kind recommendation is the highest praise we could receive. We're honoured that we could make your stay a memorable one and look forward to welcoming you back to your home away from home in Cali. Yours sincerely, NH Cali Hotel Team Dany Efrain Ramirez Bayona NH Royal Cali
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early at the hotel and they made us wait until 3pm to give us the room, so we had to wait in the lobby which did not have air conditioning. At 3pm we went to get our keys and they still took a while to assign them. We had reserved rooms with a double bed and they gave us a king bed, some of the rooms did not have air conditioning and they never sent the technician or changed the room, in addition to the attitude and responses of the reception staff was harsh. Likewise in the restaurant, at breakfast there was no staff to help you, the food was bad and one day there was no coffee. I have stayed in several hotels of this chain so it was an unpleasant surprise to receive poor treatment.
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Date of stay: March 2024
Value
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Location
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Trip type: Traveled with family
Room Tip:El hotel esta muy bien ubicado y cuenta con un centro comercial justo al lado, pero el trato del...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a 4 star hotel they forget many things. There is no hair dryer in the rooms, you have to ask for it and it will be demooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo. There is not even a complimentary bottle of water in the room in a country where the Foreigners should not drink water. And the toiletries are practically non-existent. Very basic for a 4 star hotel on a business visit.
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Date of stay: March 2024Trip type: Traveled on business
Room Tip:Si lo requieres lleva tu propio secador de pelo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the rooms are spacious, the furniture is old and unkempt, the closets were mismatched and smelling damp. The floors of the overall room were in poor condition so although this very well neat did not look pleasant. At other hotels in the chain rooms were equipped with coffee makers, irons, hair dryers, etc. The lighting in the rooms is bad.
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Review collected in partnership with NH Hotels
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I went for work and the spaces they designated for meetings and conferences were excellent, they were always willing and pending to provide us with what we needed. All the staff are super responsive and attentive. The rooms are beautiful, super comfortable bed and the common spaces make you feel at home. Thank you to all the NH staff for always welcoming me with all the love. I'll always come back!!
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Buenas tardes estimado cliente,
Muchas gracias por comunicarse con nosotros, para nosotros un verdadero placer contar con sus solicitudes y esperamos tener la oportunidad de ser anfitrión de sus viajes a nuestra ciudad.
Hemos actualizado nuestras imágenes de nuestro perfil y se tomara algunos días para que usted pueda visualizarlos debido a las políticas del portal.
Cordialmente,
There are more places to choose from in the Cali area.
PRICE RANGE
$50 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
radisson cali, cali radisson
LOCATION
ColombiaValle del Cauca DepartmentCali
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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