The worst buffet in chengdu,they didn't re-fill empty stations. Certain stations didn't have utensils to be used. Sushi was horribly big and tasteless, some had huge slices of banana!!. Very little choice of food. Basically the whole buffet felt cheap and unappealing. Better food could be found in any boutique restaurant in chengdu. This was my second bad experience in Wanda and hopefully my last.
When the first time I came in, I felt the warm welcome from everyone. It was really nice. I love the atmosphere around the place. We had a great meal in that restaurant and Mandy was helping us a lot. She is such a considerate and caring person. I love this place.
This was one of the best hotels we visited during our tour of China! We were instantly impressed with beautiful lobby located on the 41st floor. The check in process was quick and our room was prepared and ready for our stay. We had a beautiful room on the 33rd floor with view of the river and city below. The room was quiet and had every amenity we could think of and more. The lighting system was incredible and allowed the room lights to be controlled from the end tables near the bed. The bed and linens were very comfortable and we slept so well each night. The breakfast each morning was abundant and extraordinary! So many options and everything we tried was delicious. Lastly, we were very impressed with the service we received. Our Chinese language skills are not the best, but the staff really tried hard to help us with any requests we had and would routinely go out of their way to find someone who could speak to us in English if they could not assist us. We really appreciated their efforts very much. One night during our stay, we had tickets to the Sichuan Opera. Unfortunately, this was during a holiday evening and taxis were hard to come by. Ricky worked diligently to find us a taxi/car service so we could make it to the performance on time. We were so grateful for all his efforts as we did not miss the opera and we ended up having a wonderful evening that night. Our entire experience with the Wanda Reign Hotel was amazing in every way and we thoroughly enjoyed our stay!…
Beautiful appearance with the lack of a 5 star hotel standard. Here are my THREE complaints: 1. Very poor service on September 18th at the breakfast buffet when I ask for a frenshly squeezed juice, the service person refused to provide the service for me even though the squeeze equipments and fruits are present to provide the service. Very disappointing. 2. At the bar, they do not have any standard on the quantity of the poured wine. I order a 6 ounces glass of wine, they gave me only two ounces. I complaint to the bartender why so little wine. The bartender said sorry and just added a few more drops but still way below the 6 ounces standard. I am surprised that they do not have any standard with their wine services. Whereas,the American standard are 6 or 9 ounces per glass of wine. 3. At the time of my check out they want to charge me an extra $30RMB because one of the smallest towel was dirty. Which was so ridiculuous and I refused to pay the $30RMB because it is not my duty to clean the towel it should be the basic sevices of the hotel.…
I have called this hotel before and asked some questions about the room and executive lounge.To my surprise,the stuff who answered the phone was not sure and not very clear for their hotel’s policy,and then Im trying to email this hotel,till now I haven't get any response,that's not a happy experience...
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