This is by far one of my favourite hotels in the city. The service is excellent - from the moment you walk in. The staff is friendly, and very accommodating. The room is spacious, beautifully decorated, and has an incredibly comfortable bed. The hotel is equipped with many facilities - you never get bored. All room amenities are of good quality. There are many food options that accommodate different dietary requirements. The restaurant on the 41st floor has a lovely view of the city. I recently had a birthday dinner there, and Basil and his wonderful team ensured that everything ran smoothly. I look forward to my next visit!
Absolutely incredible stay. Welcomed downstairs and escorted upstairs to our lovely suite where we were given a tour of not only the room but also all the facilities. All amenities are incredibly clean and everything is as advertised. Basil took care of my friends and I like no other! Will definitely be back for another staycation soon!
By far the best hotel I have stayed in during my time in China! The service levels rival that of some of the top hotels have stayed in in Europe and Asia. I strongly recommend ex-pats to experience this hotel, which offers service like none of the big chain hotels do. From the moment I walked through the entrance on my first day, to leaving on the last - every interaction was exceptional! Basil, the Deputy Manager was incredible - no question or request was too much, and his attention to detail and attentive service made my stay in the hotel and in Chengdu amazing. He helped me to arrange everything from laundry to tickets to the Sichuan opera, and genuinely cared about my stay with Wanda Reign. Even after I left he kept kept touch to ensure my further travel plans worked out. The decor of the hotel was truly beautiful, the most wonderful chandeliers and attention to detail everywhere was exceptional. The cleaning team did a phenomenal job, and the room was made up twice a day - with lovely touches such as little personalised notes and presents! I am a stickler for cleaning and genuinely I could not fault any area of cleanliness in this hotel. The room was incredibly well equipped, with a deep soak bath, excellent range of drinks / coffee machine and a super comfy bed! Electric curtains and smart technology using an IPAD to control everything was really efficient. I also have to comment on the wall paper in the room - it was beautiful! The food selection offered and amazing aray of Eastern and Western food to meet all tastes, and the lobby lounge served excellent coffee, afternoon tea, wine and cocktails - with exceptional service and lovely view! The service in the bar was incredible - Eudora was particularly helpful and welcoming. The equipment in the gym was high quality and offered a range of cardio and weight machines, and the pool was a relaxing place to unwind. I really didn't want to leave this hotel, and I will absolutely use this hotel and this brand again in the near future. I can't recommend it highly enough! A big thank you in particular to Basil, Eudora and the cleaning team - you are an amazing team 😀👏🙌…
The worst buffet in chengdu,they didn't re-fill empty stations. Certain stations didn't have utensils to be used. Sushi was horribly big and tasteless, some had huge slices of banana!!. Very little choice of food. Basically the whole buffet felt cheap and unappealing. Better food could be found in any boutique restaurant in chengdu. This was my second bad experience in Wanda and hopefully my last.
When the first time I came in, I felt the warm welcome from everyone. It was really nice. I love the atmosphere around the place. We had a great meal in that restaurant and Mandy was helping us a lot. She is such a considerate and caring person. I love this place.
This was one of the best hotels we visited during our tour of China! We were instantly impressed with beautiful lobby located on the 41st floor. The check in process was quick and our room was prepared and ready for our stay. We had a beautiful room on the 33rd floor with view of the river and city below. The room was quiet and had every amenity we could think of and more. The lighting system was incredible and allowed the room lights to be controlled from the end tables near the bed. The bed and linens were very comfortable and we slept so well each night. The breakfast each morning was abundant and extraordinary! So many options and everything we tried was delicious. Lastly, we were very impressed with the service we received. Our Chinese language skills are not the best, but the staff really tried hard to help us with any requests we had and would routinely go out of their way to find someone who could speak to us in English if they could not assist us. We really appreciated their efforts very much. One night during our stay, we had tickets to the Sichuan Opera. Unfortunately, this was during a holiday evening and taxis were hard to come by. Ricky worked diligently to find us a taxi/car service so we could make it to the performance on time. We were so grateful for all his efforts as we did not miss the opera and we ended up having a wonderful evening that night. Our entire experience with the Wanda Reign Hotel was amazing in every way and we thoroughly enjoyed our stay!…
Beautiful appearance with the lack of a 5 star hotel standard. Here are my THREE complaints: 1. Very poor service on September 18th at the breakfast buffet when I ask for a frenshly squeezed juice, the service person refused to provide the service for me even though the squeeze equipments and fruits are present to provide the service. Very disappointing. 2. At the bar, they do not have any standard on the quantity of the poured wine. I order a 6 ounces glass of wine, they gave me only two ounces. I complaint to the bartender why so little wine. The bartender said sorry and just added a few more drops but still way below the 6 ounces standard. I am surprised that they do not have any standard with their wine services. Whereas,the American standard are 6 or 9 ounces per glass of wine. 3. At the time of my check out they want to charge me an extra $30RMB because one of the smallest towel was dirty. Which was so ridiculuous and I refused to pay the $30RMB because it is not my duty to clean the towel it should be the basic sevices of the hotel.…
I have called this hotel before and asked some questions about the room and executive lounge.To my surprise,the stuff who answered the phone was not sure and not very clear for their hotel’s policy,and then Im trying to email this hotel,till now I haven't get any response,that's not a happy experience...
Clean comfortable rooms, beautiful Chinese luxury style, great location, delicious freshly cooked breakfast, great gym and swimming pool, management was very helpful and respectful to resolve booking issue.
The lobby on the 41st floor is very shocking, the service is excellent, and the check-in experience is also excellent. Come to Chengdu's preferred hotel. I love the smell of the towel. It is really make me feel at home!
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