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Shangri-La Hotel Chengdu

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#4 of 2,518 Hotels in Chengdu
Certificate of Excellence
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1,684 Reviews from our TripAdvisor Community

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Showing 543: English reviews
Southampton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This chain offers excellent standards with the usual Asian hospitality normally found at their properties. On this visit I was particularly impressed with Jeff on Concierge who made all arrangements for our visit to Giant Panda Sanctuary, followed by Leshan Mountain for Giant Buddah. During our time spent in the Horizon Club Lounge it was very touching that Yvonne took... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank stoddart97
Las Vegas
Level Contributor
508 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
5 of 5 stars Reviewed 1 week ago

Location of the hotel is great, close to restaurants, shopping and walking along the river. Rooms are very nice, but if you want a non smoking room request one on the upper floors. We stayed 3 nights on floor 13 and 1 night on floor 24. The room on 24 was a bit nicer and did not smell of smoke.... More 

Helpful?
Thank nvlinks
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thank you for your comments. And we are delighted that you enjoyed our Shangri-La hospitality and exceptional dining options. We look forward to welcoming you back to our hotel soon. General Manager Dexter Cheng More 

County Galway, Ireland
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location in downtown Chengdu. Great staff. George in the concierge team did a great job arranging a driver for us and stayed available on the phone to interpret if needed. Nice clean rooms with good views. Central location with team members like Ewa willing to give insights into Chengdu culture it's a good base to explore. It's my go... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank dpower000
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thanks for sharing your feedback, and we are happy to know that our hotel complemented your trip here and left you with good impressions. Besides spacious room, contemporary furniture&decroration, and panoramic views of the Jingjiang River, hotel also provide various dining options, and one of which is Chengdu’s most favored night venue- Mooney’s Bar and Restaurant, where offers... More 

Melbourne, Australia
Level Contributor
185 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Chengdu Shangri-La is an excellent hotel. It is large, modern and clean with a good range of in house restaurants and bars. It is also in a fantastic location just across the road from the north bank of the Jinjiang river and the beautiful Anshun Lang bridge. The staff are friendly and helpful and made my stay a pleasure.... More 

Helpful?
Thank JumboJetJohnny
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thanks for choosing to stay in our hotel, and share your feedback with us. Your compliment is our most valuable motivation, and we will continue to deliver consistent service and products to ensure your next Shangri-la experience is equally memorable. General Manager Dexter Cheng More 

Englewood, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

First the bad newsI became sick while at the hotel. I can't say enough about the wonder staff at hotel.My guide found me ill and called the front desk and immediately the responded. When it became apparent I couldn't go myself to the hospital they arranged an ambulance for me. The staff was professional from the start of my check... More 

Helpful?
Thank rayvacation
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedbacks with us. We are delighted to be chosen as your preferred hotel in Chengdu and look forward to turning your next visit into another memorable experience. General Manager Dexter Cheng More 

Los Angeles, California
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stay at this hotel every thirty days and the place always raises the bar. The staff and amenities always exceed my expectations. The rooms are always clean, the staff always helpful and I always look forward to my stay.

Helpful?
Thank TonyStompanado
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, Thank you for staying at Shangri-La Hotel, Chengdu and sharing the feedbacks with us. We are delighted to be chosen as your preferred hotel in Chengdu and look forward to turning your next visit into another memorable experience. General Manager Dexter Cheng More 

Makati, Philippines
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I think one can never go wrong with Shang-rila. Over the years on important business meetings we hold it in Shangri-la. One of the things you get to know that you are travelling in a tiered city in China is the presence of Shangri-la. Chengdu, Shangri-la is just pretty amazing as always with big rooms and view plus superb service... More 

Helpful?
Thank Gorgeousbella
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thanks for your review. Chengdu is a historic city with over 2000 years and we are pleased to know that you enjoyed the combination of ancient oriental ambiance and modern convenience here in Shangri-La Chengdu hotel. Besides, hotel buffet breakfast in 1F café z and 35F horizon lounge both offer various coffee options to ensure our guest to... More 

Georgetown, Kentucky
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

We absolutely loved staying at the Shangri-La. From the moment we arrived we were treated like royalty. Our room was super clean, gorgeous and spacious. There was a huge king size bed along with a separate seating area with a couch and chair to watch tv. There was also a desk just in case you needed to do any work.... More 

Helpful?
Thank S M
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thanks for sharing your experience with us, and we are delightful to know that you had a memorable Chengdu trip. Your compliment means a lot to us, and will be forwarded to our whole management team . Thanks again, and hope to see you back soon. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

This hotel is located in the center of Chengdu city, it's really a good location, the night view of Jinjiang river is so beautiful, and there are many bars, it's very convenient to join some night activities.

Helpful?
Thank Lancy J
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, Thanks for choosing our hotel again when you back Chengdu this time and giving us the good comment. Chengdu is regarded as the city that you never wanna leave once you came, and we look forward to seeing you soon in near future. If you need any assistance on the next trip arrangement, please feel free to contact... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 20, 2016 via mobile

Stayed a few nights here. Beautiful hotel excellent staff service and location. Rooms are ok need a bit of updating in my view club lounge excellent service and friendly staff. Plenty of places to eat out in and around the hotel. Very good hotel.

Helpful?
Thank Mark B
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear guest, thanks a lot for your feedback and give us the full score! Your comment is shared within the whole hotel team, and we all feel motivated and look forward to seeing you back soon in Chengdu. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Chengdu

Address: NO. 9 Bin Jiang East Rd, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Price Range: $154 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
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Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Hotel Style:
#1 Family Hotel in Chengdu
#1 Business Hotel in Chengdu
#1 Romantic Hotel in Chengdu
#3 Luxury Hotel in Chengdu
#3 Spa Hotel in Chengdu
#43 Best Value Hotel in Chengdu
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