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Shangri-La Hotel Chengdu

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#4 of 2,259 Hotels in Chengdu
Certificate of Excellence
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Shangri-La Hotel Chengdu
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1,674 Reviews from our TripAdvisor Community

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Showing 537: English reviews
Makati, Philippines
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I think one can never go wrong with Shang-rila. Over the years on important business meetings we hold it in Shangri-la. One of the things you get to know that you are travelling in a tiered city in China is the presence of Shangri-la. Chengdu, Shangri-la is just pretty amazing as always with big rooms and view plus superb service... More 

Helpful?
Thank Gorgeousbella
Georgetown, Kentucky
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

We absolutely loved staying at the Shangri-La. From the moment we arrived we were treated like royalty. Our room was super clean, gorgeous and spacious. There was a huge king size bed along with a separate seating area with a couch and chair to watch tv. There was also a desk just in case you needed to do any work.... More 

Helpful?
Thank S M
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is located in the center of Chengdu city, it's really a good location, the night view of Jinjiang river is so beautiful, and there are many bars, it's very convenient to join some night activities.

Helpful?
Thank Lancy J
Level Contributor
13 reviews
12 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Stayed a few nights here. Beautiful hotel excellent staff service and location. Rooms are ok need a bit of updating in my view club lounge excellent service and friendly staff. Plenty of places to eat out in and around the hotel. Very good hotel.

Helpful?
Thank Mark B
London, United Kingdom
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

My partner become unwell during the night of our stay. Their night concierge (TYLER WANG) went above and beyond by going to a 24hour pharmacy and translating our medication requests for us. We are so grateful as the only other option would have been to go to the local doctor which would have been time consuming and costly. Thank goodness... More 

Helpful?
Thank AnushkaObi
Beijing, China
1 review
5 of 5 stars Reviewed 2 weeks ago

What a wonderful and excellent experience I have had here. what made the trip more confortable and enjoyable were the professional services provided by Fanny and Sunny. Surely I will come back again! Thanks and best regards.

Review collected in partnership with Shangri La Hotels

Helpful?
Thank yinjinxing
Estero, Florida
Level Contributor
85 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We only got to spend one night here, darn. They upgraded us to a beautiful suite with a huge living room, extra bath and nice overviews of one of the rivers. Central, quiet, stylish but not snobby. The breakfast was fantastic for both Asian and Western tastes. I would have rearranged our itinerary to stay longer if I could have!

Helpful?
Thank Meemschirk
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Meemschirk , thanks for your sharing. Your compliments are well shared with the whole team and it is quite motivated to us. We look forward to bringing you another pleasant on you next trip back in Chengdu. More 

China
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I have been to this hotel many many time maybe I spend more than 300 night !!! And was good long time ago , not really anymore the image of Shangrilla service !!! I was on executive floor and I use 25 minutes for check out and they ask me to go to the lobby to pick up my invoice... More 

Helpful?
Thank jeromesh2001
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Guest, Thank you for your feedback on your stay experience. We too feel the same disappointed on your unsatisfied staying experience with us, and those problems that you mentioned has been well noted and will be investigated and handled by our managers from related housekeeping and front office departments immediately. We appreciate your honest and precious feedback, and would... More 

Portland, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 15 day stay at the Shangri-La in Chengdu was wonderful. Chengdu is a busy and hectic city and I looked forward every evening to arriving back at the hotel where there was peace and calm. The people were warm, friendly and helpful. The room was beautiful and comfortable. The gym, pool, and sauna were excellent. The hotel is in... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Bill B
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 23, 2016

Hotel has excellent location in Chengdu. The night view on close by Anshun bridge is terrific. Rooms are spacious, comfortable and clean. Excellent facilities you would expect in a five star hotel. The breakfast offers a broad variety of different foods. 2 storeys lounge with happy hour from 5 to 7 pm.

Helpful?
Thank Castledoc
Dexter-Cheng, 总经理 at Shangri-La Hotel Chengdu, responded to this review

Dear Castledoc, Your comments are well received and we appreciate your time to providing this feedback to us at tripadvisor.com. We are glad that our Horizon club room and service are in your favor, and look forward to welcoming you back soon . More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Babysitting

Additional Information about Shangri-La Hotel Chengdu

Address: NO. 9 Bin Jiang East Rd, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Price Range: $160 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
Number of rooms: 593
Reservation Options:
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Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Hotel Style:
#1 Business Hotel in Chengdu
#1 Romantic Hotel in Chengdu
#1 Family Hotel in Chengdu
#3 Spa Hotel in Chengdu
#3 Luxury Hotel in Chengdu
#40 Best Value Hotel in Chengdu
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