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Kempinski Hotel Chengdu

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#27 of 2,567 Hotels in Chengdu
Certificate of Excellence
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Kempinski Hotel Chengdu
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676 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Reviewed 6 days ago NEW

This hotel with local characteristics, the service is very good, especially for receptionist, they are very very busy but still hospitality, I found a manageress who named Vicky, she is very busy, there are many staffs ask for assistance but she answered anyone questions with patiently, she told the staff how to operation while taken care the guests, I felt...

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Helpful?
Thank Luckyhoney
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. We shared already your positive comments about our professional and good service with...

Beauvais, France
Reviewed 2 weeks ago via mobile

This hotel is quite remarkable with an excellent service. The Paulaner restaurant serves good food until late and the breakfast choice is very diverse and complete. The rooms have all amenities that you need and the air conditioning is working properly. An excellent "no hassle" hotel to have no surprise.

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Helpful?
Thank samsop91
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments were well received by our entire team.Should your travels...

Leverkusen, Germany
Reviewed November 1, 2016

The Kempinski is located only a 15minutes drive from the airport, so perfect if you have to stay for a nigth between 2 fligths in Chengdu. They offer a very reliable transport service in a comfortable BMW 7er series. I stayed in a corner suite which was spacious and had a kitchen with a soft drinks free of charge. I...

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Helpful?
Thank Bert992016
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments about the breakfast and service were well received by...

Dubai, United Arab Emirates
Reviewed October 13, 2016

Back in Chengdu - back at the Kempinski in Chengdu and again very pleasant. The staff is always accommodating and caring going the extra mile. The hotel in general appears a bit tired but the General Manager told us about the upcoming renovation which sounds exciting. The food in the Chinese restaurant was delicious and afterwards we enjoyed a fresh...

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Helpful?
Thank aroundtheworldtours
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we are excited about your feedback provided in line with your recent stay here at the Kempinski Hotel Chengdu. We shared already your comments about our Chinese restaurant harmony and the microbrewery Paulaner with our teams. It is of course a pleasure to understand that you are a returning guest to our property and we appreciate your loyalty...

Stockport, United Kingdom
Reviewed October 8, 2016 via mobile

Enjoyed my three night stay here. The staff were so friendly and welcoming. On the second morning the dining room staff could remember our room number and our drink preferences. Just one of many examples of being made to feel like a special guest. The concierge ladies were fantastic too, going the extra mile to help out with a pre...

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Helpful?
Thank CL8N
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, we value your feedback very much and thank you for sharing your thoughts with us. It is with pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu and it makes us proud that we created a memorable experience for you. Your compliments were well received by our entire team. We are...

London, United Kingdom
Reviewed September 25, 2016 via mobile

We had a bit problem when checking (as booking was made via travel agent) but got it sorted out within 20 min. The room itself is of decent size (by European standard) with desk and sofa chair & stool, and has all the amenities in the bathroom. Worth mentioning is that we chose a room-only rate and bought our breakfast...

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Helpful?
Thank Phoebe S
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are delighted that you enjoyed your stay with us and shared your positive comments with our team. In regards to the breakfast buffet it always depends on the individual breakfast favorites whether to take the full buffet or like...

Dubai, United Arab Emirates
Reviewed September 22, 2016 via mobile

We loved staying in this hotel. The rooms are clean and the service was excellent. We especially enjoyed the breakfast, good quality and variety. We were lucky that in the week we stayed there was the Oktoberfest in their german restaurant. Great atmosphere with lively german band, authentic german food plus they brew their own beer!

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Helpful?
Thank DirkDubai
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, it is a pleasure receiving your feedback and we appreciate you taking the time sharing your impressions with us. We are excited that you enjoyed our product and services and we shared your compliments with the team. The Oktoberfest is indeed a highlight at our Paulaner restaurant and it is a nice coincidence that you stayed with us...

Seremban, Malaysia
Reviewed September 20, 2016

From the time of my arrival (about midnight) till the day I left (7 days later), I always felt comfortable and relaxed. The staff, whether at reception, the concierge, in the dining hall or from room service, were always polite, helpful and happy to be of service. My room was of a good size, had a double bed (or was...

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Helpful?
Thank CyrilSen
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very pleased that you enjoyed our guest room set up and comfort of the bed as a good night of sleep is obviously very important. In regards to your feedback about the variety of Western dishes we will...

Reviewed September 19, 2016 via mobile

The Kempisnki in Chengdu is a very good Hotel for Businesstrips. The location, service and the rooms are the key factors to Book it again.! It is very close to the Metroline 1 Station Tongzilin (less then 5 min walk).Due to the heavy traffic you are faster by Metro then by car. From the Airport you need roughly 30min to...

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Helpful?
Thank Darko G
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. We are very excited that you enjoyed your stay with us and shared your positive feedback with our team. In regards to the facilities please be informed that we are planning a major hotel renovation soon, which will display our product in a new fashion....

Going, Austria
Reviewed September 18, 2016 via mobile

Second time staying at the Kempinski Chengdu. The location is convenient and a short walk from the metro station. Rooms are spacious and clean even though a bit dated. Hot water was a little bit iffy and only warm, water pressure is also a big low. Service is generally very friendly, with special thanks to Lady in Red Lisa, who...

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Helpful?
Thank Katzi M
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very excited that you enjoyed your stay with us and were very satisfied with the majority of our services. We have shared your compliments with the respective teams especially with Iris Liang in Guest Relations and Liu Shuang...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Location: China > Sichuan > Chengdu
Price Range: $85 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Chengdu 5*
Number of rooms: 471
Reservation Options:
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Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#16 Spa Hotel in Chengdu
#16 Business Hotel in Chengdu
#24 Luxury Hotel in Chengdu
#33 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Kempinski Hotel Chengdu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The executive room very good.”
 of 5 bubbles Luckyhoney, 6 days ago | Read review
“Corner suites are spacious with a Kitchen and are very quiet”
 of 5 bubbles Bert992016, Nov 1, 2016 | Read review
“The higher floors have excellent views of the area”
 of 5 bubbles albir60, Jul 24, 2016 | Read review
“book on the non smooking floors”
 of 5 bubbles danielsL4808PS, Feb 17, 2016 | Read review
“Higher floors are a little quieter.”
 of 5 bubbles mlahm, Jul 27, 2015 | Read review
5 of 5
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