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Kempinski Hotel Chengdu

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#30 of 2,518 Hotels in Chengdu
Certificate of Excellence
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663 Reviews from our TripAdvisor Community

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Showing 127: English reviews
Dubai, United Arab Emirates
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We loved staying in this hotel. The rooms are clean and the service was excellent. We especially enjoyed the breakfast, good quality and variety. We were lucky that in the week we stayed there was the Oktoberfest in their german restaurant. Great atmosphere with lively german band, authentic german food plus they brew their own beer!

Helpful?
Thank DirkDubai
Seremban, Malaysia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

From the time of my arrival (about midnight) till the day I left (7 days later), I always felt comfortable and relaxed. The staff, whether at reception, the concierge, in the dining hall or from room service, were always polite, helpful and happy to be of service. My room was of a good size, had a double bed (or was... More 

Helpful?
Thank CyrilSen
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very pleased that you enjoyed our guest room set up and comfort of the bed as a good night of sleep is obviously very important. In regards to your feedback about the variety of Western dishes we will... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

The Kempisnki in Chengdu is a very good Hotel for Businesstrips. The location, service and the rooms are the key factors to Book it again.! It is very close to the Metroline 1 Station Tongzilin (less then 5 min walk).Due to the heavy traffic you are faster by Metro then by car. From the Airport you need roughly 30min to... More 

Helpful?
Thank Darko G
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. We are very excited that you enjoyed your stay with us and shared your positive feedback with our team. In regards to the facilities please be informed that we are planning a major hotel renovation soon, which will display our product in a new fashion.... More 

Going, Austria
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

Second time staying at the Kempinski Chengdu. The location is convenient and a short walk from the metro station. Rooms are spacious and clean even though a bit dated. Hot water was a little bit iffy and only warm, water pressure is also a big low. Service is generally very friendly, with special thanks to Lady in Red Lisa, who... More 

Helpful?
Thank Katzi M
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very excited that you enjoyed your stay with us and were very satisfied with the majority of our services. We have shared your compliments with the respective teams especially with Iris Liang in Guest Relations and Liu Shuang... More 

Manchester, United Kingdom
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As soon as I arrived at the hotel a young man opened the boot of my taxi and began to put my luggage on a trolley. Check-in was very smooth and pleasant. The room was perfect for me, and had the added luxury of a bathtub, as well as a shower. Everything was spotless. The bed was so comfortable that... More 

Helpful?
Thank DrMSuleiman
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very happy to learn that our services were according to your expectations. We shared your positive comment with our teams. As the unclear instructions location of breakfast and English unskilled employees at our restaurant leaded to your unpleasant... More 

Shanghai
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 21, 2016 via mobile

Beaten and old hotel, carpets smell like dust and smoke. Dirty and beat up. rooms, equally old. my colleague and me took a room, beds so close together might as well be one bed. Wifi is slow and needs wechat to connect, mold and crap around the vents. Staff is nice.

Helpful?
Thank deterius
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. Your comments have been shared with our management team and I’m sorry to read that our room wasn’t clean and the internet speed not in line with your expectations. The room you stayed in was actually not supposed to be... More 

Dessau, Germany
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 11, 2016

The general impression of the hotel is that it needs a facelift but well maintained. The room was comfortable, clean and all amenities in place you expect from a Kempinski. Breakfast buffet was excellent as well as the Paulaner brewery restaurant. The staff took well care of us and it happened to be my birthday while I was there, the... More 

Helpful?
Thank katzeWilly2
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, it is a pleasure reading your comments about your recent stay with us here at the Kempinski Hotel Chengdu. Thank you for taking the time sharing your impressions. We are delighted that you enjoyed the breakfast which we consider the most important meal of the day as well our German brewery restaurant Paulaner. We have shared your feedback... More 

Wien
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 9, 2016

Arrived very late night at the Kempinski Hotel and was greeted by a young gentleman who assisted me in a very friendly manner with my luggage and check in. Very good welcome. It´s always nice to come back to the Kempinski Hotel Chengdu. The room was a bit old and needs some renovation. In general the hotel location is perfect... More 

Helpful?
Thank Traumreise60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that our concierge services were according to your expectations. We shared as well your positive comment about our breakfast with our teams. In regards to the facilities please be informed that we are planning... More 

Dubai
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 29, 2016 via mobile

We stayed in Kempinski Chengdu before going to Leshan for our short holiday in Sichuan. From the time we arrived, we were enthusiastically greeted by one of lady wearing red dress and she speaks very fluent English. The hotel staff are very friendly specially the concierge team, they gave us so many suggestions on the places that we must visit... More 

Helpful?
Thank annaqute
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We are very happy to learn that our services as well as restaurants were according to your expectations. Especially your comment about our Lady in Red, which is a signature employee in all Kempinski hotels worldwide, was well received and... More 

Dongguan, China
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 24, 2016

I was here for one night in January during an unplanned overnight stay in Chengdu. I arrived with no reservation, but the staff were extremely helpful. It is a modern beautiful hotel. The room was very clean, with a good wifi connection. The staff are obviously well trained, and many of them spoke good English. The meals were excellent. I... More 

Helpful?
Thank albir60
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy to learn that the guest room  as well as the hotel services were according to your expectations. We continuously strive to improve our products and services to create a memorable guest experience. I have already shared your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: NO. 42 4th Section of Renmin South Road, Chengdu 610041, China
Location: China > Sichuan > Chengdu
Price Range: $91 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Number of rooms: 471
Reservation Options:
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Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#16 Spa Hotel in Chengdu
#16 Business Hotel in Chengdu
#25 Luxury Hotel in Chengdu
#36 Best Value Hotel in Chengdu
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