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Kempinski Hotel Chengdu

#28 of 2,257 Hotels in Chengdu
Certificate of Excellence
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Kempinski Hotel Chengdu
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651 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Dongguan, China
Level Contributor
25 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I was here for one night in January during an unplanned overnight stay in Chengdu. I arrived with no reservation, but the staff were extremely helpful. It is a modern beautiful hotel. The room was very clean, with a good wifi connection. The staff are obviously well trained, and many of them spoke good English. The meals were excellent. I... More 

Helpful?
Thank albir60
Mayo
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Kempinski Chengdu was a nice hotel. The staff were very friendly, helping us arrange our day time activities and helping us pick a traditional Sichuan restaurant that we could walk to. Our room was very modern with a great view.

Helpful?
Thank Katie_Irl_
A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago via mobile

A very good Kempinski Hotel, As most other ... Great room arrangement fantastic great bed. Has a modern look and make it interesting. The Paulaner restaurant is great and attracts a lot of local business people! It is a good meeting point for business and pleasure!

Helpful?
Thank A TripAdvisor Member
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. I have already shared your positive feedback with our team. The Paulaner Brauhaus was established to bring people together in a typical Germany Bavarian atmosphere and enjoying freshly local brewed Paulaner beer and authentic Bavarian dishes. We would be delighted... More 

Bangkok, Thailand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've had four or five stays at the Kempinski in Chengdu, and it's a solid hotel with good access to the airport. Staff speak English, and the room service is good. This being said, the property has a somewhat old feel, and it is a little way from the center of Chengdu itself and many of the best nightlife options... More 

Helpful?
Thank PaisleyTie40
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We addressed the air condition issue with our engineering department to make all efforts to ensure the care and comfort of our guests at all times. In regards to the taxi situation which is indeed a Chengdu challenge especially on... More 

Berlin, Germany
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My latest China trip brought me to Chengdu and the Kempinski hotel. I stayed there for three nights and it was a pleasant one. Very friendly employees always assisting me with my inquiries. Especially the breakfast team made my mornings. Ideal location just a short walk to the next metro station which is the fastest way to get around in... More 

Helpful?
Thank smile19_22
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Thank you very much for taking your time to share your valuable comments with us of your recent stay, which have already been shared with our team. We aim to create memorable experiences for our guests and are delighted to hear that our responsiveness exceeds your expectations. I am happy to share your positive feedback with my entire team.It is... More 

India
Level Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed June 8, 2016

My wife and I stayed for 2 nights at Kempinski Chengdu in May 2016. Neat and clean place, good location, decent breakfast but certainly not value for money any more. The hotel desperately needs refurbishing and doing up if it wants to keep up with the times and meet the standards of discerning travelers...sparse room service, dated rooms that need... More 

Helpful?
Thank IndiaRavi
Axel B, Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. As you said, we have good location and decent breakfast. In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2016 which will display our product in a new fashion. We offer... More 

Phnom Penh, Phnum Penh, Cambodia
Level Contributor
73 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed April 18, 2016

As I continue my search for a good hotel in Chengdu I thought I would try out the Kempinski. On the positive side the location is good. 20 minutes by cab (on a good day) from the Airport; next to the Metro; some decent bars and restaurants within walking distance; all the staff are extremely friendly and helpful; on the... More 

Helpful?
Thank Michael F
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. As you said, we have good location. I have already shared your positive feedback with our team. In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2016 which will display our... More 

Alcoi
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 7, 2016

The hotel is not bad, but it has decreased its quality with time, you can find same rated but better quality hotels in Chengdu. I have been twice in Chengdu and both times I have been in this hotel. First time we booked a non-smoking room and when we arrived there were none available and we must spend 2 nights... More 

Helpful?
Thank David P
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. Your comments have been shared with our management team and we will do the action about the smell in the nonsmoking room. Our guests’ satisfaction is of paramount importance to us at Kempinski Hotel Chengdu, we hope you consider giving the opportunity to us again... More 

Ettlingen, Germany
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 22, 2016 via mobile

The Kempinski is very dated. The rooms are old, but they are well maintained and clean. The breakfast buffet has all you need and they have a Paulaner which serves good beer and half decent food. The biggest asset for me is the location. You will find quite a few interesting western dinner options within a 1000m radius. And it's... More 

Helpful?
1 Thank abails
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Thank you for choosing Kempinski Hotel as your accommodation in Chengdu and we appreciate your valuable feedback about our hotel position and service. I have already shared your positive feedback with our team. In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2016 which will display our product in a new... More 

Sydney
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 3, 2016 via mobile

Love love love the location of this hotel and the neighborhood that it is in but rooms are dated, Internet is spotty and the air conditioner needs to be replaced. Stayed for a week in February aka winter and almost died of heat stroke and even had to open the windows so that the wind could ventilate the room and... More 

Helpful?
1 Thank Debz N
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. We addressed the air condition issue with our engineering department to make all efforts to ensure the care and comfort of our guests at all times. We are pleased to share with you that we are currently planning a full... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Location: China > Sichuan > Chengdu
Price Range: $92 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Number of rooms: 471
Reservation Options:
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Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#16 Business Hotel in Chengdu
#16 Spa Hotel in Chengdu
#23 Luxury Hotel in Chengdu
#33 Best Value Hotel in Chengdu
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