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Crowne Plaza Chengdu City Center

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Crowne Plaza Chengdu City Center
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774 Reviews from our TripAdvisor Community

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Showing 204: English reviews
Singapore, Singapore
Level Contributor
83 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 5 days ago NEW

This is my second stay in Chengdu Crowne Plaza City Center. I has a wonderful stay during my first stay in 2015. So I came with great expectations and positive memories. In my 7 days of stay in the hotel in late July, I have to say that Crowne Plaza in Chengdu lived up to my expectations again. Strengths 1.... More 

Helpful?
Thank JonasCN
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello JonasCN Thank you very much for your comprehensive feedback concerning your stay with us last July. I very much enjoyed reading your comments and will cascade the info back to our food and beverage team plus Housekeeping. Your suggestions on for example lighting, gym equipment and and food and beverage promotions are well noted and I hope you can... More 

Kuala Lumpur, Malaysia
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago

i was given an old room although there are newly refurbished room available. wasn't very happy about that. the breakfast was fine, the good thing is the location is very near to shopping districts within the city.

Helpful?
Thank EWayC
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello EWayC Thank you for your feedback concerning your recent stay at the hotel, I am pleased you enjoyed the location within the city. I noted your comment concerning the room allocation and this will depend on the room type reserved. We are continuing with the next phase of refurbishment very soon and hope to be complete early next year.... More 

Freeport, Grand Bahama Island
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

I was given a room on an upper floor (22?) which was supposed to be non smoking, but as soon as I got off the elevator, the stench of stale cigarette smoke was overpowering. I checked other rooms on the way to mine, and they all had no smoking symbols. Entering my room it was the same smell, but even... More 

Helpful?
Thank guest999971
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear guest999971 Very sorry to read the poor impression you received at the hotel during your recent visit. I am sorry you were obliged to change rooms due to smoking and that the condition of the room was not to a high standard. There are rooms such as the Premier and Executive rooms that are a more modern contemporary standard... More 

Akron, Ohio
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 30, 2016

The rooms are very nice, and the staff was extremely friendly and helpful. I needed a taxi on a couple of occasions and the concierge wrote out the name of my destination in Chinese on a card and helped to call the taxi for me. The breakfast buffet was very good, with a wide range of choices and an attentive... More 

Helpful?
Thank D W
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear D W Thank you very much for your positive feedback and I am glad that your stay went well with our concierge assisting you with the taxis, that you enjoyed our breakfast buffet and our staff helping you out. I do hope we can welcome you back again on another visit. Best wishes William Hall General Manager More 

Manchester, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2016 via mobile

I am in China for 23 nights, 21 of which are in various CP hotels. I have already stayed in the CPs in Haidian (Beijing), Nanjing and Fudan (Shanghai) for a total of 13 nights. I am now in the CP Chengdu City Centre for 4 nights. I checked in at 4.30pm today - no offer of a Club Member... More 

Helpful?
Thank adeandyo
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear adeandyo Thank you for your feedback and I am sorry to read that you are unhappy with the room that has been allocated to you. I have asked our Front office Manager, Martin Qin, to contact you this morning, 1 November, to arrange another more suitable room for you. I do hope you will enjoy your stay with us... More 

Reading, United Kingdom
Level Contributor
145 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 5, 2016

Great location lots to do near by, hotel is a bit old but ok. Breakfast was good, swimming pool was a bit cold for me, you will need to wear a swimming cap they will not let you in without one. Fitness room has all you need.

Helpful?
Thank 773ggf
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear 773ggf Thank you for your feedback and I was pleased to read that you enjoyed our location with the nearby activities and also were pleased with the breakfast and fitness and pool facilities. I do hope we will be able to welcome you back on another occasion. With best wishes William Hall General Manager More 

Zurich, Switzerland
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 7, 2016

Good hotel at a very good place in the center of Chengdu. Rooms are not new but more than ok. Breakfast offers a large variety of Western and Chinese food. A huge shopping area with good malls is in walking distance. Other shops and the city center are also very close. Small restaurants with delicious and cheap food are all... More 

Helpful?
Thank Traveller-VIE64
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear traveler-VIE64 Delighted to read your positive feedback and I am very glad you had a great stay with us. I noted you enjoyed our breakfast and the location gave you a great choice of shopping and restaurants. We all look forward to welcoming you back again to Chengdu. With best wishes William Hall General Manager More 

Penang Island, Malaysia
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 2, 2016

My third stay in 3 different years + Great staff that go extra mile. We had hard time getting a taxi and the Concierge suggested to help us on Uber. Can't recall the guy and gal name but she called and assured Uber to pick us up (usually Uber does not want to pick foreigners for fear of language barrier).... More 

Helpful?
Thank GaikBoonHng
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear GaikBoonHng Delighted to read your positive feedback concerning your recent stay at the hotel. I was very pleased to note how our Concierge team helped you with the Uber booking. I am glad you enjoyed our central location and the attractions surrounding the hotel.i noted your comment concerning check in and check out plus bananas for the breakfast buffet... More 

Erlangen, Germany
Level Contributor
9 reviews
7 hotel reviews
Reviewed August 24, 2016 via mobile

- Old hotel. Though relatively well maintained Not very professional staff: We were 4 of us ihg member, none of us received the welcome drink no matter how high the ihg status. If you need request your welcome drink it is no more a welcome drink to me... Bar is serving red wine out of the fridge and the waiter... More 

Helpful?
Thank aurel506
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear aurel506 Thank you for taking the time to give us feedback concerning your recent stay at the hotel. I am sorry you were not recognised as valued IHG Rewards Club members, I am not sure whether that information was included in the reservation but even if not our front desk team should have been alert to this. Our Lobby... More 

Hong Kong, China
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 21, 2016 via mobile

Rooms are adequate tired but ok. The breakfast buffet was atrocious. I made the mistake of trying the lunch buffet a few months back and thought that the breakfast couldn't be that bad, and gave them the benefit of the doubt. Boy was I wrong. I usually write something good. Ok, I found a way to halve my calorie intake,... More 

Helpful?
Thank Old B
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Old B Thank you for your feedback and very sorry to read your comments about the breakfast. Your photo of the bread shows the wheat toast sliced bread which along with the round toast bread and wheat toast bread is pre sliced for the convenience of our guests. In addition to these breads there is around 9 other breads,... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
The superb, convenient location in the heart of the Central Business District, adjacent to the “Chun Xi Lu” shopping and dining area, surrounded by office buildings like Times Square, Central Plaza, City Heart and Chuan Xin Mansion. The hotel offers 402 guest rooms and suites including the new Premier and Club rooms and suites. A comfortable stay awaits with attentive, courteous service plus the full facilities of our exceptionally designed rooms.For large scale events the 630 square meter ballroom can accommodate up to 550 guests. The ballroom is complemented by 10 other meeting rooms ranging from the 130-seater auditorium to the smaller 10-seater Boardroom. Crowne Plaza Chengdu City Center offers an outstanding selection of restaurant and lounge venues to suit your every need. These include the Lobby Lounge, Sky Lounge and four restaurants serving Chinese, Japanese and International cuisine. An array of leisure facilities are available that include a heated indoor swimming pool, a brand new Fitness Center and Sukhothai Spa.Earning the reputation as one of the region’s finest hotels, “TRAVELING FOR SUCCESS” to Crowne Plaza Chengdu City Center. ... more   less 

Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Location: China > Sichuan > Chengdu
Price Range: $68 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
Reservation Options:
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza
Hotel Style:
#17 Spa Hotel in Chengdu
#18 Business Hotel in Chengdu
#27 Luxury Hotel in Chengdu
#35 Best Value Hotel in Chengdu
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Questions & Answers

Questions? Get answers from Crowne Plaza Chengdu City Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for newly refurbished room”
 of 5 bubbles EWayC, 1 week ago | Read review
“All room carpets disgusting. Verifiable that the carpet in my photo is the same carpet in the rooms at this property.”
  • carpet stain, shoe in the photo for scale.
 of 5 bubbles guest999971, 4 weeks ago | Read review
“Specify twin rooms with separate beds as they have Hollywood twin rooms”
 of 5 bubbles Nongsom, Jun 2, 2016 | Read review
“Ask for one of the updated rooms, I heard they are available after my stay.”
 of 5 bubbles Flyfishdad, May 15, 2016 | Read review
“We always stay high up to avoid city noise”
 of 5 bubbles keithlisa2015, Apr 12, 2016 | Read review
5 of 5
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