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We were in Chengdu for 3 nights and could not have asked for a better place to stay. Good location, helpful staff, spacious, clean, modern facilities, great beds, quiet, international news on TV. Large bedrooms, kitchen and "Office" desk. Even a "Starbucks" across the road...More
Thank Brian/Cheryl P
Response from Danny L, General Manager at Fraser Suites ChengduResponded April 26, 2017
Dear Brian/Cheryl P,
Thank you so much for this wonderful review on you stay at Fraser Suites Chengdu. We are glad you had a great stay experience. Hoping to have you have again in the near future.
Only stayed 2 nights, but would have been a great base if staying longer. Apartment is very well specified with everything you need, comprehensive kitchen & well furnished. Breakfast buffet was good & the gym, pool, sauna, steam room etc were excellent.
Response from Danny L, General Manager at Fraser Suites ChengduResponded April 24, 2017
Thank you so much for this great review on your recent stay at Fraser Suites Chengdu.
We are so happy that you have enjoyed you stay and hope to have you back again soon.
We stayed here twice in April 2017. It was perfect. The rooms were very good. Clean , new and with everything that you need . We really enjoyed all the facilities, but, the real difference was the staff. Truly outstanding.
Every staff member was super...More
Response from Danny L, General Manager at Fraser Suites ChengduResponded April 23, 2017
Thank you so much for this wonderful review on your stay at Fraser Suites Chengdu. We are so happy you enjoyed the facilities and especially glad you had mentioned our people who have made your stay a great one. Thanks of your recommendation...More
The safety box in my room was broken which I thought was not a major issue since the only valuable item I had was cash. i kept some of the cash with me in person while keeping the rest in an envelope, placed inside a...More
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2 Thank dshl2017
Response from Danny L, General Manager at Fraser Suites ChengduResponded April 14, 2017
Dear Mr. Lo,
I sincerely apologize for the unpleasant experience you had during your stay and I thank you for taking the time to let us know about this situation. I realize and understand your anger and frustration and I sincerely apologize for this.
This is my second time in Chengdu, and I made the right choice by booking a (large) room at the Fraser Suites Chendgu hotel.
The hotel is modern, very clean - and I had a very large suite, with large bathroom and a kitchen (which...More
Response from Danny L, General Manager at Fraser Suites ChengduResponded April 13, 2017
Thanks for staying with us again. We are so happy you had another great experience and thank you for your vote of confidence. Love to have you back again in the near future should you travels bring you to Chengdu again.
I went in September 2017. My flight was at 6pm. So was able to get an extension of 2 hours. I think all subjected to availability. However till 8pm I think you might have to solicit with the front desk staff.
the airport bus shuttle stop is the other end of the street from the hotel. The hotel staff is very helpful in finding transport. When no taxi is available, a staff booked a ride from Uber that I reimbursed him in cash.