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Sofitel Jinan Silver Plaza

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No.66 Luoyuan Main Street, Lixia District, Jinan 250063 China
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About

#4 of 1,131 hotels in Jinan
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Nestled in the heart of the enchanting commercial district, just off bustling Central Main Square, Sofitel Jinan Silver Plaza celebrates understated luxury and compelling design. A heaven of tranquility, ideal for business or pleasure located just a stone’s throw from city’s many captivating sites, cultural venues, and international luxury boutiques. 356 guest rooms including 68 suites, all offering supreme comfort, refined atmospheres, and eloquent touches. Luxurious bathrooms feature sleekly polished stone and glass, French elegance with Hermes and Lanvin luxurious amenities, and the majestic 330 m2 Imperial Suite offers an airy, inviting living room ideal for private get-togethers and business meetings.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Kids stay free
Airport transportation
Valet parking
Wifi
Indoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Vending machine
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
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HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, French, Chinese, Japanese
926Reviews7Q+A30Room tips
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Luke Jin wrote a review Jul 2020
Lanzhou, China224 contributions1 helpful vote
Guest relations are the heart of Sofitel's vision. 宾客关系是索菲特服务理念的核心。 We believe tomorrow's luxury is more about experience. 我们相信未来的奢华已超越体验。 ——Sofitel Jinan Sliver Plaza 济南索菲特银座大饭店 1999年,济南索菲特银座大饭店开业。2013年,伴随索菲特品牌完成重新定位,酒店亦完成全面升级,成为泉城首家国际奢华品牌酒店。 济南索菲特银座大饭店位于历下区泺源大街66号,紧邻城市中心地标——泉城广场,距济南遥墙国际机场约38km,车程40分钟。 一、行前沟通 出行前,邮件询问酒店设施开放情况,并请求礼宾部代收快递。 预订部工作人员Jean及Linda答复及时得体,符合品牌服务标准。 二、抵达酒店 15日15时抵达酒店,入住期间,于不同时段多次乘车出入酒店,入口处均有工作人员值守,服务热情得体,特殊时期,尤为可贵。 步入大堂,完成测温后,工作人员将主动上前询问是否需要行李服务,值得肯定。 前台工作人员Mia Zhang办理入住手续规范高效,且鉴于疫情防控期间行政酒廊暂停开放,特在介绍行政礼遇替代方案之余,主动提供多张欢迎饮料赠券以作饮品补偿,考虑细致周全,非常感谢。 三、客房 客房由普通套房升级至尊享套房,面积70平方米,空间开阔,布局合理。 经翻修后,设施现代化程度较高,电动窗帘、智能马桶兼备。同时,电源设置充足,使用便利。 迷你吧及客用备品配置亦相对充足,illy胶囊咖啡、Lanvin洗护用品皆符合品牌定位。行政酒廊暂停开放期间,宾客每日可免费享用迷你吧内软饮2听。略为遗憾的是,地产饮用水及川宁茶饮于该房型而言,品质感稍逊。 此外,作为“ALLSAFE 安心悦界”计划认可成员,酒店客房备有计划介绍卡,同时,宾客也可通过电视收看计划宣传片。 景观方面,得益于优越的地理位置及高楼层,宾客可于客房内欣赏泉城市景。美中不足的是,玻璃清洁度有待加强。 入住一段时间后,适才收到欢迎礼,就会员等级而言,配置颇具诚意。 四、设施与服务 酒店康乐设施齐全,健身房与泳池兼备。 服务方面,酒店服务团队整体呈现卓越,餐饮部门表现尤为亮眼,下文将单独叙述。除此之外,其余部门亦不逊色。 具体来说: 15日下午约16时于礼宾台领取先前请酒店代收的快递,请工作人员代为拆箱后,对方随即主动提供手提袋,服务热情周到; 17日下午16时离店,礼宾部工作人员热情相送,主动为我安放行李,非常感谢。 略为遗憾的是,入住期间,客房并未进行夜床整理,与品牌标准不符。疫情防控期间,如若无法提供此项服务,亦应预先声明。同时,客用备品补充存在遗漏,入住次日,未补充拖鞋、浴擦及浴缸处洗护用品,此方面成本控制未免稍显严苛。 五、餐饮 BAR 66 大堂吧: 目前,行政酒廊仍未开放,行政客房下午茶需于大堂吧使用。同时,会员欢迎饮料亦于此处兑换。 餐品方面,行政客房下午茶配置为一款自选甜点&咖啡/茶/冻果汁,甜点出品水准尚可,整体无功无过。 会员欢迎饮料设置则稍欠诚意,仅有常规碳酸饮料可选,显然与索菲特品牌定位不符。 幸而,卓越的服务在一定程度上弥补了餐品方面的缺失。 入住首日,Tina Liu查询到入住信息后,即全程以姓氏相称。在我点选红茶后,热情询问是否需搭配鲜奶或柠檬片,值得肯定。 次日当值的男士,服务同样优秀,不仅熟知我的下午茶饮品偏好,做事亦细致周全。在我选择于享用下午茶时兑换欢迎饮料的情况下,主动询问欢迎饮品是否需要装袋。 由此不难看出,酒店交接工作与培训工作的到位。 百花园 中餐厅: 百花园中餐厅位于酒店20层,自高楼层客房前往需于首层或6层换乘电梯,略有不便。 餐品方面,出品尚可,食材新鲜度较好,于雅高A佳会员而言,性价比不俗。然而,论烹饪风格,个人更偏爱同城美爵酒店的乐轩华中餐厅。 与大堂吧相同,服务亦可作为加分项,为我点餐的女士,同空乘一般,采用蹲姿与我交流,令我印象深刻。用餐完毕后,电梯间亦有工作人员询问用餐感受,餐厅整体服务水准颇高。 银顶 旋转餐厅: 银顶旋转餐厅为酒店全日制餐厅,各时段呈现水准参差不齐,需分时段评价。 早餐时段: 餐品出品尚可,但服务欠佳,连续2日皆无人领位,欢迎茶/咖啡亦需自行索要。且餐具配置存在一定主观随意性。个人认为,早餐时段综合呈现远低于酒店整体水准,无法契合品牌定位。 午餐时段: 午餐时段,餐厅整体呈现极佳,与早餐时段对比鲜明。 首先,餐品准备颇为丰盛,除受限于疫情影响未能提供刺身外,小龙虾、马卡龙、鸡尾酒一应俱全,另有限量炖盅附送,配置不输部分同档酒店晚餐。 其次,服务细致周到。例如,工作人员发觉我在擦拭餐刀后,当即上前询问是否需要更换;先前于中餐厅为我点餐的女士,见面后,主动上前问候并询问用餐感受。凡此种种,皆令我印象深刻。 Happy Hour时段: 行政酒廊暂停开放期间,“欢乐时光”晚间鸡尾酒会以套餐形式呈现,由全日制餐厅负责送至客房。首日套餐较次日更为丰盛(图为首日套餐,次日无中式凉菜品牌及橙汁),除无饮品可选外,配置诚意尚可。 六、周边玩乐 酒店地理位置极为优越,紧邻城市中心地标——泉城广场,宾客可轻松前往市内各处。 此外,大堂与银座购物中心相通,餐饮购物选择丰富。 七、整体评价 整体而言,酒店位置优越,设施便利,服务更堪称卓越。 虽受疫情影响与成本控制需要所限,呈现尚称不上尽善尽美,却已足够令我满意。 以上文提及的工作人员为代表的服务团队充分诠释了索菲特服务的核心,如此细致周全的人性化服务,也正是索菲特品牌的核心魅力所在。 在我看来,酒店无愧于泉城首家国际奢华品牌酒店之名,值得作为到访济南的首选。
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Review collected in partnership with Accorhotels.com
Date of stay: July 2020
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Sleep Quality
Trip type: Traveled solo
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Response from Sofitel Jinan Silver Plaza, General Manager at Sofitel Jinan Silver Plaza
Responded Jul 30, 2020
尊敬的lukejin先生/ 女士: 您好!感谢您下榻济南索菲特银座大饭店。 索菲特是雅高集团的奢华品牌,也是济南市场上第一家五星级国际联号酒店,在济南有着久远的历史,也是济南的地标建筑。索菲特的品牌特质之一就是独特的选址,充分为商务和休闲客人提供出行便利。每一位索菲特大使都努力秉承着追求卓越的精神,传递快乐精髓,用心为每一位索菲特客人创造定制化服务。 我们非常荣幸收到像您这样宾客给予认真细致专业的反馈,我们也将您提及的问题和建议反馈至管理层,大饭店管理层非常重视您的反馈,并在相关会议上展开了细致的研讨。在您的评论中,我们看到您对预定员工,前台员工,中餐厅员工及大堂吧员工印象非常深刻,并给予了高度的认可,用心的服务得到客人的赞许是酒店人的荣幸,我们将继续保证高质量的服务态度,严格遵循索菲特品牌标准。 你在评论中也提及到您在入住的期间,未享受到夜床服务,我们深表歉意,未带给您关于夜床服务百分百满意的体验,我已将此问题反馈至客房部,我们将加强员工培训和夜床服务质量的监督和检查。 此外,您也提及关于早餐菜品及服务的问题,我们将您的反馈传达至餐饮部门,并制定出详细的改进计划,我们将加强员工的培训和员工服务的专业度,餐饮部门也会相应增加早餐食品的种类,并配合当地的季节特色及气候特色,为您搭配健康有机的食物。 根据疫情的好转,大饭店也会陆续开放更多的客用设施,欢迎您下次入住时前来体验。 感谢您花费您宝贵的时间给予我们的反馈,正是由于您的鞭策,大饭店才会越来越好。我们将继续保持索菲特标准,取其精华,去其糟粕。很荣幸与您邂逅在城市的中心区,我们不会停下努力的脚步, 努力让每位宾客的旅途尽善尽美。我们将继续提高服务质量和产品质量,我们始终竭尽全力践行完善的待客之道,让你物超所值的体验到更加完美的体验,您的期望就是我们用心的方向。尽管美中有不足,我们努力改进,依然期待您再次光临,看到大饭店的进步和蜕变。祝您生活顺心。
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Richard Kensington wrote a review Oct 2019
Auckland, New Zealand655 contributions104 helpful votes
Stayed one night - checked in the 19th October. Check in was quick but getting to your room took an age as there are few lifts — some go to 24 the rest to 49 My room was hot and smelly. Room service was good value but you need a PhD to navigate the menu — loved the cheesecake In the late evening the smell got worse and I noticed black smelly fluid — not crude oil — bubbling up the overflow drain in the bathroom. The call for help was slow to be understood until I got forceful and someone needed to check my room. Within minutes many phone calls and maintenance visits — upshot within 35 minutes I was moved to a Club Room. Appreciated as it was cooler But a sleepless night Breakfast buffet on the top floor — brilliant
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Date of stay: October 2019Trip type: Traveled on business
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Response from Sofitel Jinan S, Guest Relations Manager at Sofitel Jinan Silver Plaza
Responded Oct 20, 2019
Dear RKensington, Thank you for staying with us and giving your valuable review. At Sofitel we are always measure guest satisfaction by service quality, we will certainly do our best to update the facility, service, cleanliness as soon as we can. Next time you visit us please let me know, I wish I would have the opportunity to look after your stay myself. From Sherry, Guest Experience Officer Regards, Hotel Management
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Yumna W wrote a review Sep 2019
1 contribution
The room and bathroom was above my expectations. I loved the bath and the comfortable bed which was huge.. It was one of the best hotels and room that I have stayed in. I will definitely be visiting it again.
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Review collected in partnership with Accorhotels.com
Date of stay: September 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
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Response from Sofitel Jinan S, Guest Relations Manager at Sofitel Jinan Silver Plaza
Responded Sep 28, 2019
Dear Yumna W, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!
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GobalTravelwFamily wrote a review Sep 2019
Denver, Colorado42 contributions8 helpful votes
Excellent! My family and I stayed here in early September. We enjoyed the breakfast buffet with a wide selection of Chinese and Western dishes- there was plenty of food options for the three of us! We had a family room and my son (age 8) loved the fun dragon blanket that was put on the bed for him. The family room was very spacious and clean.
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Date of stay: September 2019
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Response from Sofitel Jinan S, Guest Relations Manager at Sofitel Jinan Silver Plaza
Responded Sep 20, 2019
Dear GobalTravelwFamily, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!
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Bonsai885 wrote a review Sep 2019
1 contribution
The hotel is really great. The rooms are spacious and cleaned daily. The food in the hotel is versatile and there is something for everyone. For entertainment with a good mood is provided in the hotel bar. The staff is always courteous and helpful. Thanks to Meria Xiong, Vivian Yuan and Clare Zhang. I will definitely come back.
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Date of stay: September 2019Trip type: Traveled on business
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Response from Sofitel Jinan S, Guest Relations Manager at Sofitel Jinan Silver Plaza
Responded Sep 3, 2019
Dear Bonsai885, Thank you for choosing to stay at Sofitel Jinan Silver Plaza and thank you for the valuable comment, it was a pleasure your recognition of our facilities, environment, and staff. Thank you for sharing your experience with us, we will continue to provide you with quality service. Once again thanks a lot for your support, we are looking forward to your next visit and wish you all the best!
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Previous
PRICE RANGE
$69 - $181 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor silver plaza jinan, sofitel jinan, jinan sofitel
FORMERLY KNOWN AS
Sofitel Silver Plaza Jinan
LOCATION
ChinaShandongJinanScience and Technology Market / Shizhongxin District / Lixia District / Quancheng Square
NUMBER OF ROOMS
426
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Frequently Asked Questions about Sofitel Jinan Silver Plaza
Which popular attractions are close to Sofitel Jinan Silver Plaza?
Nearby attractions include Heihu Spring (0.2 miles), Ji'nan Huancheng Park (0.2 miles), and Liberation Pavilion (0.2 miles).
What are some of the property amenities at Sofitel Jinan Silver Plaza?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sofitel Jinan Silver Plaza?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Jinan Silver Plaza?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Sofitel Jinan Silver Plaza?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Sofitel Jinan Silver Plaza?
Conveniently located restaurants include Biscotti Italian Restaurant, Starbucks (Ji Nan Yin Zuo), and Shang Shan Fang Mei Shi Bai Hui Buffet (Quan Cheng).
Are there opportunities to exercise at Sofitel Jinan Silver Plaza?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Sofitel Jinan Silver Plaza have an airport shuttle?
Yes, Sofitel Jinan Silver Plaza offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Sofitel Jinan Silver Plaza?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Jinan Silver Plaza offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sofitel Jinan Silver Plaza?
The staff speaks multiple languages, including English, French, Chinese, and Japanese.