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Hyatt Regency Jinan

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#4 of 1,059 Hotels in Jinan
Certificate of Excellence
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Hyatt Regency Jinan
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117 Reviews from our TripAdvisor Community

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Showing 69: English reviews
Jinan, China
Reviewed 1 week ago

satisfied with the housekeeping department/the concierge Department/the executive Lounge/the buffet dinner, especially Jack Zhang, Ken Zhu, Li Bo and some other people. But need more care about the requirement of top membership guest.

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Helpful?
Thank Zhi W
Shanghai, China
Reviewed October 27, 2016 via mobile

I arrived at the hotel at 200 after a very long tired trip didn't get any help with my luggage. Check in was quick and professional got a room upgrade without asking. The was large and beautiful well appointed. The bed was comfortable the shower didn't have very strong water pressure but was ok.

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Helpful?
Thank Mashgiach
Kolkata
Reviewed October 27, 2016

I have been staying at Hyatt in Jinan for last four years . Service has gone down , rates are up . The staff at front desk have all left their smiles at home because nobody smiles these days ( maybe they are not happy ) at their jobs . In most home;s, some one who has stayed on fifteen...

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Helpful?
Thank KiranNair
Hong Kong, China
Reviewed October 14, 2016

Again back to this hotel in Jinan, knowing I will get normal treatment at check in, which I did. Front desk staff at lobby was not well trained. As a Diamond, I did not even get "welcome back" or big smile. I went up to club floor, trying to grab some food to eat, a lady from club floor gave...

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Helpful?
Thank Steve C
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear Mr. Steve C, Thank you very much for sharing your stay experience with us on TripAdvisor. First of all, please accept our sincere apologies for the inconvenience you experienced during your recent stay with us. The incident you endured with check in and taxi issue are certainly not our standard of service. Your comments have been shared with related...

Reviewed October 11, 2016 via mobile

The Hyatt is as good as it gets for 5 star hotels in the city of Jinan. The location is great, the price is low, and the quality is high. The rooms are very clean and of good size. I will certainly stay here again if I ever revisit Jinan.

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Helpful?
Thank mrchristiangrey
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear mrchristiangrey, Thank you very much for taking time and effort to share your experiences with us on TripAdvisor. I am very pleased to read your positive comments regarding hotel location and room condition. We thank you once again for your time and effort to share your thoughts and experiences with us, and we look forward to repeating "You are...

Palatine, Illinois
Reviewed September 4, 2016

I cant remember when I stayed at a Hyatt. However, that will be overcome. Hyatt Regency Jinan was quite a find. First business trip to this city. In the middle of the city and easy walking and running options around the hotel available. Check in was quick and easy. Room very spacious and comfortable. met my suppliers in the lobby...

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Helpful?
Thank Bob C
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear Bob C, Thank you very much for taking time and effort to share your experiences on TripAdvisor. I am very pleased to read your positive and encouraging comments. I have no doubt your compliments will go a long way towards motivating our employees to continuously maintain and exceed our guests' expectations. We thank you once again for your time...

Shanghai, China
Reviewed July 9, 2016 via mobile

Though staff had good service attitude, the property is not well maintained. Damp, dull and very in need of renovation to be worthy of being a Hyatt-managed hotel. Bed bugs were clearly evident. Food quality is also below par though prices are reasonable.

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Helpful?
Thank ttwee
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear ttwee, Thank you very much for taking time to share your feedback with us on TripAdvisor. Please accept our sincere apologies for all the inconveniences and frustrations you experienced during your recent stay with us. Your comments on the in-room facilities have been duly noted and some effective communication and efforts would be taken to further enhance our facilities...

Reviewed June 28, 2016 via mobile

My stay at the hotel in June was marred by a lack of assistance with baggage at check-in. This set the tone for my experience at the hotel. However to be honest the rest of my stay exceeded my initial disappointment. Will I stay at the Hyatt again...you bet.

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Helpful?
Thank FareedSulimanDindar
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear FareedSulimanDindar, Thank you very much for sharing your stay experience with us on TripAdvisor. Please accept our sincere apologize for baggage services which did not meet your expectation. Please feel rest assured that this issue has been brought to the attention of the relevant division to take corrective actions. We look forward to your next visit in Jinan. With...

Reviewed June 14, 2016

Jinan's Hyatt Regency used to be the best hotel in town in my opinion. Now Sofitel owns that title. Although the food in the club lounge is still stellar and the fitness room is top notch, the price has gone up $35 dollars per night, which exceeds the hotel tax imposed in May. The number of English speakers has declined...

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Helpful?
Thank T790KSsusank
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear T790KSsusank, Thank you very much for sharing your stay experience on TripAdvisor. First of all, please accept my sincerest apologies for the dissatisfactory experience that you recently had in our hotel. There is no excuse for us in creating such a negative experience for our guest. Rest assured that language training and corrective coaching will be extended to our...

New York City, New York
Reviewed May 17, 2016

Hotel staff at the hotel are superb. Very professional and proactive most of all super customer service oriented. Chinese restaurant at the hotel is very nice and features authentic local cuisine. Huge variety and glass open kitchen is great.

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Helpful?
Thank CDOD1970
Rita0531, Digital Marketing Assistant Manager at Hyatt Regency Jinan, responded to this review

Dear CDOD1970, Thank you very much for your sharing of stay experiences on TripAdvisor. We are delighted to know that you had enjoyable stay with us at Hyatt Regency Jinan, and we look forward to welcoming you back for your next trip to Jinan. With best regards, Rita Bai

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Pool
Room types
  • Suites
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Parking
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Situated in the heart of Jinan’s Central District. Hyatt Regency Jinan has easy access to Jinan Railway Station and major city attractions. The hotel is 30 minutes from Jinan Yaoqiang International Airport, five minutes from the Baotu Spring and just 10 minutes from Daming Lake. Hyatt Regency Jinan offers 343 contemporary guestrooms including 38 suites, with guestrooms measuring from 43 sq m (462 sq ft). Dining and entertainment options include Jinan Palace – a signature Chinese restaurant, Market Cafe, Lobby Bar and an excellent pastry shop – Su Yuan. Leisure facilities include a fully equipped fitness centre, a 32-m (105-ft) indoor heated swimming pool and Fang Quan Spa. Hyatt Regency Jinan features extensive meeting and event facilities covering 2,069 sq m (22,270 sq ft) of event space. ... more   less 

Additional Information about Hyatt Regency Jinan

Address: No.187 Jingsi Road, Shizhong District, Jinan 250001, China
Location: China > Shandong > Jinan
Price Range: $87 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Jinan 4.5*
Number of rooms: 343
Reservation Options:
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Also Known As:
Hyatt Regency Jinan China - Shandong
Hotel Style:
#2 Spa Hotel in Jinan
#4 Business Hotel in Jinan
#4 Luxury Hotel in Jinan
#6 Best Value Hotel in Jinan
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Questions & Answers

Questions? Get answers from Hyatt Regency Jinan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid this hotel”
 of 5 bubbles KiranNair, Oct 27, 2016 | Read review
“Soak up the atmosphere and the friendliness of the staff”
 of 5 bubbles bobc965, Sep 4, 2016 | Read review
“Corner rooms are generally larger”
  • Room
  • Bathroom
 of 5 bubbles phototravel30, Oct 31, 2015 | Read review
“Once you're in your room call for a wi-fi booster to be installed. Otherwise you sit there thinking it's your computer or the connection or spots on the sun.”
 of 5 bubbles 333patm, Sep 21, 2014 | Read review
“Ask them to upgrade for better spacious rooms for sure.”
 of 5 bubbles UniversityRags, Sep 13, 2014 | Read review
5 of 5
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