We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Dalian
Post
Inbox
Search

The Castle Hotel, A Luxury Collection Hotel, Dalian

Save
No. 600 Binhai West Road, Shahekou District, Dalian 116023 China
Visit hotel website
Lowest prices for your stay
Lock in the lowest price from these sites
Expedia.com$119
Trip.com$119
Priceline$119
LuxuryCollection$119
Hotwire.com$119
Agoda.com$120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (547)
Dining (57)
Room & Suite (48)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
As the mythic icon reigning the city of Dalian, The Castle Hotel, A Luxury Collection Hotel, Dalian sits on the flourish Lianhua Mountain, overlooking the famous Xinghai Bay and the Yellow Sea, is the starting point of the beautiful Dalian Coastal Road. Amidst the biggest city square in Asia, Xinghai Square, a burgeoning district of exhibition, shell museums and a scenic coastline, The Castle Hotel provides services and flawless amenities within an enriching and authentic setting. Three sophisticated restaurants and two lounges invite guests to indulge while grand ballrooms and event spaces offer elegant settings to host memorable occasions. For true pampering, an indoor swimming pool, fitness center and spa are choice reprieves.
Read more
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Public wifi
Internet
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Private balcony
Room service
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Harbor View
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
325Reviews5Q+A15Room tips
Traveler rating
  • 244
  • 42
  • 19
  • 9
  • 11
Time of year
Traveler type
Language
  • More languages
Selected filters
  • Filter
  • English
Popular mentions
Always wanted to stay at a castle hotel in my dream. Well, most of the castle hotels with prestige accommodation in Europe are all ridiculous expensive, then The luxury collection of Dalian castle hotel showed up and became the must have experience on my hotel list. The hotel is situated by the ocean front, not any near the beach, but has a great view of the ocean and harbor bridge. It’s gorgeous in the sunset. As soon as you step inside of the hotel, you would be amazed by the beautiful French decor in the grant lobby filled with crystal Chandelier and luxury furniture. The front desk staff Icey welcomed me warmly and assisted me in check in smoothly. By no time, I was at my ocean front view suite. She walked me in the suite and introduced all the amenities inside. Thanks to her and her team amazing hospitality, I had a very enjoyable time with the hotel. The bar on the 5th floor and a courtyard were also lovely to spend time at. The gym has all the basic equipments I need for a good workout session after having some great meals in the lobby restaurant. Two thumb up to recommend this great hotel and allow me to have a one night castle experience in Dalian, China.
Read more
My stay at the Castle started off with a pretty “chaotic” check in experience - it was 6pm, I did mobile check-in as an elite member, yet the front desk agent struggled to find me a room that was ready. That caught me off guard a bit but the situation was eventually sorted out after ~15 minutes. I went up to my room and was very pleasantly surprised by what it had to offer. My room was very spacious and well-lit. I was not a fan of the decor but meanwhile I have to say that the design was tasteful nonetheless. Bathroom amenities were above and beyond what I expected with a full smart bidet washlet available and a huge tub and sink vanity. I expected to have a decent view but oh boy it was way better than “decent” - instead of the featureless ocean I was expecting to see, I had a view of the entire west end of downtown Dalian, the Bohai Bay and a giant bridge, which put on an amazing “light show” every single night - surely the best part of my stay. My housekeeping lady was very pleasant as well, always smiling and proactively asked about my preferences and schedule so she can fit her service better into my routine - she even offered me water to go when I departed into the 30 degree heat - can't ask for a better housekeeper! One little thing I found slightly annoying though - the hotel is located in a reserved hilltop area, very secure but it seems that after their shuttle stops at 7pm you are on your own to walk up and down the hill. It's approximately 10-15 minutes of a walk, and I found it physically demanding to myself. My partner loved it though and laughed at me the whole way up when I was busy catching my breath... thought I'd mention this, not a deal breaker though. In general, albeit the higher room rate, I would still call this my favourite hotel in Dalian - it's really in its own league in the city, in that it is not only a luxury hotel, but also a luxury hotel with characters.
Read more
I come to Dalian quite often (2-3 times per year) and I stayed in the Castle hotel most of time. The hotel is in a great location with impressive decor. Ocean view is fantastic I read some of negative comments below on their service. At least from my experiences (counting maybe 10 times of stay, each time 1-2 weeks), I have to say their service is top notch. Staff are super friendly. The dinning managers Peter Wang and Troy Wang are super professional and very helpful. Andy Yang Yu in concierge is super friendly. I have been treated very well by them. Thank you!!! However, by staying in the Castle for many times, I do observe that the quality of breakfast is slightly declining. The selection is less. The popular watermelon juice is not as fresh and condensed as before. Something needs to improve in future. Overall, I had a great time in the Castle hotel. Thanks again for all you have done!
Read more
We stayed at the hotel for 2 nights due to a family wedding. The hotel itself has a good atmosphere and the best overview on Dalian. Wedding was well executed and the food for lunch was good considering the 200 guests. At the same time, there were many bad things that cannot be accepted by a Luxury hotel of Bonvoy group. Bars are horrible and there isn’t a single professional bartender, service is slow and totally inefficient. Getting a drink on the terrace 5th floor is so hard, we had to beg everyday for somebody to come and serve us. Toilets in the common areas (2nd and 5th floor) are dirty and without paper, bad smell and sigarettes. Towels in the rooms are falling apart (please buy some new ones) and the smell in the bathroom wasn’t so pleasant. Since a night stay is quite expensive, i do expect it to be at high standards. Great location but everything else is poorly managed.
Read more
Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded Oct 7, 2019
Dear Kocuuur,   Thank you for stay at The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city.   Your comments have been shared with the team members and we all are pleased to read that in general you liked our location and catering food offerings . At the same time we thank you for your comment as regards the manner in which we managed the delay in providing you services at our restaurant, and the guest room maintenance. This was clearly not in line with the hotel’s overall service style, we do apologize for this laps of service. Rest assured that we will be reviewing this process accordingly. We would be delighted to have the opportunity to welcome you back to The Castle Hotel in the near future.
Read more
We booked the Castle hotel for 2 nights for a holiday, and the experience there turned into a nightmare. The service was unbearable and the instead of providing service, the staff tend to argue with the clients with A VERY ARROGANT ATTITUDE. They change their minds all the time: when we were a bit late for our breakfast (we believed it was 2-3 mins and they claimed it was 9 mins), two staff arrogantly told us to go away as we were late (instead of letting us quickly grab something to eat, after all we payed over 400 RMB for that breakfast). We then decided to go straight to lunch, but they claimed there were no available tables (no reserved tables for stay-in clients). After we complained, suddenly the lunch table were available, and a guy who claimed to be the restaurant manager called us, only to give a very unsincere apology (and let us know the people who told us to go away were not in the service team but in the kitchen team, like it matters). Then he offered us some fruites, which was not what we needed at all when we were starving, and funnily that fruites never appeared and he never offered a real solution. After that they claimed that it was us who rejected the fruites. Second morning we went to breakfast on-time, and the tea&coffee never appeared until we asked for times. The table next to us was complaining about the same thing: they take your order for tea or coffee, and they don't bring it until you ask. Not to mention the resurant didn't even have some cheese or olives to offer. When we checked out, we questioned about the bill of the breakfast, and after ages of waiting (we had a flight to catch and they really took their time), the restuarant manager, Mr. Troy Wang showed up, and again, ARROGANTLY told us there is no solution that they could offer, but some fruits (again, the fruits that never showed up)! So, in general, the service was a joke. Do yourself a favor and stay somewhere else. No need to pay hundreds of dollars to be insulted. 我们在大连城堡酒店定了两个晚上,作为一个周末假期。真真实实有了噩梦般的体验。 酒店的服务人员态度极差,根本不想解决问题,只是想傲慢地向你证明你是错的,而他们是对的。 我们第一天早上吃早餐的时候晚了几分钟(我们认为是两三分钟,他们说是9分钟),两个服务人员态度非常不好的让我们走开,因为早餐时间已经过了。连我们随便进去盛点稀饭吃一口(毕竟我们付了400多的早餐钱,而且餐厅里很多人都仍在吃饭)都不可以。 接下来我们决定算了,直接订桌吃午餐,他们又告诉我们午餐没位置(因为对外部客人开放,所以位置定完了,对住店客人完全没有预留,也没有优先。)也就是说,如果你住在酒店,又不想吃room service,那你就只能饿着。 在我们投诉以后,一个女性工作人员给我们打电话,忽然又可以安排位置了。然后一个男性工作人员(后来得知名字叫Troy Wang)打电话过来,给了一个非常不真诚的解决方案:给盘水果打发我们。在我们表达的不满以后,水果也没有给我们(后来说是我们自己不要的)。挂了电话就没有下文,完全不想提供任何解决方案。 第二天,我们准时去餐厅吃早餐,先不说餐厅的种类有限(连个奶酪或橄榄都没有),服务员问了我们要茶还是咖啡以后,根本就忘了这茬,我们提醒以后才临时去去了咖啡给我们。邻桌也在抱怨一样的问题:他们问你想喝茶还是咖啡,但直到你提醒他们,才会送过来。 退房的时候,我们账单提出了疑问,在等了很久以后(先是等大堂经理,然后又要等餐厅经理,完全不顾我们有飞机要赶),餐厅经理终于出现,态度非常差。在告诉我们除了送我们点水果以外没有任何其他解决方式以后(那盘从来没出现的水果,呵呵),就甩开我们走掉了,根本不想解决问题。 综合,我们饿了肚子,又惹了一肚子气。每晚2000多的酒店(我们定的还是豪华海景房),就这种服务,也太差劲了。听我的,选个别的吧,大连好酒店多了去了。不必来受这个气。
Read more
Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded Aug 31, 2019
尊贵的客人您好,非常抱歉在您入住期间没能尽善尽美得让您体验豪华精选品牌细心周到的服务。酒店非常重视您的反馈和投诉,现已将您的经历及建议反馈给酒店管理层及相关部门,酒店将进一步加强对员工的培训及服务流程的规范管理。每一位客人获得宾至如归的感觉是每个酒店服务大使的责任。作为东北地区“明珠”大连市的最具代表性的地标之一,大连一方城堡豪华精选酒店必将谱写奢华住宿的全新标准。再次感谢您的入住,期待您的再次光临!
Read more
Previous
PRICE RANGE
$126 - $144 (Based on Average Rates for a Standard Room)
LOCATION
ChinaLiaoningDalianShahekou District
NUMBER OF ROOMS
292
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about The Castle Hotel, A Luxury Collection Hotel, Dalian
Which popular attractions are close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Nearby attractions include Oriana Theme Park (0.4 miles), Xinghai Bay Beach (0.6 miles), and Dalian World Expo Square (0.5 miles).
What are some of the property amenities at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, free parking is available to guests.
What are some restaurants close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Conveniently located restaurants include LENBACH Restaurant & Bar, The Smoke House (Grand Hyatt Dalian), and Chuan WangJiao.
Are there opportunities to exercise at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does The Castle Hotel, A Luxury Collection Hotel, Dalian have an airport shuttle?
Yes, The Castle Hotel, A Luxury Collection Hotel, Dalian offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, dry cleaning and laundry service are offered to guests.
Does The Castle Hotel, A Luxury Collection Hotel, Dalian offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Many travelers enjoy visiting Manchuria Railway Company Building Site (4.1 miles).