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The Castle Hotel, A Luxury Collection Hotel, Dalian

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No. 600 Binhai West Road, Shahekou District, Dalian 116023 China
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Traveler (602)
Room & Suite (128)
Dining (99)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 02/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Castle Hotel, A Luxury Collection Hotel, Dalian
Updated 02/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 1,222 hotels in Dalian
Location
4.5
Cleanliness
4.3
Service
4.1
Value
3.9
As the mythic icon reigning the city of Dalian, The Castle Hotel, A Luxury Collection Hotel, Dalian sits on the flourish Lianhua Mountain, overlooking the famous Xinghai Bay and the Yellow Sea, is the starting point of the beautiful Dalian Coastal Road. Amidst the biggest city square in Asia, Xinghai Square, a burgeoning district of exhibition, shell museums and a scenic coastline, The Castle Hotel provides services and flawless amenities within an enriching and authentic setting. Three sophisticated restaurants and two lounges invite guests to indulge while grand ballrooms and event spaces offer elegant settings to host memorable occasions. For true pampering, an indoor swimming pool, fitness center and spa are choice reprieves.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Car hire
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Fishing
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Room service
Seating area
Minibar
Cable / satellite TV
Sofa bed
Walk-in shower
Separate dining area
Separate living room
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Luxury
Languages Spoken
Chinese
Hotel links
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331Reviews5Q+A17Room tips
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Neo_Li_01 wrote a review Jun 2021
Tianjin, China27 contributions50 helpful votes
+1
The Castle Hotel has been a landmark in the city of Dalian, China since its establishment back in 2014. Its palatial Bavarian castle façade and luxury amenities attract travelers around the world to visit Dalian just to stay at the hotel. Even travelers like me, who did not choose to stay at this hotel, must come to give it a visit to its public areas. The hotel is only steps from Xinghai Square, the city square, and minutes’ drive from most of the sightseeing sites. If you would like to come via public transportation, the subway station is about 20 minutes’ walk away. During frequent raining weathers this season and heavy winds near the sea, taxi is a better way. Because the hotel is situated atop Lianhua Mountain. There is a short climbing from the gate to the actual entrance into the building. Visitors not staying the hotel can walk or take the hotel golf cart. The walk takes about 20 minutes. Those staying at the hotel can also drive their own vehicles to the parking lot. On the way up to the hotel, the first to pass is the selling center of the castle. The majority of the castle is the hotel, but the right wing is open to real estate buyers. The hotel occupies the center building of the castle. It has 263 guest rooms and 29 guest suites on 19 floors. The castle also has an extended part to the right. After reaching the end of the road, the front entrance of the hotel came into view. From the front entrance, you can get the best view in Dalian overlooking the Xinghaiwan Bridge above the ocean. This bridge has an incredible 6,000-meter length. Turn right a little bit, you can see Dalian Shell Museum (shell-like building) and Grant Hyatt Dalian (tall building after the museum). On both sides of the main entrance, trees and grasses are planted to add a little vibrant green. Enter the hotel, first came into eyes is the magnificent lobby and front desk. Needless to say much, look at the pictures. Pass through the front desk area, the lobby came into view. Guests can enjoy afternoon tea here while admiring the luxury. During the pandemic when the executive lounge is closed, this is also the place to enjoy happy hour. Look up, the ceiling is decorated by a huge glass dome with warm lights. According to some report, the owner of the hotel is also a collector. Many furniture in the hotel are bought from Europe at a big price and then shipped to China. Walking in the hotel feels like walking in a European museum. Even the door of the elevator are fully made of copper. From the floor guidance, we can see that there is a buffet restaurant and a Chinese restaurant on the first floor. Second floor has a few ballrooms. The fitness center and SPA are on the third floor. On the fifth floor, there is a bar, a cellar, and an esplanade. Now let us go to the fifth floor to take a look at the esplanade. Here, you can enjoy the extended view of the blue sky and ocean. This is a great place for portrait pictures. There is also a small fountain decorated by lavender. There is a beautiful garden on both sides of the esplanade. Walking inside feels refreshing like you are not in a noisy city anymore. The Castle Hotel, Dalian is definitely a place that I will come again in the future. Hope next time I have the chance to stay in the hotel to fully experience its services. This time, even it is just a short visit to the public areas, I can already feel the luxury in its brand, the Luxury Collection. As a hotel built in 2014, I cannot feel its aging at all. All furniture is clean and shows its originally resplendent. The collections in the hotel make a further distinction from normal business hotels. For travelers who want to experience a difference, I highly recommend the castle. Many Luxury Collection hotels in China were rebranded in the past few years. Hope this unique brand can keep its top place in Dalian. Thanks for reading!
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Date of stay: May 2021
Value
Location
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Room Tip: Higher floors have better Ocean Views
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
50 Helpful votes3 Reposts
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Kai Shih W wrote a review May 2021
24 contributions1 helpful vote
+1
Great hotel. Excellent service and outstanding view. And the featured COBASE SPA on the 3rd floor is above expectations, with hot spring, and massage as well as private sauna. Definitely a place worth to visit!. Outstanding in every way, after 20years in China, I’d say this is the best hotel in China
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Date of stay: April 2021Trip type: Traveled with family
Room Tip: Parking space is plenty, must check out the awesome view on the 5th flr balcony and definitely...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fox l wrote a review Apr 2021
Raleigh, North Carolina18 contributions5 helpful votes
We visited the property on a busy weekend and had an exceptional stay. The quality of the service was outstanding. The resort is in excellent shape and has a great location with spectacular views of the city, mountains and the sea. The food in the restaurants was quite good and reasonably priced. The attention to detail of the staff was also exceptional. We will return in another two weeks.
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Date of stay: April 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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cami15 wrote a review Nov 2020
QLD, Australia74 contributions36 helpful votes
Such a beautiful hotel high on the hill overlooking the ocean and Xinghai Square. The service is 5 star, the day spa is huge and very relaxing. Our room was lovely and well maintained. The breakfast buffet offered a wide variety of Western and Chinese food. We can't wait to stay again!
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Date of stay: October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Frank S wrote a review Nov 2019
Hong Kong, China110 contributions40 helpful votes
Always wanted to stay at a castle hotel in my dream. Well, most of the castle hotels with prestige accommodation in Europe are all ridiculous expensive, then The luxury collection of Dalian castle hotel showed up and became the must have experience on my hotel list. The hotel is situated by the ocean front, not any near the beach, but has a great view of the ocean and harbor bridge. It’s gorgeous in the sunset. As soon as you step inside of the hotel, you would be amazed by the beautiful French decor in the grant lobby filled with crystal Chandelier and luxury furniture. The front desk staff Icey welcomed me warmly and assisted me in check in smoothly. By no time, I was at my ocean front view suite. She walked me in the suite and introduced all the amenities inside. Thanks to her and her team amazing hospitality, I had a very enjoyable time with the hotel. The bar on the 5th floor and a courtyard were also lovely to spend time at. The gym has all the basic equipments I need for a good workout session after having some great meals in the lobby restaurant. Two thumb up to recommend this great hotel and allow me to have a one night castle experience in Dalian, China.
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Date of stay: November 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Mega_Bruno wrote a review Nov 2019
Fredericton, Canada131 contributions95 helpful votes
My stay at the Castle started off with a pretty “chaotic” check in experience - it was 6pm, I did mobile check-in as an elite member, yet the front desk agent struggled to find me a room that was ready. That caught me off guard a bit but the situation was eventually sorted out after ~15 minutes. I went up to my room and was very pleasantly surprised by what it had to offer. My room was very spacious and well-lit. I was not a fan of the decor but meanwhile I have to say that the design was tasteful nonetheless. Bathroom amenities were above and beyond what I expected with a full smart bidet washlet available and a huge tub and sink vanity. I expected to have a decent view but oh boy it was way better than “decent” - instead of the featureless ocean I was expecting to see, I had a view of the entire west end of downtown Dalian, the Bohai Bay and a giant bridge, which put on an amazing “light show” every single night - surely the best part of my stay. My housekeeping lady was very pleasant as well, always smiling and proactively asked about my preferences and schedule so she can fit her service better into my routine - she even offered me water to go when I departed into the 30 degree heat - can't ask for a better housekeeper! One little thing I found slightly annoying though - the hotel is located in a reserved hilltop area, very secure but it seems that after their shuttle stops at 7pm you are on your own to walk up and down the hill. It's approximately 10-15 minutes of a walk, and I found it physically demanding to myself. My partner loved it though and laughed at me the whole way up when I was busy catching my breath... thought I'd mention this, not a deal breaker though. In general, albeit the higher room rate, I would still call this my favourite hotel in Dalian - it's really in its own league in the city, in that it is not only a luxury hotel, but also a luxury hotel with characters.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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World Runner wrote a review Oct 2019
1 contribution
I come to Dalian quite often (2-3 times per year) and I stayed in the Castle hotel most of time. The hotel is in a great location with impressive decor. Ocean view is fantastic I read some of negative comments below on their service. At least from my experiences (counting maybe 10 times of stay, each time 1-2 weeks), I have to say their service is top notch. Staff are super friendly. The dinning managers Peter Wang and Troy Wang are super professional and very helpful. Andy Yang Yu in concierge is super friendly. I have been treated very well by them. Thank you!!! However, by staying in the Castle for many times, I do observe that the quality of breakfast is slightly declining. The selection is less. The popular watermelon juice is not as fresh and condensed as before. Something needs to improve in future. Overall, I had a great time in the Castle hotel. Thanks again for all you have done!
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Date of stay: October 2019
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ig on the run wrote a review Oct 2019
Shanghai, China73 contributions44 helpful votes
We stayed at the hotel for 2 nights due to a family wedding. The hotel itself has a good atmosphere and the best overview on Dalian. Wedding was well executed and the food for lunch was good considering the 200 guests. At the same time, there were many bad things that cannot be accepted by a Luxury hotel of Bonvoy group. Bars are horrible and there isn’t a single professional bartender, service is slow and totally inefficient. Getting a drink on the terrace 5th floor is so hard, we had to beg everyday for somebody to come and serve us. Toilets in the common areas (2nd and 5th floor) are dirty and without paper, bad smell and sigarettes. Towels in the rooms are falling apart (please buy some new ones) and the smell in the bathroom wasn’t so pleasant. Since a night stay is quite expensive, i do expect it to be at high standards. Great location but everything else is poorly managed.
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Date of stay: October 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded Oct 8, 2019
Dear Kocuuur,   Thank you for stay at The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city.   Your comments have been shared with the team members and we all are pleased to read that in general you liked our location and catering food offerings . At the same time we thank you for your comment as regards the manner in which we managed the delay in providing you services at our restaurant, and the guest room maintenance. This was clearly not in line with the hotel’s overall service style, we do apologize for this laps of service. Rest assured that we will be reviewing this process accordingly. We would be delighted to have the opportunity to welcome you back to The Castle Hotel in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PensterG wrote a review Sep 2019
Melbourne, Australia4 contributions4 helpful votes
We booked the Castle hotel for 2 nights for a holiday, and the experience there turned into a nightmare. The service was unbearable and the instead of providing service, the staff tend to argue with the clients with A VERY ARROGANT ATTITUDE. They change their minds all the time: when we were a bit late for our breakfast (we believed it was 2-3 mins and they claimed it was 9 mins), two staff arrogantly told us to go away as we were late (instead of letting us quickly grab something to eat, after all we payed over 400 RMB for that breakfast). We then decided to go straight to lunch, but they claimed there were no available tables (no reserved tables for stay-in clients). After we complained, suddenly the lunch table were available, and a guy who claimed to be the restaurant manager called us, only to give a very unsincere apology (and let us know the people who told us to go away were not in the service team but in the kitchen team, like it matters). Then he offered us some fruites, which was not what we needed at all when we were starving, and funnily that fruites never appeared and he never offered a real solution. After that they claimed that it was us who rejected the fruites. Second morning we went to breakfast on-time, and the tea&coffee never appeared until we asked for times. The table next to us was complaining about the same thing: they take your order for tea or coffee, and they don't bring it until you ask. Not to mention the resurant didn't even have some cheese or olives to offer. When we checked out, we questioned about the bill of the breakfast, and after ages of waiting (we had a flight to catch and they really took their time), the restuarant manager, Mr. Troy Wang showed up, and again, ARROGANTLY told us there is no solution that they could offer, but some fruits (again, the fruits that never showed up)! So, in general, the service was a joke. Do yourself a favor and stay somewhere else. No need to pay hundreds of dollars to be insulted. 我们在大连城堡酒店定了两个晚上,作为一个周末假期。真真实实有了噩梦般的体验。 酒店的服务人员态度极差,根本不想解决问题,只是想傲慢地向你证明你是错的,而他们是对的。 我们第一天早上吃早餐的时候晚了几分钟(我们认为是两三分钟,他们说是9分钟),两个服务人员态度非常不好的让我们走开,因为早餐时间已经过了。连我们随便进去盛点稀饭吃一口(毕竟我们付了400多的早餐钱,而且餐厅里很多人都仍在吃饭)都不可以。 接下来我们决定算了,直接订桌吃午餐,他们又告诉我们午餐没位置(因为对外部客人开放,所以位置定完了,对住店客人完全没有预留,也没有优先。)也就是说,如果你住在酒店,又不想吃room service,那你就只能饿着。 在我们投诉以后,一个女性工作人员给我们打电话,忽然又可以安排位置了。然后一个男性工作人员(后来得知名字叫Troy Wang)打电话过来,给了一个非常不真诚的解决方案:给盘水果打发我们。在我们表达的不满以后,水果也没有给我们(后来说是我们自己不要的)。挂了电话就没有下文,完全不想提供任何解决方案。 第二天,我们准时去餐厅吃早餐,先不说餐厅的种类有限(连个奶酪或橄榄都没有),服务员问了我们要茶还是咖啡以后,根本就忘了这茬,我们提醒以后才临时去去了咖啡给我们。邻桌也在抱怨一样的问题:他们问你想喝茶还是咖啡,但直到你提醒他们,才会送过来。 退房的时候,我们账单提出了疑问,在等了很久以后(先是等大堂经理,然后又要等餐厅经理,完全不顾我们有飞机要赶),餐厅经理终于出现,态度非常差。在告诉我们除了送我们点水果以外没有任何其他解决方式以后(那盘从来没出现的水果,呵呵),就甩开我们走掉了,根本不想解决问题。 综合,我们饿了肚子,又惹了一肚子气。每晚2000多的酒店(我们定的还是豪华海景房),就这种服务,也太差劲了。听我的,选个别的吧,大连好酒店多了去了。不必来受这个气。
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Date of stay: August 2019
Cleanliness
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Sleep Quality
Room Tip: We stayed at 19th floor, couldn't nap as there was a noisy wedding going on downstairs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded Sep 1, 2019
尊贵的客人您好,非常抱歉在您入住期间没能尽善尽美得让您体验豪华精选品牌细心周到的服务。酒店非常重视您的反馈和投诉,现已将您的经历及建议反馈给酒店管理层及相关部门,酒店将进一步加强对员工的培训及服务流程的规范管理。每一位客人获得宾至如归的感觉是每个酒店服务大使的责任。作为东北地区“明珠”大连市的最具代表性的地标之一,大连一方城堡豪华精选酒店必将谱写奢华住宿的全新标准。再次感谢您的入住,期待您的再次光临!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
aimeeloveshotels wrote a review Aug 2019
Stuttgart, Germany6 contributions13 helpful votes
We were impressed by photos but thought it might not be as cool in person- well, it is! I’ve been to Neuschwanstein twice and I could really see the influence here, although only on the outside. If you’ve been, you know that you can take a horse carriage up the hill. They don’t have horses here but they do have a fancy antique car to transport guests up and down for free. Once down, beach and attractions are walking distance. Interior is very opulent, stunning and bright compared to the dark interior of the real Neuschwanstein. We booked ocean view and it did not disappoint. Luxurious open-concept bathroom reminded me of staying in Palazzo in Las Vegas. First room we got smelled strongly of mildew which I would normally just tolerate but I already had a cold and knew it would be exacerbated, so went back and Mr. Daniel Wang helped us change rooms. Second room much better. If you don’t speak Chinese, find Mr. Daniel Wang. He speaks very good English, he is also very attentive, helpful and kind. One thing disappointed us was the service in Royal Cellar restaurant. We checked-in pretty late, and hungry. First time in Dalian, too late to go down in the city exploring for food. Just wanted a bite at the hotel and then sleep. We saw the terrace from our room and decided pizza and drinks with a view sounded perfect. It was quiet, only 3-4 other occupied tables. We ordered pizza and two drinks around 21:30. We enjoyed the view, finished the drinks and pizza still wasn’t coming. It finally came, around 22:30, we asked for a second drink and they said no because last call is 22:30. We were not told that... just wanted another beverage to go with our pizza. We finally convinced them. At 22:45 they brought us only my drink, forgetting my boyfriend’s beer, and the bill which we paid right away and didn’t ask again for the beer since it wasn’t on the check. Keep in mind during this 15 minutes hassle we’ve barely started eating. Now we’ve paid, and have two pizzas and one cocktail to share we begin to eat. Almost immediately we are approached again by a girl shouting at us, yes shouting while a few other employees watched amusedly, in very bad English that they are closing at 23 and we need to finish and leave. We looked at each other in disbelief because they could see we were still eating and it was their fault the food took so long in the first place! We just said, okay we are trying to finish, and she went away. Well they wasted no time turning off all the terrace lights at 22:59:59 leaving us in the dark! Unfortunately we also noticed that the two other tables next to us with Chinese people did not get the same treatment......?! At this point we knew we are not welcome anymore and went back to the room in shock. I worked 4 years in Marriott Food & Beverage and I know they would not tolerate such service if they knew. It is not a cultural issue, we live in Shenyang, China and this never happens to us in restaurants there. For this reason, we avoided the hotel breakfast but we did order coffee to-go which was real, strong coffee and not the typical Chinese instant powder, but they cost 7€ each. Looking in the door, the spread looked large. We also tried the lobby lounge bar on the second evening which looks cool but the cocktails tasted watery and the live music was, I’m sorry to say, very very bad. I can’t comment on the pool because we didn’t use it, only the beach nearby. Also didn’t use the spa because the prices were too high. On our last day, we had a late evening train so asked the front desk if we could leave our bags after checkout while we went to the beach and then shower at the spa upon return. Instead they just offered us 17:00 checkout for free! We were able to enjoy our last day worry-free. All-in-all we really enjoyed our stay here and wish it was longer than two nights. Stay here you will love it but eat elsewhere :)
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Date of stay: August 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Yuki S, Asst. Manager of Marketing and Communications at The Castle Hotel, A Luxury Collection Hotel, Dalian
Responded Aug 20, 2019
Dear aimeeloveshotels, Thank you for choosing The Castle Hotel, A Luxury Collection Hotel, Dalian for your recent visit to the city. We are glad to know that in general you liked your two days stay here. In the meantime, we are sincerely thankful for your detailed and constructive comments regarding our Front desk and restaurant services. The services you experienced was clearly not in line with the hotel’s overall service style, we do apologize for this laps of service. Rest assured that we will be reviewing this process accordingly. We would be delighted to have the opportunity to welcome you back to The Castle Hotel in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$129 - $190 (Based on Average Rates for a Standard Room)
LOCATION
ChinaLiaoningDalianShahekou District
NUMBER OF ROOMS
292
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Frequently Asked Questions about The Castle Hotel, A Luxury Collection Hotel, Dalian
Which popular attractions are close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Nearby attractions include Oriana Theme Park (0.4 miles), Xinghai Bay Beach (0.6 miles), and Dalian World Expo Square (0.5 miles).
What are some of the property amenities at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, free parking is available to guests.
What are some restaurants close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Conveniently located restaurants include Collections, LENBACH Restaurant & Bar, and The Smoke House (Grand Hyatt Dalian).
Are there opportunities to exercise at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at The Castle Hotel, A Luxury Collection Hotel, Dalian?
Yes, dry cleaning and laundry service are offered to guests.
Does The Castle Hotel, A Luxury Collection Hotel, Dalian offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Castle Hotel, A Luxury Collection Hotel, Dalian?
Many travelers enjoy visiting Manchuria Railway Company Building Site (4.1 miles).
Does The Castle Hotel, A Luxury Collection Hotel, Dalian have any great views?
Yes, guests often enjoy the harbor view available here.