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Kempinski Hotel Wuxi

#3 of 589 Hotels in Wuxi
Certificate of Excellence
5.0 of 5
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No.18 Yonghe Road, Nanchang District, Wuxi 214023, China
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303 Reviews from our TripAdvisor Community

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Hamburg, Germany
Level Contributor
209 reviews
196 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is an about 20 min drive from the train station. It is along the river. Rooms are quite large. I had a corner room. Bathroom had a shower and a bathtub. Everything was well light in the bathroom. Beds are comfortable and reasonable soft. Electric plugs are next the bed and desk. Internet is Wifi and LAN based I... More 

Helpful?
Thank yogimo
KurtVieren, General Manager at Kempinski Hotel Wuxi, responded to this review

Dear yogimo, Thank you very much for visiting Kempinski Hotel whilst traveling to Wuxi and thank you for posting a comment on your experience with us. I am very happy to learn that you liked the hotel and our location. I'm also happy to read that you found the rooms large and beds comfortable. Being a European hotel company, we... More 

Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a nice, clean hotel although the décor is a tad glitzy. Nonetheless, the staff at the dining areas are friendly and helpful. Location wise, it is ~15min walking distance to the nearest Carrefour Hypermart and the Mao Ye Mall with many eateries. Nearby Wuxi museum is an attraction too!

Helpful?
Thank Gaynor C
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi. We are extremely pleased and proud to know that you had a pleasant stay here with us. As you mentioned, Kempinski Hotel Wuxi enjoys a superior location which is close to both city centre and most attractive tourism spots. The Maoye Shopping Mall and Carrefour Supermarket nearby are good choices... More 

Macau Region, China
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 2, 2016

I had to wait a long time to checkin, my room wasn't available (even though I had booked online), and the staff weren't willing to give me a room unless I paid them for an upgrade. This is unacceptable - it's their mistake, they need to make it right. The manger refused to see sense so I was forced to... More 

Helpful?
Thank Paul S
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, First of all I would like to thank you for staying at our Kempinski Hotel Wuxi and I am very sorry to hear the trouble you have had whilst you were staying with us. Your advice about our front desk service is crucial to us. We will attach more importance to the service training and room cleaning in... More 

Alassio, Italy
Level Contributor
129 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

it felt like a step into my memories of 1980s five star hotels... Decor is a little dated, lights a little dim, room features would now compare to an international 4 star. Probably not a leading Kempinski these days! Small service slippages, the most obvious one a bundle of used bed sheets forgotten by the cleaner in my room. In... More 

Helpful?
Thank Roberto_NW_Italy
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and sharing your experience with us. According to your comment, we have realized that there are still aspects to be improved during our operation. We apologize for the unpleasant during your stay due to the carelessness of our cleaners. We treat this very seriously and have already retrained the employee.... More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 19, 2015 via mobile

This is a reliable option for staying in Wuxi. My husband and I stayed here while visiting family and the facilities were comfortable and well appointed. Just a tip, since it's China, make sure to request a soft mattress otherwise it will feel like a rock due to the Chinese belief that a hard mattress is good for your back.

Helpful?
Thank Kate B
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and sharing your experience with us. We would like to thank you for your comment on our hotel. Thank you for your compliment on our facilities. Our Engineering staff maintain the facilities at a regular time to make sure there is a comfortable staying atmosphere for guests. Our Housekeeping Department... More 

Level Contributor
143 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed October 14, 2015

Came to Wuxi for a night only to visit factory. The room is very big with comfortable beds. Nice clean bathroom. Bath amenities were not exceptional. Stayed at the club floor with free minibar and a plate of fresh fruits. Had breakfast at the executive lounge, not very impressive breakfast spread though. Overall a comfortable stay.

Helpful?
Thank Mei T
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and sharing your experience with us. We would like to thank you for your compliment on our hotel. Thank you for your compliment on our room. The cleaning training is a crucial part in our training programme. It is our honor to create a pleasant stay for you. Your feedback... More 

Ningbo, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 5, 2015

I enjoyed staying for two nights in this hotel. I loved the morning runs along the canal and Paulaner's is great! The buffet breakfast in the morning left a lot to be desired and was less than stellar. It was edible but not what one would expect from such a nice hotel. Aside from this, the experience was great!

Helpful?
Thank Richard W
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and sharing your experience with us. We would like to thank you for your compliment about our hotel. Paulaner Bräuhaus is an authentic German restaurant in Wuxi which is authorized by the Paulaner Brand. The home brewed beer and the crispy pork knuckle are as specialties, which are very popular... More 

1 review
5 of 5 stars Reviewed September 7, 2015

It's my first time to Wuxi for business trip. Just few days in this hotel but gave me a great experience. I love Paulaner very much that i can enjoy my personal times every nights, drink beers, listen music...I will be back next time.

Helpful?
Thank bettinaMCJ
Mia Y, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and for sharing your feedback with us. We are glad to know that you like the Paulaner Bräuhaus. Paulaner Bräuhaus is an authentic German restaurant in Wuxi which is authorized by the Paulaner Brand. The home brewed beer and the crispy pork knuckle are as specialties, which are very popular... More 

Fort Lauderdale, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 4, 2015

Went to Kempinski hotel Wuxi was due to an unexpected reschedule on a business appointment however, it turned out to be the choice was made correct. Like another Kempinski hotels ( I have stayed many times in the Kempinski Beijing) always located on a good location, good service and tasty food. We didn't stay this time in the hotel since... More 

Helpful?
Thank JZP0964
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and sharing your feedback with us. Our Chinese Restaurant team is so glad to know that you had a great dining experience here. As one of the high-standard restaurants in Wuxi, Fang Yuan Chinese Restaurant always offers food with high quality. Meanwhile, we attach great importance to staff service training... More 

Peterborough, United Kingdom
Level Contributor
54 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 2, 2015

Enjoyed 3 nights at this hotel which has a German Bierkeller with music from a Phillipino band most nights. There is also a traditional Chinese restaurant. Service is very friendly in both restaurants. Hotel staff very efficient. Another Bierkeller is quite close to hotel but no where near as atmospheric. Not much around the area in terms of other bars... More 

Helpful?
1 Thank MrCliff
Chloe C, Public Relations Manager at Kempinski Hotel Wuxi, responded to this review

Dear Guest, Thank you for staying at Kempinski Hotel Wuxi and for sharing your feedback with us. We are glad to know that you like the Paulaner Bräuhaus. Paulaner Bräuhaus is an authentic German restaurant in Wuxi which is authorized by the Paulaner Brand. The home brewed beer and the crispy pork knuckle are as specialties, which are very popular... More 

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